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Quality Inn Santa Rosa

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2533 Historic Route 66, Santa Rosa, NM 88435 (Formerly Comfort Inn)
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Quality Inn Santa Rosa
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Quality Inn Santa Rosa
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107 reviews from our community

Traveler rating
    33
    37
    15
    14
    8
See reviews for
30
28
15
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (26)
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    (38)
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    (25)
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    (18)
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2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Very disappointed in our response to a complaint we had regarding a cockroach in our room. We have stayed at this Quailtiy Inn many times......as we travel back and forth from AZ to IL We stay in Oct and May every year. This year we checked in Saturday May 23rd and were put in Rm 124. Great room, nice size... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback to ensure we handle these types of situations differently in the future. Again, thank you for your... More 

Hamilton, Montana
Top Contributor
59 reviews 59 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was a good size, the price was a bargain, there were some stains and the air-con was noisy but we slept well. Went to the breakfast area and were disgusted by rotten apples, the worst coffee ever and we left without even looking at anything else. Advice: OK room for a night on Route 66, but go elsewhere... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding you stay on your recent visit. I have shared your feedback with breakfast attendant to ensure we handle these types of situations differently in the future.... More 

Travelers are raving about these Santa Rosa hotels

The Woodlands, Tx
Top Contributor
69 reviews 69 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms very clean and everything works; pet friendly with free breakfast & Wi-fi (try to find THOSE at the Hyatt Regency). Thick walls, easy-to-use bathroom, nice restaurant next door. Good place for a rest stop in a road trip. We would stay here again.

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Saint Johns
Top Contributor
51 reviews 51 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Quality Inn was a good hotel, clean and rooms were well appointed. The reception was excellent and we were impressed with the lady at the front desk - very pleasant and efficient. Rooms are all non-smoking; we had a small fridge and a microwave. WiFi worked well - no problems. Our room was on first floor and we parked almost... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Savannah, Missouri
Contributor
16 reviews 16 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A group of 6 of us stopped here on our way to El Paso, TX. The rooms were big. Man at the front desk was very nice. Our only complaint would be breakfast. They didn't have any eggs and had to run to the store to buy more. Beds were firm and comfortable. The indoor pool was out of order,... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Colorado
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 23, 2015

This motel was a disappointment. We had verified when booking that they had a pool and jacuzzi but upon arriving we learned that the pool had been "shocked" and needed a technician to come out. The front desk said they had no clue when that would be. The bathroom floor had hair, dust and dirt on it, the couch had... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 19, 2015

Rude guy at check in didn't tell us about breakfast or the wifi , wifi was slow and Hardly worked was worken up at 8am by house keeping banging on my door until I answered, ceilings must be thin as can here people upstairs Avoid.

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Corpus Christi
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 4, 2015

How disappointing this experience was. This property has major housekeeping and maintenance problems. When I checked in I was I given room 119. I moved my luggage in and used the restroom. To my surprise the toliet seat was broken and put back on the commode. As I reached for the paper the seat flew off. Buster Keaton would have... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

United States
Top Contributor
141 reviews 141 reviews
66 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed February 2, 2015

While traveling the great southwest along one of our ubiquitous interstate highways, I decided to take a break and stay in this hotel for two nights...so I received a pretty good impression of what it has to offer. It is far enough off the highway to provide a quiet setting and restful night's sleep. The room had all I needed,... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

San Jose, Costa Rica
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 26, 2015

Great job QI! It is a bit older but all in all very good with a great price. The room was comfortable and I did have a refrigerator and microwave. The room as well as the exterior was clean and welcoming. The bed was comfortable with my only complaint being the pillows, like a lot of hotels now days they... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

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