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Holiday Inn Express Hotel & Suites Batavia - Darien Lake

2.5 of 5 4356 Commerce Drive, Batavia, NY 14020
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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
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62 reviews from our community

Traveler rating
    23
    19
    12
    5
    3
See reviews for
29
12
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (62)
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    (9)
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Batavia, New York
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was great. The staff was friendly, helpful and very professional. We were able to check in early (1:00pm). The gentleman at the desk helped us with the shuttle service to the casino. The room was very clean and spacious. If I were to have one complaint, it was that the pool was too cold. But it was 0... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

I am so happy to hear that you enjoyed your stay at the Holiday Inn Express! Thank you for taking the time to share your experience. We will make sure to keep an eye on the pool in this arctic weather to make sure that it staying warm enough! I hope to have you back as our guest again soon! More 

Spring Valley, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We headed home from niagra early morning and weather was not cooperative, so we decided to get a hotel room, We checked in 6 Am, Sara from the front desk was very friendly (and so where the others, just didn't pick up all names) i asked for later check out cause we wanted to get some rest, they where very... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your five star review! I am so happy to hear that you enjoyed your stay and appreciate your recognition of Sara in particular. I hope that you have the opportunity to come back and stay with us again in the future. More 

Greenwich, Connecticut
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As a business travaler I have called holiday inn express my weekday home for almost a month now. There are a few things that make my stay enjoyable. First is the staff and your staff is one of the best I have experienced. Both proffessional and friendly. It's nice to be acknowledged when you arrive and leave. Moreover they go... More 

Was this review helpful? Yes 2
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for taking the time to share your experience at our hotel. I am happy to hear that you continue to have a positive experience with us and that we have become your home away from home! Thank you also for sharing your concerns about the hotel -- I will certainly look into our mattress rotation. I... More 

Thetford, Vermont
Contributor
14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel several times, most recently the day before Thanksgiving. As it always has been, our stay was an easy and comfortable experience. The front desk staff was friendly and efficient, which I appreciate because I'm always traveling late at night with a young child and need check-in to be hassle-free. I wonder about how it... More 

Was this review helpful? Yes 2
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your continued loyalty to our hotel and for sharing your experience with your fellow travelers. I am happy to hear that we are able to meet your needs and look forward to your next visit! More 

Washington DC, District of Columbia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 2, 2015

My spouse and I recently stayed at this hotel for two nights as we were visiting family in rural upstate New York. There are limited hotels where my family lives, so we chose Batavia as our home base. We were pleasantly surprised by the modern decor of the hotel, the ease of access, and the friendly staff. The complimentary breakfast... More 

Was this review helpful? Yes 2
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you so much for your very generous review of your experience at the Holiday Inn Express and Suites in Batavia. I was so happy to hear all of the nice things that you had to say about our facilities and our associates. I will look into our "firm" style pillows to make sure that they better meet the needs... More 

Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 15, 2014

I've been staying at this hotel for more than a year (have probably stayed around 15 times). The hotel used to be OK:, clean, friendly staff, free breakfast, gym. However for me in the last months the hotel has gone from average to poor: 1. Beds are very soft and you can feel the bed frame. 2. Gym now opens... More 

Was this review helpful? Yes
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for taking the time to review your experience at our hotel. I appreciate your loyalty to the property and your kind words about our team but I am sorry to hear about your concerns. In regards to the hours of our fitness center, please feel free to contact the front desk in the morning if you do need... More 

Lockport, New York
Top Contributor
123 reviews 123 reviews
12 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 6, 2014

My wife and I stayed here to take advantage of the annual Free Rewards Night we get through Priority Club. Receptionist was friendly and even explained that we could choose Rewards Points added to our account in lieu of the free water and peanuts.. Nice ! I think the hotel is newer b/c everything seemed very clean. The room was... More 

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear HipD3, Thank you for your review on our hotel, All departments strive hard to keep everything clean and in working order for all our guest's, unfortunately after 2 years the thermostat had to go on our pool while you were here, but we have since fixed the issue. Thank you for staying with us and we certainly look forward... More 

Utica, New York, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

We booked this to go fishing at old orchard creek, whick is like half hour away. I thought it was a little pricey, but huge rooms, clean, and an amazing breakfast. Well worth it. Id stay here again in a minute.

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear Jeff P, Thank you for choosing us for your fishing trip, we appreciate your review and look forward to seeing you again soon. More 

Grand Rapids, Michigan
Top Contributor
62 reviews 62 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 19, 2014 via mobile

Second stay at their hotel , even though we were close to the highway on the second floor the traffic noise was not that bad. This is the first time we stayed for breakfast. The pancake maker was different and made good pancakes fast. Abundance of fruit, two sausage types, scrambled eggs and biscuits and gravy. Cereal ,desserts,with great coffee.... More 

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear Mikiej09, Thank you for your review we are happy to see that you had a great stay. As we strive to make it the best for all we are happy it was for you. We sure hope to see you again in the near future. More 

Los Angeles
Top Contributor
69 reviews 69 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 14, 2014 via mobile

Place had a pool and several common areas. Breakfast was included. It was a great value. They even had a machine at breakfast that spit out pancakes which was very cool. I don't have much else to say. Irritating that trip advisor won't accept my review because it is too short.

Was this review helpful? Yes
Linda H, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear lillywillis, Thank you for your review, we are pleased that you enjoyed your stay. The pancake machine has certainly been an enjoyment for all. We hope for your return in the near future! More 

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Additional Information about Holiday Inn Express Hotel & Suites Batavia - Darien Lake

Address: 4356 Commerce Drive, Batavia, NY 14020
Phone Number:
Location: United States > New York > Batavia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Batavia - Darien Lake 2.5*
Number of rooms: 72
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