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All 20 Cheektowaga hotels

Holiday Inn Express Buffalo Airport

2.5 of 5 Hotel   |   131 Buell Avenue, Cheektowaga, NY 14225
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Ranked #15 of 20 Hotels in Cheektowaga
A recent review
4 of 5 stars reviewed 4 weeks ago
MelissaShoff Bloomfield, New York
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247 reviews from our community

Traveler rating
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    110
    49
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    10
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93
55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

The hotel does not do justice to its inaccurate description. The "suite" we reserved was not actually a suite, but a slightly larger room with a pull out couch, sink, mini fridge and microwave. There was no separate bedroom, which is what we requested and needed. No cooking or dining utensils were included. Wifi was not working. The bathroom door... More

Was this review helpful? Yes 1
Bloomfield, New York
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I needed a quick overnight stay while in the Buffalo area attending College Fairs. The front staff was extremely friendly, my room was clean, and the breakfast in the morning was not that bad! I was a little worried about noise as this hotel is directly across from the airport and next to a major highway. However, you would never... More

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duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear MelissaShoff, Thank you for your positive feedback regarding your recent stay with us! We're delighted you found our staff accommodating and friendly. It is also wonderful to read you found our hotel to be quiet and pleasant! We look forward to seeing you the next time you're in the Buffalo area! Thank you again for your kind comments. More

Top Contributor
55 reviews 55 reviews
39 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 12, 2014

My wife and I stayed at this hotel while visiting the University of Buffalo. The hotel is right across the street from the airport so extremely convenient for early morning flights or late arrivals. Very easy access to major roads, convenience stories and gas stations. We arrived early and were accompanied with an early check-in even though we had not... More

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duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear MartinAB, We would like to thank you for taking the time to write such a kind and positive review!! I am glad to hear that our staff provided exceptional customer service! Guest service excellence is something we strongly promote within our team and I am happy our staff was able to get you into your room early! I'm pleased... More

Georgetown, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 3, 2014

Booked through Expedia. Add said free airport parking. Got there 50 bucks for a unsecured parking space for 7 days. No option for more. We were travelling for 10 days. Had to book anther hotel who would take us overnight and book parking for 10 days. Kristie and her co worker gentlemen were rude and not willing to compromise because... More

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Dmsmitty0314, Thank you for sharing your feedback and experience on our Tripadvisor page. I am so sorry to hear that you had this unfortunate experience with us! I sincerely apologize for the miscommunication regarding our extended parking policy. I would like to kindly advise that most hotels have a specific rate type with certain restrictions that will allow guests... More

Manchester, United Kingdom
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed September 28, 2014

This hotels selling point is that it is across the road from Buffallo International Airport. Unless you happen to have an early flight there are few reasons to visit this hotel. The rooms are dated and the pool area is grimey.

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear rita m, Thank you for taking the time to share your your experience following your recent stay with us! I'm terribly sorry that your stay was not up to our usual standards. We are currently in the process of updating our guestrooms with new carpeting and new furniture. We also have plans to update the restrooms in our guestrooms.... More

Halifax
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 25, 2014

Came to Buffalo to watch a football game and this was the closest Holiday Inn that wasn't full yet. The staff were extremely friendly and helpful, the room was comfortable and clean, breakfast was the same as it is in every HIE. Everything I needed was close by, theres great shopping 1 exit down the highway, there's outlet mall within... More

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duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Rob S, Thank you very much for the very nice review following your recent stay with us. We are very happy to hear that you enjoyed our breakfast and other amenities offered by our hotel. The staff is always eager to assist in anyway possible as guest's satisfaction and comfort are our utmost priority! I am glad that we... More

Fort Lauderdale, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2014

We used our points to stay here but as always never disappointed. Clean updated rooms, quick check-in. Quiet for being so closed to the airport. Very friendly. Close to the highways and not too congested. Great place if you need a room close to the airport. Would definitely stay there again!

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear DMC3672014, I are very thrilled that we were able to make your stay with us a comfortable and relaxing one. Thank you very much for choosing us and for sharing your thoughts and experience regarding your stay. It is always our top priority to meet our guest's needs and satisfaction and it is wonderful that your experience was a... More

Lowell, North Carolina
Top Contributor
98 reviews 98 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 20, 2014

"Mike" was the gentleman that checked me in for my stay. He was extremely professional and helpful during the check-in process. "Paulette" - I believe - was exactly the same during my check-out a few days later. I'm hoping that was her name because I've been on the move for the last six weeks. The room was spacious and clean.... More

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duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Ratboy859, On behalf of our entire team, we appreciate you taking the time to write a review following your recent stay with us! Thank you for commenting on the cleanliness of our property; it is pleasing to hear that you found your room spacious, clean and comfortable! We want all our guests to feel comfortable during their stay and... More

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed September 16, 2014

My two adult daughters and I stayed for 3 nights here, from August 29-31. Nothing about our stay was satisfactory, except for the staff. The bed sheets were stained the first night. I requested clean sheets which I got, along with a badly stained comforter. I again asked for clean linen but the stained comforter remained. Also the corridor carpet... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Chuck M, Thank you for taking the time to review our property. I appreciate your kind feedback about our hotel staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and superior accommodations. It sounds like we fell short of your expectations because of... More

Senior Contributor
42 reviews 42 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 2, 2014

We have stayed at this hotel before, so when we were stranded by weather at the airport, we called right away. The shuttle came right over to get us, and then was able to take my husband back out for items we were without. Front desk staff was helpful and kind. Room was clean and comfortable. Shuttle back to airport... More

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear januaryalane, Thank you so much for taking a moment to share your feedback regarding your recent stay with us! Though the circumstances were unfortunate, I am very pleased to read that you chose to stay with us based on a prior positive experience! Thank you for recognizing our front desk and bellman staff. We pride ourselves on delivering quality... More

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Additional Information about Holiday Inn Express Buffalo Airport

Address: 131 Buell Avenue, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Buffalo Airport 2.5*
Number of rooms: 110
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Also Known As:
Holiday Inn Express Buffalo Airport Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga

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