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Holiday Inn Westbury

3.0 of 5 369 Old Country Road, Carle Place, NY 11514
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Holiday Inn Westbury
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Holiday Inn Westbury
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136 reviews from our community

Traveler rating
    30
    49
    39
    11
    7
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32
28
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54
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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turgtusteynam
Top Contributor
99 reviews 99 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is okay. It was clean enough and operational enough. I couldn't get my PC to work with their wireless even after calling their support, though. That was frustrating. Front desk people were very nice. Breakfast staff rather uncaring. I ordered breakfast from the menu but they got my potatoes from the buffet and they were soggy and boring. After... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear keith e: Thank you for providing us with your feedback. Any and all feedback is very much appreciated. We thank you for recognizing our cleanliness and operational strengths. We also appreciate you mentioning the friendly experience you had with our Guest Service Agents at the front desk. We apologize that you experienced difficulty with our wireless service and the... More 

NYC
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here one night for a nutritional conference, and had a very nice stay. The staff was terrific, friendly and helpful, and my room and bathroom were clean and comfortable (I was on the 3rd floor facing the outdoor pool, which was closed for the winter but still a nice view, and was very quiet). Ate breakfast and dinner... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear Juliettegold: Thank you very much for your review. We are delighted to read that you enjoyed your stay with us at the Holiday Inn Westbury. We are very pleased to know that you found our rooms to be clean and comfortable. We're also very happy to see that you found our staff to be friendly and accommodating. That of... More 

Twin Lake, Michigan
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed one night at the Holiday Inn Westbury. The hotel lobby and Bar / Grill has been renovated and very nice. After the lobby it is old and outdated although seems to be clean. The bar / grill (The Sporting News Grill) looks very nice. I had the one free drink but the food looked very nice. The rooms... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you for your review and feedback. We certainly appreciate your input. We are glad that you enjoyed your stay overall. Please know that he Holiday Inn Westbury continues to invest various resources back into the Hotel for our guests' added comfort and convenience. The owners and the management team are dedicated to continuing to increase the overall value of... More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I work across the street at a certain big box store and we were open on Thanksgiving and had weird hours for Black Friday and the following day, so a few of my coworkers and I got a room together. I was surprised to find out that they had a special rate for (insert our store name here) so that... More 

Was this review helpful? Yes 1
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear NewtypeGirlie: Thank you for you Five Star review and feedback for the Holiday Inn Westbury. We certainly appreciate your time and consideration in providing us with your review. We are delighted to see that you enjoyed your stay, and we thank you for recognizing our friendly and hospitable team. We thank you for your loyalty to IHG and the... More 

Scottsdale, Arizona
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 12, 2014

This hotel has always offered consistent, friendly and helpful service. I have been to this hotel four times over the last five years, and have always felt comfortable. It has a nice restaurant and bar attached, with plenty of space and viewing for sporting events.

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you very much for providing us with your feedback and sharing your experience with our team and others. We certainly appreciate you being a repeat guest. We thank you for your loyalty, and we hope that we may continue to be your host when you return to the area. We will certainly continue to do all we can to... More 

Boca Raton, Florida
Top Contributor
50 reviews 50 reviews
36 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed November 11, 2014

We were checked in by this cocky guy named James, who thought that he knows it all and had a real attitude. No, it had nothing to do with being a New Yorker. It was just annoying. Yet, Cynthia, the lady who checked us out was really great and very helpful. While the rooms are nice and clean the noise... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you for sharing your opinion. Every review provides the Hotel with an opportunity to make improvements. The vast majority of our reviews, including those that are on the Hotel's official website mention our exceptional customer service, specifically from our Guest Service Agents. We will continue to do all we can to please all of our guests. We are sorry... More 

Edison, New Jersey
Contributor
19 reviews 19 reviews
3 hotel reviews
3 of 5 stars Reviewed November 4, 2014

Rooms are decent, but carzy busy hotel with a good deal of noise at night. Would not suggest for families. Sporting News (hotel bar) is dead all mid-week, yet still has slow/poor service? As for the food, over-priced for the very average pub grub.

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you for your review and feedback. All reviews are given their due time, attention and consideration in order to determine how we may make various improvements to enhance one's experience when selecting the Hotel, whether it be for business or pleasure. We will certainly share your experience with our team to ensure we only get better in providing our... More 

New York City, New York
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 30, 2014

Nice location; I've stayed here several times over the years. The people here are helpful and friendly. The re-done restaurant is, honestly, nothing special, but it was certainly okay. The shower had two temperatures: hot and scalding. Maybe it was just my room. After all is said and done, I guess I'd go back again.

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear Valued Guest: Thank you for your recent review and feedback. We are happy to read that you enjoy our convenient location, and our staff to be friendly and accommodating. I do apologize that you experienced problems with your water temperature. We will certainly check and make sure our water temperatures are set properly and ensure the mixing valves in... More 

Providence, Rhode Island
2 reviews
4 of 5 stars Reviewed October 22, 2014

People were great. I had to complete several business tasks and the folks at the front desk were very helpful. The fitness room had new looking equipment and free bottles of water ( a nice touch). Even the breakfast was better than I expected. I parked on the side as the lights in the back parking lot were not on.... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear mbmc2014: Thank you very much for taking the time to write your review and provide us with your feedback. We are pleased to read that you had a good stay. We thank you for recognizing our great staff. I can assure you that we will continue to do all we can to raise the bar even higher. Our team... More 

Contributor
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 14, 2014

Nice hotel in a very convenient spot on Long Island. Close to beaches, malls, and has rental car facilities in basement .. very useful. Also withi n walking distance from carle place LIRR station. The station is very small and in a residential area and is safe to walk from, we did no problem at all.There are no taxi ranks... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear Cheeriopippip: Thank you for your review and feedback regarding your stay at the Holiday Inn Westbury. We are very happy to read that you found the hotel's location to be so convenient. We hope that if your travels bring you to Long Island again, that you will in fact choose our hotel to be your host. All the best!... More 

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Additional Information about Holiday Inn Westbury

Address: 369 Old Country Road, Carle Place, NY 11514
Phone Number:
Location: United States > New York > Carle Place
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Westbury 3*
Number of rooms: 152
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Also Known As:
Holiday Inn Westbury Hotel Carle Place
Holiday Inn Carle Place
Carle Place Holiday Inn

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