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Holiday Inn Express Hotel & Suites Batavia - Darien Lake

Certificate of Excellence
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4356 Commerce Drive, Batavia, NY 14020
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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
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70 reviews from our community

Traveler rating
    27
    22
    13
    5
    3
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33
15
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dayton, OH
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have a mixed feeling about this place. 1st negative: We got in late around 9pm on our way to Connecticut. A young lady greeted us after she got off the phone with NO smile. In the middle of conversation, she said, "I'm the only one here and I don't know how to do that". Her attitude was like, "I'm... More 

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Des Moines, Iowa
Top Contributor
101 reviews 101 reviews
26 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stopped here for a night on a recent cross country drive. It is close to the highway, however there are no near-by/walk-able places to eat. Newer property that is adjacent to other motor hotels. Front desk person was reasonably nice and quick upon check-in. Common areas appeared in very good shape. There is a small exercise room and indoor... More 

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

We are at the hotel right now. It is very clean and pleasant! Great rate too! I would recommend this hotel highly. The interstate is close by and we went up to Niagara Falls which is only one hour away! The room has a fridge, microwave flat screen tv. Nice pool area too!

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Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

I am so happy to hear that you enjoyed your suite and your stay with us. Thank you for taking the time to share your experience with your fellow TripAdvisor travelers and for rating us Five Stars. I hope to see you back again with us again soon! More 

WI
Top Contributor
51 reviews 51 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter, granddaughter, and I stayed here while visiting family. Lovely staff- Ms. Mary in the breakfast room is a delight; it is such a joy to see in action someone who loves his/her job. We both have family members named Elzabeth. (She'll know who we are; Please share our comments with her.) Ms. Samantha at the front desk was... More 

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Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your wonderful review! I will make sure to pass on your kind words to Mary, Shalana and our housekeeping team. I hope that you have the opportunity to stay with us again in the future! More 

North Liberty
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is located right off the interstate within a block of other chain hotels. The desk clerk was very polite and helpful, our room was clean and a bit on the sterile side. We stayed on a Sunday night and all I can say is that the hotel must of had a heck of a weekend dealing with partying... More 

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Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for taking the time to review your stay from this past weekend. I apologize for the appearance of the public areas of our hotel that you experienced. We did have an atypical group staying with us and I am sorry to say that we were not prepared enough for the experience. We will be using this weekend as... More 

Hamburg, New York
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 25, 2015

Stayed here without a reservation, walked in- asked for a queen room and as they did not have any available were upgraded to a queen suite at no additional cost. Room was new, clean and functional. There was some road noise from the nearby NY State Thruway, so if you are a very light sleeper this may bother you. All... More 

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Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for taking the time to review your visit with us. I am happy to hear that you had a five star experience! I hope to have you back again with us on your next trip to Batavia. More 

Upstate NY, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 21, 2015

My wife and I needed to stay over one night (11/27/2014, room 111) to visit family for Thanksgiving. Everything in the rooms looked new. Price wasn't particularly a selling point, but was average for what we experienced. Staff that we saw were pleasant. Only hiccup was when we noticed a yellow substance - perhaps shampoo? - at about neck level... More 

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Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for taking the time to review your stay at our hotel. I would like to apologize for the housekeeping issue that you encountered over Thanksgiving. It is certainly our aim to provide each guest with a "like new" experience in their room and I am sorry that we failed to do so. Please be assured that I will... More 

ny
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 17, 2015

The hotel was pretty easy to find off of the thruway. It was very clean, modern, and the staff were all very nice. The price was pretty cheap for the area and the breakfast in the morning was wonderful. It was quiet, the bed was comfortable, and I there were laptops available for the guests to use downstairs. The only... More 

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Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your five star review of our hotel! I am happy to hear that you were able to enjoy your stay with us and that your interactions with our staff were positive. I wanted to take a moment to comment on our room attendant knocking on your door prior to your departure. Because we offer an... More 

Batavia, New York
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 17, 2015

This hotel was great. The staff was friendly, helpful and very professional. We were able to check in early (1:00pm). The gentleman at the desk helped us with the shuttle service to the casino. The room was very clean and spacious. If I were to have one complaint, it was that the pool was too cold. But it was 0... More 

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Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

I am so happy to hear that you enjoyed your stay at the Holiday Inn Express! Thank you for taking the time to share your experience. We will make sure to keep an eye on the pool in this arctic weather to make sure that it staying warm enough! I hope to have you back as our guest again soon! More 

Spring Valley, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 16, 2015

We headed home from niagra early morning and weather was not cooperative, so we decided to get a hotel room, We checked in 6 Am, Sara from the front desk was very friendly (and so where the others, just didn't pick up all names) i asked for later check out cause we wanted to get some rest, they where very... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your five star review! I am so happy to hear that you enjoyed your stay and appreciate your recognition of Sara in particular. I hope that you have the opportunity to come back and stay with us again in the future. More 

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