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BEST WESTERN The Inn at Buffalo Airport

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4630 Genesee Street, Cheektowaga, NY 14225-2408
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1 room 1 guest
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BEST WESTERN The Inn at Buffalo Airport
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504 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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long island ny
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here the night before I moved my son into his dorm room at UB. I was looking for a clean hotel at a reasonable price. This hotel definitely filled the bill. Upon arrival we were offered a choice of floors. Our room was clean, our bed comfortable and the free breakfast in the lobby was very nice. Even... More 

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Portland, Oregon
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Pickup at the airport is quick (5 min), check in was easy, the room was clean and quiet, the bed was good and the shower was fine. And there is an elevator, wifi and breakfast. I was happy to be staying here again on the eve of our early morning return flight because I felt we could rely on them.... More 

Was this review helpful? Yes
Best Western A, Guest Relations Manager at BEST WESTERN The Inn at Buffalo Airport, responded to this review

Thank you so much for taking the time to post this review you have of our hotel. We are so glad to know that you had a pleasant time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We do hope to see you and your family again soon and... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

very rude manager, very bad place to stay, not very clean either, I will not stay here, it is not recommended. I will not recommend any of my friend going there. it is just a bomber for the whole trip!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western A, Guest Relations Manager at BEST WESTERN The Inn at Buffalo Airport, responded to this review

We are very sorry for the experience that you had during your stay with us. We would like to assure you that we do not tolerate such issues and rest assured that this will be worked on immediately. We are so sad to know how you felt about your stay and we do hope that you’ll give us another chance... More 

Thornhill, ON
Level Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our family of four stayed here for one night for a shopping trip. It is well located, right next to the airport, close to I-90, and minutes from the Walden Galleria Mall The good: Front desk was efficient and friendly; room and beds were comfortable; breakfast was good with lots of choice including pancake maker; lots of free parking. The... More 

Was this review helpful? Yes
Best Western A, Guest Relations Manager at BEST WESTERN The Inn at Buffalo Airport, responded to this review

Thank you so much for taking the time to post this review you have of our hotel. We are so glad to know that you appreciate our staff’s efforts of providing you with great customer service. We are so sorry to know about the issues you encountered during your stay with us and we will definitely check on these issues... More 

Smyrna, DE
Level Contributor
121 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel offers basic accommodations and is ideally located near the airport. My room was small and in serious need of a remodel but it was clean and the bed was comfortable. Room layout made it nearly impossible to use the separate table as a workstation. Honestly I wanted to give this place 3 stars out of 5 based on... More 

Was this review helpful? Yes
Best Western A, Guest Relations Manager at BEST WESTERN The Inn at Buffalo Airport, responded to this review

Thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We would also like to thank you for recognizing our hard work in making sure that all your needs is well taken care of. We recognize our areas of improvement and we would like to assure you that we are doing everything that we... More 

santa ana, california, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very convenient to the airport, with no air craft noise. Easy freeway access and nice amenities. Breakfast can be a bit crowded so plan on taking your time, or get up early for first call. Two nearby restaurants with good selections. Hotel staff very friendly and there is a computer work area just off the lobby. We were there for... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western A, Guest Relations Manager at BEST WESTERN The Inn at Buffalo Airport, responded to this review

Thank you so much for posting this lovely review you have of our hotel. We are so glad to know that you had a pleasant time with us. Our staff would like to thank you for appreciating our efforts of providing you with great customer service and we do hope that you and your family will get the chance to... More 

Oshawa, Canada
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The proximity to Buffalo airport is fantastic. The hotel had a damp and musty smell. the room is definitely dated in decor, and limited on space but was comfortable non the less. All the staff that I dealt with were very nice and professional.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best Western A, Guest Relations Manager at BEST WESTERN The Inn at Buffalo Airport, responded to this review

Thank you so much for finding the time to raise this concern to us. We will definitely discuss this with our housekeeping staff and rest assured that we will do everything to eliminate such smell from all of our rooms. We are so glad to know that you still had a pleasant stay with us despite of this issue and... More 

Brisbane, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived at hotel with no reservation. the reception person was very good. As you can expect with a hotel near the airport a bus load of other guests (about 30) arrived making the hotel lobby area incredibly full. granted the hotel had pre planned and had all of their keys etc ready, it just made for a busy entrance.... More 

Was this review helpful? Yes
Best Western A, Guest Relations Manager at BEST WESTERN The Inn at Buffalo Airport, responded to this review

Our staff would like to thank you for appreciating our efforts of providing you with great service. We are so sorry about the issue you encountered with the first room provided to you and rest assured that this issue had been worked on by our housekeeping staff. We are so glad to know that our staff was able to correct... More 

Columbus, Ohio
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We've stayed at this hotel on 3 separate occasions & it will continue to be our go to hotel in Buffalo NY. We usually use it as an overnight stay on our trips between Ohio & Quebec. It is usually very well priced. It is clean, comfortable, cozy. Wifi, overnight parking & breakfast are included. Really worth a visit

Was this review helpful? Yes
Best Western A, Guest Relations Manager at BEST WESTERN The Inn at Buffalo Airport, responded to this review

Thank you so much for this wonderful review you have of our hotel. We are so thankful for you continuous patronage and it is always a great pleasure to us to serve such loyal customers like you and your family. We are so glad to know that you had a great time with us and thank you so much for... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were surprised how quiet the hotel was considering the proximity to the airport. The room was clean, plenty of towels. The woman at reception was exceptionally nice at check-in. Our granddaughters were disappointed that there was no pool, but we understood this is probably more of a business hotel. Breakfast was a disappointment. My granddaughter noticed one of the... More 

Was this review helpful? Yes
Best Western A, Guest Relations Manager at BEST WESTERN The Inn at Buffalo Airport, responded to this review

Thank you so much for taking the time to post this review you have of our hotel. We are so glad to know that you appreciate our efforts of providing you with clean and comfortable accommodations. Our front desk staff would like to thank you for recognizing her efforts of providing you with great customer service. We are so sad... More 

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