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Comfort Inn And Suites - East Greenbush

Certificate of Excellence
2.5 of 5
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99 Miller Road, Castleton On Hudson, NY 12033
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Comfort Inn And Suites - East Greenbush
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Certificate of Excellence
A recent review
4 of 5 stars reviewed today
876philippen Sainte-adele
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113 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sainte-adele
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed today NEW

We are travelling to Boston with our two kids. We founds thaïs hotel with hotelcoupons.com. Super walkin price for à standard room with two queen beds. Kids are enjoying the pool and breakfast is great. There's a général store near the hotel.

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Cortland, NY
Level Contributor
192 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We returned to this Albany area hotel for our "friends getaway". For 15 years we have driven from our respective homes in Vermont and central New York to the Albany area to catch up from the past year. We are so happy we chose to return to this hotel. Our main reason for returning was the hot tub/pool area. The... More 

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Peru, New York
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I'm confused why people would not stay at this hotel again. Our experience was very different. Our room was clean. It was wonderfully quiet. The staff was friendly and helpful. The breakfast left a lot to be desired, but I would not let that stop me from staying there, I would just go out somewhere else to eat. I would... More 

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Buffalo, New York
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 14, 2015

In May I travelled with 2 sisters to a family function. One of my sisters is handicapped and had requested an accessible room. When we arrived, the entry closest to her room (important to her, because she is mobility impaired) was broken. Guests frequently left the door propped open in frustration. Management informed us that the parts from the door... More 

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Plymouth, Massachusetts
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 4, 2015

Staff ok on registration, had to ask for our 'reunion welcome gift', bed very comfortable, dark rugs were stained and furniture needs updating, able to sleep with window open (screened in) even with the highway noise. Pool area clean although the pool water was on the cool side. Bathroom appeared clean except for the old soap up in the corner... More 

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Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed May 29, 2015

The only reason we stay had we were there for a wedding. As guests we werw told they had a shuttle to get us to the wedding and back while they had two trips to the wedding which was 5 miles away and they never provided a return after 11pm. The staff was not friendly nor polite. If you can... More 

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Smithfield, Rhode Island
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 25, 2015

This hotel is great. Front desk was polite, and speedy with check in. Our room wasn't quite ready, but she juggled some things and put us in one right away. Appreciated that. Hotel was spotless, everywhere, including the stairwells, if you chose not to take the elevators. The fire place in the lobby is a great touch and many folks... More 

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New York City, New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 19, 2015

We were there this past weekend and really looked forward to our stay. Sadly it wasn't what we hoped for. Staff always seemed distracted and sorry to say very unkempt. While they were friendly they really were not very professional. Problem with the key machine kept our party from getting registered. The guy behind the counter who was dealing with... More 

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James G, General Manager at Comfort Inn And Suites - East Greenbush, responded to this review

Good Morning MFR2014, Thank you for taking the time out of your busy schedule to complete our survey. No excuses, unfortunately the hotel had a situation during your stay with the key making machine that in turn affected other situations. The entire staff at the Comfort Inn Suites Castleton works tirelessly to ensure each and every guest has an enjoyable... More 

1 review
3 of 5 stars Reviewed May 18, 2015

I typically do not write reviews for hotels but the horrible smell of BO I encountered upon opening the room door was overpowering. I stayed here Saturday night because of an early morning graduation ceremony I needed to attend. I turned on the air, hoping it was the odor of the previous occupant but the stench lingered throughout the night.... More 

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James G, General Manager at Comfort Inn And Suites - East Greenbush, responded to this review

Good Morning Priya P, Thank you very much for bringing this to our attention, service recovery is only beneficial if the guests let us know we missed the ball. Therefor, I thank you very much for that. I am also very proud that the staff was polite and courteous. Thank you for recognizing their efforts. I know you don't review... More 

Maine
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 12, 2015

One of our favorites. Clean and comfortable. Breakfast included which is fresh and delicious. Always has a crowd but still quiet. Close to the highway and not far from restaurants and downtown Albany.

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