I've stayed in many hotels and this Hotel is way over price!!!!! The room I stay in was very stuffy! Also the pictures you see on their web site are very deceiving .Went to open windows and they are permanently sealed. Try to turn up the AC and it was lock. No hot water at 3:00 PM. Parking is Very... more

Made a reservation at The Spencer Hotel by telephone, 3+ weeks before planned stay, and several days later (3 business days) we had to cancel. Guess what, our credit card had been charged for the full amount ($850) and it’s NOT coming back! Supposedly this is "like other resorts" although I can't find one that has such a “cancellation” policy.... more

A coworker and I stayed here recently. The hotel itself is very quaint and I can tell you right now that this review would be VERY different if I were staying here on a weekend or during the summer (and not for business.) That being said, in case anyone else is looking for business travel, I thought I'd post a... more

My husband and I decided to jump in the car one sunny Saturday morning and drive to Lake Chautauqua. We had never been there, but heard wonderful things about its great beauty and emphasis on the arts and religion. We were pleasantly surprised at the stunning, regal, Victorian homes that line the lake, but disappointed that nothing really opens (i.e.,... more

I booked a romantic get away. We agreed on a specific spaciousness room based on sleeping arrangement, first floor easy access ( I am handicapped), jacuzzi tub, and internet access (My wife needed to finish some work tasks). I called back the following day to add a third day and make spa and dinner arrangements. No one there was able... more

The Spencer hotel - a few things you should read before you stay-----we had booked a nice room-but were contacted by the staff to say that the room was already booked-we then picked another room---what they failed to mention--is that the room was DIRECTLY above the kitchen - no sleeping in for a romantic weekend! The staff DID bring the... more

We booked a 2 night stay as a Corporate event for 12 people From the first discussions with the hotel staff to the last at check out the service was the best I have experienced in a long time. They put together a full wine tour package, including transportation food and of course wine tasting. Every detail was handled. Even... more

The Spencer Hotel is a wonder! The entire hotel was super-clean! Everyone was so friendly! They give 110% to their customers both on the phone and when you arrive. An additional surprise was breakfast! Every day was a real treat! It truly is a great place to enjoy the outdoors, tour the beautiful countryside, visit the Lucy - Desi museum,... more

We had a weekend stay and the hotel is charming, but the rooms are extremely smail and not very clean. There was a lack of detail in so many things, especially when you try to call the front desk after 9 p.m. (the front desk phone is shut down). You are then connected to a reservation specialist...not located in the... more