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The Spencer Hotel and Spa

2.5 of 5
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25 Palestine Avenue, Chautauqua, NY 14722
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1 room 1 adult
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The Spencer Hotel and Spa
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161 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed November 23, 2015

My wife is currently doing her doctorate in Alabama while I am teaching in Erie. So, when she was able to visit me for our anniversary this fall, I wanted to find a great hotel for a weekend getaway. The Spencer Hotel is a lovely bed-and-breakfast style hotel with a smaller number of rooms, a charming decor (renovated many years... More 

Helpful?
Thank Joe K
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hi Joe: Thank you very much for the kind words! I strive to provide guests an exceptional experience. Meeting wonderful guests like you and your wife, helping you find a restaurant that suits you, and cooking a home made breakfast to help you get a good start to your day is the most fun part of my day. I'm glad... More 

Pittsburgh, PA
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 9, 2015

My husband and I needed a get away from life and made an overnight reservation at the Spencer Hotel. We could have not been more pleased! The GM Bob - was so accommodating and polite. The facility is very beautiful, charming and clean. The breakfast the next day was delicious - the only negative comments I have are the room... More 

Helpful?
1 Thank napollomoose
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Thank you for your kind words, and that you noted the cleanliness of the hotel -- we try to pay strong attention to the details. Regarding the coffee service time, I'm sorry if there was a misunderstanding. We do leave a thermos of coffee out, and make a fresh pot of coffee about 30 minutes before our standard breakfast time,... More 

Troy, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 5, 2015

I stayed at the Spencer Hotel with a coworker while visiting Chautauqua for a work event. We wanted to stay someplace unique and charming. We certainly got what we were looking for. It was the Hotel's low season and we were the only guests. When we arrived, the friendly owner, Bob, immediately upgraded us to their nicest suites and took... More 

Helpful?
Thank BertLover
TheSpencer, General Manager at The Spencer Hotel and Spa, responded to this review

I'm glad you enjoyed my dinner recommendations, as well as the homemade breakfast I prepared. Although I'm not the owner, I appreciate that you felt, as general manager, that apparently I projected pride of ownership. I do my best to try to provide our guests an exceptional experience, as well as a relaxing, enjoyable getaway. We look forward to your... More 

Cleveland Heights
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 26, 2015

My wife and I drove here from Cleveland, OH (about 2.5 hours) for an anniversary weekend stay. We had booked the C.S. Lewis room at the hotel several months prior. Bear in mind, these are all themed rooms and not just cookie cutter generic hotel rooms. We specifically chose the room we wanted (my wife's favorite author) and were excited... More 

Helpful?
5 Thank kory_sharp
TheSpencer, General Manager at The Spencer Hotel and Spa, responded to this review

Kory: It is always our goal to provide exceptional customer service, and to provide our guests a relaxing, enjoyable getaway. We're sorry that you didn't express your disappointment at check-in and give us an opportunity to do our best to try to provide an alternative room, free upgrade, or a credit for a future stay in an upgraded room, which... More 

Pittsburgh, Pennsylvania
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 14, 2015

We filled the hotel for a wine tasting weekend. While very old, the rooms have been updated and are comfortable. It is right on the grounds of the Chautauqua Institute which is just like stepping back in time. The Lewis Carroll room had a small kitchenette and there was room for a rollaway bed. The manager, Bob, went far out... More 

Helpful?
Thank Tiki63
TheSpencer, General Manager at The Spencer Hotel and Spa, responded to this review

We're glad you found our rooms updated and comfortable. We continue to upgrade and update our rooms and facilities each year. I'm glad you had an enjoyable stay. I'm flattered that you felt that I went far out of my way to provide you a fantastic weekend, but it is my goal to try to give each and every guest... More 

Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 14, 2015

The Spencer is a quaint Victoria-era hotel on the beautiful grounds of the Chautauqua Institution. The surroundings are fabulous and very near the lake! Staying there is like being in someone's home and you are always welcome! Bob, the GM went above and beyond for our group, and helped me plan events. We are a wine group, and he arranged... More 

Helpful?
1 Thank JDin2015
TheSpencer, General Manager at The Spencer Hotel and Spa, responded to this review

I'm really glad I made your feel that you were in my home and always welcome -- you are! Event planning is fun, and since your group had a focus on wine, and we have the largest grape-growing region east of the Rockies a short drive from our hotel, it was easy to pull together some local experts and top... More 

North Canton, Ohio
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 12, 2015

I was part of a very large group that sold out the entire hotel - so the place was booked to maximum capacity. First of all Bob and his wife (Mrs. Bob) are a gem! He worked really hard with our group to make sure that we were accommodated in every way. We were traveling as a wine group and... More 

Helpful?
1 Thank JCskiier
TheSpencer, General Manager at The Spencer Hotel and Spa, responded to this review

Thank you for your kind words! It was my pleasure hosting your wine group. Arranging the wine tasting at the hotel, the Sommelier to speak to your group and answer questions, free tastings at another local winery -- those things all add up to helping provide an exceptional stay and experience while you are our guest. It was my pleasure.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 11, 2015

Our wine club booked the entire hotel for our getaway. It was perfect for our group. The general manager, Bob, worked with our club planner. They put together an amazing agenda which was a wine lovers dream. Bob and his staff provided excellent service to our large group and I highly recommend this quaint boutique hotel.

Helpful?
1 Thank HanselandGretel2011
TheSpencer, General Manager at The Spencer Hotel and Spa, responded to this review

I'm glad you enjoyed the agenda I put together for your wine group. Thank you for the kind words -- providing excellent customer service to all guests is my goal -- I'm glad you felt I achieved that goal with your group. And thank you for your recommendation to others! Sincerely, Bob More 

Mendota Heights, Minnesota
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 3, 2015

Being off season, easy to park and drive to. But once you are, you can stroll through this charming town. Easy walk to the lake and the bell tower. Room was small but very nice. Stayed in the Shakespeare Room. Very quiet and breakfast was good at a communal table in the morning. Coffee available earlier.

Helpful?
Thank Travelplanner55120
TheSpencer, General Manager at The Spencer Hotel and Spa, responded to this review

Thank you also for pointing out how nice it is to visit the Chautauqua Institution during the off-season. During the off season you can really relax, and it feels like you have the entire 700+ acres within the Chautauqua Institution to yourselves! Although all of the cultural events, speakers, music, etc., are engaging during the summer season, Chautauqua is peaceful,... More 

Orchard Park, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 20, 2015 via mobile

Write off the bat, when I called to inquire about the hotel the employee on the phone was extremely friendly and helpful. After calling several other hotels in the chataqua area, I without a doubt reserved at the Spencer Hotel. Compared to other hotels in the area, the Spencer was in the middle price range and the pictures on the... More 

Helpful?
Thank Erin K
TheSpencer, General Manager at The Spencer Hotel and Spa, responded to this review

Hi Erin: It was my pleasure assisting you on the phone before your visit, as well as helping you settle in, make dinner suggestions/reservations, and cooking a homemade breakfast for you. From the first phone contact until you depart, I hope to provide our guests an exceptional experience. We appreciate that you felt the Spencer was one of the best... More 

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