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All 14 Canandaigua hotels

Holiday Inn Express Canandaigua - Finger Lakes

2.5 of 5 Hotel   |   4420 Eastern Blvd, Route 5 & 20, Canandaigua, NY 14424
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Holiday Inn Express Canandaigua - Finger Lakes
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Ranked #2 of 14 Hotels in Canandaigua
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
judym52 Rochester, New York
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99 reviews from our community

Traveler rating
    63
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    9
    4
    3
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42
23
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rochester, New York
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars NEW

The hotel is a Holiday Inn Express so you know what to expect…hot breakfast that's well maintained and fresh cookies in the afternoon. Coffee available all day--thank you God. But, here is the problem we had--we could not find the driveway! It was so snowy and the driveway/parking lot had not been plowed in a l-o-n-g time. We could see... More 

Was this review helpful? Yes 1
Steve M, Front Office Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Dear Guest, Thank you for staying with us and thank you for your feedback, we truly appreciate it. We are happy to hear that you enjoyed our breakfast, cookies, and coffee. We do apologize that you had difficulty finding our driveway due to the snow. We do have a contract with a snow plow service and we will be sure... More 

Canandaigua, New York
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 2, 2014

Rooms very nice, lobby and common areas close by and convenient. Appears to be a relatively new hotel, but very comparable to other hotels in the area. Convenient to restaurants, grocery stores, convenience stores, and gas. Hotel staff very friendly. A good choice for the money. Breakfast was hot and always on time. Not much of a view and a... More 

Was this review helpful? Yes 2
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Dear Guest, Thank you so much for taking the time to give us your feedback of your stay here with us. Our team works really hard making sure our property is very clean and breakfast is always out on time and always hot.I am so glad to hear that you had a wonderful experience. We are currently thinking of strategies... More 

Wantagh, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 28, 2014

I stayed at this hotel for business purposes during the NJCAA Cross Country National Championships. I got a king room. (Room 232) The entire room was relatively clean, smelled fresh, and very bright. The refrigerator and microwave worked perfectly. Plenty of space to work in the room for the desk was very large. The bathroom was a good size as... More 

Was this review helpful? Yes
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Dear Guest, Thank you so much for choosing to stay with us during the NJCAA Cross Country National Championship. I greatly apologize about the dust that you found in your room. It is very important to us that our rooms are clean and dust free. I will pass on your feedback to our housekeeping team and again, I greatly apologize... More 

Buffalo, New York, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 7, 2014

Stayed here for 9 weeks while working out of town and it was great. Friendly staff, nice pool, hot breakfast, lots of area to hang out. Very accommodating, made me feel welcome being away from home,especially Katherine, Marisol Jodi and Steve

Was this review helpful? Yes
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Dear Rob, We absolutely enjoyed having you and your work team stay with us. Thank you so much for choosing to here and for the kind words. I will be sure to let the whole team know about your nice comments. I am so glad we were able to make you feel at home during your long work weeks. We... More 

Glenside
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 21, 2014

I really loved the location of this property. Moreover, the place was REALLY clean. The rooms were cozy. The staff was friendly. They had cookies and flavored water waiting in the lobby for their guests and their breakfast was really yummy! I would definitely stay here again if I were in the area. My only complaint would be that I... More 

Was this review helpful? Yes
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Dear Guest, Thank you so much for choosing to stay with us. I am so glad to hear that you enjoyed our clean and cozy rooms, as well as, our friendly staff and complimentary hot breakfast. We greatly appreciate your feedback and look forward to serving you in the future. More 

New York City, New York
Senior Contributor
41 reviews 41 reviews
33 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 13, 2014

My husband and I stayed at the HIExpress over the weekend (two nights). The hotel is well-appointed and the staff very helpful. Our room was comfortable, pristine clean and quiet. A wonderful experience overall, we hope to be back soon!

Was this review helpful? Yes
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Dear Guest, Thank you for choosing to stay with us. I am so glad to hear that you and your husband had a great experience with us. I am also glad you enjoyed our helpful staff and our clean property. We greatly appreciate your feedback and we look forward to seeing you in the future. Thank you. More 

Phelps, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 13, 2014

great pool,great customer service,great clean room.Will visit again 100%.Me and my family felt very-very wellcome.Planning to visit that hotel next January again.Very clean ,truly a wonderfull hotel,very nice entrance fireplace.

Was this review helpful? Yes
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Dear Guest, Thank you so much for taking the time to give us your feedback of our stay. I am so glad to hear that you and your family enjoyed your experience. I am so glad that you will be able to see us again in January. Thank you for choosing to stay with us and we look forward to... More 

Sarasota, Florida
Top Contributor
78 reviews 78 reviews
40 hotel reviews
108 helpful votes 108 helpful votes
1 of 5 stars Reviewed October 9, 2014

Perhaps the cheapest built crackerbox we EVER stayed in. First of all, the staff, especially Catherine on the front desk, were superb. But, the hotel feels like it was built with an old Erector set. Whenever anyone walked past the door of room 328, or moved around in the adjoining rooms we felt it in the floor, and the uncomfortablly... More 

Was this review helpful? Yes
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Dear Guest, I would just like to apologize about the noise level and lack of sleep that you had during your stay. It is very important to us that our guest receive a good night’s sleep. I appreciate you giving us your feedback on your stay here with us. We are always striving to be the best that we can... More 

Winchester, Virginia
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 9, 2014

I arrived at the Holiday Inn Express and found a wonderfully appointed and recently built hotel. The check in experience was quick, the morning breakfast was very nice, and the hostess kept the breakfast area clean. The rooms were modern looking and very clean. I can see the pride of the entire staff in this hotel. I don't usually stop... More 

Was this review helpful? Yes
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Steve, Thank you so much for choosing to stay with us. I am so glad that you enjoyed your experience from our guest rooms all the way to our staff. I appreciate you stopping by and letting me know how we are doing. We take a lot of pride making sure that we are doing our absolute best. Thank you... More 

Three Lakes, Wisconsin
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 8, 2014

I had the great pleasure of spending a couple nights at this hotel. The staff was exceptional....gracious,friendly,welcoming and helpful. The room was very clean and fresh. The decor in the room was modern and inviting. Breakfast buffet was also excellent. Holiday Inn Express gets my vote as being one of the best around!

Was this review helpful? Yes 1
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Dear Guest, Thank you so much for taking the time in giving us your feedback of your stay. I am pleased to hear that our staff was exceptional in giving you a gracious and friendly welcome. We want to make sure that you are having a great experience and our team does a great job making sure that happens for... More 

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Additional Information about Holiday Inn Express Canandaigua - Finger Lakes

Address: 4420 Eastern Blvd, Route 5 & 20, Canandaigua, NY 14424
Phone Number:
Location: United States > New York > Finger Lakes > Canandaigua
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Canandaigua - Finger Lakes 2.5*
Number of rooms: 75
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