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Holiday Inn Westbury

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369 Old Country Road, Carle Place, NY 11514
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Holiday Inn Westbury
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177 Reviews from our TripAdvisor Community

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Bracknell, United Kingdom
Level Contributor
289 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed December 20, 2015

This is a favourite hotel in the area, for me. When I am visiting my mother, the location is convenient. Sure, the room and hallways décor is a bit dated in style, but it's clean and covers all the basics in a decent style. Staff are always friendly, to me, and I don't think it's simply because I'm an IHG... More 

Helpful?
Thank Joseph B
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Dear Joseph B: Thank you for providing us with your feedback and review. We are very happy to hear that we are your favorite hotel in the area, and that you find our hotel to be clean and comfortable. We're also happy to know that we meet all of your needs throughout your stay. Although we appreciate your IHG Rewards... More 

Boston, Massachusetts
Level Contributor
151 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed December 2, 2015

The friendly staff is the saving grace for this hotel. They were extremely outgoing and pleasant. Other than that, the hotel is average. It has definitely seen better days, and the hallways and rooms are showing their age. The rooms are clean and the beds are comfortable, but the hotel clearly hasn't been renovated in quite some time. The hotel... More 

Helpful?
1 Thank Evan M
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you for your feedback and review. We are pleased to know that you found our hospitality team to be welcoming, friendly and accommodating. We're also happy to know that you found our rooms to be clean, and our beds to be comfortable. Please know that the Hotel's owners and management team continue to put various resources back into the... More 

Mount Joy, Pennsylvania
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 28, 2015

Stayed here on business for two weeks. The good - Decent property, though a bit dated, in a good location. Beautiful pool and courtyard although Nov. wasn't conducive for use. The staff is among the absolute best I have encountered - extremely friendly and helpful. The bad - The room was not well appointed for the room rate paid. There... More 

Helpful?
1 Thank Rich O
Franklin M, Director Of Operations at Holiday Inn Westbury, responded to this review

Dear Rich O, We thank you for providing us with your feedback and sharing your overall experience with the Holiday Inn Westbury. We apologize that we failed to meet your expectations. We will certainly share this valuable information with our team, and more specifically with the respective departments that will be assigned to help rectify them. The Holiday Inn Westbury... More 

suburban Boston, MA
Level Contributor
222 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
2 of 5 stars Reviewed November 22, 2015

We made a reservation several months before our visit (for a wedding - big group) and specifically requested a king size bed or 2 twins. What we got was a double (not a 60" queen but a 54" double). The only thing the hotel could do was to add a cot. The rooms have no safes. The room we were... More 

Helpful?
2 Thank Ready2Go2008
Franklin M, Guest Relations Manager at Holiday Inn Westbury, responded to this review

A dispute is being filed with TripAdvisor based on facts not mentioned in the review. Regards, Franklin M. GM More 

Travelers are raving about these Carle Place hotels

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 21, 2015 via mobile

A good night sleep. We stayed here at this location at least 4 times in the last two years because of family weddings in the area. Staff was helpful. Clean hotel! Easy check in. Room service was good also. Im Sure We will be back again. We are Ihg members and that is a plus.

Helpful?
1 Thank Mvg1013
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you for providing us with your feedback and review. We are very happy to know that you are a repeat guest, and have enjoyed the accommodations, amenities and services during your most recent visit, as well as past visits. It's nice to know that our hospitality team provided you with helpful service, and clean and comfortable room accommodations. We... More 

Maryland
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 29, 2015

I have stayed here two times for business as this hotel is close to the office I visit. Parking is around back and before checkin- you have to walk all of the way around the building to the front entrance. If you don't travel light, stop at the lobby and check in first. From arrival to checkout, the front desk... More 

Helpful?
Thank MarylandDan
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you for your review and feedback. We appreciate your time and consideration. Our team as a whole evaluates each response, and then we determine ares that we have room for improvement, and if it something we can control, we typically address the situation, and make the necessary improvements to help ensure our guests have an overall pleasant experience. We... More 

Raleigh, North Carolina
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 28, 2015

The front desk was very friendly and helpful. The restaurant was ok, but it took a long time for the food to arrive. The rooms were clean but definetly not new. The pool was closed, so call ahead if you want to use it. We did not use the office services or exercize room, but the Internet was free. We... More 

Helpful?
Thank Ken B
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you for your feedback and review. We certainly appreciate your time and consideration in providing us details and thoughts regarding you recent stay. All reviews are helpful, as they allow us to evaluate our accommodations, amenities and services we offer our guests. We are very happy to know that you found our hospitality team to be friendly and helpful.... More 

Ellicott City, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 29, 2015

Great experience staying here when we moved out daughter into Hofstra University. Lot's to do in the area and very convenient, just 4 miles to Hofstra. The staff was very helpful, professional, always willing to help and offer assistance. Breakfast sitting outside in the courtyard by the pool was the best! The rooms look like they are recently renovated and... More 

Helpful?
2 Thank Joan T
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you so much for taking the time to provide us with your feedback and a review. We are delighted to know that you enjoyed your stay with us, and found our hospitality team to be friendly and accommodating during your stay. We're glad to know that you found the Hotel to be conveniently located to Hofstra University, and also... More 

Navarre, Florida
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 13, 2015

Not a fancy place but, perfect if you just need a place to stay with a reasonable rate. Location is good and in a safe area, many eating places very near. The rooms are clean and comfortable but the aesthetics is dated. If the cost is more important than the looks - I recommend it.

Helpful?
2 Thank Jan K
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you very much for your feedback and review. We are pleased to know that you enjoyed the hotel overall, as well as the convenient location. We're glad that you found the rooms to be both clean and comfortable, as that is very important to us, and of course the vast majority of our guests. Please know that the Hotel... More 

Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 12, 2015

Stayed for a family vacation... Top quality all the way from the linens to the food!!! Excellent location for shopping, restaurants, and easy access to go to Jones and Long beach. Staff very helpful and courteous . Train station just around the corner if you need to travel to the city!!

Helpful?
1 Thank chilibeano
Franklin M, General Manager at Holiday Inn Westbury, responded to this review

Thank you very much for your Five Star review and feedback. We certainly appreciate your time a and consideration. We are very pleased to read that you enjoyed a nice family vacation with us as your host Hotel. We're very happy to know that you enjoyed everything about your stay, which includes the Hotel's convenient location, amenities and services. It... More 

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