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Courtyard Buffalo Airport

Certificate of Excellence
3.0 of 5
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4243 Genesee Street, Cheektowaga, NY 14225
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Courtyard Buffalo Airport
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Ranked #8 of 22 Hotels in Cheektowaga
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
colucci98 Toronto, Ontario
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185 reviews from our community

Traveler rating
    105
    58
    16
    4
    2
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62
41
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Ontario
Contributor
17 reviews 17 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent two nights in a very nicely appointed double room on the 5th floor. The first night we had problems with the wi-fi and had to call the front desk. Emily quickly reached their technical staff and they helped us log in. The second night we had the same problem with the wi-fi but didn't bother calling for help... More 

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Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for taking the time to submit a review. I’m glad to hear you liked your guest room and had an enjoyable stay. I’m sorry to hear about the issues you had with the Wi-Fi service but I’m glad Emily was able to quickly help get the issue resolved. Thank you for making us aware you had the issue... More 

Toronto
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 16, 2015

This is my third time staying here in the last seven months, but might be my last. My wife and I booked a suite and they only have a few of them. Of course, when we arrive, the only one left is the handicap version of it on the main floor. The room was not well cleaned. There was a... More 

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Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for taking the opportunity to provide us with some valuable feedback. While we strive to provide the highest level of service and cleanliness at all times, in rare occasions we fall short of that objective. I want you to feel confident that I have reviewed your comments with my team and have taken the appropriate measures to address... More 

Spartanburg, South Carolina
Top Contributor
395 reviews 395 reviews
79 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed March 11, 2015

I stayed here two days. The room was nice sized and well appointed. Nice lobby w cafe and market. Good gym, didn't use pool but looked nice. The staff was nice. I would stay here again. I had breakfast in the cafe - it is the same as all Courtyards good w friendly staff.

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Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for your feedback. I’m glad you found your room to be spacious and well appointed. I’m also happy to hear you liked the gym; it’s one of my favorite areas in the hotel. It’s a pleasure to hear you would stay with us again and hope I have an opportunity in the future to personally thank you for... More 

Denver, Colorado
Top Contributor
213 reviews 213 reviews
64 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 9, 2015

I stayed here for a couple of nights and it is extremely convenient to the airport. The area does not have a lot of ambiance but the price is right and the service is above average. They have a free shuttle to the airport.

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Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for taking the opportunity to submit a review. I am glad you find our location convenient for your travel needs and our staff service above average. We appreciate the feedback and hope to have you stay with us again. More 

Troy, Montana
Top Contributor
195 reviews 195 reviews
65 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed March 4, 2015

We just spent the weekend here, in town for a family event. Check in was smooth and our room, while not on the top floor was VERY quiet for being just across the street from the airport. The only thing that we ever heard were some kids, I presume in the room above us, jumping up and down and screaming... More 

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Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for taking the opportunity to submit a review of our hotel. I’m glad to hear you found the hotel to be quiet and well kept. I’m particularly happy that you took the opportunity to try our restaurant. I will be certain to share your feedback with the staff. Thank you for choosing to stay with us and we... More 

Camillus, New York
1 review
5 of 5 stars Reviewed February 9, 2015

We were picked up from the airport and checked in at 12:15AM, the driver and front desk person were extremely accomodating. I would highly recommend this Marriott to anyone staying in the Buffalo area. The indoor pool and hot tub was well maintained.

Review collected in partnership with this hotel

Was this review helpful? Yes
Amanda E, Manager at Courtyard Buffalo Airport, responded to this review

Dale K, Thank you so much for reviewing our hotel on Trip Advisor! We are delighted to hear that you enjoyed your time with us and appreciate all of your kind comments. We are glad that you were able to relax and enjoy our pool and hot tub. With the cool Buffalo weather we've been having, it is definitely a... More 

East Greenville, Pennsylvania
1 review
5 of 5 stars Reviewed February 6, 2015

In general, you can't go wrong with the Courtyard brand, but even within the brand, there are properties that stand out among the rest. The Courtyard Buffalo Airport is one that stands out even among the rest of the Courtyard properties. I stay there about 15 nights per year. I travel frequently and when I do, I generally look for... More 

Review collected in partnership with this hotel

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Amanda E, Manager at Courtyard Buffalo Airport, responded to this review

Dear Dan S, Wow! Thank you so very much for your amazing comments about our Courtyard. We sincerely appreciate your loyalty to our hotel and are thrilled to see all of the wonderful things you had to say. We love our guests and work so hard to make sure they receive top of the line service and are so grateful... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2015

Great hotel directly across the street from BNIA with shuttle service. Friendly staff and very clean/modern rooms. Would certainly stay here again. Stay the night before your flight and leave you car for free for up to 14 days.

Review collected in partnership with this hotel

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Amanda E, Manager at Courtyard Buffalo Airport, responded to this review

Dear ST, My name is Amanda and I am the Assistant General Manager of the Courtyard by Marriott Buffalo Airport and I would like to take this opportunity to thank you for your excellent review of our hotel on Trip Advisor! We are thrilled to see that you were able to take advantage of our Park and Fly package for... More 

Philadelphia
Top Contributor
50 reviews 50 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 3, 2015

across street from airport. less than 10 minutes from several terrific restaurants. near highway entrance to Canada/falls and western NY. Staff was in all respects and areas extremely helpful. large areas for informal meetings.

Review collected in partnership with this hotel

Was this review helpful? Yes
Amanda E, Manager at Courtyard Buffalo Airport, responded to this review

Dear Quaker1, Thank you so much for taking time out of your day to review our Courtyard on Trip Advisor! We are delighted that you enjoyed your time with us and that you were able to take advantage of our lobby area for a spur-of-the-moment meeting. We hope that you will come visit us again once it warms up to... More 

Canada
1 review
3 of 5 stars Reviewed February 1, 2015

I didn't think my room was very clean or was cleaned very well daily. After staying there one week I cancelled my future reservation and moved to Towne Place Suites. The only downside to doing that was you don't receive as many points at Towne Place as you do at Courtyard, but it's a sacrifice I'm willing to make for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Amanda E, Manager at Courtyard Buffalo Airport, responded to this review

Dear Whitehd, My name is Amanda and I am the Assistant General Manager of the Courtyard by Marriott Buffalo Airport and I would like to take this opportunity to thank you for reviewing our hotel on Trip Advisor. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during... More 

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