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Bear Mountain Inn

2.5 of 5 Rt 9W, PO Box 351, Bear Mountain, NY 10911
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158 reviews from our community

Traveler rating
    49
    52
    22
    24
    11
See reviews for
43
68
7
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Bear Mountain Inn
See the most recent reviews
Highland Falls, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2013

I Recently ate at the restaurant in the bear Mt. Inn and i must say i throughly enjoyed myself. the food was awesome & the service was excellent. one of The waiters me and my family had was awesome his name was tommy, he was well mannered and very well spoken he made sure our waters were filled always and... More 

Was this review helpful? Yes 1
Geneva, Switzerland
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed July 16, 2013

Set in lush State Park, Bear Mountain Inn was renovated with a mix of State and private money about a decade ago. The Inn sits between a parking lot that is inundated by city buses dropping off hundreds of screaming school kids each day and a lake front with a very busy public picnic area. Despite is idyllic situation the... More 

Was this review helpful? Yes 8
Liz M, Director of Sales at Bear Mountain Inn, responded to this review

Thank you so much for offering such a thorough and candid review of your recent stay at the Bear Mountain Inn. Please accept my most sincere of apologies for your disappointing stay. We are dedicated to improving and growing to ensure these issues aren't encountered in the future. I would truly love the opportunity to speak with you in a... More 

new jersey
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 15, 2013

Room was nice although the AC is loud Coffee was always empty even when I asked to have it refilled outside is a disaster dug up everywhere Turkey Vultures spreading Garbage at dusk and no hot water in the morning had to take a cold shower. Gave me 25% off the room I have stayed in many hotels and whenever... More 

Was this review helpful? Yes 5
Liz M, Director of Sales at Bear Mountain Inn, responded to this review

Thank you so much for your candid review of the Bear Mountain Inn. Please accept our apologies as your stay did not meet your expectations. We are diligently working to improve our services to best serve all our guests. I would like the opportunity to speak with you directly in order to better understand how we might be able to... More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 9, 2013

We used to take day trips to Bear Montain often, many years ago. When we heard that the Inn was recently renovated, we thought what a perfect way to celebrate our 20th wedding anniversary - back to a place we always enjoyed. Our anniversary is July 4th. We understand that Bear Mountain is a State Park, but we never thought... More 

Was this review helpful? Yes 5
Liz M, Director of Sales at Bear Mountain Inn, responded to this review

Thank you so much for your review, and please accept our most sincere of apologies for your disappointing experience. The service you received is not at all what we expect of our team members, and we hope to have the opportunity to make this up to you. Parking is sometimes a hurdle we face - Bear Mountain is a state... More 

White Plains, New York
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 2, 2013

We stayed one night, on a Monday. This was a tough review to write, because it's a nice place but in the end if they don't provide an environment that allows a decent night's sleep they have NOT done their job. The good -- beautiful surroundings, on a Monday no crowds, very helpful staff, restaurant surprisingly good and reasonably priced.... More 

Was this review helpful? Yes 4
Liz M, Director of Sales at Bear Mountain Inn, responded to this review

Thank you very much for your review. We appreciate all your feedback, and are pleased that you enjoyed the restaurant. Please accept our apologies for the interruptions our HVAC system caused you. We are diligently working with several HVAC contractors to find the best possible solution to this specific issue. It is our goal to offer a remarkable experience to... More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 24, 2013

My husband and I traveled midweek with our three kids so we could tour West Point with our rising senior. We were so glad we booked Bear Mountain. The area is beautiful and the lodge was very nice. We stayed at the State Game Lodge in South Dakota several years ago and it remided us alot of that lodge. Our... More 

Was this review helpful? Yes 1
long island NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 24, 2013

I just spent a one night stay at the inn, and was satisfied with the value using a promotional deal. Just a few things to mention, the Front desk seemed short staffed. The young lady did a very good job handling everything though! We had a few minor issues but she promptly fixed them. Now to the room, Please do... More 

Was this review helpful? Yes 1
Liz M, Director of Sales at Bear Mountain Inn, responded to this review

Thank you very much for taking some time to share your thoughts regarding your recent stay at the Bear Mountain Inn. Please accept my apologies for the inconvenience caused by the air conditioning in your guestroom. We are aware of a few glitches in the air conditioning system and are working diligently to find a solution as soon as possible.... More 

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 20, 2013

Our room, a double-queen mini-suite, was very nice and quite reasonably priced. The Inn itself has been renovated and is sparkling inside. We enjoyed the hiking trails and the proximity to other attractions and shopping. Sunday was marred by the large number of day trippers from NYC on the grounds, but Monday and Tuesday were quiet and relaxing. We ate... More 

Was this review helpful? Yes 1
Liz M, Director of Sales at Bear Mountain Inn, responded to this review

Thank you so much for your honest and frank feedback regarding your recent stay at Bear Mountain Inn. Please accept my apologies for your unsatisfactory experience. Your review has been forwarded to all our operating departments for immediate training and corrective action. The lack of hospitality you experienced is unacceptable and not the standards we expect of our team members.... More 

New Jersey
Top Contributor
240 reviews 240 reviews
29 hotel reviews
249 helpful votes 249 helpful votes
2 of 5 stars Reviewed June 18, 2013

We were so happy to watch the restoration begin on what was once a glorious building and property. We decided to stay and experience a memory from the past and were 100% disappointed. The concern of safety was great. Not only are the elevators opened to the public which included some homeless folks it seems to be a great way... More 

Was this review helpful? Yes 5
Liz M, Director of Sales at Bear Mountain Inn, responded to this review

Thank you so much for your candid response. We are appreciative of all feedback received. We are sincerely apologetic that we did not meet your expectations, and will continue to strive to offer the best possible services to all our guests. I would be remiss if I didn't observe that Bear Mountain State Park is a public facility to be... More 

Providence, Rhode Island
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 14, 2013

The architecture is grand and the location is beautiful but this historic lodge has some problems that take away from the pleasure of a visit. Our room was large and nicely appointed with a beautiful new bathroom. Some details still need to be addressed - hooks in the bathroom? Areas of the hotel have been nicely restored and there are... More 

Was this review helpful? Yes 1
Liz M, Director of Sales at Bear Mountain Inn, responded to this review

Thank you so much for your review of the Bear Mountain Inn. We appreciate all feedback. It is with great excitement that we report that New York State Parks was just awarded grant funds for the specific purpose of giving the Inn a facelift and manicuring of the landscaping, driveways and parking area. Timelines have not yet been set as... More 

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Additional Information about Bear Mountain Inn

Address: Rt 9W, PO Box 351, Bear Mountain, NY 10911
Location: United States > New York > Bear Mountain
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Bear Mountain Inn 2.5*
Number of rooms: 48
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Also Known As:
Bear Mountain Hotel Bear Mountain

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