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All 19 Cheektowaga hotels

Holiday Inn Express Buffalo Airport

2.5 of 5 Hotel   |   131 Buell Avenue, Cheektowaga, NY 14225
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Ranked #14 of 19 Hotels in Cheektowaga
A recent review
4 of 5 stars reviewed 1 week ago
januaryalane
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238 reviews from our community

Traveler rating
    59
    106
    49
    15
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at this hotel before, so when we were stranded by weather at the airport, we called right away. The shuttle came right over to get us, and then was able to take my husband back out for items we were without. Front desk staff was helpful and kind. Room was clean and comfortable. Shuttle back to airport... More

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear januaryalane, Thank you so much for taking a moment to share your feedback regarding your recent stay with us! Though the circumstances were unfortunate, I am very pleased to read that you chose to stay with us based on a prior positive experience! Thank you for recognizing our front desk and bellman staff. We pride ourselves on delivering quality... More

McHenry, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I try to use HEX most of the time to earn points. They all seem to be about the same. The difference with this hotel is the staff. They are as friendly as I have ever seen. The shuttle drivers (All 3) are like a friend from the minute you step into the van. Kristie Taft and... More

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear TSkip, Thank you for your recent five star review! Our entire team prides itself in providing continuous outstanding customer service and I am thrilled to know we hit the mark and helped to create such a great experience on many different levels throughout your stay! I do want to apologize that the seat was not properly secure and apologize... More

Guelph, Canada
Top Contributor
54 reviews 54 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room is clean. Nothing wrong with the room. Check in was good and fast. Friendly staff. Breakfast area is clean. Breakfast is included and very good. We went to Buffalo to shop and the hotel was in close driving distance.

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear P R, We thank you for sharing feedback about your recent stay with us. We are glad that you enjoyed our amenities and were happy with the cleanliness and friendliness of our staff. It is our goal to provide clean and comfortable accommodations as well as superior customer service for all of our guests and I am happy that... More

Garland, Texas
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 8, 2014

I stayed at this Holiday Inn for two nights last week, and I will say, I was satisfied when I walked out. I did not stay here because of the nearby airport (right across the street). I stayed here because my family & I wanted to see the American Niagara Falls, and found this hotel in Buffalo to be a... More

Was this review helpful? Yes 2
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Joshua V, Thank you ever so much for taking time to share your detailed review following your recent stay with us! I am happy that you found our location to be convenient -- many of our guests find our property to be located in such close proximity to many notable local attractions (Niagara Falls in particular!!), restaurants and shopping... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 7, 2014

I 've stayed at better Holiday inns. This one was pretty average with dusty carpets, loose roofing in the bathroom, dirty coffee maker with black stains, stained toilet bowl and dusty fixtures.. tgis hotel needs a little cleanup.. would definitely pick another hotel if given the option.. the plus is the breakfast which had a good variety and also the... More

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Shebha A, Thank you for sharing your comments regarding your recent stay with us. While I am happy that you found our our staff helpful and friendly, enjoyed our complimentary Express Start breakfast and our location to be convenient, I am disappointed that your stay was not as satisfactory as we'd hope. I have noted all of your remarks... More

Toronto,Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 7, 2014

Just writing a review after reading some of the others prior to going to this hotel. We arrived around 1:00pm and check in was fast and easy. Very friendly at the front desk. We had the second floor facing the street. We could hear the airplanes coming in, no doubt, regardless that the window was closed. They stop at about... More

Was this review helpful? Yes 2
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Nells44, Thank you for sharing your comments following your recent stay with us! I am pleased to read that you found our front desk staff to be friendly. We love assisting and speaking with guests! It is our goal to make sure our guests enjoy their time and our comfortable while staying with us. I appreciate you recognizing their... More

Ottawa, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 5, 2014

I rented a room at this hotel, the room was clean and spacious. Because we are located at the airport, you would think it would be noisy, not at all. Close to restaurants and stores. Again here the breakfast is not included.

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Lucie L, It is wonderful to read that you enjoyed your stay with us! I am happy you found our location convenient and your guest room accommodations spacious and comfortable. Many of our guests tell us they are surprised to learn how quiet our facility is; even being close in proximity to the Buffalo International airport and I am... More

Toronto, Ontario, Canada
Top Contributor
90 reviews 90 reviews
41 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed August 5, 2014

For a Holiday Inn Express, the breakfast is the typical good selection you come to expect from this brand. Unfortunately, the rest of the hotel is typical of the Holiday Inn Express. The hotel is showing some wear and tear, and the housekeeping needs to be pay more attention when cleaning. There were obvious stains in many parts of the... More

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear wildkard, Thank you ever so much for sharing your detailed review following your recent stay with us. I am disappointed to read that your stay with us was less than satisfactory. We strive to provide our guests with outstanding customer service and clean and comfortable accommodations and I truly apologize that we let you down in that regard. Guest... More

Toronto
Top Contributor
54 reviews 54 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed August 5, 2014

Pros - location is close to airport and Walden Galleria mall and shopping area, clean, nice pool and hot tub, rooms are generous, comfy beds, friendly staff, shuttle to airport Cons - Very busy Great hotel for a short stay! Generous rooms give you fair amounts of space to organize suitcases and shopping. The pool area is nice and there... More

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear cballarino, Thank you for taking a moment to share your thoughts with us! I am happy that you found our location convenient -- A lot of our guests enjoy that we are a short distance away from many area shopping centers, dining, Niagara Falls and of course, the Buffalo International Airport. I am pleased that you agree! I am... More

Courtice, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 29, 2014

Paid almost $200 for a one night stay. It started out that we couldn't open our room door. It was stuck, and only one key card worked. It took about 5 minutes to wrestle open the door. Room appeared to be fairly clean. The pillows are marked firm and soft but all of them feel the same - soft -... More

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Thank you so much for sharing your experience with us. Please accept my sincere apology for the shortcomings you experienced during your stay with us. I am disappointed that your stay was less than satisfactory. I apologize that your door lock and air conditioning unit were not working properly. I have forwarded your remarks to our maintenance department and they... More

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Additional Information about Holiday Inn Express Buffalo Airport

Address: 131 Buell Avenue, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Buffalo Airport 2.5*
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Also Known As:
Holiday Inn Express Buffalo Airport Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga

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