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All 20 Cheektowaga hotels

TownePlace Suites Buffalo Airport

2.5 of 5 Hotel   |   4265 Genesee Street, Cheektowaga, NY 14225
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Ranked #7 of 20 Hotels in Cheektowaga
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A recent review
4 of 5 stars reviewed 4 weeks ago
Travel_With_Tracey Milton, Canada
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81 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milton, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This was our second time staying at this hotel. When we fly out of Buffalo, we always stay the night before at a local hotel. Our room was very clean and spacious. Love the kitchenette area. The service was very good. The hotel feels contemporary and the prices are very reasonable. When we arrived, they offered us a park and... More

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Caitlin D, Manager at TownePlace Suites Buffalo Airport, responded to this review

Dear Travel_With_Tracey, Thank you for sharing your experience at the TownePlace Suites Buffalo Airport! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them... More

Ocala
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

Buffalo Airport is not the destination of design for many of us who travel. It IS an entry to Canada and Niagara Falls however so the value we experienced is worth sharing. If you love tile--this isn't the place to stay--laminated blonde wood floors are the style in bath and throughout the compact but ingenious layout. If you didn't expect... More

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Caitlin D, Manager at TownePlace Suites Buffalo Airport, responded to this review

Dear Donlad, Thank you for your amazing feedback! We are so pleased to read your comments regarding exceeding your expectations on many fronts including our unrivaled service, exceptional room product as well as your delight in our breakfast. I'm so happy to hear that Aaron was able to help you get off on your journey on the right foot! Our... More

North Ogden
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

A+++++++ Recommended clean,cheap, convenient, great location loved our stay for a week Buffalo Sabres game, buffalo bills game, and Niagara Falls all with 15-30 minutes from all and right across street from airport stay on 4th floor and watch airplanes land and take off Way Cool!!!!!

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Felix R, General Manager at TownePlace Suites Buffalo Airport, responded to this review

Thank you for the wonderful review. I’m glad you found the hotel to be affordable, clean and conveniently located. It sounds like you made the most of your week in Buffalo and I’m glad we were able to be a part of it. Thank you for choosing to stay with us. We hope to see you again on your next... More

burlington
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Stayed one evening Oct 18 2014. Stayed on reward points. This normal rate for this property is $149 per night. I find this hard to justify, other than the location to the airport. The staff were friendly and the property is very clean. No issues there. The breakfast was something less than to be desired. I compare the breakfast to... More

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Felix R, Manager at TownePlace Suites Buffalo Airport, responded to this review

Thank you for taking an opportunity to submit a review. It’s a pleasure to hear you found the staff to be friendly and the hotel clean. I appreciate your comments regarding breakfast; feedback such as yours is important in our efforts to continuously improve. As you mentioned, the TownePlace Suites does offer a continental breakfast however we are implementing some... More

Tucson, Arizona
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 8, 2014

The hotel was very clean and the staff was very attentive. The best part was that their breakfast was always started earlier than scheduled allowing us to get food before leaving early for work and flight. Granted it was just a standard continental breakfast it was still nice getting something before we left. Our A/C unit was not functioning correctly... More

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Felix R, General Manager at TownePlace Suites Buffalo Airport, responded to this review

Thank you for taking the time to submit a review of our hotel. I’m glad you had a pleasant stay and to know breakfast was out early enough for you to eat before your early departure. I apologize for the issue with the HVAC unit in your room and appreciate you bringing it to our attention. Our staff engineer was... More

Ottawa, Canada
2 reviews
5 of 5 stars Reviewed September 23, 2014

This place is right across the airport, great staff, very new hotel! The continental breakfast was great, close to lots of restaurant and stores. We went down to see a Buffalo bills football game and there was lots of fans from other cities there. The Hotel is very new and close to other Marriott hotels all in one corner. I... More

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Caitlin D, Manager at TownePlace Suites Buffalo Airport, responded to this review

Dear Jacquesd1963, Thank you for sharing your experience at the TownePlace Suites Buffalo Airport with Trip Advisor. As a valued customer we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More

Lichfield, UK
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 18, 2014

Can't complain about the hotel, very clean, very comfortable, staff are very attentive, only negative is the breakfast, not good at all sorry. Two others marriott hotels next door that you can use for breakfast, at a cost. Also location to airport is excellent, literally walk across, no noise either

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Caitlin D, Manager at TownePlace Suites Buffalo Airport, responded to this review

Dear JohnLichfield_UK, Thank you for taking the time to write a review of our hotel. I am glad to hear that our staff was attentive to your needs and that our location is convenient for you. I'm sorry you found our breakfast lacking, while we do have certain brand standards we have to abide by we always welcome guest feedback... More

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 17, 2014

We had a two bed room suite to handle our family of 5. Pool was great for kids (nice temp). Shuttle to airport was fast as we did a park and stay package. Newer hotel (I think only a year old) - we plan to use this as our targeted Buffalo Airport hotel when we fly out instead of using... More

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Caitlin D, Manager at TownePlace Suites Buffalo Airport, responded to this review

Dear SteelersToronto, Thank you for taking the time to write your kind review. I'm so glad you were able to enjoy our complimentary shuttle service to the airport and your kids could take advantage of our pool. We look forward to welcoming you back to Townplace Suites the next time you are in Buffalo! Best, Caitlin Doherty | Operations Manager... More

Norman, Oklahoma
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 11, 2014

Hotel is located directly across the street from the airport which is great. Room we were in had a full kitchen. Nice clean room with adequate space. I told the person when I made the phone reservation that I was a AAA member. Upon check in the did not have record of it and I was told that to change... More

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Jillian M, Front Office Manager at TownePlace Suites Buffalo Airport, responded to this review

Hello Valerie D, Thank you so much for taking the time to give us feedback on your most recent stay with us here at TownePlace Suites by Marriott Buffalo Airport. I am thrilled to hear our staff was helpful and friendly! In regards to the AAA discount, we had just recently decreased our rate and our front desk associate saw... More

Milton, Ontario
Top Contributor
52 reviews 52 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 9, 2014

We took the park and fly option and spent the night before our 6:20 am flight at this hotel The two bedroom suite wth a pullout coach in the living room comfortably accommodated our family of six. I liked the automated wake-up call service which allowed me to program my wake-up time myself (Once I had a problem with a... More

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Caitlin D, Manager at TownePlace Suites Buffalo Airport, responded to this review

Dear JocP, Thank you so much for your excellent review! It is always nice to hear when we can make a guest's stay as smooth and pleasant as possible. I'm so glad despite you're very early departure you were able to enjoy our complimentary continental breakfast and shuttle service to the airport! Again, thank you for your great review and... More

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Additional Information about TownePlace Suites Buffalo Airport

Address: 4265 Genesee Street, Cheektowaga, NY 14225
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Buffalo Airport 2.5*
Number of rooms: 120
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