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The Inn on the Lake

770 S. Main Street, Canandaigua, NY 14424
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The Inn on the Lake
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The Inn on the Lake
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230 reviews from our community

Traveler rating
    55
    98
    39
    22
    16
See reviews for
52
87
5
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Horseheads, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel multiple times without any problems and always enjoy my stay. I have also visited the outdoor bar and restaurants when not staying there. On Friday, March 20, I stayed overnight with a group of co-workers for a team building event. We had 4 rooms in our party. I had room #156. All throughout the... More 

Was this review helpful? Yes
TheInnontheLake, Guest Relations Manager at The Inn on the Lake, responded to this review

Dear Guest, Thank you for taking the time to give feedback on your most recent stay. Although there may have been some confusion at check-in on only a certain room "type" that was sold-out, or the lack of empathy in the apology given at check-out, there is no doubt your stay was not an enjoyable one due to the now... More 

Rochester, New York
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I have stayed at the inn on the lake about four times a year for about the last seven years for what we call our mini vacations. This Hotel has seen so many improvements over the years. The staff are very professional the rooms are always super clean We stay here once in the winter and three... More 

Was this review helpful? Yes 2
TheInnontheLake, Guest Relations Manager at The Inn on the Lake, responded to this review

Dear Guest, Thank you for your review and all the nice comments. I will be sure to pass them along to the rest of the staff. If you haven't already, please reach out to my Front Office Manager, Anthony Husk at ahusk@hudsonhotels.com so he can enroll you in our Guest Loyalty Program. Thanks again for staying with us and for... More 

Contributor
12 reviews 12 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 7, 2015 via mobile

I was really surprised by the atmosphere here. When you walk into the front lobby, it's very beautiful and clean. Our room had a nice TV and everything was clean. My girlfriend is basically a clean freak and she checks all kinds of things when we first get in a hotel room. The Inn on the lake passed with flying... More 

Was this review helpful? Yes 3
TheInnontheLake, Guest Relations Manager at The Inn on the Lake, responded to this review

Dear Guest, Thank you for choosing us for your recent stay and for taking the time for your review. I will pass your nice comments along to our housekeeping department, they take great pride in the work they do here. We hope to see you again soon when the weather is warmer! More 

Bushkill
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 2, 2015

My friend & I chose this resort for a girls weekend...The service is top notch, lakeview room gorgeous & peaceful...Food was impeccable...walking distance to NY culinary & wine institute..Loved our server Will. Would highly recommend the "Un Wined" package..

Was this review helpful? Yes 2
TheInnontheLake, Guest Relations Manager at The Inn on the Lake, responded to this review

Dear Guest, We really appreciate you taking the time to a write a review on your recent stay. I will pass along your nice comments to Will and the rest of the staff at The Inn. We work very close with our partners at the NYWCC and are very proud of the packages we have to offer. Hope to see... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 31, 2015

My friends and I went to this Inn in June. We wanted to go on a wine tour and stayed over night. We got to the hotel earlier than check in time, and they allowed us to get into the room. We went to the indoor pool, we didn't know where the out door pool was. The room was comfortable,... More 

Was this review helpful? Yes 1
TheInnontheLake, Guest Relations Manager at The Inn on the Lake, responded to this review

Dear Guest, Thank you for taking the time to write a review about your weekend stay with us. I'm glad to hear you enjoyed one of the many wine tours that the Finger Lakes region has to offer. I will pass along all your nice to comments to the rest of the staff, hope we will be seeing you again... More 

1 review
5 of 5 stars Reviewed January 26, 2015

Thanks to everyone at the Inn. Great service,AWESOME bar with a great wine selection, and the cheese platter rocked!!! Can't wait to come back. We came here in the dead of winter and still loved it. Oh yea the room derives breakfast was great also.

Was this review helpful? Yes
TheInnontheLake, Guest Relations Manager at The Inn on the Lake, responded to this review

Dear Guest, Thank you for the great review! We are glad to hear you enjoyed your stay with us. Hope to see you again soon! More 

Germantown, Maryland
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2015

Stayed the first weekend in January as a wedding guest. Standard Room was clean and comfortable with two queen beds. Nice venue for a wedding. Staff was friendly and helpful. Looks like this would be a particularly nice stay for warmer weather and the location on the lake. Ate in the restaurant. One review mentions k-cup brewer, our room had... More 

Was this review helpful? Yes 1
TheInnontheLake, Guest Relations Manager at The Inn on the Lake, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. We are glad to hear you had a nice wedding weekend! I will pass along your nice comments to housekeeping and the rest of the staff. Hopefully you can make it back over the summer! More 

1 review
5 of 5 stars Reviewed January 7, 2015

I stayed for several days in July 2014. I was in one of the "honeymoon suites" located at the far side of the inn, overlooking the waterway to the lake. It was quiet, serene and relaxing. I had a bottle of my sparkling water explode in the mini fridge and maintain ace was quick to adjust the thermostat and cleaned... More 

Was this review helpful? Yes
TheInnontheLake, Guest Relations Manager at The Inn on the Lake, responded to this review

Dear Guest, Thank you for the review! I think with all the room upgrades we are making, you will find us to be an even better fit for you when you return this summer. See you soon! More 

Utica, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2014

Our stay at the Inn started off on the right foot with the 2 very pleasant gentlemen who checked us in and directed us to our room. Upon entering, we were surprised to find a Keurig coffee maker and assorted k-cups - very nice. The room was very clean and we got a good nights sleep on the pillow top... More 

Was this review helpful? Yes 1
TheInnontheLake, Guest Relations Manager at The Inn on the Lake, responded to this review

Dear Guest, Thank you very much for the review! I will pass along your nice comments to Natasha and the rest of the Inn staff. I'm glad to hear you enjoyed our new double pillow-top mattresses, we are continuing the upgrades to our guest rooms which include new doors and lock system. We look forward to you staying with us... More 

Gloucester, Massachusetts
Top Contributor
85 reviews 85 reviews
10 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed December 15, 2014

Although we have stayed in this hotel many times (we travel through at least twice a year) this time I was disappointed. The room was near the outside door as we requested (we had our dog with us) but the bathroom was ice cold, no amount of heat could warm it up. The fan for heat was unbelievably loud. The... More 

Was this review helpful? Yes
TheInnontheLake, Guest Relations Manager at The Inn on the Lake, responded to this review

Dear Guest, Thank you for taking the time to review your last stay with us. We are very sorry to hear you had some issues with your room, our front desk and full time maintenance staff could have taken care of any issues during your stay. I will discuss the billing issues with my Restaurant Manager. We love having you... More 

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