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The Spencer Hotel and Spa

2.5 of 5
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25 Palestine Avenue, Chautauqua, NY 14722
The Spencer Hotel and Spa
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Ranked #1 of 6 Hotels in Chautauqua
A recent review
5 of 5 stars reviewed 2 weeks ago
Alice M Pittsburgh, Pennsylvania
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139 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed there this past weekend in the Isak Dinesen room and had a great time! The room was clean and cozy, with a jacuzzi tub. The staff was very friendly and Bob, the GM, helped us to find stuff to do and had plenty of great suggestions. He even printed us off directions to different attractions, as well as... More 

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hi Alice: We're glad you had a great time at the Spencer Hotel, and that you found your room clean and cozy. We strive to provide a clean rooms, and provide our guests a relaxing, enjoyable stay. We feel our guest's experience starts the moment they leave home until they arrive on their way back. We try to call each... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The Spencer Hotel and Spa on the Chautauqua Institution was a great place to stay for my wife and I on our 10 year anniversary trip. The hotel was very well kept and clean. The staff was very friendly and willing to do whatever it took to help make our 4 night stay there as memorable as possible. If you... More 

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SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Thank you for mentioning that you felt The Spencer Hotel was (is) a great place to stay on your anniversary. We appreciate you noticed our attention to detail -- that your room was clean and well kept. We strive to be friendly and attend to our guests needs, in order to provide an enjoyable, relaxing stay. Thanks again for highly... More 

Rochester, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I truly enjoyed our stay here. The staff was courteous and incredibly accommodating, the breakfasts were delicious and the massages were incredibly relaxing. We would definitely come back!

Was this review helpful? Yes
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hi Courtney: We're glad that you truly enjoyed your stay at The Spencer Hotel and Spa. We appreciate that you felt we achieved our goal -- of being accommodating, courteous, and focused on our guests' needs. We're glad you enjoyed the breakfast portion of our bed and breakfast, as well as the massages in our spa. We look forward to... More 

Hamburg, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff was friendly and accommodating. The rooms were nicely appointed and were very clean. The dining room was very cozy, and the breakfast was delicious. The staff was very courteous. We will be back for a longer visit.

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hello Rich: We're glad you found our staff friendly, courteous, and accommodating, and the rooms well appointed and clean, the dining room cozy and breakfast delicious. We're glad you plan to come back for a longer visit -- keep your eye out for our returning guest specials in your email in basket! Sincerely, Bob General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 1, 2015

I am currently staying in the hotel for a Clinique conference and have to say the staff are amazing. They're super friendly, attentive, courteous and kind. I was first greeted by Paul who was really friendly and took both myself and my colleague to the table where the other girls were already sat and he helped us all get better... More 

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hi Jen: We're glad that you found the staff at the Spencer Hotel to be amazing -- we try to hire the best and train them to be very attentive, friendly and accommodating to our guests. Many of our guests, like you, enjoy meeting and having interesting conversations with our other guests, whether over dinner or breakfast, or when sitting... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 20, 2015

The staff alone are so so so nice. We went for a spa day with the pool and sat in the gym afterwards and the manager of the gym offered us two complimentary gym sessions. The spa was amazing. I'm sitting here writing this in the gym because I don't want to leave!!!! A+++ for this hotel.

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hello Nadine: Thank you for your kind comments about our staff. We strive to provide a relaxing, enjoyable stay at The Spencer Hotel, and the is through focusing on the needs of our guests. We do have a spa, but don't have a gym on site; perhaps you used gym at the Chautauqua Institution while staying here, which is complementary... More 

Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 20, 2015

Our stay at the Spencer Hotel was so restful and fun. We have never slept better in our lives. The beds were amazing and the rooms so clean and decorated so lovely. It's fun to choose your favorite arthur and read about the person in your room that has been decorated so tastefully to depict aspects of their novel. Breakfast... More 

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hello Deborah and Lee: We're glad you had a restful, enjoyable stay at The Spencer Hotel, and that you've never slept better in your lives! Our owner is the interior designer; each room is decorated according to scenes of a particular author that the room is named after, as you noted. We're glad you felt the rooms were so clean... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

This is one of the most nicest places we've ever stayed the staff Helen and Melissa and dick are very nice and make your stay wonderful look forward to coming back again we've been here at least 8 or 9 times in the last 2 years we will continue to come back more. Thank you spencer hotel staff

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hello George and Cathy: We are flattered that you feel that The Spencer Hotel is one of the nicest places you have ever stayed. We strive to provide a relaxing, enjoyable stay, as well as clean rooms, and teach our staff to anticipate and attend to our guests' needs. We truly appreciate our returning guests, and provided a great discount... More 

Niagara Falls, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

My wife and I attended the Spencer Hotel and Spa for a marriage retreat this past weekend and we were pleased with our stay here. Helen was a nice and hospitable owner and the meals were delicious. We enjoyed the company of friends and enjoyed meeting new couples in the lobby/den area. Not to mention it is just a few... More 

Was this review helpful? Yes 1
SpencerHotel, General Manager at The Spencer Hotel and Spa, responded to this review

Hello Jake: We're glad that you and your wife were pleased with your stay, our hospitality and thought our meals were delicious. We're glad you enjoyed on of the perks of staying at a bed and breakfast: meeting other interesting guests. You noted our central location at the Chautauqua Institution, which makes it easy for people to get to the... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 17, 2015

this was such a scam. My husband and I came up for the wine and chocolate weekend and decided to stay here based upon the photos online. First off when we got there we were greeted by a dog first and not a human. Finally Helen came out and said hello. We were told our room was not ready and... More 

Was this review helpful? Yes 5
SpencerHotel, Director of Sales at The Spencer Hotel and Spa, responded to this review

This review is very surprising to us as the owner of the hotel took the guests to their room herself and even took time to show them how to operate the window shades in the room. This guest was also given the most popular room in the hotel at $50.00 less than the asking price when she informed us she... More 

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