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Holiday Inn Express Hotel & Suites Batavia - Darien Lake

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4356 Commerce Drive, Batavia, NY 14020
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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
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65 reviews from our community

Traveler rating
    25
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    12
    5
    3
See reviews for
30
13
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamburg, New York
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here without a reservation, walked in- asked for a queen room and as they did not have any available were upgraded to a queen suite at no additional cost. Room was new, clean and functional. There was some road noise from the nearby NY State Thruway, so if you are a very light sleeper this may bother you. All... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for taking the time to review your visit with us. I am happy to hear that you had a five star experience! I hope to have you back again with us on your next trip to Batavia. More 

Upstate NY, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I needed to stay over one night (11/27/2014, room 111) to visit family for Thanksgiving. Everything in the rooms looked new. Price wasn't particularly a selling point, but was average for what we experienced. Staff that we saw were pleasant. Only hiccup was when we noticed a yellow substance - perhaps shampoo? - at about neck level... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for taking the time to review your stay at our hotel. I would like to apologize for the housekeeping issue that you encountered over Thanksgiving. It is certainly our aim to provide each guest with a "like new" experience in their room and I am sorry that we failed to do so. Please be assured that I will... More 

ny
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was pretty easy to find off of the thruway. It was very clean, modern, and the staff were all very nice. The price was pretty cheap for the area and the breakfast in the morning was wonderful. It was quiet, the bed was comfortable, and I there were laptops available for the guests to use downstairs. The only... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your five star review of our hotel! I am happy to hear that you were able to enjoy your stay with us and that your interactions with our staff were positive. I wanted to take a moment to comment on our room attendant knocking on your door prior to your departure. Because we offer an... More 

Batavia, New York
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 17, 2015

This hotel was great. The staff was friendly, helpful and very professional. We were able to check in early (1:00pm). The gentleman at the desk helped us with the shuttle service to the casino. The room was very clean and spacious. If I were to have one complaint, it was that the pool was too cold. But it was 0... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

I am so happy to hear that you enjoyed your stay at the Holiday Inn Express! Thank you for taking the time to share your experience. We will make sure to keep an eye on the pool in this arctic weather to make sure that it staying warm enough! I hope to have you back as our guest again soon! More 

Spring Valley, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 16, 2015

We headed home from niagra early morning and weather was not cooperative, so we decided to get a hotel room, We checked in 6 Am, Sara from the front desk was very friendly (and so where the others, just didn't pick up all names) i asked for later check out cause we wanted to get some rest, they where very... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your five star review! I am so happy to hear that you enjoyed your stay and appreciate your recognition of Sara in particular. I hope that you have the opportunity to come back and stay with us again in the future. More 

Greenwich, Connecticut
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 1, 2015

As a business travaler I have called holiday inn express my weekday home for almost a month now. There are a few things that make my stay enjoyable. First is the staff and your staff is one of the best I have experienced. Both proffessional and friendly. It's nice to be acknowledged when you arrive and leave. Moreover they go... More 

Was this review helpful? Yes 2
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for taking the time to share your experience at our hotel. I am happy to hear that you continue to have a positive experience with us and that we have become your home away from home! Thank you also for sharing your concerns about the hotel -- I will certainly look into our mattress rotation. I... More 

Thetford, Vermont
Contributor
16 reviews 16 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 28, 2015

We have stayed at this hotel several times, most recently the day before Thanksgiving. As it always has been, our stay was an easy and comfortable experience. The front desk staff was friendly and efficient, which I appreciate because I'm always traveling late at night with a young child and need check-in to be hassle-free. I wonder about how it... More 

Was this review helpful? Yes 2
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your continued loyalty to our hotel and for sharing your experience with your fellow travelers. I am happy to hear that we are able to meet your needs and look forward to your next visit! More 

Washington DC, District of Columbia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 2, 2015

My spouse and I recently stayed at this hotel for two nights as we were visiting family in rural upstate New York. There are limited hotels where my family lives, so we chose Batavia as our home base. We were pleasantly surprised by the modern decor of the hotel, the ease of access, and the friendly staff. The complimentary breakfast... More 

Was this review helpful? Yes 2
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your very generous review of your experience at the Holiday Inn Express and Suites in Batavia. I was so happy to hear all of the nice things that you had to say about our facilities and our associates. I will look into our "firm" style pillows to make sure that they better meet the needs... More 

Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 15, 2014

I've been staying at this hotel for more than a year (have probably stayed around 15 times). The hotel used to be OK:, clean, friendly staff, free breakfast, gym. However for me in the last months the hotel has gone from average to poor: 1. Beds are very soft and you can feel the bed frame. 2. Gym now opens... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for taking the time to review your experience at our hotel. I appreciate your loyalty to the property and your kind words about our team but I am sorry to hear about your concerns. In regards to the hours of our fitness center, please feel free to contact the front desk in the morning if you do need... More 

Lockport, New York
Top Contributor
127 reviews 127 reviews
13 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 6, 2014

My wife and I stayed here to take advantage of the annual Free Rewards Night we get through Priority Club. Receptionist was friendly and even explained that we could choose Rewards Points added to our account in lieu of the free water and peanuts.. Nice ! I think the hotel is newer b/c everything seemed very clean. The room was... More 

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear HipD3, Thank you for your review on our hotel, All departments strive hard to keep everything clean and in working order for all our guest's, unfortunately after 2 years the thermostat had to go on our pool while you were here, but we have since fixed the issue. Thank you for staying with us and we certainly look forward... More 

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