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BEST WESTERN University Inn

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90 East Main Street, Route 11, Canton, NY 13617-1452
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BEST WESTERN University Inn
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211 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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    (53)
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Ottawa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Travelled to Canton for Golf. Played St Lawrence University course and the Partridge Run an stayed at the Canton University Inn. We crossed from Canada into the States with no hold up at all. Stocked up on cheap beer and food at the Walmart. St Lawrence course was very nice and not busy at all. The staff was very pleasant... More 

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Albany, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I love this hotel for various reasons. A restaurant and a pub/bar are attached, and the pool and hot-tub are always clean and well-staffed with towels. Also a great outdoor pool-accessible enclosed area for sunning during the summer season. Golf course also borders the hotel. Friendly, helpful staff, but wish coffee and tea were available after 8... More 

Review collected in partnership with Best Western

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Tivoli, New York
4 of 5 stars Reviewed 2 weeks ago

Unfortunately it has taken me awhile to write this review, as I just recently found out I brought bed bugs back from my May 2015 stay at this hotel. Let me first say that I am a single, professional mom who has not traveled in the past year as my schedule is such that I have little free time. Literally,... More 

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CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Guest, I wanted to thank you for taking the time out of your day to review our hotel. I want to start by apologizing for not meeting your expectations during your most recent stay. Furthermore, I would love to discuss your concerns in more detail to ensure we are taking all necessary precautions to address any issues you experienced.... More 

Spokane, Washington, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Bed and room were great. Quiet even on street side. Undergoing renovation of the lobby but minimal impact. The restaurant was average. Would have preferred a continental breakfast that we have enjoyed at other Best Western properties. We would stay here again

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CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Valued Guest, I want to first express my thanks for leaving feedback on our hotel. I would love to find out more about your restaurant experience and how we could have done better to make your experience more pleasurable. Please contact me anytime at 315-386-8522 or by email at justin.chapman@interstatehotels.com. We eagerly await your next arrival so we can... More 

Coraopolis, PA, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The Best Western in Canton, NY is a great place to stay for business or pleasure. The restaurant is one of the best places in Canton to eat. The location is superb and close to town without being in the town. The staff is very friendly and helpful.

Review collected in partnership with Best Western

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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 23, 2015

Our stay at the Best Western University Inn was fine. The TV was replaced or repaired soon after we reported problems. Service for breakfast was great one day, and very bad the next (different servers). A buffet dinner arranged for our group was excellent but staff confused about use of drink coupons. Repairs ongoing but we were not bothered by... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Traveler, I want to thank you for taking the time out of your day to review our hotel. Furthermore, I want to apologize about the level of service you received on your second breakfast. We strive to make every guest experience a unique and memorable one and I apologize we were unable to do so. We hope to see... More 

Pittsford, New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 15, 2015

Our group had such a great weekend here. We were all here for a fraternity/sorority golf weekend. The staff was wonderful and they put up with a lot from us. Liza is a top rate bartender. Go visit her at the lounge!

Review collected in partnership with Best Western

Was this review helpful? Yes
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Golfers, At the Best Western University Inn we try to make every stay a wonderful experience. It is extremely gratifying to see that we were able to achieve that effort during your most recent golf outing. It is always such a pleasure to see staff members mentioned in TripAdvisor reviews and I will make sure that Liza receives your... More 

Jersey City, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 12, 2015

I stayed at the best western hotel for my SLU 55th reunion a few weeks ago. It was a wonderful hotel; the furniture was comfortable and the place was fun in a relatively boring town. I am primarily writing this review to praise one employee in particular- Laura. I see on here that many others have had good experiences with... More 

Was this review helpful? Yes 1
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Valued Guest, I wanted to thank you for taking the time out of your day to recognize Laura for impeccable service. When I read this review I was truly touched by your words. I have experienced hospitality during my own travels and when you receive excellent service it really makes a big difference. I will make sure she is... More 

Marlborough, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

Nice clean hotel I did not use the pool but others in my party did and they were very happy with it. The breakfast was good and hot, service was very good. The breakfast was not complimentary. Location excellent right on the main road from Canton to Potsdam. Nice golf course right out the back door.

Was this review helpful? Yes
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Guests, Thank you for making The Best Western University Inn your graduation weekend destination. I am very pleased you enjoyed your stay and we all appreciate the time you took to write this review. I also want to take this opportunity to say congratulations to anyone who has graduated. It is a great accomplishment and our hotel wishes you... More 

Collegeville, Pennsylvania
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 26, 2015

This hotel is almost on the campus. While some exterior construction was going on during our stay it had no impact on our stay. Our room was a little on the small side but it was clean and the bed comfortable. The restaurant was reasonably priced. The staff was pleasant and helpful.

Was this review helpful? Yes
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Traveler, I am so pleased the construction during your stay did not effect you. The construction should be done by the end of summer and we will have a new front entry to be enjoyed by our guests. I will make sure to let the staff know about your kind words and will share your review with the construction... More 

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