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Courtyard Buffalo Airport

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4243 Genesee Street, Cheektowaga, NY 14225
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Courtyard Buffalo Airport
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201 Reviews from our TripAdvisor Community

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Traveler rating
    110
    65
    19
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Toronto
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent one night on a business trip. Located directly across from the Buffalo International airport, this hotel is also a reasonable choice if you have business downtown as it is only 15 minutes away, even in rush hour. The check-in experience was speedy and professional, and the lobby featured a bistro for quick food and drinks. Not quite a full... More 

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NY
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As regular mariott customers, this hotel was picked based on name. Highs-lobby/entryway, fire pit, pool/hottub, cleanliness, brand new, soundproof, huge rooms. 95% perfect but they need a drastic change in the following category... Lows-beyond low housekeeping, 2nd night looked like my 4 yr old set up the room. In a rush so didn't have time to speak to management but... More 

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Caitlin D, Manager at Courtyard Buffalo Airport, responded to this review

Dear dcartie, Thank you for taking the time to share your recent experience at the Courtyard Buffalo Airport with us. As the cleanliness of our hotel is a key priority, I am very sorry that the service in your guestroom fell short of your expectations. I would love a chance to speak with you and hear more about your experience... More 

Toronto
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was our first stay at this location and I have to say we were pretty disappointed. The room was nicely decorated and a good size though. On the first night, we called down to request extra pillows and waited over an hour before calling back to see what the delay was. Apparently, the hotel had run out of pillows(?!)... More 

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Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for taking the time to submit a review. I appreciate your feedback and observations. You can feel assured that I have addressed all concerns with my team. We strive to provide exceptional service and product expected of a Marriott hotel and on rare occasions, such as this one, we land short of that objective. We understand there are... More 

MASS
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at several Buffalo airport properties and this one is my favorite so far. The lobby "bar/restaurant" while very limited, had good food and great service. It was very comfortable and I met a couple nice folks while sitting at the bar as well. The room was clean and well appointed- everything I needed for a quick in... More 

Was this review helpful? Yes
Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for your review. We’re honored to be your go-to hotel and favorite one in our market. I’m pleased to hear you enjoyed your experience in the Bistro. I will be sure to share your comments with the Bistro team. Housekeeping will also be especially happy to hear you found your room clean and comfortable. We appreciate your choice... More 

NY
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 27, 2015 via mobile

New Marriot plaza includes other brand names to fit your stay. Rooms are new and spacious, surprisingly so! Easy check in and check out perfect for the Toronto $$ airport refugee. A Starbucks is being built right outside.

Was this review helpful? Yes
Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for your review. I’m pleased to hear you had a pleasant arrival and departure experience. We’re glad you chose to stay with us and hope to see you again. More 

Ontario
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 27, 2015

Great room, and great hotel. My only real issue with the hotel is one I find with many hotels. Charge me a couple dollars more per night but actually warm your pool to a level that is comfortable to swim in. Room has good space and the lobby is really comfortable.

Was this review helpful? Yes
Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for your review. I appreciate your feedback regarding the pool water temperature. We typically maintain the temperature at 81 degrees however I will have my Engineer check the heater to make sure it is operating correctly. I am glad to hear you found your room to be spacious and our lobby comfortable. Thank you for staying with us... More 

Henderson, Nevada
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 27, 2015

I got in around midnight but found staff present at the front desk. No locked door, buzz in and wait, that is typical at many airport hotels late at night. I had checked in on the app so everything was ready and I was in my room in no time. The room is in the new format and bright orange... More 

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Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for taking the opportunity to review our hotel. I’m glad to hear you used our mobile check in app and had a pleasant arrival experience. I’m also pleased to hear you enjoyed your breakfast in the Bistro. Thank you for choosing to stay with us and we look forward to seeing you again the next time you’re in... More 

Seneca Falls, New York
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 23, 2015

We had originally planned on staying in a different hotel but when we went to check in the pool and spa were closed. So we went online to find a hotel with a pool and spa in the area. This hotel popped up and it was perfect for our needs. 2 rooms, pool and spa and quiet even though it... More 

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Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for taking the opportunity to submit a review. Albeit unplanned, I’m glad you had the opportunity to stay with us and were pleased with the hotel. We’ve had many comments about how quiet the hotel is; it’s good to know you agree. Thank you for staying with us and we hope to see you again the next time... More 

Whitby, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 22, 2015

I was so pleasantly surprised in staying at this hotel. The room was beautifully appointed and the amenities were superior to many of the other local area airport hotels. The snack bar, pool and firepit outside were all an added bonus. It was clean, bright, and the customer service was outstanding. I need to give a special mention to the... More 

Was this review helpful? Yes
Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for taking the time to submit a review. I’m glad to hear you were pleased with your room and the amenities we offer. The staff will be very happy to hear you thought the service was outstanding. I’m glad my team went above and beyond to help secure your item left behind. Thank you for staying with us... More 

Norwalk, Connecticut
Level Contributor
69 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed June 21, 2015 via mobile

I regularly visit Buffalo and always stay at this hotel. Super convenient to downtown and suburbs. Hotel is clean, staff is excellent and overall very good value! It is consistently good which is key!

Was this review helpful? Yes
Felix R, General Manager at Courtyard Buffalo Airport, responded to this review

Thank you for the wonderful review, it’s nice to hear from one of our frequent guests. I appreciate the feedback and will be sure to share your comments with the staff. I’m glad you choose to stay with us and we look forward to seeing you again. More 

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