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Country Inn & Suites By Carlson, Rochester-East

2.5 of 5
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2835 Monroe Avenue, Brighton, NY 14618 (Formerly Holiday Inn Express Rochester)
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Country Inn & Suites By Carlson, Rochester-East
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172 Reviews from our TripAdvisor Community

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Wickliffe, Ohio
1 review
2 of 5 stars Reviewed 6 days ago NEW

We staid here this past weekend with the family. Got two rooms, a suite and a double. The rooms are spacious and the suite is divided nicely. However, the suite did not have a pull-out sofa, as the reservation desk made us believe. And the rooms are dated. Paint is peeling on the doors, carpet is old, bathtubs with rust... More 

Helpful?
Thank Leonid440
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Leonid440, Thank you for your review. I sorry to hear about your experience with us. We have done some renovations including all new carpet throughout the whole property. We still have more renovations to go. I hope you will give us another try on your next trip to Rochester. Thank you, Brian Ugorek General Manager More 

New York City, New York
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is conveniently located by highways and near Wegmans (the big one in Pittsfor, aka the mothership). The facilities are nice - nothing spectacular. The king bed was comfy, and the blackout curtains are handy. Breakfast was good. Overall, a decent experience.

Helpful?
Thank discopantsguy
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Discopantsguy, Thank you for your review of your stay! I am glad our facilities and location worked for your needs. I too am a big fan of the wegmans "mothership" store. I hope on your next travel to Rochester you will choose us again. Thank you, Brian Ugorek General Manager More 

Boston, Massachusetts
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a typical average place to stay, with a genuinely friendly and helpful staff, clean rooms, a great location, and within walking distance of several restaurants. So it is Average in the delightful, friendly, economical, sense of the word. The free breakfast is basic but complete.

Helpful?
Thank cberlet
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

cberlet, Thank you for taking the time to give us your feedback on your stay. I hope you will choose to stay with us again on your next trip. Brian Ugorek General Manager More 

Richmond, Virginia
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 7, 2016

the location was excellent for my needs. quick and easy access to highway that put everywhere I needed to be within 30 minutes. Staff was very accommodating, no problems checking-in and continental breakfast was good. the one small problem was our room #214 the tub/shower water diverter did not operate 100% correctly so the shower did not have the water... More 

Helpful?
Thank c c
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

C C, Thank you for your feedback, I am sorry to hear about your shower/tub issue, I will pass that along to maintenance to look at. I am happy to hear that you enjoyed the rest of your stay and I hope you will choose to stay with us again on your next trip to Rochester. Thank you, Brian Ugorek... More 

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