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All 2 Carle Place hotels

Holiday Inn Westbury

3.0 of 5 Hotel   |   369 Old Country Road, Carle Place, NY 11514
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Ranked #2 of 2 hotels in Carle Place
A recent review
3 of 5 stars Reviewed March 8, 2014
EyeLoveFood Philadelphia, Pennsylvania
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106 people have reviewed this hotel

Traveler rating
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    6
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26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Philadelphia, Pennsylvania
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 8, 2014

I stayed here for a business stay at the end of February. It is your typical dated Holiday Inn but the location was convenient for where I was working the next day. Staff was friendly upon check-in. My stay included breakfast in the attached restaurant. Overall the breakfast was very good and the waitstaff was attentive and kept my coffee... More

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Kelliann H, Front Office Manager at Holiday Inn Westbury, responded to this review

Dear EyeLoveFood, Thank you for taking the time out to write a review. I am very happy to hear that we were conveniently located to all your needs while you were here, and that you were able to enjoy our restaurants breakfast as well as our wonderful staff. We are currently renovating and improving our hotel, and we do hope... More

Syracuse, NY
Contributor
20 reviews 20 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 4, 2014

I spent one night here on business. It was a very busy place when I arrived. The staff were all very friendly and hospitable, a huge plus. Especially Cynthia and Mike at the front desk. The hotel itself is a bit dated and doesn't have that fresh look of some other places I've stayed. This is the primary down side... More

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Angela B, General Manager at Holiday Inn Westbury, responded to this review

Dear andtherest, Thank you for your review... Your comments are valuable and we consider them seriously in the consistent endeavor to improve the quality of our hotel and service. I am very disappointed to see your recent stay with us started out with me missing the mark of our normal excellent guest service. I see you have stated you emailed... More

Riyadh, Saudi Arabia
Contributor
19 reviews 19 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 30, 2013

the hotel location is great in the main street and all shopping centers are cross the street. Many restaurants are near by. the hotel is clean and convert. the front disk staff are so helpful. the hotel is good and near JFK airport (30 min). the A/C has a noisy sound it may annoy some people.

Was this review helpful? Yes 1
Kelliann H, Front Office Manager at Holiday Inn Westbury, responded to this review

Thank you for taking the time out to write a review. I am very glad to hear that you were able to enjoy the shopping malls and restaurants that are conveniently located near the hotel. I am also very pleased that the front desk staff was helpful and a pleasure like always. I apologize that the AC unit was noisy... More

Esperance, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 26, 2013

I've been coming here for a multiple years and it saddens me to write this review. I have always had great service from from the people here, but it really saddens me to find out that the majority of the excellent service that has been to provided to customers has been overlooked by the ownership of the hotel. The people... More

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Angela B, General Manager at Holiday Inn Westbury, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review regarding your recent stay. I am more than happy that you have mentioned our friendly and helpful staff. It encourages our team members to work even harder and consistently delight our guests. However, I would like to apologize for the emotional disturbance you may have experienced... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 5, 2013

Stayed here for one night this week. It's a typical Holiday Inn: tidy, logically laid out, and featuring the usual in-room amenities. There's a full service restaurant attached, which I did not try. Breakfast is not free: it's 10% off at the restaurant. This hotel is across the street from the Westbury Mall, Wal-Mart, and Costco, and there's a new... More

Was this review helpful? Yes 1
Kelliann H, Front Office Manager at Holiday Inn Westbury, responded to this review

Thank you for taking the time out to write a detailed review. I am happy to hear that you were conveniently located near shops and restaurants to your liking. I’m also very pleased to hear that you enjoyed the comfort of our beds. I apologize for any inconveniences you may have experienced and would like further to discuss with you... More

Greenwich, Connecticut
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 13, 2013

Front desk was very busy at check in as we were all there for a nearby large family wedding. Michael M. checked us in easily and was very courteous and helpful. He made us feel welcome. The rooms were very clean and the cleaning staff were very polite as well. We gathered at the bar in the lobby restaurant after... More

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Kelliann H, Front Office Manager at Holiday Inn Westbury, responded to this review

Debbie O, Thank you for your kind words. I am very pleased to hear that Michael was a great help and an asset to your stay. I have passed on your kind words to Mike as well as Management. I am also glad to hear that the cleaning staff were caring and able to assist you with your needs. Thank... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 3, 2013

I stayed one night and got in late but here are my impressions. Lobby was clean and modern. Front desk staff were fast, friendly and efficient. Elevator and hallways seemed well maintained. My room was clean with a smaller t.v and a king size bed. I would say that the pillows were on the small size and the right side... More

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Kelliann H, Front Office Manager at Holiday Inn Westbury, responded to this review

Justin V, Thank you for taking the time out to write a review. I am glad to hear that you enjoyed the room as well as the front desk staff. I apologize that the pillows seemed a bit small and the bed had a slight slope to it. I have forwarded your comments to my executive housekeeper. Again thank you... More

absecon
2 reviews
5 of 5 stars Reviewed November 3, 2013

This Holiday Inn property has become one of my favorite places to stay while working in Long Island. The hotel and front desk staff are extremely pleasant and willing to assist in anyway they can to make my experience there a great one. The food in the bar and morning breakfast is above average and the rooms are clean and... More

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Kelliann H, Front Office Manager at Holiday Inn Westbury, responded to this review

JoeFesta, Thank you for taking the time out to write a review. I am very happy to hear that our property has become your favorite place to stay while here on Long Island and has become your home away from home. It is our staff’s priority to make sure that you are happy while at our property and we are... More

Vancouver, British Columbia, Canada
Contributor
16 reviews 16 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 23, 2013

The check in was great, the room was pretty good. The tub is dirty with hair&dirt in it. The taxi service was terrible, asked the front desk to call me a taxi. 10minutes later, 2 came by but neither of them was the one I called. That have nothing to do with the hotel but ppl needing cabs should know.... More

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Kelliann H, Front Office Manager at Holiday Inn Westbury, responded to this review

Thank you for taking the time out to write a review about our location. Guest satisfaction is of the utmost importance to us and we are committed to making sure that you receive comfortable and clean accommodations. I apologize that the room was not to your satisfaction. We want you to know that the feedback we receive is taken very... More

Freeport, New York
1 review
5 of 5 stars Reviewed October 10, 2013

Front desk is the first place you stop when you check in and here they make you feel welcome and ready to take care of your needs. Chris the front desk supervisor was exceptional and the rooms were very clean. Housekeepers are extremely pleasant. They had a nice business center. Customer service is truly their first priority and they are... More

Was this review helpful? Yes
Kelliann H, Front Office Manager at Holiday Inn Westbury, responded to this review

Thank you Tripteacher2013 for your kind review. It is our job to make you feel as comfortable as possible while you are with us. Customer Service is our top priority here at the hotel and it brings me great pleasure to hear that the staff is providing just that. I will tell Christian about your kind words. Again thank you... More

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Additional Information about Holiday Inn Westbury

Also Known As:
Holiday Inn Westbury Hotel Carle Place
Holiday Inn Westbury Hotel
Holiday Inn Carle Place
Carle Place Holiday Inn
Address: 369 Old Country Road, Carle Place, NY 11514
Phone Number:
Location: United States > New York > Carle Place
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Carle Place
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Westbury 3*
Official Description (provided by the hotel):
The Holiday Inn Hotel of Westbury is centrally located to business & financial district in the heart of Nassau County, Long Island. Within walking distance, visitors find a perfect location for sampling the many delights such as great shopping at the Roosevelt Field Mall & Mall at the Source and fine dining with over a dozen of outstanding restaurants. The hotel can easily be reached in about 25 minutes from John F. Kennedy Int'l & LaGuardia Airports. Only a 5 minute stroll to the Long Island Railroad Station to New York City. Closest Holiday Inn to Nassau Coliseum, Westbury Music Fair and Jones Beach State Park and Nikon Theatre. All 152 well appointed guest rooms and suites feature amenities that include complimentary high speed wireless internet access, voice message services, and individually controlled air conditioning in each room. Those seeking active forms of relaxation will enjoy the hotel's outdoor swimming pool (open seasonally), beautiful court yard gardens & patio and 24-hour Fitness Center. For breakfast, lunch, dinner and room service please visit The Sporting News Grill Restaurant at the Holiday Inn. ... more   less 
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