We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 12 Batavia hotels

Clarion Hotel Palm Island Indoor Waterpark

3.0 of 5 Hotel   |   8250 Park Road, Batavia, NY 14020
Hotel amenities
Save Saved
You added Clarion Hotel Palm Island Indoor Waterpark to your Saves list
Clarion Hotel Palm Island Indoor Waterpark
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
51%
Ranked #4 of 12 hotels in Batavia
A recent review
5 of 5 stars reviewed 4 days ago
natalie41585 Rochester, New York
Write a Review

202 people have reviewed this hotel

Traveler rating
    49
    51
    40
    34
    28
See reviews for
112
15
7
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Rochester, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Place is great we have been here a few times and it's better service every time... Staff is very warm and friendly.. water park staff is amazing. Only suggestion is for restaurant don't just offer buffet after certain time keep menu open buffet not very impressive..

Was this review helpful? Yes
Auburn, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

let me start with my arrival, Debbi at the front desk was more than accommodating. she make sure my wake up call and late check out was set up.My family enjoy water park while I am in conference in the hotel. I join with my family after my conference.I enjoy 2 big slide and hot tub. Water park is not... More

Was this review helpful? Yes 1
Ontario
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We are not new to the Rochester as we have family in the area, but we never get to be tourists when we're in town. So the Clarion was an ideal, quick stop in our itinerary for Ontario's March Break. Our 4th and 6th grade children enjoyed the water park for an evening, though preferred to watch TV the next... More

Was this review helpful? Yes 1
Rochester, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 6, 2014

My husband and I stayed at this Hotel for 1 Night and it was one night to many, there were bugs everywhere and the room looked like it was from the 80's, also there were stains on every surface. I had requested extra pillows in the room for our arrival due to being 6 months pregnant when making the reservations,... More

Was this review helpful? Yes 1

Travelers are raving about these Batavia hotels

Hamburg, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 2, 2014

The water park was fun and is really perfect for younger kids. I also have two older children, and I warned them ahead of time that the park was geared toward younger kids. They did still have fun on the two larger slides. The hotel wasn't as clean as I would have liked. Even the lobby and restaurant needed to... More

Was this review helpful? Yes 2
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

Thank you so much for your review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 27, 2014 via mobile

Appearance to me is HUGE in the hotel business. When your lobby is nicer than your rooms thats just wrong! Stains on the ceiling stains on the couch cushions on the pull out bed all over the love seat! Seriously invest in some stain remover or send the seat covers to a professional cleaner if your housekeeping can't get things... More

Was this review helpful? Yes 2
ParkRoadHospitality, Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

Thank you for sharing your experience in our hotel. I have shared your review with our housekeeping staff and are taking proper action to prevent this. We have already taken care of the room that you stayed in. We have had over hundreds of guest during the presidents day week. We had not received any complaints about anyone being sick... More

1 review
3 of 5 stars Reviewed February 22, 2014 via mobile

The water park is pretty good; 2 fully enclosed, twisty slides that begin inside, go outside and then finish back inside (one fast, one slow...you must be at least 42" tall for both), a large (25 person) hot tub, a 30-40 person pool with a basketball hoop and a kids play area (1 foot deep) with three little slides (two... More

Was this review helpful? Yes
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

Thank you for your review. We are so glad to hear that your kids enjoyed the water park. We have recently renovated our windows for the entire building and we have many upgrade plans in near future. We are constantly improving to serve you better. Thank You More

Contributor
16 reviews 16 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 22, 2014

We just returned from an over night stay with our 6 year old grandson. While this is an aging hotel, it was clean and very well managed. The waterpark was a lot of fun for my grandson on Sat. and Sun. We purchased the waterpark package which included several vouchers. We used the $25 breakfast one and ended up paying... More

Was this review helpful? Yes 2
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

Thank you so much for your review! We are so glad to hear that you and your grandson enjoyed the hotel. We sincerely appreciate your kind review. We look forward to your next visit. Thank you More

Syracuse, New York
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 19, 2014

The waterpark itself was wonderful. It is perfect for kids 12 and under (which I have) and there are plenty of lifeguards on duty. The lifeguards don't take any crap either... They discipline as necessary to keep lines flowing and the park safe for everyone, while still being very pleasant/cordial. The front desk staff was also wonderful- very friendly and... More

Was this review helpful? Yes 2
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

Thank you for your review, On behalf of our entire staff I apologize for your experience in our hotel. I can assure you that the issues you have mentioned has been properly addressed. I have shared your review with our hotel staff. Cleanliness and staff service is our top priority. We are constantly updating and upgrading to serve you better... More

Georgia
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 18, 2014

This hotel has great potential, but it is in serious need of updating. The Palm Island Waterpark is great and the perfect size for families with young children. The hotel on the other hand is one of the worst hotels I've stayed in. I was afraid to let my children touch anything, it felt so dirty. The carpets are filthy,... More

Was this review helpful? Yes
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

Thank you for your review. We are constantly updating to meet our guests' need. We recently upgraded all our windows, carpets and newer flat screen TVs. We have much more planned this year. Thank you for seeing the potential in us. We are working hard to turn that into reality. I hope your next visit will be pleasant. We are... More

Been to Clarion Hotel Palm Island Indoor Waterpark? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clarion Hotel Palm Island Indoor Waterpark

Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn
Address: 8250 Park Road, Batavia, NY 14020
Location: United States > New York > Batavia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 hotels in Batavia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Clarion Hotel Palm Island Indoor Waterpark 3*
Official Description (provided by the hotel):
Home of the BRAND NEW Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Clarion Hotel Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Snow Tubing, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Tingo, Orbitz, TripOnline SA, Choice Hotels, Hotels.com, Venere and Travelocity so you can book your Clarion Hotel Palm Island Indoor Waterpark reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Clarion Hotel Palm Island Indoor Waterpark, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.