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Holiday Inn Express Buffalo Airport

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131 Buell Avenue, Cheektowaga, NY 14225
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Holiday Inn Express Buffalo Airport
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Holiday Inn Express Buffalo Airport
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262 reviews from our community

Traveler rating
    68
    115
    49
    19
    11
See reviews for
100
58
15
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austrian Alps, Austria
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel is great. Very clean and location fantastic. In addition the location is perfect if you are flying from or to Buffalo. My family and I were very happy with the overall experience. We will come back for sure and recommend it to other families

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Cesar V, Thank you for sharing your experience following your recent stay with us! I am so pleased to read that you found our guest rooms and facility to be clean and convenient for your travel needs! Guest comfort and satisfaction is our top priority and I am glad you experienced both due to our modern accommodations and friendly... More 

Las Vegas
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 3 weeks ago

At least it was free! I used my points to book one night at this hotel- thank goodness it was only one night! I don't even know where to begin- Old, old room. Wallpaper peeling off- couldn't adjust the heat and the room was warm- had to sleep with the window open (IN BUFFALO- IN MARCH!) Shower from the fifties-... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear weglow4, Thank you for taking a moment to share your experience with us. We certainly apologize that some aspects of our service did not meet your quality expectations. Please accept my sincere apology on the condition of the guest room that you had received. We are currently in the process of renovating all of our guestrooms however; this condition... More 

Mississauga, Canada
Top Contributor
52 reviews 52 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We parked our car for a week -took our flight and when we came back stayed over night and all was good. Rooms were spacious, breakfast good and service of the drop and pickup to the airport was very prompt. Highly recommend.

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear DubaiMarc, Thank you for sharing your experience following your recent stay with us! We appreciate you selecting our hotel as your place to stay before leaving for vacation. I am very pleased to read that you enjoyed our guest rooms and found out staff to be pleasant and our shuttle service to be prompt and convenient. I will be... More 

Oshawa, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we had a great stay for a shopping week-end, good sized clean room, amazing staff, good breakfast. We want to give a shout out to Vinnie and Annie, who were just the best!! would stay here again .....

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear leonismyman1, Thank you for sharing your recent experience with us! I am thrilled that you enjoyed your stay with our efficient amenities and friendly staff! Vinnie and Annie are certainly tremendous assets to our team and love assisting guests in any way they can! Thank you for recognizing their efforts -- they will be so happy to hear your... More 

Alexandria Bay, New York
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2015

We stayed here for the girls State championship tournament. Beds are comfortable, WiFi speed was good. Nice pool and jacuzzi to relax in. Breakfast was included and it included a good variety of choices. Front desk staff was friendly as we're the chamber maids. I would recommend this hotel

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear hudon2, Thank you very much for sharing your experience following your recent stay with us! It gives me great pleasure to learn that you have enjoyed your stay and that it has exceeded your expectations in many ways. Thank you for your kind words about the hotel's facilities, amenities and staff services! We love our guests and it is... More 

Ottawa, Canada
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 13, 2015

We stay here when in the area. You can always trust the clean rooms, friendly staff and availability of parking and rooms. We enjoy the coffee, tea and breakfast in the morning too. Family friendly for sure!

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear JLVDelta, Thank you for sharing your recent experience with us! We are glad that you enjoyed our clean and comfortable guest rooms as well as our complimentary Express Start Breakfast! We are very proud of our staff who work very hard everyday to make each of our guest stay memorable. Thank you for recognizing our efforts. We really appreciate... More 

Waukesha, Wisconsin
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 10, 2015

I've stayed at this hotel many times and keep coming back. While it is a chain and there is not much about it that is "unique" to other Holiday Inn hotels, I will say the service is outstanding. They have a shuttle that can pick and drop you off at the airport with very little wait and will bring you... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Sarah B, Thank you for your wonderful review. We are very appreciative of the time you've taken to share about your experience with others on TripAdvisor. Guest experience is our top priority for us and I'm glad that our service standards were to your expectations. I'm particularly thrilled with the acknowledgement of our shuttle drivers. I'm glad you found... More 

Toronto, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 4, 2015

We usually stay over night when we're in Buffalo from Toronto, so that we can go shopping, and we usually stay at this Holiday inn. The location is central to our needs. We enjoy the service we get at the front desk and the value (around $100/night) we get. The rooms are very clean with new linen and very spacious.

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear rhoy1, Thank you so much for the five-star review! I am pleased to hear that you found your guestroom and our facilities to be clean and comfortable as well as our location convenient for the purpose of your stay. Additionally, our staff is excited to see your feedback regarding the great service you received throughout your visit! Thank you... More 

Seymour, Connecticut, United States
Contributor
17 reviews 17 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 4, 2015

As soon as walked in the young lady working the desk had a great smile and a HELLO! My name is bla blah I have a reservation...... I don't see you listed you are booked down the street, and gave me a choice since I have stayed here before I chose this hotel. It was an easy decision to make!... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Thank you for sharing your recent experience with us, Ron B! I am extremely pleased that we created such a positive environment for you! We love helping our guests and I am happy that our staff was able to assist you with changing your reservation which made for a seamlessly easy and memorable check-in experience! Comments like yours tell us... More 

St. Catharines, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 4, 2015

Wonderful service for the free shuttle! Both of the gentlemen (one who took us to the airport and the one who picked us up) were very pleasant and nice to speak with. They were very quick to pick us up too. The young woman at the front desk was very nice. The hotel was quiet and I appreciated her working... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Emily D, Thank you for sharing your experience following your recent stay with us! I am pleased that you had an overall pleasant experience! I am so glad you found our shuttle service to be excellent and of high standard. Our drivers are very knowledgeable about our area and all the great things we have to offer in the... More 

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