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Holiday Inn Westbury

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369 Old Country Road, Carle Place, NY 11514
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Holiday Inn Westbury
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Holiday Inn Westbury
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151 reviews from our community

Traveler rating
    36
    55
    42
    11
    7
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hockessin, Delaware
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We were on a college tour where we would be touring several colleges around the Northeast. One of the colleges was Hofstra located on Long Island, NY. The Holiday Inn Westbury is a very nice hotel for a short stay such as one night for a college visit. We added a last minute stop at Columbia University in Manhattan so... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear PMD-321: Thank you for your feedback and input. We appreciate your time and consideration. We're glad to read that you enjoyed your stay with us during your brief visit. It is our hopes that if you are in the area again we may be your host, and you may take advantage of the various amenities and services we offer... More 

Mystic, CT
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very friendly staff, very clean and customer oriented. Had a quiet and comfortable room. Restaurant on premises was good. Will stay there again on my next visit to the area. I was traveling on business and location was great.

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear nina860: Thank you very much for your Five Star review. We appreciate you taking the time to provide us with your feedback based on your recent stay with us. Thank you for recognizing our friendly and accommodating staff. We're delighted to know that you found the hotel and your room to be both clean and comfortable. We're glad you... More 

1 review
3 of 5 stars Reviewed 1 week ago

I came here two nights to watch my son ply local teams in baseball. I spent both nights in thrier restaurant and it was great The staff ir bartender was awesome. But when i got to my room the phone rang to say they were charging me 250$ and security was coming cause somebody smelled smoke. What kind i still... More 

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Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear Christopher S: Thank you for providing us with your feedback and review. It is a bit unclear to me as to what occurred. There seems to have been a misunderstanding in regards to an odor of smoke coming from your room. The Hotel does charge a $250.00 Environmental Cleaning fee for those that smoke in any of the rooms,... More 

Wolfeboro, New Hampshire
Top Contributor
55 reviews 55 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Holiday Inn Westbury is an older building -- a bit dated -- but perfectly adequate, clean and well maintained. The staff was extremely welcoming and enthusiastic -- notable Katie and Julia, who handled my check in and check out. Odd parking lot -- very few spaces near the entrance, most in the rear of the building, no place to... More 

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Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you very much for your Five Star review. We greatly appreciate your feedback and review. First and foremost, we're delighted to know that our team provides you with enthusiastic hospitality. You are correct that the Holiday Inn Westbury is an older building; however, the owners and managers continue to invest various resources back into the Hotel to keep it... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff are really nice especially Cynthia and Karla R. who were really welcoming and helpful. The hotel is old yet in a great location. Rooms and facilities need maintenance. Good food and close by to everything.

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you for your review and feedback. We appreciate your input. We're delighted to read that our team provided you with a great welcome and were very helpful. We are pleased to know you enjoyed the Hotel's convenient location and your dining experiences. Please know that while the building is a bit older, the ownership and management continue to invest... More 

New York City, New York
Top Contributor
53 reviews 53 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Aside from the fact that this is a good Holiday Inn in all aspects, the staff are the most personable I have experienced at any hotel in a long time. Reception staff; Cynthia, Karla and Katie welcomed me. Particularly Cynthia, who carried on a great conversation with me and brought some light into what might otherwise have been a dreary... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear organic13: Thank you so much for your Five Star review. We certainly appreciate you mentioning that you enjoyed the Hotel overall; however, your recognition of our Guest Service Agents and letting us know how they made you feel welcome and comfortable throughout your stay is just fantastic. I know that our team loves what they do, and when it... More 

Frankford, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2015

After an adventurous drive through Manhattan in rush house we were greeting with smiling warm and friendly staff at the hotel. We stayed 2 nights in the Hotel. The hotel was extremely clean, was very quiet and all the staff wherever we went were very pleasant. The only thing missing in the room was a bar fridge. The restaurant on... More 

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Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear littlemama54: Thank you very much for your Five Star review. We are pleased that you enjoyed your stay at the Holiday Inn Westbury. We are most delighted to read that you were made to feel welcome and well cared for by our hospitality team. We're glad that you found our rooms to be both clean and comfortable throughout your... More 

Shelby Township
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 8, 2015

I had a late arrival and I was greeted in a professionally caring manner. Wake up call was on time, room was clean and quiet. Temperature of room was appropriate. All was well. On site restaurant/bar was a good Meet the New Colleague location.

Was this review helpful? Yes 1
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear GlassHalfFull13: Thank you for your very nice review. I am very pleased to read that we met your expectations, and provided you with the accommodations, amenities and services that you and all of our guests should receive when staying with us. It is nice to know that you were given a warm welcome, and your requests were met. We... More 

lovetravel1011
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 2, 2015

I have stayed at this hotel many times , always very pleased . Then over the two years the staff and managers have constantly changed . The staff had always been very friendly and extremely helpful but recently with the changes in the management things were different . I am not a big believer in posting reviews on line but... More 

Was this review helpful? Yes 2
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear lovetravel1011: Please know that we value the vast majority of our feedback and reviews. We apologize that you are offended that we will no longer accommodate you; however, please know that we do wish you well, and of course safe travels. The Holiday Inn Westbury will continue to provide its guests with clean and comfortable rooms, as well as... More 

Carle Place, New York, United States
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 29, 2015

I recently hosted a milestone family celebration at the Westbury Holiday Inn, and I have to say what an excellent choice this turned out to be! From the very beginning of the planning process, the director of sales and sales coordinator were extremely helpful and willing to work with me as far as my special requests and needs were concerned.... More 

Was this review helpful? Yes
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear Ken N: Thank you so much for taking the time to write you review for the Holiday Inn Westbury regarding our banquet and catering services. We love seeing Five Star reviews. Although you did not mention the specific event type or name, I know just which one you hosted with us. I know our sales department and our entire... More 

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