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All 6 Chautauqua hotels

The Spencer Hotel and Spa

2.5 of 5 Hotel   |   25 Palestine Avenue, Chautauqua, NY 14722
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Ranked #1 of 6 Hotels in Chautauqua
A recent review
4 of 5 stars reviewed 3 weeks ago
Diane V webster, United States
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126 reviews from our community

Traveler rating
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21
64
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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webster, United States
Top Contributor
61 reviews 61 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked a week for July 2015 and treated ourselves to a drive and orientation your and introduction at the Spencer hotel. Helen greeted us as if we were old friends. Hannah the puppy lead us on our tour We are very pleased with out discovery and look forward yo next July Trust your instincts. Helen is very helpful. Price... More

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We are so glad the guests stopped for an in-person tour of the Spencer. There is much to be said about actually experiencing the hotel's charm, exquisite decorating and commitment to making our guests feel "at home". A very satisfactory alternative is to visit our website and view all of our guest rooms on line. Of course should a guest... More

Erie, Pennsylvania
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My husband and I had a wonderful weekend in Chautauqua! The Spencer Hotel was beautiful and the owners and staff a delight! We really enjoyed the atmosphere. We will definitely be back again to stay at the Spencer. The rooms are gorgeously decorated. The only complaint I have was that we couldn't open any of the windows in our room... More

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We are most pleased the guests choose the Spencer for their anniversary celebration. During the Fall, Winter & Spring we welcome many couples who want a weekend or long holiday stay to celebrate birthdays, anniversaries or other special events in their lives. Part of our goal of exceeding our guests expectations of generous hospitality is to make their stay memorable... More

Amherst, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2014

We had never really spent time in the Chautauqua area before, and were coming down from Buffalo for a long weekend to celebrate our 10th Anniversary. We chose the Spencer based on reviews, what we read on their website, and my husband's phone conversations with the manager. We have never stayed in a B&B, and didn't know what to expect... More

Was this review helpful? Yes
TheSpencer, General Manager at The Spencer Hotel and Spa, responded to this review

We appreciate the guest's very positive comments about their stay at the Spencer. We also are very appreciative of the constructive suggestions especially about the ambient lighting in hallways in the late evening. Several rooms have transoms over their doors and light can sometimes come through even thought there are opaque shades on them We usually extinguish the overhead lights... More

Munroe Falls, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

The Chautauqua Institute is a unique and quaint place to stay. It is like going back in time with the beautiful older homes and buildings. The parks are gorgeous and well maintained. The surrounding areas have plenty of activities for everyone. The Spencer Hotel makes your stay special and as pleasant as possible. Helen and Chris are wonderful people who... More

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

The guest's review is most appreciated. While their stay was after the closing of the formal "Chautauqua Season" they were able to enjoy the relaxing atmosphere of Chautauqua Institution and even partake of our spa service. Our goal is to make each guest's stay memorable and enjoyable and we look forward to welcoming the guests back for a return stay... More

Ancaster, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

This was our third year staying at The Spencer. We have chosen the E.F.Benson room because of its location on the first floor and porch access. Lovely to sit out and have breakfast or lunch or our evening glass of wine and hear the practice sessions at the ampitheater. Breakfast and dinners are included and this is a huge bonus... More

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We are especially pleased to read this guest's review and appreciate the favourable comments concerning our food service, staff and overall "comfort" expressed by the guest. We strive to make our guests experience one that is memorable and our mission is to provide visitors and guests to the Spencer and Chautauqua Institution with superior service and accomodations. We look forward... More

PA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 10, 2014

The location of the spencer is perfect for a week stay during the Chautauqua season. We had private access to the porch and could hear the orchestra practicing. The room was adequate; the bathroom small. The staff was very friendly and accommodating. However, the dining schedule was unacceptable. You needed to pick a time for breakfast & dinner, which is... More

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We regret our food service schedule was disappointing to the guest. With a full house for several weeks this season we moved to two seatings for breakfast and dinner. Unfortunately, the time to serve all of our guests at each seating took longer than anticipated. We have served meals buffet style but at the request of several guests we changed... More

Pittsburgh, Pennsylvania
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 3, 2014

We stayed here for a week during the Chautauqua season. This hotel is in a perfect location. We could hear the Amphitheater performances and practices from our porch - an added benefit! The rooms and bathrooms are small, and a bit dated, but adequate. The bed was very comfortable. The porches are nice. Breakfasts were included everyday and dinner from... More

Was this review helpful? Yes 2
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We are most appreciative of the guest's comment regarding their stay with us. Their comments regarding our staff and dinners have been forwarded to our colleagues. We will also take the comment regarding breakfast to heart and try to bring them up to the level of our dinners! We look forward to the guest's return visit next season. More

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed July 29, 2014

I just got back from a 2-day stay at Chautauqua and stayed at The Spencer. It was wonderful!! The accommodations were lovely and the breakfasts delicious. My best friend and I stayed in the E. F. Benson room. We had fun roaming the whole hotel to enjoy the antiques (beautiful fireplace, cherub wall sconces, books, gorgeous artwork). Everyone from the... More

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

The guest has captured the essence of our boutique hotel which features rooms named for prominent authors and decorated to reflect the writings, style or era in which the author wrote. Our unique4 location in the heart of Chautauqua Institution enables guests to partake of the 9-week season of programming and the Victorian style community of private residences along with... More

1 review
3 of 5 stars Reviewed July 27, 2014 via mobile

The husband of the owner walked in on my daughter-in-law's massage saying he needed his briefcase! NOT ACCEPTABLE!The room was so warm that my son had to buy a fan. Actual room size was MUCH smaller than their posted photo.

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We regret the interruption of the guest massage treatment. The owner's husband was not aware the room was occupied as the key had been left in the door; normally when the room is not in use the key is left in the door for housekeeping access. As the room had been checked the evening before the guest's appointment the owner's... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 24, 2014

It was our first time in Chautauqua, and we booked the hotel about 2 wks prior to arrival. We were very disappointed in all the Spencer had to offer, with the exception of the front desk 's friendliness. First of all, the accommodations are very old and dated, and stained. Then we learned when we arrived that there were hidden... More

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We deeply regret the guest's displeasure with our handling of their stay with us. As the former General Manager who was "called back"about 2 weeks after the guest's stay when the General Manager who replaced me abruptly left the Spencer, I am most disheartened that the guest's experience was not up to the standard of one of our core values... More

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Additional Information about The Spencer Hotel and Spa

Address: 25 Palestine Avenue, Chautauqua, NY 14722
Phone Number:
Location: United States > New York > Chautauqua County > Chautauqua
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Spencer Hotel and Spa 2.5*
Number of rooms: 24
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Also Known As:
Spencer Hotel Chautauqua

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