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Holiday Inn Express Buffalo Airport

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131 Buell Avenue, Cheektowaga, NY 14225
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Holiday Inn Express Buffalo Airport
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295 Reviews from our TripAdvisor Community

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Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We booked a room here while in town to visit a friend for a night. The staff was pleasant and check in was easy. We stayed in a king suite which was clean and comfortable. It was a great room for the price. We would definitely book this hotel again.

Helpful?
Thank IAH75
Aurora, Canada
Level Contributor
160 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked 1 night at this hotel using a bidding website. We got the room for $75. We arrived shortly after 3 PM, were greeted by the girl at the desk. She was able to find us a room with a King bed on a floor higher than 1. Our room had the king bed, the stand up shower is... More 

Helpful?
Thank AtwoZ
IHGService, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear AtwoZ, Thank you for submitting your review of our hotel. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the room accommodation, features amenities, onsite facilities and breakfast service. We are highly motivated by your words and ensure you that we shall continue to strive for excellence.... More 

St. Catharines, Canada
Level Contributor
46 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 16, 2015

What does "customer service" mean to you? Well, to the corporate bigwigs at IHG - the Intercontinental Hotels Group - "customer service" means something different. My wife and I stayed there overnight to be at the Buffalo airport for an early morning flight. Hotel, good. People, great. Service, wonderful. Did the 'rapid checkout' routine and left the room charge on... More 

Helpful?
Thank Russ P
A TripAdvisor Member
3 of 5 stars Reviewed December 11, 2015 via mobile

Nice place to stay waiting for flights. Room was clean and quiet. My only concern was the front desk staff at morning checkout. For whatever reason they wouldn't let me see my hotel charges since I booked thru a third party. They were oddly stubborn about not showing me my bill. This is a strange policy particularly if you must... More 

Helpful?
Thank A TripAdvisor Member
IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Valued Guest, Thank you for your recent stay with us and reviewing our property. I am very happy you had a pleasant stay at our hotel and that you were satisfied with the rooms and the level of cleanliness. However, please accept my sincerest apologies that the service upon check out was not up to standards. Your comments will... More 

St. Catharines, Ontario
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed November 10, 2015

Stay at the hotel as it was just across for the Buffalo Airport for early morning flight. Reception was very helpful and pleasant. Room was on 4th floor, very nice, spacious, clean. Newly renovated. King Size bed which was very comfortable. Offered complimentary breakfast which didn't have time for. Would definitely stay here again as rates were quite reasonable. Mini... More 

Helpful?
Thank Pauley22
Buffalo, New York
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 6, 2015

What a great location... Conveniently located close to the Buffalo Airport. I have stayed here many times prior to an early morning flight and each time I was greeted by a friendly, smiling staff person. The rooms feature a modern decor. The beds are comfortable and the rooms really clean! A home away from home!

Helpful?
Thank Travelinggal0121
duseylou, Manager at Holiday Inn Express Buffalo Airport, responded to this review

Thank you so much for the 5 star review!!! We are glad to hear everything exceeded your expectations! I am so pleased that you found the staff to be friendly each time you are a guest with us. Your home away from home! WOW!! Thank you again for your fantastic comments! We hope to welcome you back soon!! More 

New York City, New York
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 17, 2015

Booked for a great rate last minute on Hot Wire. Only stayed at a Holiday Inn Express once before and was unsure of what to expect. We usually stay at Marriott Properties. This Hotel exceed all our expectations. Was clean, quite, nice breakfast with many fresh selections and courteous staff cleaning and replenishing items. We stay in Buffalo usually 2... More 

Helpful?
Thank honeypup
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear honeypup, Thank you for staying with us and for sharing your experience with us and the TripAdvisor community! I am so happy to hear that you enjoyed your stay and found the hotel, staff and services to have exceeded your expectations! We strive to provide our guests with clean and comfortable accommodations as well as superior and attentive service... More 

Okotoks, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 13, 2015

This hotel is convenient to the Buffalo airport. The room was nice, but the bathroom had no towel racks, no grab bars in the shower, and a totally weird bathroom door that works either for the entire bathroom or just for the toilet part. You must lock the door to get it to close. The hot tub was very foamy,... More 

Helpful?
1 Thank Maddie G
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Maddie G., Thank you for your feedback regarding your recent stay at our hotel. While I am pleased to hear that you found our hotel convenient in terms of location and that you enjoyed our complimentary breakfast and the comfort of your newly renovated guestroom, we apologize that you left feeling a little unsatisfied due to the configuration of... More 

Dallas, Texas
Level Contributor
192 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed October 9, 2015

This hotel is a great place to stay on business trips. The room seemed quiet and clean. The restroom was clean. Shower worked well. Staff were accommodating and helpful to my needs (I always ask about local restaurants when I check in). Nothing negative stood out to me while I was there.

Helpful?
Thank Jack50
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Jack50, Thank you for sharing your experience with us! We appreciate you choosing our hotel for your stay while in Buffalo on business! I am very pleased to see that you received a great value and enjoyed your clean, comfortable and newly renovated room. We are delighted to see that the location was a good fit for you and... More 

Dallas
Level Contributor
360 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
5 of 5 stars Reviewed September 27, 2015

Had excellent interaction with front desk staff during phone conversations prior to booking. Received friendly reception upon arrival and the quiet king size room I had asked for. Through-out my 4-day stay, all front desk personnel was friendly, helpful and up-beat. The property is well-kept and clean. Quiet - yet across the street from the airport. Airplane noise is audible... More 

Helpful?
Thank HermanTheGerman-inTX
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear HermanTheGerman, Thank you for sharing your 5-star experience with us! We appreciate you selecting our hotel as your place to stay while in Buffalo! I am delighted to see that the hotel, spacious and clean guestroom and friendly staff all exceeded your expectations! Our staff takes great pride in the hotel and have a spirit to serve! They all... More 

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