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Holiday Inn Express Hotel & Suites Batavia - Darien Lake

2.5 of 5 4356 Commerce Drive, Batavia, NY 14020
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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
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59 reviews from our community

Traveler rating
    21
    18
    12
    5
    3
See reviews for
28
11
3
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Thetford, Vermont
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have stayed at this hotel several times, most recently the day before Thanksgiving. As it always has been, our stay was an easy and comfortable experience. The front desk staff was friendly and efficient, which I appreciate because I'm always traveling late at night with a young child and need check-in to be hassle-free. I wonder about how it... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your continued loyalty to our hotel and for sharing your experience with your fellow travelers. I am happy to hear that we are able to meet your needs and look forward to your next visit! More 

Washington DC, District of Columbia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My spouse and I recently stayed at this hotel for two nights as we were visiting family in rural upstate New York. There are limited hotels where my family lives, so we chose Batavia as our home base. We were pleasantly surprised by the modern decor of the hotel, the ease of access, and the friendly staff. The complimentary breakfast... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your very generous review of your experience at the Holiday Inn Express and Suites in Batavia. I was so happy to hear all of the nice things that you had to say about our facilities and our associates. I will look into our "firm" style pillows to make sure that they better meet the needs... More 

Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 15, 2014

I've been staying at this hotel for more than a year (have probably stayed around 15 times). The hotel used to be OK:, clean, friendly staff, free breakfast, gym. However for me in the last months the hotel has gone from average to poor: 1. Beds are very soft and you can feel the bed frame. 2. Gym now opens... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for taking the time to review your experience at our hotel. I appreciate your loyalty to the property and your kind words about our team but I am sorry to hear about your concerns. In regards to the hours of our fitness center, please feel free to contact the front desk in the morning if you do need... More 

Lockport, New York
Top Contributor
107 reviews 107 reviews
11 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 6, 2014

My wife and I stayed here to take advantage of the annual Free Rewards Night we get through Priority Club. Receptionist was friendly and even explained that we could choose Rewards Points added to our account in lieu of the free water and peanuts.. Nice ! I think the hotel is newer b/c everything seemed very clean. The room was... More 

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear HipD3, Thank you for your review on our hotel, All departments strive hard to keep everything clean and in working order for all our guest's, unfortunately after 2 years the thermostat had to go on our pool while you were here, but we have since fixed the issue. Thank you for staying with us and we certainly look forward... More 

Utica, New York, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

We booked this to go fishing at old orchard creek, whick is like half hour away. I thought it was a little pricey, but huge rooms, clean, and an amazing breakfast. Well worth it. Id stay here again in a minute.

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear Jeff P, Thank you for choosing us for your fishing trip, we appreciate your review and look forward to seeing you again soon. More 

Grand Rapids, Michigan
Top Contributor
61 reviews 61 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 19, 2014 via mobile

Second stay at their hotel , even though we were close to the highway on the second floor the traffic noise was not that bad. This is the first time we stayed for breakfast. The pancake maker was different and made good pancakes fast. Abundance of fruit, two sausage types, scrambled eggs and biscuits and gravy. Cereal ,desserts,with great coffee.... More 

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear Mikiej09, Thank you for your review we are happy to see that you had a great stay. As we strive to make it the best for all we are happy it was for you. We sure hope to see you again in the near future. More 

Los Angeles
Top Contributor
69 reviews 69 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 14, 2014 via mobile

Place had a pool and several common areas. Breakfast was included. It was a great value. They even had a machine at breakfast that spit out pancakes which was very cool. I don't have much else to say. Irritating that trip advisor won't accept my review because it is too short.

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear lillywillis, Thank you for your review, we are pleased that you enjoyed your stay. The pancake machine has certainly been an enjoyment for all. We hope for your return in the near future! More 

evansvillle
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2014

We just stayed one night but would have enjoyed being able to stay longer. Everyone was helpful and friendly. We were given the name of a local restaurant, Alex's Place, and it was wonderful. The bathroom was very clean. Hotel upkeep was great.

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear sherry1234567, Thank you for staying with us, we appreciate your comments and happy to hear that all exceeded your expectations of what a Holiday Inn Express should be! We sure hope that you will return when you are in the area again! Thank you! Linda Holland General Manager More 

Huntington Station, New York, United States
Contributor
14 reviews 14 reviews
4 of 5 stars Reviewed September 18, 2014

Room was very clean and large with, Microwave, Refrigerator, Coffee maker, disappointed in size and depth of pool 4'6" water on very cool side no hot tub. Staff was very polite and informative for info on restaurants and directions. Breakfast was good and very clean and comfortable area. Convenient for making visits to VA Hospitals, Batavia, Buffalo, Rochester, Canandaigua, Bath... More 

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you Harry S for your review on your stay here at the Holiday Inn Express in Batavia, NY. We are happy that you chose us for your stay and that all was clean and comfortable. More 

Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 5, 2014

I have stayed here many times on business trips to the Batavia area. The good-sized rooms are consistently clean and comfortable and the staff is eager to please. The lobby area is always clean and fresh and the business area includes a printer that has come in very handy. The included breakfast is a nice bonus.

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for your review we appreciate you comments. Hope to see you soon. More 

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Additional Information about Holiday Inn Express Hotel & Suites Batavia - Darien Lake

Address: 4356 Commerce Drive, Batavia, NY 14020
Phone Number:
Location: United States > New York > Batavia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Batavia - Darien Lake 2.5*
Number of rooms: 72
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