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The Spencer Hotel and Spa

2.5 of 5
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25 Palestine Avenue, Chautauqua, NY 14722
The Spencer Hotel and Spa
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Ranked #1 of 6 Hotels in Chautauqua
A recent review
4 of 5 stars reviewed 1 week ago
Jennifer D Pittsburgh, Pennsylvania
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143 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pittsburgh, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Welcoming staff, clean room, very comfortable bed. Great location in the heart of the institution but quiet enough to sleep undisturbed. Loved the literary theme and wonderful murals. Would happily return!

Was this review helpful? Yes 1
3 of 5 stars Reviewed 2 weeks ago

A bit outdated and in need of repairs. Rooms are small. Can't open windows. Plumbing has issues (toilets running and sinks leaking). Beds were good though. Food was fair. Not crazy about the manager's dog in the dining room and yapping in the halls. Can't beat the location (1/4 block from the Amp).

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Lake George, New York
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was very clean with a terrific bed, though a bit small. Loved the porch with rockers. The bathroom was a bit small. Staff was wonderful as was Helen, the owner, and Bob, the manager. The breakfast was, in a word, unimpressive. Otherwise, a good experience.

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webster, United States
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The dinner and breakfast package is what made the spencer stand out from other offerings in the institution. Our room was small but the space in the hotel made up for it. Early coffee would be perfect! But not available. Staff personable and helpful, except for coffee, can you tell I enjoy coffee early!!! My bad. If we stay again,... More 

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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed June 22, 2015

We stayed there this past weekend in the Isak Dinesen room and had a great time! The room was clean and cozy, with a jacuzzi tub. The staff was very friendly and Bob, the GM, helped us to find stuff to do and had plenty of great suggestions. He even printed us off directions to different attractions, as well as... More 

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SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hi Alice: We're glad you had a great time at the Spencer Hotel, and that you found your room clean and cozy. We strive to provide a clean rooms, and provide our guests a relaxing, enjoyable stay. We feel our guest's experience starts the moment they leave home until they arrive on their way back. We try to call each... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed June 21, 2015 via mobile

The Spencer Hotel and Spa on the Chautauqua Institution was a great place to stay for my wife and I on our 10 year anniversary trip. The hotel was very well kept and clean. The staff was very friendly and willing to do whatever it took to help make our 4 night stay there as memorable as possible. If you... More 

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SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Thank you for mentioning that you felt The Spencer Hotel was (is) a great place to stay on your anniversary. We appreciate you noticed our attention to detail -- that your room was clean and well kept. We strive to be friendly and attend to our guests needs, in order to provide an enjoyable, relaxing stay. Thanks again for highly... More 

Rochester, New York
1 review
5 of 5 stars Reviewed June 15, 2015

My husband and I truly enjoyed our stay here. The staff was courteous and incredibly accommodating, the breakfasts were delicious and the massages were incredibly relaxing. We would definitely come back!

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SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hi Courtney: We're glad that you truly enjoyed your stay at The Spencer Hotel and Spa. We appreciate that you felt we achieved our goal -- of being accommodating, courteous, and focused on our guests' needs. We're glad you enjoyed the breakfast portion of our bed and breakfast, as well as the massages in our spa. We look forward to... More 

Hamburg, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 4, 2015

The staff was friendly and accommodating. The rooms were nicely appointed and were very clean. The dining room was very cozy, and the breakfast was delicious. The staff was very courteous. We will be back for a longer visit.

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hello Rich: We're glad you found our staff friendly, courteous, and accommodating, and the rooms well appointed and clean, the dining room cozy and breakfast delicious. We're glad you plan to come back for a longer visit -- keep your eye out for our returning guest specials in your email in basket! Sincerely, Bob General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 1, 2015

I am currently staying in the hotel for a Clinique conference and have to say the staff are amazing. They're super friendly, attentive, courteous and kind. I was first greeted by Paul who was really friendly and took both myself and my colleague to the table where the other girls were already sat and he helped us all get better... More 

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hi Jen: We're glad that you found the staff at the Spencer Hotel to be amazing -- we try to hire the best and train them to be very attentive, friendly and accommodating to our guests. Many of our guests, like you, enjoy meeting and having interesting conversations with our other guests, whether over dinner or breakfast, or when sitting... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 20, 2015

The staff alone are so so so nice. We went for a spa day with the pool and sat in the gym afterwards and the manager of the gym offered us two complimentary gym sessions. The spa was amazing. I'm sitting here writing this in the gym because I don't want to leave!!!! A+++ for this hotel.

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hello Nadine: Thank you for your kind comments about our staff. We strive to provide a relaxing, enjoyable stay at The Spencer Hotel, and the is through focusing on the needs of our guests. We do have a spa, but don't have a gym on site; perhaps you used gym at the Chautauqua Institution while staying here, which is complementary... More 

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