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All 12 Batavia hotels

Clarion Hotel Palm Island Indoor Waterpark

3.0 of 5 Hotel   |   8250 Park Road, Batavia, NY 14020
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51%
Ranked #6 of 12 hotels in Batavia
A recent review
4 of 5 stars reviewed 1 week ago
bobbysgirl6668 Napoleon, Ohio
  • Reviews (229)
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229 people have reviewed this hotel

Traveler rating
    58
    55
    46
    38
    32
See reviews for
125
17
7
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Napoleon, Ohio
Contributor
17 reviews 17 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I want to begin with a word of praise for Brian who checked us out. He clearly understands the principals of customer satisfaction! All of the staff we interacted with were friendly and eager to be helpful. We were there for a convention and were disappointed that there were no king rooms available when we booked but that was our... More

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

We were excited to take our kids to this close by hotel and water park until we walked into our room. It was #105 & the rugs were dirty, stained which was gross. My daughter's socks were black walking around. We decided to live with it because we'd be at the water park all day anyway, but that quickly faded... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Our first time ever staying at a Clarian Hotel....and the last. As we entered it was dark because there was no light at or near the door. Our room was old and in a "tired" condition. First thing notices was black mold/mildew in the old tiled bathroom shower. The bathroom was very small with only one sink. You could barley... More

Was this review helpful? Yes 1
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I have addressed your concerns with our housekeeping manager to ensure that the appropriate actions are taken to prevent this from happening in the future. The satisfaction of our guests is very important to us, and we will be using your feedback to... More

ontario
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My family and I travel quite a lot, and especially enjoy going to Batavia New York....There is a casino there as well as live horse racing (in season). After trying several hotels, we have settled on the Clarion. When we have the children with us, there is the water park, which they love! The staff is very helpful and the... More

Was this review helpful? Yes 1
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

We're so glad that you've made us your regular place to stay. We certainly appreciate your returning business. With our waterpark, and close proximity to the casino, we're able to provide an enjoyable stay for the entire family. It's good to hear that you've been able to take advantage of so many things we offer to our guests. Thank you... More

Albany, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

While traveling upstate, me and my wife and child made a stop in Batavia, there were several choices within the area to stay at, however, when we were looking online, the water-park was what made this hotel stand out to us. We were not disappointed. The staff were all friendly and polite, the rooms, common areas, and pool areas were... More

Was this review helpful? Yes 1
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

We're so glad to hear that you enjoyed your stay here! Thank you for sharing your experience with us. We're looking forward to your next visit More

Trenton, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you stay at the Clarion you need to meet Sibon at the front desk.she has the best recommendations and goes out of the way to help. the hotel is very comfortable and well located too-but she is real star. they also has waterpark but we didn't use it. thanks Sibon

Was this review helpful? Yes 2
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

Thank you so much for your kind review! I have passed on your compliments to our staff. We hope to see you again soon! More

2 reviews
2 of 5 stars Reviewed 3 weeks ago

As a senior, we aren't interested in the Water Park, but we would have loved to be able to relax by the outdoor pool and have a quick swim. Nope, gotta pay $15.00 to walk through the water park which the pool is part and parcel of it. We were supposed to be given a $5.00 gift for the casino... More

Was this review helpful? Yes
ParkRoadHospitality, Guest Relations Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

On behalf of our entire team, please let me apologize for failing to exceed your expectations. The feedback you've provided for us is very helpful, and we will definitely be using your input to enhance the stays of all our future guests. Our goal is to provide an exceptional experience for guests of all ages. More

Amherst
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Great staff- everyone we spoke to was friendly and helpful - the kids loved the water park, and we were impressed with how clean it was! Highly recommend to anyone staying in the area! One of the best by far.

Was this review helpful? Yes
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

Thank you for sharing your experience with us! We love hearing that we have delighted our guests with both our service and facilities. I have shared your compliments with our staff. We certainly hope you are able to stay with us again in the future. More

Buffalo, New York
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I really enjoyed my stay there I have a daughter with special needs and this place was not to overwhelming for her.I was also able to have a room looking into the water parkso i can keep an eye on my older children. I also enjoyed the quite clean environment. The staff was friendly and curious. We also enjoyed the... More

Was this review helpful? Yes
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

Thank you for taking the time to review our hotel. I am very happy to hear that you enjoyed your stay and that all of your children had fun in the waterpark. The satisfaction of our guests is very important to us. We're looking forward to your return visit! More

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On the last leg of our trip, this was the most brilliant surprise one could have asked for. Took the family (of 6, no less!) to an adventure trip in Manhattan. The trip overall was an amazing break from the dull Toronto Suburbs but this hotel made it all the more worth it on the drive back. We called the... More

Was this review helpful? Yes
ParkRoadHospitality, General Manager at Clarion Hotel Palm Island Indoor Waterpark, responded to this review

When I read your review, I was thrilled to hear that we were able to provide you with an exceptional ending to your vacation. We pride ourselves on our great customer service and quick responses to any problems that may arise. I have passed on your compliments to Becky, and I certainly hope you will stay with us again the... More

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Additional Information about Clarion Hotel Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020
Phone Number:
Location: United States > New York > Batavia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Clarion Hotel Palm Island Indoor Waterpark 3*
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Home of the BRAND NEW Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Clarion Hotel Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Snow Tubing, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
Number of rooms
195

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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