The hotel reception was lovely. Customer service representative was very friendly. The room amenities were good, and the bed was very comfortable. My only area of complaint was that there was some popcorn on the desk chair, which the maid should have seen, had she pulled the chair out to vacuum under the desk. Also, the nightstand, and the phone... more

I have always found HIE to be satisfactory. This hotel too is very pleasant and staff were friendly. But...the morning after my stayover I developed a LOT of extremely uncomfortable bites up both my arms. The discomfort and itch were so bad that I was eventually advised by a medical professional to go on a cortisone treatment, as the bites... more

I wasn't expecting too much when I booked since I just needed a place to sleep while I was in town for a convention! Well it didn't start very well. When I checked in I asked where the elevator was (since I had several heavy work bags) and I was told they didn't have one and my room was on... more

We loved it at this hotel. The room was simple, but clean. They had a manager's reception with free snacks and drinks (beer & wine) when we arrived and a nice free breakfast in the morning. We didn't really have time to use the pool or look around the hotel, but we were comfortable. Our baby slept so well, we... more

A nice hotel with well appointed rooms. If you stay for any length of time, you begin to notice problems. I am not a fan of Holiday Inns. They are a cheap hotel chain. Instead of building new hotels, they buy old ones and refurb them. This is fine except they end up using the old blueprint and can't get... more

We landed late after flight delays and missed the turn for this hotel, and were grateful for the clean, comfortable room. Nothing special about this hotel, and no complaints. Breakfast was better/more varied than the hotel website indicated. more

Went to Buffalo for a weekend of shopping. We were looking for a hotel that was relatively inexpensive and close to the shopping spots we were going to. The Holiday Inn was pretty cheap - we stayed in a non-smoking, King-size bedroom. The room had a mini fridge and microwave. No bathtub, just a standing shower. Bed was very comfortable.... more

This hotel is new and decent...but the location is near the airport and has been built next to a abandon parking industrial lot. They had free beer and snacks when I arrived on a manager wecome day. This location is kinda depressing, just hope your flight is on time, to get crap out of cheektowaga! more

Hotel is in a great location across from Airport. Free parking and breakfast. Only down side is the restaurant does not have a restaurant, so getting food in evening can be a challenge. Clean rooms, comfortable beds. more