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All 6 Chautauqua hotels

The Spencer Hotel and Spa

2.5 of 5 Hotel   |   25 Palestine Avenue, Chautauqua, NY 14722
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63%
Ranked #1 of 6 hotels in Chautauqua
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  • Reviews (122)
  • Photos (60)
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122 people have reviewed this hotel

Traveler rating
    54
    23
    13
    14
    18
See reviews for
21
60
8
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Ancaster, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was our third year staying at The Spencer. We have chosen the E.F.Benson room because of its location on the first floor and porch access. Lovely to sit out and have breakfast or lunch or our evening glass of wine and hear the practice sessions at the ampitheater. Breakfast and dinners are included and this is a huge bonus... More

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We are especially pleased to read this guest's review and appreciate the favourable comments concerning our food service, staff and overall "comfort" expressed by the guest. We strive to make our guests experience one that is memorable and our mission is to provide visitors and guests to the Spencer and Chautauqua Institution with superior service and accomodations. We look forward... More

PA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location of the spencer is perfect for a week stay during the Chautauqua season. We had private access to the porch and could hear the orchestra practicing. The room was adequate; the bathroom small. The staff was very friendly and accommodating. However, the dining schedule was unacceptable. You needed to pick a time for breakfast & dinner, which is... More

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We regret our food service schedule was disappointing to the guest. With a full house for several weeks this season we moved to two seatings for breakfast and dinner. Unfortunately, the time to serve all of our guests at each seating took longer than anticipated. We have served meals buffet style but at the request of several guests we changed... More

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a week during the Chautauqua season. This hotel is in a perfect location. We could hear the Amphitheater performances and practices from our porch - an added benefit! The rooms and bathrooms are small, and a bit dated, but adequate. The bed was very comfortable. The porches are nice. Breakfasts were included everyday and dinner from... More

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We are most appreciative of the guest's comment regarding their stay with us. Their comments regarding our staff and dinners have been forwarded to our colleagues. We will also take the comment regarding breakfast to heart and try to bring them up to the level of our dinners! We look forward to the guest's return visit next season. More

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

I just got back from a 2-day stay at Chautauqua and stayed at The Spencer. It was wonderful!! The accommodations were lovely and the breakfasts delicious. My best friend and I stayed in the E. F. Benson room. We had fun roaming the whole hotel to enjoy the antiques (beautiful fireplace, cherub wall sconces, books, gorgeous artwork). Everyone from the... More

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

The guest has captured the essence of our boutique hotel which features rooms named for prominent authors and decorated to reflect the writings, style or era in which the author wrote. Our unique4 location in the heart of Chautauqua Institution enables guests to partake of the 9-week season of programming and the Victorian style community of private residences along with... More

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

The husband of the owner walked in on my daughter-in-law's massage saying he needed his briefcase! NOT ACCEPTABLE!The room was so warm that my son had to buy a fan. Actual room size was MUCH smaller than their posted photo.

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We regret the interruption of the guest massage treatment. The owner's husband was not aware the room was occupied as the key had been left in the door; normally when the room is not in use the key is left in the door for housekeeping access. As the room had been checked the evening before the guest's appointment the owner's... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

It was our first time in Chautauqua, and we booked the hotel about 2 wks prior to arrival. We were very disappointed in all the Spencer had to offer, with the exception of the front desk 's friendliness. First of all, the accommodations are very old and dated, and stained. Then we learned when we arrived that there were hidden... More

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We deeply regret the guest's displeasure with our handling of their stay with us. As the former General Manager who was "called back"about 2 weeks after the guest's stay when the General Manager who replaced me abruptly left the Spencer, I am most disheartened that the guest's experience was not up to the standard of one of our core values... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2014

The Spencer offers old style hospitality, from the front desk welcome, to the evening honor bar. The rooms have individual charm and character. Breakfasts are individually prepared from the ever- changing daily menu. The location is a very short walk from the amphitheatre (one can hear the concerts from your room's balcony), and a pleasant stroll to the lake front.... More

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We appreciate the couple's favourable comments about the Spencer and the atmosphere offered by our host community of Chautauqua Institution. More

South Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 8, 2014

The Spencer accommodations are disappointing in that the picture of the Room which we booked certainly looks larger and different from it actually is. Upon check in no one was at desk, so we "yoo hooed" , and the very affable Laura met us. She took us to our room. The room was/is quite stuffy. Though the hotel advertises air... More

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We apologize for not meeting the guest's expectations of our facility. We have pictured and describe our rooms to prospective guest via room photos and videos on our website. As we are centrally air conditioned, our windows do not open. Unfortunately during the first two weeks of the season we experienced problems with our air conditioning on some floors. The... More

Massillon, Ohio
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 3, 2014

The Spencer Hotel looked beautiful in the pictures on the website. The owner was very nice on the phone, however she didn't tell us about all the fees you have to pay to be on the grounds of the "Chautauqua Institute"! We get to the hotel, which was quaint, but dated. We unloaded our things from the car and got... More

Was this review helpful? Yes 2
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

We do our best to inform prospective guests about a stay during the 9 week Chautauqua Season. Many guests book week long stays with us during that time and most report that their stay wih us has been very enjoyable. When we receive a guest telephone inquiry regarding a stay once the Season has commenced and should we have availability,... More

Orlando
2 reviews
5 of 5 stars Reviewed June 16, 2014

Stayed here one night passing thru the area. While tricky to find, the location is wonderful. Excellent hotel, unique rooms, awesome friendly staff, great ambiance. We plan on coming back for an extended stay!

Was this review helpful? Yes
SpencerHotel, Front Office Manager at The Spencer Hotel and Spa, responded to this review

We appreciate the guest review and are delighted to have impromptu guest stays; they afford us the opportunity to introduce them to the Chautauqua region and Chautauqua Insitution. As noted in the Smithsonian Magazine's recent ranking of Chautauqua as the #1 of the "Top 20 Best Small Cities to Visit" coverage last month, this understated community is a gem among... More

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Additional Information about The Spencer Hotel and Spa

Address: 25 Palestine Avenue, Chautauqua, NY 14722
Phone Number:
Location: United States > New York > Chautauqua County > Chautauqua
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Spencer Hotel and Spa 2.5*
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Also Known As:
Spencer Hotel Chautauqua

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Amenities

Bar / Lounge Free Breakfast Kitchenette Suites
Hotel Class
Official Description (provided by the hotel)
The Spencer Hotel & Spa is best described as 'more captivating than opening your favorite story-book'. Amidst our enchanting literary themed rooms and the private sanctuary of our spa, find yourself transported to a bygone place and time. Time spent in our steam sauna, a soak in our whirlpool tubs, and a week of pampering services leaves every one feeling as though they have gathered new strength. Every room lovingly created as a literary fantasy. Breakfast included daily and dinner included M-F only. ... more   less 
Number of rooms
24

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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