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Holiday Inn Binghamton - Hawley St/Downtown

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2-8 Hawley Street, Binghamton, NY 13901
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Holiday Inn Binghamton - Hawley St/Downtown
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Holiday Inn Binghamton - Hawley St/Downtown
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227 reviews from our community

Traveler rating
    82
    78
    41
    18
    8
See reviews for
83
29
7
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Shalimar, Florida
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Tiny little bathrooms and bedrooms. Paper & FOD on the floor of the room (was it vacuumed between guests...Nope). Looks like it went thru a renovation recently, but the bones of the hotel are just very old with very small rooms.

Was this review helpful? Yes
JennyDSales, Guest Relations Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review

Hi Harry W, Thank you for your feedback regarding the Holiday Inn Binghamton. We are currently in the midst of renovating the entire property. Our rooms vary in size, some are larger than others and upon availability you can certainly request to be placed in one of our larger rooms or even one of our two-room suites which are quite... More 

Sewell, New Jersey
1 review
3 of 5 stars Reviewed 2 weeks ago

Our restaurant server, Ericka, was very friendly, helpful & accommodating when she waited on us, the morning of March 4th 2015. She appologized for the problems we encountered at dinner, the night before, explaining that our evening server was very new at the job (our evening server did the best she could, under the circumstances, and we hold no ill... More 

Was this review helpful? Yes
JennyDSales, Guest Relations Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review

Hi Gary M, Thank you for your comments regarding your experience with Ericka, I'm glad you enjoyed her service. I apologize for the difficulties you were met with during dinner service-please know that this issue has been addressed and will not occur again. Please let me know the next time you are in town-your dinner is on me! -Jenny D.,... More 

Walnut Creek, California
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Kitchen ran out of several key foods for dinner on 3/3 and the new waitress, Teresa was embarressed, but handled the challenge very well for a new waitress. The breakfast waitress, Ericka, was great and managed our table of 10 with ease!

Was this review helpful? Yes
JennyDSales, Guest Relations Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review

Hello Ed S., We greatly appreciate you taking the time to share your experience and review our hotel. Thank you for recognizing Theresa's tenacity and Ericka's professionalism in our restaurant! We apologize that we ran out of some items in our Kitchen and we will discuss this matter further with our Management team. Please reach out to me and let... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 20, 2015

Hotel was very clean and modern in decor. The room was small but comfortable. The service at breakfast was very good. The food was ok. Breakfast was included in our stay. So, a good value. Not great but good.

Was this review helpful? Yes
JennyDSales, Guest Relations Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review

Hi jrozie. Thank you for your review regarding your stay with us for last years Halloween Party. We're glad to hear you enjoyed breakfast at our restaurant. -Jenny D. Guest Relations More 

Delhi, New York
1 review
4 of 5 stars Reviewed February 18, 2015

We stayed the weekend for the sectional wrestling tournament. Staff was very friendly and accommodating. Room was clean although the air was a little dry. The restaurant had a good breakfast buffet or order from the menu. Our server, Ericka, was friendly and personable.

Was this review helpful? Yes
JennyDSales, Guest Relations Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review

Hi Peggy b., Thank you for your review and for highlighting your experience with Ericka in your comments! We hope the wrestling tournament went well for the wrestler in your family! -Jenny D. Guest Relations More 

Binghamton, New York
1 review
5 of 5 stars Reviewed February 13, 2015

From the flawless check in to the comfortable, large room to the friendly wait staff in the restaurant, this hotel is THE BEST. Patrice runs the bar efficiently and with a great sense of humor, and no one ever appeared to be left waiting. Sabrina remembered my drink from the night before and made excellent menu recommendations. Both ladies prove... More 

Was this review helpful? Yes
JennyDSales, Guest Relations Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review

Hi Lisa T, We greatly appreciate your 5 star review of our property and we're glad to see that you enjoyed every bit of your experience with us! Thank you for mentioning some of our staff that stood out to you-they will be delighted to read your review! They are true customer service professionals. We hope to see you again... More 

Brockport
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 3, 2015

We stayed here for a soccer tournament for one of our children. The staff were very accommodating throughout our staff. The in-house restaurant food was very good. On the our first night (Jan30), our waitress was so helpful and pleasant. We came in with a large party of parents and children and she did great.

Was this review helpful? Yes
JennyDSales, Guest Relations Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review

Hello ITCS1962, Thank you for your 5 star review of our property and your comments regarding your experience in our restaurant. We were happy to host your Soccer group and hope to see you again in the future! -Jenny D, More 

Buffalo, New York
Contributor
20 reviews 20 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 31, 2015

Michael at the front desk is awesome. He greeted me by name before I had the chance to say who I was! If you've never had a flawless, expedient check in before at a hotel - check in here. I can't say enough about this hotel and why you should stay here. The rooms are updated and well kept. The... More 

Was this review helpful? Yes
JennyDSales, Guest Relations Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review

Hello Dan, Thank you for your rave review of our hotel, it is always a pleasure to host you and we look forward to your next visit! -Jenny D. Guest Relations More 

Tuxedo Park, New York
1 review
5 of 5 stars Reviewed January 31, 2015

The front desk staff could not be more accomodating. Every need and request was met immediately and with a smile. Sabrina at the bar is the best. She was very knowledgeable of the area and the shops around the town. She also made some great cocktails. Stay was wonderfull

Was this review helpful? Yes
JennyDSales, Guest Relations Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review

Hello Barbara, Thank you for your 5 star review and your comments regarding your stay with us! We're glad to hear you enjoyed your time at The Lounge! -Jenny D. Guest Relations More 

1 review
5 of 5 stars Reviewed January 30, 2015

Michael Potenzino and Dennis Brown at the front desk were very friendly and extremely helpful and accommodating. The room was neat and clean. We had a wonderful weekend, enjoyed our stay, and would definitely come back again.

Was this review helpful? Yes
JennyDSales, Guest Relations Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review

Hello tominator86, Thank you for your 5 star review and your comments regarding Michael and Dennis at the front desk, judging from our recent reviews they are a great team! We're glad to hear you enjoyed our accommodations and we hope to see you again in the future! -Jenny D. Guest Relations More 

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