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All 6 Chautauqua hotels

The Spencer Hotel and Spa

2.5 of 5 Hotel   |   25 Palestine Avenue, Chautauqua, NY 14722
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Ranked #1 of 6 Hotels in Chautauqua
A recent review
5 of 5 stars Reviewed April 12, 2010
embur102 OH
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128 reviews from our community

Traveler rating
    57
    26
    13
    14
    18
See reviews for
22
65
8
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Spencer Hotel and Spa
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OH
1 review
5 of 5 stars Reviewed April 12, 2010

The staff was warm, friendly, and very accommodating. The atmosphere was relaxed and charming. Massage Therapist Tom was incredible! As a massage therapist myself, there is nothing I appreciate more than a glorious massage experience, and Tom was one of the best therapists I have ever encountered!

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Rochester
1 review
4 of 5 stars Reviewed April 9, 2010

What great way to get away in the winter here in NY. The Spencer Hotel is a very well kept and well maintained old hotel that offers a lot of charm and freindly atmosphere. The breakfasts in the morning where excellent. We enjoyed our stay and would most certainly recommend it to any one who appreciates classic Hotels in a... More

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Lockport
1 review
5 of 5 stars Reviewed April 7, 2010

The Spencer Hotel was a delightful experience. The literary-themed rooms were brilliant. What made our stay so enjoyable was the greeting we received from Helen and Dick. They are such friendly, down-to-earth people; as was Deena (part of their staff). What a treat to walk into our "Out of Africa" room to a beautiful display of cheese, crackers, grapes and... More

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asha730
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 6, 2010

My husband and I had planned a romantic weekend that included the Chautauqua Lake Erie Wine trail and a stay in the Agatha Christie Suite at the Spencer Hotel. The suite had beautiful pictures on the website and was reported to be the hotel's honeymoon suite. The wine trail was fantastic, but when we arrived at the Spencer Hotel that... More

Was this review helpful? Yes 3
Helen07Chautauqua, Owner at The Spencer Hotel and Spa, responded to this review

Nov. 8th and 9th 2009, The guest who stayed in Agatha Christie were disappointed with their stay and responded March 10, 2010. Wish to take this opportunity to let you know some of the facts about the Agatha Christie room. The wallpaper is Schumacher historic collection and was used to decorate the king of England’s honeymoon suite in the Barbados.... More

Dubln, Ireland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 11, 2009

My wife and I stayed in the Isaak Dineson "suite," which is billed on The Spencer's website as a "Full Suite." First of all, it is NOT a suite,certainly not under any definition of the term. It is a single rectangular room of approximately 130 sq.ft., and that is a generous estimate. On the left side of the room is... More

Was this review helpful? Yes 3
Helen07Chautauqua, Owner at The Spencer Hotel and Spa, responded to this review

June 2009 stayed during the Chautauqua Season and the review written on Sept. 2009 • Let us take this opportunity to respond to your stay at the Spencer Hotel. You made a comment about the artwork in room 203 Out of Africa. The artist that painted the African theme is world renowned artist who has died shortly after finishing this... More

New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 7, 2009

I've stayed in many hotels and this Hotel is way over price!!!!! The room I stay in was very stuffy! Also the pictures you see on their web site are very deceiving .Went to open windows and they are permanently sealed. Try to turn up the AC and it was lock. No hot water at 3:00 PM. Parking is Very... More

Was this review helpful? Yes 2
TheSpencer, Manager at The Spencer Hotel and Spa, responded to this review

Our hotel prices are comparable to other lodging facilities on the Chautauqua Institution grounds. We would have been happy to adjust the room temperature for you had we been asked and would have even left the thermostat unlocked so you could have made further adjustments to meet your liking. We do have limited parking but those rules are set by... More

PA
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 27, 2009

Made a reservation at The Spencer Hotel by telephone, 3+ weeks before planned stay, and several days later (3 business days) we had to cancel. Guess what, our credit card had been charged for the full amount ($850) and it’s NOT coming back! Supposedly this is "like other resorts" although I can't find one that has such a “cancellation” policy.... More

Was this review helpful? Yes 3
TheSpencer, Manager at The Spencer Hotel and Spa, responded to this review

Our cancellation policies are defined on our website and available for any and all to view whether or not they have made a reservation. More

Melbourne, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed June 4, 2009

A coworker and I stayed here recently. The hotel itself is very quaint and I can tell you right now that this review would be VERY different if I were staying here on a weekend or during the summer (and not for business.) That being said, in case anyone else is looking for business travel, I thought I'd post a... More

Was this review helpful? Yes
Helen07Chautauqua, owner at The Spencer Hotel and Spa, responded to this review

July 2009 stayed during the Chautauqua Season and the review written on June 4, 2009 Let us take this opportunity to respond to your stay at the Spencer Hotel. The Spencer and the whole Chautauqua environment tends to be quiet from lack of cars, trucks, and anything else that creates a noisy environment. While we are not with you at... More

DC
Reviewer
4 reviews 4 reviews
4 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 21, 2009

My husband and I decided to jump in the car one sunny Saturday morning and drive to Lake Chautauqua. We had never been there, but heard wonderful things about its great beauty and emphasis on the arts and religion. We were pleasantly surprised at the stunning, regal, Victorian homes that line the lake, but disappointed that nothing really opens (i.e.,... More

Was this review helpful? Yes 1
TheSpencer, Manager at The Spencer Hotel and Spa, responded to this review

Thank you so much for your kind and thoughtful review! We are so happy to read that you enjoyed your stay and would love for you to come back and visit again soon! More

Ohio
Contributor
16 reviews 16 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 17, 2009

I booked a romantic get away. We agreed on a specific spaciousness room based on sleeping arrangement, first floor easy access ( I am handicapped), jacuzzi tub, and internet access (My wife needed to finish some work tasks). I called back the following day to add a third day and make spa and dinner arrangements. No one there was able... More

Was this review helpful? Yes 2
TheSpencer, Manager at The Spencer Hotel and Spa, responded to this review

Our deepest apologies for your negative experience here at The Spencer. There is no reason a guest should feel that way. More

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Additional Information about The Spencer Hotel and Spa

Address: 25 Palestine Avenue, Chautauqua, NY 14722
Phone Number:
Location: United States > New York > Chautauqua County > Chautauqua
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — The Spencer Hotel and Spa 2.5*
Number of rooms: 24
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Also Known As:
Spencer Hotel Chautauqua

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