The staff were helpful and professional, Rebecca was especially so. My room was pleasant and clean. The bed comfortable. Breakfast was basic but adequate. The shuttle picked me up within 10 minutes of ringing them from the Information Stand at the airport. There was internet access. more

Mani, the evening Front Desk Clerk is the most professional person I have ever met. This guy really took care of my wife and I. He was very sincere, and polite. He really goes out of his way to make customers happy. Mani, if I ever come back to Buffalo, I will stay at your BW because of you. Management,... more

This is conveniently located from the Airport and Niagra falls. Well maintained lobby and rooms Comp Breakfast but it gets over soon and gets messy as lots of people turn up Frontdesk is fast and helpful JPMiles number 136937054 more

hi we stayed at the Buffalo Best western on Genesse near the air port for convience to the air port. The check in was great and the cookies warm,, the wake up call was appreciated and the shuttle service great,This was our first time flying out of Buffalo and the stay made it much easier more

My husband and I stayed here one night for the park/sleep/fly rate to fly out early morning. I would not recommend it. The hotel is old, dated and smells terrible. There was a notice posted about water problems/shutoff but thankfully it didn't affect the time that we were getting ready to go. We were in a room on the second... more

We stayed here for one night while waiting to catch a morning flight from the Buffalo airport. This hotel was dingy and quite run down. Our room was not clean - so much so that we wouldn't even walk barefoot on the carpet! There were bugs - both alive and dead in our room...we even found some dead ones in... more

Though the staff were friendly, the hotel was terrible - so bad that we checked in AND out in the same hour. Uninviting lobby, "breakfast area" may have seated 15 (in a cubby hole!), and room was horrible... Not interested in entering the room through the bathroom! This was the hotel that Delta Airlines comped us for a canceled flight,... more

We went shopping at the Walden Galleria and booked at the Best Western. Its about 15 mins away and very easy to get to. The receptionist was very nice! He brought us a toothbrush and a mini-fridge up to our room personally! Rooms are clean, tv is good, beds are comfy! An all around good stay for a basic hotel.... more

Pretty basic for a Best Western. At check in I saw a sign indicating they were having a problem with hot water in the hotel, something that was never mentioned to my travel agent who booked the room. As we arrived late from the West Coast there really were not any good options. The next morning I let the shower... more