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Indian Hills Inn

2.0 of 5
Hotel website
233 Paseo del Pueblo Sur, Taos, NM 87571
Indian Hills Inn
Best prices for: 1 room 1 guest
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Ranked #16 of 17 Hotels in Taos
A recent review
3 of 5 stars Reviewed March 7, 2015
everett g North Carolina
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124 reviews from our community

Traveler rating
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    26
    16
    37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Colorado Springs, Colorado
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 3 days ago NEW

Stay somewhere else. We had items stolen from our room while we were away for the day. Other guests had items stolen from their room the same day. While some members of the front desk team were sympathetic and helpful throughout the ordeal, the manager was unwilling to help in any way. He was condescending instead of kind. His justifications... More 

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jfslenes, Owner at Indian Hills Inn, responded to this review

Sorry you feel the way you do. Tom, manager, gently & diplomatically explained the situation, the quite common & standard policies for us & most hotels, and even suggested that you file a police report to get your questions officially registered. Your response was to threaten him with posting negative comments online. While we employe honest hard working Associates and... More 

City of Durango, Mexico
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 8, 2015

Yes, it's close to the Plaza, but that is all it has going for it. Nice people at the front desk doesn't make up for the lack of services, cleanliness, basics. After noticing that I didn't have a remote for the TV in my room, the staff proceeded to move me to another room. That remote didn't work either, so,... More 

Was this review helpful? Yes 2
jfslenes, Owner at Indian Hills Inn, responded to this review

Thanks you for writing a review. Sorry we failed to provide an appropriate room. The lack of completeness and cleanliness of your room is unacceptable. We've just changed part of our housekeeping team and improved the leadership part to provide what most Guests expect, clean, complete, accommodations. Clearly, we took too long to make housekeeping changes. Hope you'll consider giving... More 

Travelers are raving about these Taos hotels

North Carolina
Top Contributor
68 reviews 68 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 7, 2015 via mobile

I always stay here when going through Taos. I stay because of the price and location it isn't for people that want things perfect. For those people. Go pay 150 per night. I just want a affordable place close to town and the Indian Hills is That. I have been staying for over 20 years through many changes in management.... More 

Was this review helpful? Yes 1
jfslenes, Owner at Indian Hills Inn, responded to this review

Thanks for your business over 20 years! Our convenient downtown central historic business district location is probably the number one reason people choose us. We've tried to provide an affordable Taos lodging rate and will continue to make that effort. Yes, we've made numerous manager changes over the years, this most recent change is one of the best and believe... More 

Hamburg
Top Contributor
78 reviews 78 reviews
76 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed February 23, 2015

Stayed here for one night when passing through. This motel is located conveniently in the center of Taos. Restaurants and galleries are within walking distance. The place has seen better times, but offers good value rooms compared to the price level in Taos. I liked the style and the lobby, but some refurbishment would help a lot.There was a continental... More 

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jfslenes, Owner at Indian Hills Inn, responded to this review

We appreciate your taking the time to post a review! We've recently changed managers partially with the goal of improving cleanliness and presentation of the rooms. We are about to bring on a new housekeeping lead person to show the rest of the team how a professional completes the HK task. Hope you visit again, our goal is to better... More 

Senior Contributor
49 reviews 49 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 9, 2015

The main entrance looked ok for a two star motel... however when we pulled around the back for parking it looked a bit sketchy... very dark. The room is as expected but everything was there and functioning! It was quiet and we ended finding a good value for the location.

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jfslenes, Owner at Indian Hills Inn, responded to this review

Thanks for taking the time to post a review and for your business. We're working to correct some problems experienced by both us and our Guests over the last year. Glad you ended up finding us a good overall value. We're sometimes amazed that some folks won't even give us an opportunity for working on problems they have. Travel safely... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 9, 2015

Rooms were disgusting. Stains going down the walls, on the sheets and the carpet. Room had an awful smell. You can here everything in the rooms around you. There are no closets. Just an armoire that is missing the handles. The TV was an old tube tv.

Was this review helpful? Yes 3
jfslenes, Owner at Indian Hills Inn, responded to this review

Melisa, we appreciate your comments and apologize for not meeting your needs. We'll review with the team your observations and work to improve the next Guests room experience. We recently changed managers and he's working to correct our problems. See you next time! More 

Albuquerque
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 14, 2015

Have stayed a couple of weeks a year durning ski season for a number of years. Since the last major remodel the owner has not been keeping the place up. 2014 ski season I found a number of rooms had permanent tenants which were noisly (had to move rooms) but the worst was that i had to buy my own... More 

Was this review helpful? Yes 2
jfslenes, Owner at Indian Hills Inn, responded to this review

Thanks for your business over the years! We too are disappointed that we did not provide the service you deserve and expected. None of the front desk staff recalls (or admits) any complaints or questions similar to your post. Since TP is easily available across the street, we'll look into your questions and make certain it won't happen again. If... More 

Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 2, 2015

In my first room the TV did not work, so I was moved to a second room. The deadbolt did not work in the second room. The hot water was lukewarm in the shower, curtains didn't close, holes in the sheets, no outside lighting (it was really dark while unloading), wifi worked some of the time, the phone did not... More 

Was this review helpful? Yes 2
jfslenes, Owner at Indian Hills Inn, responded to this review

Thanks for taking the time to let us know what we need to improve. About 10 days prior to your post, we made a management change to address the issues you reported and others in other reviews. My apologies for not meeting your needs. Our new manager is making progress on improving how we operate and present rooms to Guests... More 

Phoenix, Arizona
Top Contributor
245 reviews 245 reviews
65 hotel reviews
182 helpful votes 182 helpful votes
2 of 5 stars Reviewed November 20, 2014

There are good things to say about Indian Hills Inn--great location close to the Plaza, rooms were clean, seemed to be recently decorated, nice courtyard, takes pets, very helpful staff. Not so good--parking in the rear seemed unsafe especially off season with relatively few customers, and no amenities. I didn't expect shampoo for what I paid, but not even a... More 

Was this review helpful? Yes 1
jfslenes, Owner at Indian Hills Inn, responded to this review

Thanks for taking the time to leave a review. The most common reason select Indizn Hills Inn, Taos Plaza is location which as you said is about as good as it gets. Other oft meantioned Guest comments are similar to your observations, a friendly "tour guide" like front desk team and a great value. Thanks for your business and comments!... More 

Las Cruces, New Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2014

Checked in, got to my room and it did not have a memory-foam mattress topper as described online and in my reservation. They moved me to a second room that was not clean. Both rooms were non-smoking, but smelled like smoke. Both rooms were very cold upon arrival (no heat turned on). Both rooms had gas flame units that were... More 

Was this review helpful? Yes 1
jfslenes, Owner at Indian Hills Inn, responded to this review

Thanks for taking the time to leave a review.Sorry we were not able to satisfy your needs. We are able to do so for well over 99% of Guests. Surprised at your comment that I was rude during our telephone conversation. I was matter of fact that our cancellation policy is day before arrival by 3 PM. We did make... More 

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