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Holiday Inn Westbury

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369 Old Country Road, Carle Place, NY 11514
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Holiday Inn Westbury
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162 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We spend 5 nights at this hotel helping our daughter move into College. The staff and housekeeping is great. The hotel needs an overhaul badly, especially the carpets. The carpet in our room had more stains than clean areas. The reason I would never go back is the clientele this hotel attracts. It was plain scary! Drunken and stoned guests,... More 

Was this review helpful? Yes
Boston, Massachusetts
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night after a day at Jones Beach. I arrived early to see if the room was ready, but it wasn't, nothing wrong with that. The girls at the front desk, only Julie being the name I remember, offered to check my bags. A standard at any hotel, but she and the other front desk were very sweet and... More 

Was this review helpful? Yes 2
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear JamesonJoe: Thank you very much for providing us with your feedback and review. We greatly appreciate you recognizing the efforts of our genuine hospitality team. I know they will appreciate us sharing this with them. We're also pleased to know that you enjoyed the room, and found it to be spotlessly clean, and everything in its proper place to... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

When I arrived at the location, I was greeted at the desk by one of the night shift employees, her name was Julie. She processed my reservation, explained fully the hotel services and the in the area, provided me with a complementary card for the local restaurant and explained how to get to my room. The room was very clean... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear Jack C: Thank you very much for your Five Star review and feedback. We greatly appreciate your time and consideration. We are very pleased to read about the genuine and caring hospitality you received throughout your stay. Thank you for recognizing our team's efforts. I will certainly share this with them, and thank them in person. It is our... More 

Fallston
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Arrived after 5 hours in the car, fit to be tied. All that went away with the amazing smile, kind words, and attention of Karla R at the front desk. Karla set the tone for the stay and rest of the staff followed suit throughout my stay.

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear kenseidl: Thank you very much for your Five Star review. We greatly appreciate your feedback. Thank you for recognizing our hospitality team. Their commitment to customer service is really authentic, and they really demonstrate our customer service philosophy. The best part is that it their customer service is authentic, and it's always nice and appreciated when guests take the... More 

Acton, MA
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We needed a place to stay within shouting distance to Great Neck. The Holiday Inn in Westbury did the trick. The location is on a busy street, in the heart of a Long Island shopping Mecca. We were able to walk to dining and shopping destinations. The building itself, is clean and good looking. Our room, with two queen beds,... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear Challah: Thank you so much for your Five Star review and feedback. I am so delighted to read that our hospitality team went above and beyond to make your stay and extraordinary one. Their authenticity in regards to customer service always impresses me, and makes me proud. I thank you for your time and consideration in your detailed review.... More 

Blackpool, England, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 24, 2015

I've stayed at this hotel in the past and was as satisfied then as I am now. Flying business trip resulted in a couple of nights here. Staff were very good. Helpful attentive and cheerful . Special thanks to the shuttle driver, didn't catch his name but really helpful. Fabric of the building is about due a face lift but... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear Jon W: Thank you for your feedback and review. We are delighted to know that you were able to relax and had a comfortable stay with us during your business trip. Thank you for being a repeat guest. We greatly appreciate your loyalty. Thank you for recognizing our team's efforts. I am very happy to read that you were... More 

Fort Lauderdale, Florida
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 9, 2015

I haven't been compelled to write a hotel review in a long time, but this one is more than deserving! I was actually kind of worried when Priceline said the Holiday Inn had accepted my price offer. I figured I was in for a roadway hotel experience. NOT. First and foremost- whoever is hiring and training the staff deserves all... More 

Was this review helpful? Yes 1
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear djb1210: Thank you for taking the time to write your review and provide us with you feedback. We really appreciate it, and we're glad you were inspired to take the time to do so for the Holiday Inn Westbury. We value all feedback and input from our guests. First and foremost, I am pleased to know you were pleasantly... More 

OLIVEBRIDGE,NY
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 27, 2015

Stayed 5/23-24/2015. Very nice large clean and quiet room. Enjoyed sitting at the nicely landscaped pool. Had dinner at the restaurant on the grounds. The food was good and service great. Would highly recommend. Plan on returning.

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you for your review and feedback. We're certainly glad to hear that you enjoyed your mini retreat with us. We're especially pleased to know that you found the rooms to be clean and comfortable, and that you also had time to enjoy our outdoor garden courtyard and pool. We're also delighted to know that you enjoyed the outdoor courtyard... More 

Boston
Level Contributor
91 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed May 22, 2015

Stayed one evening during the week. Extremely nice person at the front desk. I would describe the place as more of a "motel" than a hotel as the room feels like a motel. Really disappointing was the internet was extremely poor, so I couldn't get any work done. That was not good. Quiet and good night's sleep

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you very much for your review and feedback. We're delighted to know you were made to feel comfortable with friendly service provided by our Guest Service Agents at our reception desk. I do apologize that you had difficulty with our Internet (WiFi) services. We have had our service provider visit the Hotel to provide additional services to increase the... More 

Columbia, South Carolina
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 28, 2015

Holiday Inn – Westbury, NY This is an older hotel which looks like a Days Inn on the outside. Parking out front is limited due to most spaces having a sign stating “parking reserved for customers of SportingNews Grill which is located in the hotel lobby; however, there is adequate parking in the rear of the hotel. The front desk... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you for your review and feedback. We appreciate you providing us with details regarding your overall experience. I am pleased to read that our team was friendly and accommodating. We appreciate you mentioning the various things you enjoyed in regards to your overall experience. We also appreciate any and all constructive criticism, as it provides us with the opportunity... More 

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Hotel & grounds (49)
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Bathroom (2)
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Other (43)
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