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BEST WESTERN Crown Inn & Suites

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8210 Park Road, Batavia, NY 14020-1270
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BEST WESTERN Crown Inn & Suites
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BEST WESTERN Crown Inn & Suites
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79 reviews from our community

Traveler rating
    30
    26
    15
    6
    2
See reviews for
23
27
5
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canada
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The pool was great and most of the staff will go out of their way. The breakfast was great also. I will have to say that the one hotel in Batavia, NY has at least one front desk person that needs to be more caring. The front desk person on Friday was wonderful 3/6/15 Stayed March 2015, travelled with family

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Welland, Canada
1 review
4 of 5 stars Reviewed 1 week ago

The staff at the BW Batavia are excellent for the most part. The gentleman we had for check in could use a little more people skills, but the rest of the staff was excellent. The pool and hot tub area are well maintained and the breakfast area was immaculate

Review collected in partnership with Best Western

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syracuse, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The pool was great and most of the staff will go out of their way. The breakfast was great also. I will have to say that the one hotel in Batavia, NY has at least one front desk person that needs to be more caring. The front desk person on Friday was wonderful 3/6/15

Review collected in partnership with Best Western

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1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Rooms were fine. The condition of the parking lot is absolutely UNACCEPTABLE. This hotel is located in western NY where heavy snow during the winter months is very common, and therefore snow removal means are readily available. It appears as though nobody has removed the snow from this property all season long. Keep in mind, it has NOT snowed significantly... More 

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bwcrownBatavia, Guest Relations Manager at BEST WESTERN Crown Inn & Suites, responded to this review

Thank you for addressing your concerns regarding the condition of our parking lot, we have been dealing with major snowfalls in this area since November. In this area we are under snow plowing contacts from November through March and sometimes the parking lot is so full of cars that plowing more than the perimeter of the lot is all they... More 

Batavia, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We come here every so often during the winter so my brothers (13 and 16) and my son (3) can go swimming. The rooms are always nice and clean, staff is helpful when you need them. Nice little "staycation" for us, since we live in Batavia, and the prices are always reasonable. Definitely recommend.

Review collected in partnership with Best Western

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2 reviews
5 of 5 stars Reviewed February 20, 2015

This is very nice hotel. This our second visit at this hotel. Room was nice and big. pool was spa also nice & warm. They also have hot breakfast in morning. staff was very frendly. Hotel is near by batavia downs and casino also provide free shuttle in weekend.....

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 17, 2015

We have traveled from Pittsburgh to Utica at least 3 times a year for 15 yrs now. This is a great place to stay. Prices are good, people are friendly and hospitable. If you're passing thru and need a place to rest, Check them out. They have a nice heated indoor pool and a hot tub to help you unwind.... More 

Review collected in partnership with Best Western

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Ontario, Canada
2 reviews
4 of 5 stars Reviewed February 16, 2015

Room was wonderful, comfortable bed, well laid out, everything worked, furniture was dated, wifi worked wonderful, tv big enough to enjoy, something all hotels seem to lack is a desire to place a tv guide in all the rooms (cost or loss may dictate why not-deposit at front desk may help reduce walking away) Pool was very small, five boys... More 

Review collected in partnership with Best Western

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2015

This is very nice hotel. Staff was great. new breakfast area looks good. They also renovating lobby area. Hot tub was warm and relaxing. Our room was large with fridge and microwave. We stayed in past in this hotel and we will be back when we are in town..

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 11, 2015

This is the poorest Best Western hotel we have ever stayed in. Our room reeked of cigarette smoke as did the hallway. It does not seem that the hotel enforces the no smoking rules. It was filthy - everywhere. The microwave in our room was dirty, the tray holding the coffee was stained with coffee drops from previous guests. The... More 

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