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BEST WESTERN University Inn

Certificate of Excellence
GreenLeadersBronze level
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90 East Main Street, Route 11, Canton, NY 13617-1452
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Best prices for: 1 room 1 guest
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BEST WESTERN University Inn
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BEST WESTERN University Inn
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191 reviews from our community

Traveler rating
    72
    60
    37
    12
    10
See reviews for
69
20
14
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (41)
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Liverpool, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

When I work in the North Country and anywhere in the Canton-Potsdam area, I will stay at this Best Western. The rooms are clean and always very comfortable. The convenience of the well equipped fitness room, a restaurant that always delivers to your table good food and a price that the boss does not mind will keep me coming back.

Review collected in partnership with Best Western

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portsmouth, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Always happy with the quality of the rooms, clean linens, pillows and bathroom. The breakfast was included with our stay. Service was great and a decent cup of coffee. May suggest to stay in the back of the hotel instead of the parking lot side.

Review collected in partnership with Best Western

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New Milford, Connecticut
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Located minutes from my daughter's school, this is our family's go-to spot when visiting. I particularly favor the place because they have multiple dining options on-site, where the food is fantastic, the prices are better than reasonable and the wait staff couldn't be more helpful. This is true of all the Best Western University staff. Additionally, my 7 year old... More 

Review collected in partnership with Best Western

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Palmyra, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The staff is friendly and the restaurant was very good but the hotel is very dated and the rooms are small with no frills. The pool and gym area are new and very well done. The price is high for what you get however.

Review collected in partnership with Best Western

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CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Valued Guest, We were so pleased that you regarded the staff as friendly and the restaurant being very good. I do want to inform you as well that we are currently planning a very large renovation that will completely transform the look of the current guest rooms and public areas. We eagerly await your next arrival so that we... More 

Massachusetts, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The rooms are extremely outdated and need major renovations. I could not stop sneezing and it must be due to mold or dust. I would say for the price and quality of this hotel it did not meet AAA ratings.

Review collected in partnership with Best Western

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CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Traveler, Your feedback is greatly appreciated. I want to apologize for not meeting your expectations during your most recent stay. However, it is with great pleasure that I inform you that our property is currently planning a large renovation over the winter of 2015 and that each guest room, along with public areas, will be completely revamped. We would... More 

Atlanta, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The rooms were clean and neat. There was little highway or other noise. I had dinner at the restaurant. It was quite good and reasonably priced. Staff members were friendly and helpful; they responded well to a special request.

Review collected in partnership with Best Western

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glens falls, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Nice, clean hotel, down sides would be value, food services, the chief flunked the part on how to work a microwave, and they have graced us with the worst, third world pillows imaginable, square things, filled with chunks of something fairly hard, bring your own, for sure. Adequate for a college visit, but you might want to shop around a... More 

Review collected in partnership with Best Western

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CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Guest, I want to thank you for taking the time to review our hotel. We have shared your feedback with the staff and are committed to using this to improve the experience of fellow travelers. I can assure you we strive to make every dining experience an extraordinary one and I would love to discuss further your most recent... More 

Maple City, United States
2 reviews
5 of 5 stars Reviewed March 6, 2015

Excellent staff and attention to detail. Clean, comfortable and convenient. The room was easy to get to from lobby. The bar staff was friendly and attentive. Very easy to get to meetings at St. Lawrence University

Review collected in partnership with Best Western

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CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Guest, It was a pleasure to hear that you enjoy your most recent stay. Furthermore, I am very glad the bar staff was able to take care of you so well. We hope to see you again in the future. Truly, Justin A Chapman, CHA General Manager More 

New Milford, Connecticut
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 26, 2015

Have stayed here many times in the past and have never stayed where there hasn't been something to complain about, but this visit reached new lows: noise, problems with heat, slow housekeeping, lousy mattresses, private child's birthday party taking place in the pool area(?!), etc. My family stays here often as we have a daughter at a nearby college. We... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
CantonNYSales, General Manager at BEST WESTERN University Inn, responded to this review

Dear Loyal Guest, I want to apologize for not meeting your expectations during your most recent stay. We strive to make sure every guest has a pleasant experience. I have forwarded your comments to our department heads to examine what we can do to improve from your feedback. We do rent out our pool facility for birthday parties but we... More 

1 review
4 of 5 stars Reviewed February 23, 2015

Our equestrian team came to Canton to see the college riding comp. The rooms were great- the pool was so fun- and the staff was very helpful. Breakfast was a bit slow and disorganized for not being very busy, but the food was hot and delish! We will happily bring this group back to this hotel in the fall!

Review collected in partnership with Best Western

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