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Residence Inn Buffalo Cheektowaga

3.0 of 5
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107 Anderson Rd, Cheektowaga, NY 14225
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Residence Inn Buffalo Cheektowaga
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Ranked #12 of 22 Hotels in Cheektowaga
A recent review
3 of 5 stars reviewed 2 weeks ago
hungrytraveler228 Toronto, Canada
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259 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
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  • Any
English first
  • All months
    (259)
  • Mar-May only
    (54)
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    (96)
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    (65)
  • Dec-Feb only
    (44)
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Mason, Ohio
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We are currently staying at this hotel with my husband and two young daug, and I must say I'm disappointed. However, I will deliver this review as pros & cons: Pros: Good Location, close to I-90 & Galleria. Very nice & friendly service from the front desk to the maintenance man. Cons: One VERY BIG con! The room was DIRTY.... More 

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NicholasO963, General Manager at Residence Inn Buffalo Cheektowaga, responded to this review

Thank you for taking the time to complete a Trip Advisor review in regards to your recent stay at the Residence Inn Buffalo Galleria Mall. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you experienced... More 

Toronto, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here a few weeks ago with my family so that we could do some shopping in Buffalo. We were looking for somewhere with a fridge to keep drinks and that kind of thing cold, as well as water. Check in was a breeze. I did find that the hotel was very strangely set up. One elevator in the... More 

Was this review helpful? Yes
NicholasO963, General Manager at Residence Inn Buffalo Cheektowaga, responded to this review

Thank you for taking the time to complete a Trip Advisor review in regards to your recent stay at the Residence Inn Buffalo Galleria Mall. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you experienced... More 

Raleigh, North Carolina
Level Contributor
123 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location that was close to downtown Buffaloe. Easy access to the Interstate and plenty of parking. Plenty of eating establishments close by and just across the main highway from the Galleria Mall. The only thing keeping it from 5 stars: when first arriving it was a little awkward that crews were in a mass transition of changing our mattresses... More 

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NicholasO963, General Manager at Residence Inn Buffalo Cheektowaga, responded to this review

Thank you for sharing your experience at the Residence Inn Buffalo Galleria Mall through a Trip Advisor Review. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to... More 

Yorktown, Virginia
5 of 5 stars Reviewed 3 weeks ago

The staff at the Residence Inn Buffalo Cheektowaga was very helpful and kind. I travel weekly for work and have the opportunity to stay at many different Marriott hotels across America and the staff here ranks among the top 10. Thanks very much!

Review collected in partnership with this hotel

Was this review helpful? Yes
NicholasO963, General Manager at Residence Inn Buffalo Cheektowaga, responded to this review

Thank you for sharing your experience at the Residence Inn Buffalo Galleria Mall through a Trip Advisor Review. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to... More 

Hong Kong, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A good hotel for family gateway or a short stay! Location is convenient and wifi is at high speed. Hot buffet breakfast is very decent with lots of choices. The hotel also provided evening reception on some evenings which is the usual features of the hotels under Marriot's group. Hotel staffs are friendly and parking is free. Overall cleaniness is... More 

Was this review helpful? Yes
Valerie H, Front Office Manager at Residence Inn Buffalo Cheektowaga, responded to this review

Thank you for sharing your experience at the Residence Inn Buffalo Galleria Mall through a Trip Advisor review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them... More 

Winston Salem, North Carolina
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel has a convenient location, a nice staff (except the night auditor) and decent breakfast. We had an issue at check in that the General Manager Nick took care of for us the next morning. I can not say enough good things about him. We used the hotel as a base to go to Niagara Falls. We had several... More 

Was this review helpful? Yes
Valerie H, Front Office Manager at Residence Inn Buffalo Cheektowaga, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that... More 

Markham, Canada
4 of 5 stars Reviewed 4 weeks ago

Nice hotel with very good breakfast buffet and special snack reception on some evenings. But the hotel need some upgrade and the hallway on the 3rd floor has some smoky/cooking odour. Overall is good.

Review collected in partnership with this hotel

Was this review helpful? Yes
Valerie H, Front Office Manager at Residence Inn Buffalo Cheektowaga, responded to this review

Thank you for sharing your experience at the Residence Inn Buffalo Galleria Mall through a Trip Advisor review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them... More 

Massachusetts
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This Residence Inn is in a great location, near the Galleria Mall and convenient to the New York Thruway, but it wasn't as comfortable this time as I had found on previous visits. In particular, the bottom sheet of the bed didn't fit well, moved around, and bunched up. I mentioned this the next morning when checking out, and instead... More 

Was this review helpful? Yes
Valerie H, Front Office Manager at Residence Inn Buffalo Cheektowaga, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that... More 

Ottawa, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice suite hotel, but not up to usual residence in standards: upholstery, shower curtains, bedding, kitchen cabinets and mattress are showing their age and need updating. Breakfast was generous. Planes fly overhead, so noise can be an issue if you are a light sleeper. Exercise room is well equipped. Wifi is very good.

Was this review helpful? Yes
Valerie H, Front Office Manager at Residence Inn Buffalo Cheektowaga, responded to this review

Thank you for sharing your experience at the Residence Inn Buffalo Galleria Mall through a Trip Advisor review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them... More 

Toronto, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We stayed here over the may long weekend in a 2 bedroom suite. The staff is excellent. They will do whatever they can to make your stay comfortable. We needed ice for a cooler and they gave us some from the kitchen since they dont have ice machines. Pool is 24hrs.

Was this review helpful? Yes
Valerie H, Front Office Manager at Residence Inn Buffalo Cheektowaga, responded to this review

Thank you for sharing your experience at the Residence Inn Buffalo Galleria Mall through a Trip Advisor review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them... More 

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