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The Inn on the Lake

770 S. Main Street, Canandaigua, NY 14424
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301 Reviews from our TripAdvisor Community

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Paris, Canada
Level Contributor
86 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed January 2, 2016

We've stayed at the Inn a few times while visiting Canandaigua. We have never been disappointed. It is clean and covers all the necessary bases. We like windows that open to get fresh air- check. Clean bathroom, good shower- check. Lounge/bar area to visit with friends- check. Good in-house breakfast for a decent price- check. Indoor pool and hot tub-... More 

Helpful?
Thank St_Belmont
TheInnontheLake, Manager at The Inn on the Lake, responded to this review

Dear St_Belmont- Thank you for staying with us while you are in the Canandaigua area, we hope you will continue to choose us. I will be sure to pass along all your nice comments to the staff, thank you for your review. Take care. Jim, Director of Operations More 

New York
Level Contributor
197 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed December 31, 2015

We stayed here over the holidays. Decor in lobby was very festive and pretty. Some aspects are outdated but some look like they have been improved. What we liked: Comfortable beds, clean bathroom, upscale amenities, good room service menu, both desk and table in room, decent wifi, plenty of space in room. We also liked the large parking lot and... More 

Helpful?
Thank Lisa W
TheInnontheLake, Manager at The Inn on the Lake, responded to this review

Dear Lisa W.- Thank you for taking the time to write your review. We are glad to hear you enjoyed your stay with us over the holidays. I have noted your suggestions for improvements, and will make sure that they are addressed. Hope to see you back over the summer! Take care. Jim, Director of Operations More 

Level Contributor
3 reviews
4 of 5 stars Reviewed November 22, 2015 via mobile

Clean room, very comfortable bed. Decor a little outdated (sofa in living room) and some of the chairs. Overall comfortable stay, was impressed with the Keurig in the dining area. Did ask for an extended checkout as checkout is 11am and was granted an additional 30 minutes to 11:30. I was a little shocked that they wouldn't offer noon and... More 

Helpful?
Thank Andy F
TheInnontheLake, Manager at The Inn on the Lake, responded to this review

Dear Andy- Thank you for your review. Very glad to hear you had a comfortable stay. Have a Happy Holidays! Take care, Jim, Director of Hotel Operations More 

Greensboro, North Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 17, 2015

This was my third stay at Inn on the Lake. We gather there for a retreat yearly. I have always been comfortable and cared for by the entire staff. From Will at the front desk, to Frank the intrepid bartender, to Doobie, the most accommodating of helpers, all treated us like we were special. The beds are dreamy. The food... More 

Helpful?
2 Thank shanklemsw
TheInnontheLake, Manager at The Inn on the Lake, responded to this review

Dear Guest- Thank you so much for your review! We have loved having your group here the past several years. I will be sure to pass along your nice comments to Will, Frank, Dave "Doobie" and the rest of the staff at The Inn. Happy Holidays! Jim, Director of Hotel Operations More 

Minneapolis, Minnesota
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed October 19, 2015 via mobile

Worst first impression - the young woman at reception was quite unfriendly - very curt. When asked where the NY Wine & Culinary Center (the only plus about this hotel!) was located she impatiently indicated across the parking lot & said "tan building". However must say that the mgr. we met later on was quite nice. WiFi reception was sporadic.... More 

Helpful?
Thank FormerCA-MNtraveler
TheInnontheLake, Manager at The Inn on the Lake, responded to this review

Dear Guest- Thank you for taking the time to write your review, feedback is very important to us. Just this past year we have replaced all the guest hall carpet and wall covering, doors/frames, lock systems, drapes, valances and guest room seating. We also replaced all the mattresses and box springs with the most comfortable mattress in the hotel industry,... More 

Travelers are raving about these Canandaigua hotels

Elmira, New York
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 18, 2015

we chose this hotel for a three-day getaway for its location on a beautiful lake and its closeness to a charming town. As everyone remarks first, the grounds are stunningly beautiful, the rooms comfortable but ordinary, if somewhat dark. We had a room with a patio facing the lake, and this made our stay all the more pleasant. The staff... More 

Helpful?
Thank David H
TheInnontheLake, Manager at The Inn on the Lake, responded to this review

Dear David, Thank you for taking the time to review your stay with us, I am glad you had a nice three-day getaway. Hope you and your family have a Happy Holidays. Jim, Director of Hotel Operations More 

Toronto, Canada
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed October 14, 2015 via mobile

It was a wonderful Labour Day get-away! My teen boys and I loved everything: location which is right on the lake, accommodation, restaurants, the vibe itself. Relaxing in the chairs in the shade produced by huge willow trees on the grounds or along the docking areas where numerous power boats were mooring in and out. Canandaigua is a cute small... More 

Helpful?
Thank msedona
TheInnontheLake, Manager at The Inn on the Lake, responded to this review

Dear Msedona- Thank you for writing an outstanding review of your stay of Labor Day. We hope to see you again next year. Have a safe and happy holidays! Jim, Director of Hotel Operations More 

Cheshire, Connecticut
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 13, 2015

We choose the Inn based on location on the tip of Canandaigua Lake so that we could do wine tours on Kaeuka Lake and Seneca Lake and we are so glad we did. Our room was very comfortable. The food was excellent with a beautiful patio for dining, overlooking the lake. Staff provided excellent service!!

Helpful?
1 Thank artadobbs
TheInnontheLake, Manager at The Inn on the Lake, responded to this review

Dear artadobbs- Thank you for your review. We are glad to hear you chose us for your stay as you toured some of the outstanding wineries on Keuka and Seneca. Hope to see you again next year. Have a happy Holidays! Jim, Director of Hotel Operations More 

Toronto, ON
Level Contributor
114 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed October 11, 2015

We chose to spend our night in Canandaigua here because of the location on the lake, and we spent a little extra for a room with a lake view. We had a ground floor room with access to the back lawn - there were a couple of chairs on the room's patio, and a line of chairs at the water's... More 

Helpful?
Thank roseandribbons
TheInnontheLake, Manager at The Inn on the Lake, responded to this review

Dear Guest- Thank you for your review. Your feedback is very important to us. Have a Happy Holidays! Jim, Director of Hotel Operations More 

Glasgow
Level Contributor
168 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed October 7, 2015 via mobile

Although we were a little bit confused by signage on entry to the hotel – conference centre and New York wine providing the confusion – we did manage to find a parking space and check into the hotel. As UK citizens we have come to expect pleasantries and a welcome environment from hotel receptions in USA and although we were... More 

Helpful?
Thank Nicky S
TheInnontheLake, Manager at The Inn on the Lake, responded to this review

Dear Nicky S- Thank you very much for taking the time to write a review of your stay with us. Very glad to hear you had a wonderful stay. Take care. Jim, Director of Hotel Operations More 

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