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BEST WESTERN Crown Inn & Suites

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8210 Park Road, Batavia, NY 14020-1270
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BEST WESTERN Crown Inn & Suites
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BEST WESTERN Crown Inn & Suites
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98 Reviews from our TripAdvisor Community

Traveler rating
    37
    31
    18
    9
    3
See reviews for
27
34
7
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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    (98)
  • Mar-May only
    (32)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (16)
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Toronto, Canada
1 review
3 of 5 stars Reviewed 3 days ago NEW

This hotel will hopefully be back to very good to excellent once repairs currently underway are finished. There was only one staff person on duty, who was doing his best to give everyone excellent, caring service.

Review collected in partnership with Best Western

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Rochester, New York
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have stayed at this property many times over the years. It has always been comfortable at a reasonable price. We have always likes the 'drive up' (the rooms that offer a parking spot right outside the door) rooms a lot, which let you back right up to your door and unload. The rooms have always been clean, and the... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here because of the reviews and trip advisor star rating. We just went to check out and was told can't use my points. Was told at time of booking had enough for four nights free. I asked several times and Kimberly said we had enough. Manager Atish was extremely rude when confronted about this and refused to honor... More 

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Huntley, IL, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Nice and simple ~ conveniently located off/on to I90. Close enough to town for everyday business needs, such as a US Post Office. The area also features some Llama farms and related businesses which may be interesting for families to check out if they have some extra time on their trip.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Grants Pass, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel was below what we have come to expect from Best Western. The initial room we were offered has a strong odor of smoke and old motel smell. The bed was in poor condition and the toilet smelled like urine. We were then offered a room in the main area of the hotel. This room was average, but better... More 

Review collected in partnership with Best Western

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Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay here in Batavia several times a year for business and for vacation travel nights in between destinations. The Lobby, fitness, cafe area and rooms are being renovated. the hotel has great spacious King Suites good for the family or business on a budget. Good parking access to the I 90, restaurants and essentials. Great indoor pool and hot... More 

Was this review helpful? Yes 1
bwcrownBatavia, Guest Relations Manager at BEST WESTERN Crown Inn & Suites, responded to this review

Thank you for taking the time to review our property, I see that you have noticed the changes that are being made to offer you a superior product. We love to hear that out guest's appreciate the changes that are being made. The staff look forward to accommodating you in the future. More 

RIO RANCHO
Level Contributor
117 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First off, they are in the process of remodeling & under construction. Over night might not be too bad, but 3 nights was stressful. At signin a wonderfully helpful & pleasant lady named Zanea (sp) was very kind to give us a quiet location & a warm welcome! Hope you stay in this business! The room was old & WiFi... More 

Was this review helpful? Yes 1
bwcrownBatavia, Guest Relations Manager at BEST WESTERN Crown Inn & Suites, responded to this review

Thank you for taking the time to review our property, as you saw we are doing a total exterior renovation so that we can offer our guest's a superior product when they select our property. We try to keep all work done at appropriate daytime hours so that we do not interrupt our guest's stay! More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2015

We had good time at this hotel. Hotel is close all major shopping all restaurants are really close the desk clearly recommend the Alex's place and it was really good. Mornings breakfast was good my kids enjoy making waffle. They loved pool and hot tub. I would recommend this hotel to everyone...

Was this review helpful? Yes
Toronto, Canada
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed May 19, 2015

My experience may have been better if we stayed in the main building. But we stayed in the building across from the main building and it wasn't enjoyable. Here's my rant...The "non-smoking" room smelled like smoke when we entered. Wifi does not work in the building and if I had to use it, I had to walk across the parking... More 

Was this review helpful? Yes 1
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 18, 2015

Everything about the hotel met our expectations -- clean, reasonable price, quiet. Front desk service was adequate -- I think there was a wedding party staying there for the weekend and it was busy. Hotel appears to be well run. Only one issue we had. Hi Speed Internet did not work in room 408 (satellite building to lobby) -- the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwcrownBatavia, Guest Relations Manager at BEST WESTERN Crown Inn & Suites, responded to this review

Thank you for taking the time to review our property, I am grateful to the guest's who bring to my attention the problems they encountered. The property contacted the company that handles the wi -fi and let them know about the problem and it has been corrected. We look forward to seeing you in the future! More 

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21 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (6)
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Business center/function rooms (1)
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Pool/beach area (1)
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Hotel & grounds (2)
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Other (3)
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