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Holiday Inn Express Buffalo Airport

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131 Buell Avenue, Cheektowaga, NY 14225
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Holiday Inn Express Buffalo Airport
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Holiday Inn Express Buffalo Airport
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270 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Goffstown, New Hampshire
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago

My very first taste of being a rewards member staying here for 3 nights with my family left me wondering if I should ever book a room with this chain again...and it's kind of a shame. The hotel is decent and really, I have no complaints about their rooms, facilities, grounds and perks...however, you might want to ask if there... More 

Was this review helpful? Yes 2
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Dave B., Thank you so much for your review following your recent stay at our facility; we appreciate you taking the time to elaborate on your experience. First and foremost, I am truly sorry to hear that your experience did not meet your expectations of the Holiday Inn Express brand. We strive to meet and exceed what our guests... More 

Los Angeles, California
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This facility is across the street from the airport and they have a 24-hour-a-day pick up service from the airport. It is perfect for spending the night before going to Niagara Falls the next day. It was everything we expected from Holiday Inn. The one drawback was that they told us they would pick us up in 5 minutes. It... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Keith P., Thank you for sharing your experience following your recent stay with us! We thank you for your choice words of praise as an "Excellent place!" That is certainly humbling! Guest satisfaction is our primary concern and it pleases us greatly when we learn that we have met our guests’ expectations. In particular, we have noted that you... More 

New Orleans, Louisiana
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a few hours because our flight to New Orleans was cancelled and we requested the "deserted pass anger" rate. We got the room for $99 instead of $145 for the night. Our flight was at 645 am so we left around 515 am. The front desk had prearranged breakfast bags for us (bagel, cream cheese, water, banana,... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Mallory E., Thank you so much for taking the time to share your experience following your recent stay with us! I am sorry to hear about your delayed travels! I am however; pleased that our staff was able to assist you with a distressed passenger rate as well as a complimentary breakfast bag to go. We understand that travel... More 

Bernardsville, New Jersey, USA
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Typical Holiday Inn Express near shopping and large food establishments at local mall. Short hop into Buffalo (10-15 minutes). Rooms large with refrigerator. Typical breakfast, but for the price, great option for economical travel.

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Nancy V., Thank you so much for sharing your experience following your recent stay with us! I am glad to hear that you found our location to be convenient and access to area shopping and downtown Buffalo easy. I am also pleased to hear that you found your guestroom spacious and comfortable and enjoyed our complimentary express start breakfast.... More 

Philadelphia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015 via mobile

My friends and I stayed two nights in this hotel during our trip to see the Niagara Falls, the vicinity of the hotel has many shops and restaurants so it has a really convenient location. The staff were great, the front desk girl has agreed to allow us to change our room from one bed to double beds. They have... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Yinxiaohuang, Thank you so much for taking the time to share your experience following your recent stay with us! I am very pleased that you found our location conveniently located and enjoyed some of the amenities we have to offer, making it an enjoyable stay for you and your family! We strive to provide a great value for all... More 

Johnstown, CO
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 26, 2015

Great locale and midway between all the attractions we wanted to go see. We weren't even bothered by airplane noise - didn't notice it at all. Rooms were clean and the staff were very helpful. Didn't use the pool or hot tub so don't have any info on that. Breakfast was better than just a bunch of carbs and cereals,... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Sandy Y, Your feedback is very much appreciated and we would like to extend our gratitude for choosing us and for sharing your comments. I am happy to read that you had a pleasant experience with us! Thank you for your suggestions regarding the availability of our breakfast items. I am sorry to hear that we did not have... More 

West Chester, Pennsylvania
Level Contributor
2 reviews
5 of 5 stars Reviewed May 17, 2015

My expectations were exceeded at this hotel. We stayed for 3 nights and had 2 dogs with us. We stayed in a "Suite" which was perfect for 2 crates and still had plenty of room. It had a small fridge, microwave and sink which helped! The king size bed was SO comfortable! I slept great every night! Everyone at the... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Laura R, Thank you so much for sharing your experience with us! I'm so happy to hear that your stay went well! We love pets, and recognize that a lot of hotels have restrictions that make it tough to find a place to stay for pet parents! Your fury friends were quite the hit amongst our staff, as well... More 

St. Catharines, Canada
Level Contributor
62 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed May 16, 2015

Checked in at 8 pm, out by 4 am the next morning due to early flight. Maybe due to anticipation of trip or maybe due to the higher-than-I'm-used-to temperature of the room (likely a combination of both) the sleep wasn't that great, but the rooms are large and comfortable, the bed is nice and firm and the bathroom spacious enough... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Hab_fan_will_travel, Thank you for your kind words about our hotel; we appreciate you taking the time to share your experience! I am glad to hear that you had an overall enjoyable stay with us. I apologize in regards to the heating/air conditioning unit not working properly causing for a slightly uncomfortable room temp. I have noted your comment and... More 

Austrian Alps, Austria
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 12, 2015

The hotel is great. Very clean and location fantastic. In addition the location is perfect if you are flying from or to Buffalo. My family and I were very happy with the overall experience. We will come back for sure and recommend it to other families

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Cesar V, Thank you for sharing your experience following your recent stay with us! I am so pleased to read that you found our guest rooms and facility to be clean and convenient for your travel needs! Guest comfort and satisfaction is our top priority and I am glad you experienced both due to our modern accommodations and friendly... More 

Las Vegas
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed March 30, 2015

At least it was free! I used my points to book one night at this hotel- thank goodness it was only one night! I don't even know where to begin- Old, old room. Wallpaper peeling off- couldn't adjust the heat and the room was warm- had to sleep with the window open (IN BUFFALO- IN MARCH!) Shower from the fifties-... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear weglow4, Thank you for taking a moment to share your experience with us. We certainly apologize that some aspects of our service did not meet your quality expectations. Please accept my sincere apology on the condition of the guest room that you had received. We are currently in the process of renovating all of our guestrooms however; this condition... More 

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