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Holiday Inn Express Buffalo Airport

2.5 of 5 131 Buell Avenue, Cheektowaga, NY 14225
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Holiday Inn Express Buffalo Airport
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Holiday Inn Express Buffalo Airport
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257 reviews from our community

Traveler rating
    65
    114
    49
    19
    10
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96
58
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43
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay here when in the area. You can always trust the clean rooms, friendly staff and availability of parking and rooms. We enjoy the coffee, tea and breakfast in the morning too. Family friendly for sure!

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear JLVDelta, Thank you for sharing your recent experience with us! We are glad that you enjoyed our clean and comfortable guest rooms as well as our complimentary Express Start Breakfast! We are very proud of our staff who work very hard everyday to make each of our guest stay memorable. Thank you for recognizing our efforts. We really appreciate... More 

Waukesha, Wisconsin
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel many times and keep coming back. While it is a chain and there is not much about it that is "unique" to other Holiday Inn hotels, I will say the service is outstanding. They have a shuttle that can pick and drop you off at the airport with very little wait and will bring you... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Sarah B, Thank you for your wonderful review. We are very appreciative of the time you've taken to share about your experience with others on TripAdvisor. Guest experience is our top priority for us and I'm glad that our service standards were to your expectations. I'm particularly thrilled with the acknowledgement of our shuttle drivers. I'm glad you found... More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We usually stay over night when we're in Buffalo from Toronto, so that we can go shopping, and we usually stay at this Holiday inn. The location is central to our needs. We enjoy the service we get at the front desk and the value (around $100/night) we get. The rooms are very clean with new linen and very spacious.

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear rhoy1, Thank you so much for the five-star review! I am pleased to hear that you found your guestroom and our facilities to be clean and comfortable as well as our location convenient for the purpose of your stay. Additionally, our staff is excited to see your feedback regarding the great service you received throughout your visit! Thank you... More 

Seymour, Connecticut, United States
Contributor
17 reviews 17 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As soon as walked in the young lady working the desk had a great smile and a HELLO! My name is bla blah I have a reservation...... I don't see you listed you are booked down the street, and gave me a choice since I have stayed here before I chose this hotel. It was an easy decision to make!... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Thank you for sharing your recent experience with us, Ron B! I am extremely pleased that we created such a positive environment for you! We love helping our guests and I am happy that our staff was able to assist you with changing your reservation which made for a seamlessly easy and memorable check-in experience! Comments like yours tell us... More 

St. Catharines, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 4, 2015

Wonderful service for the free shuttle! Both of the gentlemen (one who took us to the airport and the one who picked us up) were very pleasant and nice to speak with. They were very quick to pick us up too. The young woman at the front desk was very nice. The hotel was quiet and I appreciated her working... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Emily D, Thank you for sharing your experience following your recent stay with us! I am pleased that you had an overall pleasant experience! I am so glad you found our shuttle service to be excellent and of high standard. Our drivers are very knowledgeable about our area and all the great things we have to offer in the... More 

Baldwinsville, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 1, 2015

Not that great a stay. Have been to a dozen other Holiday Inn Expresses over the past three or four years and this was clearly a disappointment. No fridge? Is this a new trend? This was the second hotel this year that had no fridge. Very loud quests running up and down the hall, slamming and knocking on doors after... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear LanceCS, Thank you for taking a moment to share your experience with us. I am disappointed to hear about your experience of your recent stay. While it is our sincerest hope that not of our guests are disrupted during their stay; we try to keep the noise level at an absolute minimum and apologize for the inconvenience and for... More 

toronto
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 30, 2014

We stayed there for 24 hours It was very convenient to the mall and resteraunt. Their breakfast is great. It has omlettes, pancakes, bagels, juices, milk,cereal, turkey sausages, bacon and coffee tea or hot chocolate. There was another couple who asked for chocolate milk for their kids so my son got it as well. It just opened in August 2014.... More 

Was this review helpful? Yes
Orillia, Canada
Top Contributor
80 reviews 80 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 8, 2014

Nice hotel for overnight with parking and airport shuttle service. Didn't use any of the facilities as we arrived later in the day and went to dinner. Dannys recommened by front desk. Good recommendation. Unfortuneately Breakfast started at 7 am but we had 730 am flight so no Holiday inn express breakfast to report on. The shuttle service was good.... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Chip G, Thank you for taking the time to tell us about your experience following your recent stay with us! I am delighted to read that you had an enjoyable stay and found the package that you booked was a great value. I am also pleased that our front desk staff was able to assist you with dinner recommendations... More 

Toronto, Canada
Top Contributor
54 reviews 54 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 2, 2014

Had just a great stay at this hotel. We have stayed at this hotel many many times and have always found the heating system not quite adequate. This year the maintenance man did a fantastic job and the heat which was really needed was perfect. We also were very pleased with the front desk staff. They were very helpful. Really... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Art C, Thank you for your continued loyalty and for choosing our property for your lodging needs! We truly appreciate you sharing your experience with us! I sincerely apologize for the inadequate heating you have experienced in the past! I can assure you we are working to correct these issues as they arise. I am however; happy to know... More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 17, 2014

The hotel does not do justice to its inaccurate description. The "suite" we reserved was not actually a suite, but a slightly larger room with a pull out couch, sink, mini fridge and microwave. There was no separate bedroom, which is what we requested and needed. No cooking or dining utensils were included. Wifi was not working. The bathroom door... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear TonyDedo, I am extremely disappointed and concerned to read your review. It is disheartening to know that you thought the services rendered by the team were not up to the mark and I apologize for such performance. Rest assured, at no point of time do we encourage or promote acceptance of such instances. Please accept my sincerest apologies regarding... More 

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Additional Information about Holiday Inn Express Buffalo Airport

Address: 131 Buell Avenue, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Buffalo Airport 2.5*
Number of rooms: 110
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Also Known As:
Holiday Inn Express Buffalo Airport Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga

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