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Holiday Inn Express Buffalo Airport

2.5 of 5 131 Buell Avenue, Cheektowaga, NY 14225
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Holiday Inn Express Buffalo Airport
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Holiday Inn Express Buffalo Airport
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253 reviews from our community

Traveler rating
    62
    113
    49
    19
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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St. Catharines, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Wonderful service for the free shuttle! Both of the gentlemen (one who took us to the airport and the one who picked us up) were very pleasant and nice to speak with. They were very quick to pick us up too. The young woman at the front desk was very nice. The hotel was quiet and I appreciated her working... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Emily D, Thank you for sharing your experience following your recent stay with us! I am pleased that you had an overall pleasant experience! I am so glad you found our shuttle service to be excellent and of high standard. Our drivers are very knowledgeable about our area and all the great things we have to offer in the... More 

Baldwinsville, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Not that great a stay. Have been to a dozen other Holiday Inn Expresses over the past three or four years and this was clearly a disappointment. No fridge? Is this a new trend? This was the second hotel this year that had no fridge. Very loud quests running up and down the hall, slamming and knocking on doors after... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear LanceCS, Thank you for taking a moment to share your experience with us. I am disappointed to hear about your experience of your recent stay. While it is our sincerest hope that not of our guests are disrupted during their stay; we try to keep the noise level at an absolute minimum and apologize for the inconvenience and for... More 

toronto
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed there for 24 hours It was very convenient to the mall and resteraunt. Their breakfast is great. It has omlettes, pancakes, bagels, juices, milk,cereal, turkey sausages, bacon and coffee tea or hot chocolate. There was another couple who asked for chocolate milk for their kids so my son got it as well. It just opened in August 2014.... More 

Was this review helpful? Yes
Orillia, Canada
Top Contributor
80 reviews 80 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 8, 2014

Nice hotel for overnight with parking and airport shuttle service. Didn't use any of the facilities as we arrived later in the day and went to dinner. Dannys recommened by front desk. Good recommendation. Unfortuneately Breakfast started at 7 am but we had 730 am flight so no Holiday inn express breakfast to report on. The shuttle service was good.... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Chip G, Thank you for taking the time to tell us about your experience following your recent stay with us! I am delighted to read that you had an enjoyable stay and found the package that you booked was a great value. I am also pleased that our front desk staff was able to assist you with dinner recommendations... More 

Toronto, Canada
Top Contributor
54 reviews 54 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 2, 2014

Had just a great stay at this hotel. We have stayed at this hotel many many times and have always found the heating system not quite adequate. This year the maintenance man did a fantastic job and the heat which was really needed was perfect. We also were very pleased with the front desk staff. They were very helpful. Really... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Art C, Thank you for your continued loyalty and for choosing our property for your lodging needs! We truly appreciate you sharing your experience with us! I sincerely apologize for the inadequate heating you have experienced in the past! I can assure you we are working to correct these issues as they arise. I am however; happy to know... More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 17, 2014

The hotel does not do justice to its inaccurate description. The "suite" we reserved was not actually a suite, but a slightly larger room with a pull out couch, sink, mini fridge and microwave. There was no separate bedroom, which is what we requested and needed. No cooking or dining utensils were included. Wifi was not working. The bathroom door... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear TonyDedo, I am extremely disappointed and concerned to read your review. It is disheartening to know that you thought the services rendered by the team were not up to the mark and I apologize for such performance. Rest assured, at no point of time do we encourage or promote acceptance of such instances. Please accept my sincerest apologies regarding... More 

Bloomfield, New York
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 22, 2014

I needed a quick overnight stay while in the Buffalo area attending College Fairs. The front staff was extremely friendly, my room was clean, and the breakfast in the morning was not that bad! I was a little worried about noise as this hotel is directly across from the airport and next to a major highway. However, you would never... More 

Was this review helpful? Yes
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear MelissaShoff, Thank you for your positive feedback regarding your recent stay with us! We're delighted you found our staff accommodating and friendly. It is also wonderful to read you found our hotel to be quiet and pleasant! We look forward to seeing you the next time you're in the Buffalo area! Thank you again for your kind comments. More 

Top Contributor
55 reviews 55 reviews
39 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed October 12, 2014

My wife and I stayed at this hotel while visiting the University of Buffalo. The hotel is right across the street from the airport so extremely convenient for early morning flights or late arrivals. Very easy access to major roads, convenience stories and gas stations. We arrived early and were accompanied with an early check-in even though we had not... More 

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear MartinAB, We would like to thank you for taking the time to write such a kind and positive review!! I am glad to hear that our staff provided exceptional customer service! Guest service excellence is something we strongly promote within our team and I am happy our staff was able to get you into your room early! I'm pleased... More 

Georgetown, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 3, 2014

Booked through Expedia. Add said free airport parking. Got there 50 bucks for a unsecured parking space for 7 days. No option for more. We were travelling for 10 days. Had to book anther hotel who would take us overnight and book parking for 10 days. Kristie and her co worker gentlemen were rude and not willing to compromise because... More 

Was this review helpful? Yes 2
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear Dmsmitty0314, Thank you for sharing your feedback and experience on our Tripadvisor page. I am so sorry to hear that you had this unfortunate experience with us! I sincerely apologize for the miscommunication regarding our extended parking policy. I would like to kindly advise that most hotels have a specific rate type with certain restrictions that will allow guests... More 

Manchester, United Kingdom
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed September 28, 2014

This hotels selling point is that it is across the road from Buffallo International Airport. Unless you happen to have an early flight there are few reasons to visit this hotel. The rooms are dated and the pool area is grimey.

Was this review helpful? Yes 1
duseylou, Front Office Manager at Holiday Inn Express Buffalo Airport, responded to this review

Dear rita m, Thank you for taking the time to share your your experience following your recent stay with us! I'm terribly sorry that your stay was not up to our usual standards. We are currently in the process of updating our guestrooms with new carpeting and new furniture. We also have plans to update the restrooms in our guestrooms.... More 

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Additional Information about Holiday Inn Express Buffalo Airport

Address: 131 Buell Avenue, Cheektowaga, NY 14225
Phone Number:
Location: United States > New York > Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Buffalo Airport 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Holiday Inn Express Buffalo Airport Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga

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