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BEST WESTERN University Inn

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90 East Main Street, Route 11, Canton, NY 13617-1452
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1 room 1 adult
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BEST WESTERN University Inn
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237 Reviews from our TripAdvisor Community

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syracuse, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I aways stay at the Best Western in Canton NY when I am that way for business. I have stayed at a couple before in the area. But the hospitality and and atmospher is the best there. It is like they go out of their way to make sure you smile when you walk in and out. They treat everyone... More 

Review collected in partnership with Best Western

Helpful?
Thank Jodi R
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Jodi R, Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn and that our staff was able to create such a warming atmosphere. We look forward to your next visit! -Ashlyn More 

Oceanside, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

clean convienent lots of parking Most Best westerns i've encountered have free breakfast but this one does not. It does have a restaurant in the building although dinner was not great. Reservation was made last minute and the price was very good.

Review collected in partnership with Best Western

Helpful?
Thank Charles D
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Charles D, Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn. I am sorry to hear that you were not completely satisfied with dinner. Our Chef is currently working on improving our menu and i hope on your next... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I occasionally get to Canton to work with folks at St. Lawrence University. Because the University owns the property, I have to stay at this hotel. The rooms are small and cramped with an especially small bathroom (and a toilet of the style used in public restrooms!). Although the beds are fairly comfortable, albeit on the firm side, the furnishings... More 

Helpful?
1 Thank Doug V
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Doug V, I am very sorry to read about your experience, and invite you to contact me directly at the hotel. As the new General Manager I assure you the experience you describe is certainly not consistent with the feeling I strive to achieve with our guests, Our property is currently under renovation and we are addressing the issues... More 

NYC
1 review
3 of 5 stars Reviewed January 5, 2016

Rooms were smaller than I expected and bathroom was very cramp and needs major updating. Staff very friendly, especially at the restaurant, and hotel very clean. Right in the center of everything in Canton and next to college.

Review collected in partnership with Best Western

Helpful?
Thank NYTraveler11375
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear NYTraveler11375, Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn and that our staff was able to create a friendly atmosphere. Our property is currently under renovation receiving a major update. We look forward to your next visit and... More 

Western NY
Level Contributor
183 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed December 26, 2015

We were a group of 25+ parents in town for HS hockey. Sonja was extremely helpful with our group reservation and had very good communication. Arrival was no problem other than another youth hockey group was checking out as we were checking in and they had late departure which caused our rooms to be delayed. No problem because the lounge... More 

Helpful?
Thank jackiepaddy
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Jackiepaddy, Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn and that our hotel was able to meet all of your group needs. We are exited that are property is under renovation and receiving some of the updating you... More 

Gloversville, United States
1 review
5 of 5 stars Reviewed December 16, 2015

The University Inn facility is very clean, well maintained and quiet. The complex offers easy access to the local colleges and events in the area of Canton. Golfing, swimming, and ease of walking to the local town are available to those who may be interested in the athletic opportunities. Though a breakfast is not part of the reservation the connected... More 

Review collected in partnership with Best Western

Helpful?
Thank Michael S
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Layla1947, Thank you for taking the time to share your experience with the TripAdvisor community! My entire team takes great pride in what we all are able to do together to make our guests feel right at home. We looking forward to welcoming you back soon, Ashlyn Pulvermiller More 

1 review
4 of 5 stars Reviewed December 5, 2015

Very nice place and the grounds are beautiful. It is located on a golf course. Nice restaurant with pretty good food, and a nice lounge. Staff were very friendly and helpful. Beds are firm and comfortable. Heating system is pretty old and fan runs so it is hot and dry when running. Overall I was happy with accomodations and would... More 

Review collected in partnership with Best Western

Helpful?
Thank Layla1947
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Layla1947, Thank you for taking the time to share your experience with the TripAdvisor community! My entire team takes great pride in what we all are able to do together to make our guests feel right at home. I apologize for the issues you experienced with our HVAC units, our current renovations are addressing this issue. Looking forward to... More 

Dublin, Ireland
1 review
4 of 5 stars Reviewed December 1, 2015

Stayed at the University Inn for the second time and again found it a comfortable hotel with a good range of facilities. The evening meal was good quality and value. The gym was also good, Will stay again.

Helpful?
Thank bmc332015
Auckland, New Zealand
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 29, 2015

There aren't a lot of options in Canton and the Best Western is probably one of the better choices. I ended up staying 7 days, but originally was booked to be in 2 days, miss a night then book in again until the end of my stay due to a visiting sports team. I rang the hotel and asked to... More 

Helpful?
Thank PaulH1961
Canton, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed November 27, 2015

Was so very disappointed when visiting the Best Western Lounge recently. The divider wall between the bar and the lounge is no longer there. It is just not the same! The lights are now very bright and the soothing relaxed lounge feel is gone. The missing divider wall between the bar and the tables creates an entirely different atmosphere. Please... More 

Helpful?
Thank MB6470
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear MB6470, Thank you for taking the time to share your experience with the TripAdvisor community! I apologize you were unhappy with some of our recent renovations and thank you for your feedback. We have since put in dimmer switches to help the lighting and continue to work toward building a relaxing environment. Our menu does change throughout the year... More 

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