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Grand Royale Hotel

79 Collier St, Binghamton, NY 13901
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Grand Royale Hotel
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Ranked #9 of 12 Hotels in Binghamton
A recent review
4 of 5 stars Reviewed September 3, 2014
michelle h Philadelphia, Pennsylvania
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120 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 3, 2014

I trip advisor'd TONS of hotels in Binghamton mostly because we needed a pet friendly spot. The Grand Royale got a bunch of TERRIBLE reviews. like, lots of them-that it was dirty, that it was outdated, that it smelled, that there were bugs, that the staff was rude...all the things that would usually make me flee for the nearest chain... More 

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Westfield, New York
Senior Contributor
23 reviews 23 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 9, 2014

Tired of the "same ol, same ol?" Then this may be the place for you. The Grand has SO much personality it is not funny! It should be the setting for a John Irving novel! It is stately and majestic, but a little worn on the edges. Not dirty or bad, don't get me wrong, just "homey"! The staff is... More 

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White River Junction, Vermont
Top Contributor
108 reviews 108 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed January 8, 2014

The Grand Royale Hotel is located in downtown Binghamton, NY. It was at one time the municipal building and has been converted to a hotel of history and charm. The current owners have done a credible job of upgrading the building while at the same time preserving its distinctive past. A special treat is what was once the City Council... More 

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Alexandria, Virginia
1 review
4 of 5 stars Reviewed December 19, 2013

This hotel is in a magnificent building constructed in 1897 as Binghamton's city hall, in the center of town and facing the ornate court house. The rooms are spacious, with high ceilings and large windows, the bathrooms are nicely appointed, the hotel staff are exceptionally pleasant and helpful, and the rates are very reasonable. My wife and I stayed two... More 

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Singapore, Singapore
Top Contributor
130 reviews 130 reviews
37 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed November 5, 2013

Good: 1) Big and comfortable rooms 2) Toiletries were provided. 3) Helpful and polite staff. 4) Location was in centre of city 5) Nice knowing that this was a city hall in the past 6) Beautiful dining area with free breakfast 7) free parking Bad: 1) One of the room aircons were down. We booked a couple of rooms 2)... More 

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GrandRoyaleHotel, Manager at Grand Royale Hotel, responded to this review

Thank you very much for your patronage and your positive feedback. We shall look forward to your future visits, and patronage and the loyalty .We are open to suggestions so that we may continue to provide the service to our valued and esteemed guest to their satisfaction. More 

NY
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 31, 2013

We stayed here during parents weekend at Bing.U. All the hotels in Vestal bumped up their rates and demanded a 2 night stay. We booked the Grand Royale at a very reasonable rate for Saturday night only. No regrets... our room was small, but clean. The queen sized bed was very comfortable. The staff was friendly and helpful. Our room... More 

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GrandRoyaleHotel, General Manager at Grand Royale Hotel, responded to this review

Thank you very much for the review. We are going to renovate very soon, and we can assure you , your next trip will be even more better with the enhancements, after serious consideration of the other guests recommendation. We certainly do look forwards for futures visits and stay at our hotel. More 

Atlanta, Georgia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 30, 2013

When I booked this hotel, I was a bit worried because of some of the negative reviews here, but I was pleasantly surprised. First, let me go through the negatives, and then I will give the reason I liked it here: - The hotel was at one time City Hall and was converted. That being the case, the room and... More 

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GrandRoyaleHotel, General Manager at Grand Royale Hotel, responded to this review

Thank you very much for the review. We are going to renovate very soon, and we can assure you , your next trip will be even more better with the enhancements, after serious consideration of the other guests recommendation.we do have larger and spacious rooms, We certainly do look forwards for futures visits and stay at our hotel. More 

Gatineau, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 25, 2013

We chose this location because of the unique historical aspect - this is the former City Hall of Binghamton. The rooms are unique - 10 or 12 foot ceiling in our room. The service was adequate. There were a few issues but I noticed a common thread. The hotel is hard to find if you are using a GPS and... More 

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GrandRoyaleHotel, General Manager at Grand Royale Hotel, responded to this review

Thank you very much forcritque. we do sincerely apologise for the istances that you have mentioned. We are not offering excuses. 1. we are aware of the issue about the entance location, how it misleads, even the gps or google or map searches. we have even addressed this issue with the town and city and in fact tthey citys zoning... More 

Los Angeles
Contributor
20 reviews 20 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 16, 2013

To be fair, we arrived really late at night with no reservation. There was a room available and the price was reasonable (I think there were probably a LOT of rooms available). The building looks very stately and nice, but the interior is a little dated. Again, late at night, but there were random people milling around the town which... More 

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GrandRoyaleHotel, General Manager at Grand Royale Hotel, responded to this review

Thank you very much for the review. We are going to renovate very soon, and we can assure you , your next trip will be even more better with the enhancements, after serious consideration of the other guests recommendation.we do have larger and spacious rooms, We do apologise for the slip up vis a vis the pins.. weare training the... More 

Atco, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 of 5 stars Reviewed October 8, 2013

To save some money my girlfriend and I decided to stay in this historic government building. We stayed on a quiet Monday night. The price was agreeable, the desk help was friendly and the room, while small, was clean. The room offered a flat screen TV and a minifridge, but no channel guide. The bathroom was small, but it had... More 

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GrandRoyaleHotel, Manager at Grand Royale Hotel, responded to this review

We are very happy to hear that you would stay with us again, although our hotel wasn't quite what you were expecting. The opinions and feedback expressed by our guests are taken very seriously. In regards to breakfast, I’m sorry we didn't meet your expectations. We will however keep your suggestions in mind to further enhance our complimentary selections. We... More 

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