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Holiday Inn Express Hotel & Suites Batavia - Darien Lake

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4356 Commerce Drive, Batavia, NY 14020
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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
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97 Reviews from our TripAdvisor Community

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North Tonawanda, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We spent 2 days here and all was better than expected. The hotel is about 3 years old and seems brand new. Everything clean and the staff is friendly. We will definitely be back! Thrre is a smsll pool. A nice excersize room but no hot tub. Breakfast was standard fare. Juices, coffee, tea.. eggs, sausage, biscuits and gravy. Bagels,... More 

Helpful?
Thank HunnshineNT
Kara K, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for posting about your stay I have shared your comments with our team and we look forward to your next visit to the Batavia area More 

Chicago, Illinois
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 16, 2015

I stopped in here on a business trip in the area. It's a nice property and looks pretty new - all of the furniture and fixtures were in new condition. The hotel gave everything you should expect from a newer HIE. There is a limited workout facility and the breakfast is exactly in line with the chain. There were a... More 

Helpful?
Thank EnergyBender
Kara K, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for posting about your stay and I am glad you hear that you enjoyed our hotel . I am very sorry about the internet issues that you had, however I am happy to tell you that we are getting a upgrade to the internet system on 1/5/2016 which will give our guests a better MB. Please try our... More 

Clayton, North Carolina
Level Contributor
178 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed October 26, 2015

I have not stay at a Holiday Inn in a long long time and was impressed with this property. The staff was great and helped me to get the room I wanted. The room was clean and comfortable. The décor was also modern and pleasing to the eye. The breakfast was excellent, try the cinnamon buns.

Helpful?
Thank SoilDoctor
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for taking the time to share your experience at our Holiday Inn Express. I have shared your nice comments with our team and we look forward to your stay. Kara More 

Banstead, United Kingdom
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 22, 2015

Staff at reception very pleasant and helpful, room was clean, but no fridge, unless you were in a suite, which would be needed in summertime. Beds were very comfortable probably the best we have had. Breakfast was missing fresh diced fruit which we have had at all the other hotels we have stayed at.

Helpful?
Thank George A
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for taking the time to share about your stay at our Holiday Inn Express. My staff and I have great pride in our hotel and we are glad that you enjoyed your time. Thank you for the suggestion about the fruit, we like to hear what our guests would like to see. Kara More 

Rochester, New York
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 10, 2015

Overall this hotel is exactly what I expected from a HEI. Reception was friendly and quick. Like others have said, the rugs in the hallway need some work, and the walls could use some touching up. I had a 1br suite and it was excellent. The room was spacious, and very well laid out and very clean. Housekeeping was excellent.... More 

Helpful?
Thank oec7516
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for your nice comments about our staff and your room. I also would like to update you on the carpets in our hallways this week we are having them all cleaned and they look great. I hope when you are in the Batavia area again you will stay at our Holiday Inn Express. Kara More 

United Kingdom
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed September 9, 2015

My husband and I stayed in a one bed suite. Upon arrival we were met by a gentleman at reception who was there for the first half of our stay. He was friendly, courteous, and went to great lengths to help when our key did not work and when housekeeping failed to provide adequate towels one day. The number of... More 

Helpful?
1 Thank Tess W
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Dear Tess W, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding housekeeping and the reception service. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our... More 

HENRIETTA
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 8, 2015

The Holiday Inn Express in Batavia New York is really a very nice hotel. A very clean and large first floor awaits those new to the building. The rooms are clean but the RUGS in the suite we rented and the rugs in the hallway SCREAMED to be shampooed!!!! We were on the third floor, We saw a towel and... More 

Helpful?
1 Thank BILL S
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for your comments about your stay. I wanted to give you an update that all of our public area carpets will have been shampooed by the end of this week and they already look great. I hope when you are back in the Batavia area you will stop by and check out the difference. Thank you, Kara More 

Wellesley, Canada
Level Contributor
148 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed September 8, 2015

We stayed at the Holiday Inn after seeing a concert at Darien Lake. The location is very good for anyone going to Darien Lake. It's a quick 15 minute drive to the park. The hotel is new and modern. The one complaint was that the rooms that were not well used were not well maintained; nothing terrible, but could have... More 

Helpful?
Thank h20andsunlovers
Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review

Thank you for your comments please know that we are doing improvements daily to our rooms and if you every have any issues while you are a guest at our hotel please make sure to let one of the team member know. Our team is well trained to help with issues that might come up while our guests are staying.... More 

Ohio
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 28, 2015

Real nice, clean hotel just off the highway. 5 minute drive to Batavia for food and drinks. About 20 minutes to Darien Lake. Extremely comfortable beds, very good hot breakfast. Staff was very friendly. If I ever return to the area this would be my hotel of choice.

Helpful?
Thank TheFiveThree
Oswego, New York
Level Contributor
115 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed August 22, 2015

Stayed here because of the closeness of Darien Lake theme park, right off I-90, shopping and restaurants about 1 mile away. The hotel itself in fact is so close to I-90 that being on that side was noisy from all night long truck traffic. Therefore, ask for a room on the opposit side. Check-in was friendly and overall the property... More 

Helpful?
Thank jmartibOswego_NY
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