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Comfort Inn And Suites - East Greenbush

Certificate of Excellence
2.5 of 5
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99 Miller Road, Castleton On Hudson, NY 12033
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Comfort Inn And Suites - East Greenbush
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Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
SdenRI Smithfield, Rhode Island
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108 reviews from our community

Traveler rating
    49
    37
    12
    3
    7
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48
36
3
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Spanish first
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  • All months
    (108)
  • Mar-May only
    (27)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (13)
All months
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

The only reason we stay had we were there for a wedding. As guests we werw told they had a shuttle to get us to the wedding and back while they had two trips to the wedding which was 5 miles away and they never provided a return after 11pm. The staff was not friendly nor polite. If you can... More 

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Smithfield, Rhode Island
Contributor
19 reviews 19 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is great. Front desk was polite, and speedy with check in. Our room wasn't quite ready, but she juggled some things and put us in one right away. Appreciated that. Hotel was spotless, everywhere, including the stairwells, if you chose not to take the elevators. The fire place in the lobby is a great touch and many folks... More 

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New York City, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We were there this past weekend and really looked forward to our stay. Sadly it wasn't what we hoped for. Staff always seemed distracted and sorry to say very unkempt. While they were friendly they really were not very professional. Problem with the key machine kept our party from getting registered. The guy behind the counter who was dealing with... More 

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James G, General Manager at Comfort Inn And Suites - East Greenbush, responded to this review

Good Morning MFR2014, Thank you for taking the time out of your busy schedule to complete our survey. No excuses, unfortunately the hotel had a situation during your stay with the key making machine that in turn affected other situations. The entire staff at the Comfort Inn Suites Castleton works tirelessly to ensure each and every guest has an enjoyable... More 

1 review
3 of 5 stars Reviewed 1 week ago

I typically do not write reviews for hotels but the horrible smell of BO I encountered upon opening the room door was overpowering. I stayed here Saturday night because of an early morning graduation ceremony I needed to attend. I turned on the air, hoping it was the odor of the previous occupant but the stench lingered throughout the night.... More 

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James G, General Manager at Comfort Inn And Suites - East Greenbush, responded to this review

Good Morning Priya P, Thank you very much for bringing this to our attention, service recovery is only beneficial if the guests let us know we missed the ball. Therefor, I thank you very much for that. I am also very proud that the staff was polite and courteous. Thank you for recognizing their efforts. I know you don't review... More 

Maine
Senior Contributor
30 reviews 30 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 12, 2015

One of our favorites. Clean and comfortable. Breakfast included which is fresh and delicious. Always has a crowd but still quiet. Close to the highway and not far from restaurants and downtown Albany.

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1 review
2 of 5 stars Reviewed March 29, 2015

I had high hopes for this hotel given the photos I saw online. The front desk staff was very nice but was more concerned with talking to each other than helping guests. I read a lot of reviews that said the breakfast was very good but I was not impressed. I ate it once and went out for breakfast the... More 

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James G, General Manager at Comfort Inn And Suites - East Greenbush, responded to this review

Good Afternoon abeaver221, Thank you very much for taking the time out of your busy schedule to tell us about your stay. I sincerely apologize that we did not meet your expectations while you stayed with us. I understand how frustrating it could be for a hotel to not provide the comfort, quietness and quality expected. Though there were parts... More 

Wallkill, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2015

Wonderful, clean, comfortable hotel! Stayed in a king suite and it was very spacious, clean and comfortable. The hotel is at a great location for visiting the Albany area 10 to 15 minutes away) or if you are doing the Hudson Bershire wine trail. It's easily accessed off the highway yet it feels very private and peaceful. A Nice Breakfast... More 

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SPRINGFIELD, MO
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2015

My wife and I got stuck in an ice storm and had to make an emergency stop. We found this Comfort Inn right off of the highway near Albany, NY. What a great stay it was! I've stayed at dozens of Comfort Inn's in my life, and this one by far was the nicest. It was beautifully laid out, with... More 

Was this review helpful? Yes 2
Burlington, Vermont
Top Contributor
186 reviews 186 reviews
39 hotel reviews
144 helpful votes 144 helpful votes
1 of 5 stars Reviewed December 14, 2014

First clue that this hotel does NOT have its act together is when they said we didn't have a reservation - "It was last Saturday." Noting this wasn't booked until the day after this suggests you need to both book on line and print out if you intend to stay here - no phone booking for these guys. No sleep... More 

Was this review helpful? Yes 1
Rochester, New York, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 30, 2014

My husband and I have stayed at this property multiple times since it opened. It has been allowed to deteriorate. The wallpaper is peeling off the walls. We went to leave the hotel room after our first night there (had booked four nights) and WERE LOCKED IN DUE TO A FAULTY DEAD BOLT. Thank god there wasn't an emergency other... More 

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