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BEST WESTERN Discovery Inn

2.5 of 5
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200 E. Estrella, Tucumcari, NM 88401
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BEST WESTERN Discovery Inn
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Ranked #8 of 23 Hotels in Tucumcari
A recent review
4 of 5 stars reviewed 4 days ago
Richard P Phoenix, Arizona
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263 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix, Arizona
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

During a recent road trip, after having driven our physical limit, my wife and I found the Best Western Discovery Inn along Interstate 40 in Tucumcari, New Mexico. We stopped late and left early. Checking in was a simple process in a very nicely appointed lobby. The establishment had all the bells and whistles including an advertised hot breakfast none... More 

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Mesa, Arizona, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great location and a very well kept hotel including the outside of the building. Always relaxed and enjoy staying here on our road trips. The restaurant close by has good food, but not so great service.

Review collected in partnership with Best Western

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings! Thank you for being a loyal guest of our hotel! It’s always such a pleasure to hear from our repeat guests because it’s the best way of knowing where we excel and where we can improve. I’m so happy to hear that you enjoy staying with us so much that you come back to visit a few times a... More 

san francisco
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

It's okay if you're desperate to stop but if you can press on I would. Unfortunately this is a dying town. Few places, and none good, to eat. The hotel was clean even though there was an empty beer can and a crumpled cigarette wrapper on our balcony. The free breakfast ok. The rooms were showing their age even though... More 

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for your recent stay. I’m sorry you were disappointed with your experience in Tucumcari. While our town is quaint, we have found that many of our guests enjoy the small town feeling with friendly faces when passing through or stopping for the night. However, I know it doesn’t always suit everyone’s preferences and I apologize it didn’t for... More 

Hastings, Nebraska
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stopped at this motel after an 11 hour drive. The front desk help was not very friendly, unfortunately we could not get a ground level room so we had to drag our suitcases up the stairs to the second floor lever. We are in our sixties so it's a little tougher. When we got to the room it was stifling,... More 

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Please accept my deepest apologies for the frustrations you outline here in your review. It is our priority to provide each guest with a pleasant and comfortable experience with friendly service and I am disappointed to hear that we missed the mark. While I apologize that a ground level room was not available during your stay, please note that should... More 

Portland, Oregon
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

While this is not the newest or fanciest type of Best Western, it was comfortable and clean. Pool was enjoyable, although the pool towels were made for very small children. Breakfast was good and the green chili for the eggs was tasty. We got a good night sleep. Oh, we enjoyed the toads that were hanging out by the pool,... More 

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings, and thank you for staying with us! I’m so glad to hear you enjoyed your experience and that we were able to provide a comfortable night’s rest along with delicious breakfast in the morning to start the day out right! Our pool does provide a nice respite in the desert heat and I’m happy to hear you enjoyed the... More 

huntsville, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel appears to be older,however seemed clean. Breakfast was ok, beds were comfortable, staff helpful. Thought it was a little overpriced for being a little older. However, if you need a clean room in an easy on/off I40 W need I would recommend it.

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings! Thank you for your recent stay with us. I’m glad to hear that you had a nice overnight experience with us on your travels and that we could provide a great night’s sleep! Many of our guests are here for a quiet and comfortable stop amidst their travels along I-40 and we do our best to make sure we... More 

Greenville, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

At first, I was very skeptical. A nd asked if I could get a refund if I was not satisfied with the room. But there was no need. The room was clean, pleanty towels and toiletries, etc. Bed was comffy with lots of pillows. So overall satisfaction is probably a 8

Review collected in partnership with Best Western

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings, and thank you for taking the time to write such a positive review! It makes us very happy when we can take a guest’s skepticism and turn it into a satisfying and enjoyable experience with us! Please come see us again the next time you come to Tucumcari and remember that the best rates are always found when booking... More 

Prescott, Arizona
2 reviews
5 of 5 stars Reviewed 2 weeks ago

GREAT EXPERIENCE! The room was very clean and the beds were really comfy. The staff was great! The complimentary breakfast was truly the best, hot and fresh and tasted great! My family and I will definitely be staying at this Best Western again! I would recommend staying here.

Review collected in partnership with Best Western

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Columbia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The staff were very helpful and friendly and the breakfast spread is beyond compare. The only warning is this property is in a cluster of several and it is the closest one to I-40, making the rooms the noisiest. We asked for upstairs but got downstairs, away from the freeway. It sounded like a footrace was being run all night... More 

Review collected in partnership with Best Western

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings! Thank for taking the time to review our hotel. Our complimentary full breakfasts are a guest favorite and we are pleased to hear you enjoyed it! Sorry to hear that the noise level in your room was bothersome. Hopefully, you will give us another chance to provide you with the comfort and quality Best Western is known for the... More 

Cave Creek, Arizona
Top Contributor
200 reviews 200 reviews
33 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at this Best Western one night. We know what to expect from BW and were not disappointed. The room was clean, the service very good. The adjacent restaurant which was an easy walk was very good -- glad we didn't have to search for another restaurant as this was convenient. The breakfast was the same as almost every BW... More 

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings! Thank you for taking the time to review your recent stay at our hotel. We are pleased to hear that we were able to provide the standard of service that you can count on consistently from Best Western. Sorry to hear that the breakfast choices were not as diverse for your tastes, but it’s great that you were able... More 

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