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Holiday Inn Express Buffalo Airport

2.5 of 5 131 Buell Avenue, Cheektowaga, NY 14225
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Holiday Inn Express Buffalo Airport
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Holiday Inn Express Buffalo Airport
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250 reviews from our community

Traveler rating
    61
    112
    49
    18
    10
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93
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41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orillia, Canada
Top Contributor
79 reviews 79 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel for overnight with parking and airport shuttle service. Didn't use any of the facilities as we arrived later in the day and went to dinner. Dannys recommened by front desk. Good recommendation. Unfortuneately Breakfast started at 7 am but we had 730 am flight so no Holiday inn express breakfast to report on. The shuttle service was good.... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Chip G, Thank you for taking the time to tell us about your experience following your recent stay with us! I am delighted to read that you had an enjoyable stay and found the package that you booked was a great value. I am also pleased that our front desk staff was able to assist you with dinner recommendations... More 

Toronto, Canada
Top Contributor
54 reviews 54 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had just a great stay at this hotel. We have stayed at this hotel many many times and have always found the heating system not quite adequate. This year the maintenance man did a fantastic job and the heat which was really needed was perfect. We also were very pleased with the front desk staff. They were very helpful. Really... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Art C, Thank you for your continued loyalty and for choosing our property for your lodging needs! We truly appreciate you sharing your experience with us! I sincerely apologize for the inadequate heating you have experienced in the past! I can assure you we are working to correct these issues as they arise. I am however; happy to know... More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 17, 2014

The hotel does not do justice to its inaccurate description. The "suite" we reserved was not actually a suite, but a slightly larger room with a pull out couch, sink, mini fridge and microwave. There was no separate bedroom, which is what we requested and needed. No cooking or dining utensils were included. Wifi was not working. The bathroom door... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear TonyDedo, I am extremely disappointed and concerned to read your review. It is disheartening to know that you thought the services rendered by the team were not up to the mark and I apologize for such performance. Rest assured, at no point of time do we encourage or promote acceptance of such instances. Please accept my sincerest apologies regarding... More 

Bloomfield, New York
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 22, 2014

I needed a quick overnight stay while in the Buffalo area attending College Fairs. The front staff was extremely friendly, my room was clean, and the breakfast in the morning was not that bad! I was a little worried about noise as this hotel is directly across from the airport and next to a major highway. However, you would never... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear MelissaShoff, Thank you for your positive feedback regarding your recent stay with us! We're delighted you found our staff accommodating and friendly. It is also wonderful to read you found our hotel to be quiet and pleasant! We look forward to seeing you the next time you're in the Buffalo area! Thank you again for your kind comments. More 

Top Contributor
55 reviews 55 reviews
39 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed October 12, 2014

My wife and I stayed at this hotel while visiting the University of Buffalo. The hotel is right across the street from the airport so extremely convenient for early morning flights or late arrivals. Very easy access to major roads, convenience stories and gas stations. We arrived early and were accompanied with an early check-in even though we had not... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear MartinAB, We would like to thank you for taking the time to write such a kind and positive review!! I am glad to hear that our staff provided exceptional customer service! Guest service excellence is something we strongly promote within our team and I am happy our staff was able to get you into your room early! I'm pleased... More 

Georgetown, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 3, 2014

Booked through Expedia. Add said free airport parking. Got there 50 bucks for a unsecured parking space for 7 days. No option for more. We were travelling for 10 days. Had to book anther hotel who would take us overnight and book parking for 10 days. Kristie and her co worker gentlemen were rude and not willing to compromise because... More 

Was this review helpful? Yes 2
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Dmsmitty0314, Thank you for sharing your feedback and experience on our Tripadvisor page. I am so sorry to hear that you had this unfortunate experience with us! I sincerely apologize for the miscommunication regarding our extended parking policy. I would like to kindly advise that most hotels have a specific rate type with certain restrictions that will allow guests... More 

Manchester, United Kingdom
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed September 28, 2014

This hotels selling point is that it is across the road from Buffallo International Airport. Unless you happen to have an early flight there are few reasons to visit this hotel. The rooms are dated and the pool area is grimey.

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear rita m, Thank you for taking the time to share your your experience following your recent stay with us! I'm terribly sorry that your stay was not up to our usual standards. We are currently in the process of updating our guestrooms with new carpeting and new furniture. We also have plans to update the restrooms in our guestrooms.... More 

Halifax
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 25, 2014

Came to Buffalo to watch a football game and this was the closest Holiday Inn that wasn't full yet. The staff were extremely friendly and helpful, the room was comfortable and clean, breakfast was the same as it is in every HIE. Everything I needed was close by, theres great shopping 1 exit down the highway, there's outlet mall within... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Rob S, Thank you very much for the very nice review following your recent stay with us. We are very happy to hear that you enjoyed our breakfast and other amenities offered by our hotel. The staff is always eager to assist in anyway possible as guest's satisfaction and comfort are our utmost priority! I am glad that we... More 

Fort Lauderdale, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2014

We used our points to stay here but as always never disappointed. Clean updated rooms, quick check-in. Quiet for being so closed to the airport. Very friendly. Close to the highways and not too congested. Great place if you need a room close to the airport. Would definitely stay there again!

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear DMC3672014, I are very thrilled that we were able to make your stay with us a comfortable and relaxing one. Thank you very much for choosing us and for sharing your thoughts and experience regarding your stay. It is always our top priority to meet our guest's needs and satisfaction and it is wonderful that your experience was a... More 

Lowell, North Carolina
Top Contributor
99 reviews 99 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 20, 2014

"Mike" was the gentleman that checked me in for my stay. He was extremely professional and helpful during the check-in process. "Paulette" - I believe - was exactly the same during my check-out a few days later. I'm hoping that was her name because I've been on the move for the last six weeks. The room was spacious and clean.... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Ratboy859, On behalf of our entire team, we appreciate you taking the time to write a review following your recent stay with us! Thank you for commenting on the cleanliness of our property; it is pleasing to hear that you found your room spacious, clean and comfortable! We want all our guests to feel comfortable during their stay and... More 

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Additional Information about Holiday Inn Express Buffalo Airport

Address: 131 Buell Avenue, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Buffalo Airport 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Holiday Inn Express Buffalo Airport Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga

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