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BEST WESTERN Discovery Inn

2.5 of 5
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200 E. Estrella, Tucumcari, NM 88401
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1 room 1 guest
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BEST WESTERN Discovery Inn
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285 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Moro, Illinois
Level Contributor
208 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After a long drive, the Tucumcari Best Western was a comfortable stop. The room was clean, the beds were extremely comfortable, and the staff was friendly even though we arrived very late. One of my favorite things about staying at a Best Western is the clean remote control. This one lived up to the standards I expect with a Best... More 

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Tesuque, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

BW turned out to be a real surprise. We were super impressed with BW overall. We started off by almost staying at La Quinta, near Tallahassee, on our road trip, but the place was icky and seedy, and the staff was rude, so we went to BW. Even if they looked marginal on the outside...don't judge the book by the... More 

Review collected in partnership with Best Western

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Hot Springs Village, Arkansas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice clean rooms. Some fixtures were a little old or I would have given this motel five stars. The coffee maker in our room was very worn but still operated ok. Good, hot breakfast was included in the rate. Even had decaf coffee!

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings, and thank you for your recent stay! So pleased to hear you enjoyed your visit with us overall-- the breakfast buffet is a sure hit for our guests looking to start the day off right! Please come see us again the next time your travels bring you to Tucumcari, and remember that the best rates are always found when... More 

Rowlett, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very clean Good food.I would like to stay again.Cleanest pool I have ever seen.Nice comfortable bed.Friendly staff.Great restaurant nearby. The coffee in room is very good.Fast internet. New pillows on bed.Very reasonable cost.Plenty of parking for large trucks.Microwave and ref.in room.Also pet rooms.

Review collected in partnership with Best Western

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for taking the time to write such a positive review! I’m glad you enjoyed your stay overall! We look forward to seeing you again the next time your travels bring you through Tucumcari, and enjoy the rest of your summer! Best, Donna, GM More 

albuquerque, United States
1 review
4 of 5 stars Reviewed 1 week ago

decent hotel not consistent with housekeeping/stocking room checking for room issues-tv remote broke- sink slow. would stay again and would recommend-may have to ASK for housekeeping etc so be prepared to do so

Review collected in partnership with Best Western

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for your favorable review and feedback. We try hard to deliver exceptional hospitality consistently to our valued guests. We take guest feedback seriously and are always striving to improve. I have passed along your comments to our housekeeping department to look into it further. Thank you for remaining a loyal guest of our Best Western and we look... More 

Toledo, OH
Level Contributor
292 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 307 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I wasn't sure what I thought of this hotel just after checking in. I liked the freshly-baked cookies in the lobby and the lobby was beautiful, but they put us in a room in the back of the hotel, facing the freeway. It was the only room they had on ground floor. We needed ground floor because we were moving... More 

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings, and thank you for taking the time to write a review! I’m pleased to hear you enjoyed your stay with us overall, and that we exceeded the expectations you originally had! That’s what we strive for, and it’s excellent news hearing that we achieved it with you! We are here to help, so if you ever need assistance with... More 

Arlington, United States
Level Contributor
7 reviews
7 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Well I stayed at four best western's during my trip and this was the worse one (and the most expensive, go figure). Primarily because of the a/c's poor performance in the room. Two things are important to me, a clean room and a properly working climate control system in the room. Due to the response I received at the front... More 

Review collected in partnership with Best Western

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for your recent stay. Again, please accept my apologies for the unexpected maintenance issue that arose during your stay. Had we been made aware of the problem before the time of check out, we would have happily offered an alternate room or sent a technician to fix it. Although concerned you got the impression otherwise, I want to... More 

Phoenix, Arizona
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Tucumcari is the half-way point for one of our regular destinations so we are always happy to find a comfortable, fairly roomy space, and most importantly, a clean room. The Best Western Discovery Inn was all; and we got a good rate also. If you want a room that offers a "tasty, hot" breakfast, you might want to book another... More 

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings, and thank you for remaining a loyal guest of our hotel! I’m pleased to hear we provide the consistently comfortable night’s rest along your travels that you’ve been looking for! While Mr.Toad is not employed by Best Western, we are happy he has taken it upon himself to be the welcoming party for our weary travelers! We look forward... More 

Albuquerque, New Mexico
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This is where you stay when you are 17 hours into a 15 he's drive with 7.5 more to go and for no other reason. Otherwise find another town to stay in! The rooms are old and kinda smelly. I have been in real nice Best Westerns and they would be embarrassed to know this one shares the name!

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donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Please accept my apologies for the frustrations you outline here in your review. We work hard not only to meet, but exceed our guests’ expectations for a comfortable, welcoming stay. We do not always succeed, but we do take guest feedback seriously and are always striving to improve. I am sorry to hear that your room did not suit your... More 

Seminole, Florida
Level Contributor
8 reviews
6 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We stayed here one night on a long road trip. Carpet seemed dated and our room smelled damp but when we asked for a different room we were pretty much told they're all the same. Offered us a second floor unit but we prefer not to do stairs. Staff came across as indifferent.

Was this review helpful? Yes
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for your stay and review. Although Tucumcari is generally on the dry side, we have experienced some recent rains. I am glad you found our location convenient place to rest for a night. It is always our goal that each guest that walks through our door feels comfortable and treated with top notch courtesy. In your case it... More 

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