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Quality Inn Santa Rosa

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2533 Historic Route 66, Santa Rosa, NM 88435 (Formerly Comfort Inn)
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Quality Inn Santa Rosa
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115 Reviews from our TripAdvisor Community

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Traveler rating
    33
    41
    17
    14
    10
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (26)
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    (46)
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    (25)
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Markle
Level Contributor
5 reviews
4 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW

I am only giving a 1 because the front desk clerk was very nice and the issues were not her but the management of the hotel. The outside of the hotel had bugs live and dead everywhere and smelled sewerish. Initially the room looked ok but then as the door shut there were bugs behind the door. There were bugs... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I stopped here on our way back from Las Vegas to Austin, Tx. We were a little nervous about staying in a place that cheap in a small town, but we decided to try it out. I am glad we did! The rooms were freshly renovated and clean. There was a microwave and fridge as well. The... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Memphis, Tennessee
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room was adequate and clean. Beds were comfortable. We were given hands towels as pool towels. The pool and hot tub ph were way off. Both were cloudy. The staff was friendly. Lots of kids under 10 were in the hot tub. My daughter left her swim shows there after we checked out. I called the next day and... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Tucson, Arizona
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Room was clean and beds were comfortable. We were on a major highway, but weren't bothered by traffic noise. Breakfast was adequate but nothing to brag about. Front desk very friendly and cheerful. Good Access

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Burleson, Texas
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was fine. Affordable. Room was clean, and everything worked. Desk crew was polite. Room doors face to the outside, no interior hallways. The outside seemed to have been relatively well cared for. There was a pool, and people were having fun in there,, as it was indoors :),,, it seemed fine, but we didn't use it.

Was this review helpful? Yes 2
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Albuquerque, New Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was clean and the beds were semi comfortable. The pool was a great plus since we have two little ones and it was mid summer when we visited this location. The price was fair and the free breakfast was standard. And in all i would stay here again!

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Mesquite, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago via mobile

Our room was completely infested with bugs. Around 20 dead cockroaches surrounded the bed when we entered the room. Nats, moths and cockroaches everywhere. We stayed on a busy night,so when I called to complain I was rudely told, "we don't have any other rooms. All I can do is check you out." HOW ABOUT A REFUND??????

Was this review helpful? Yes 1
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Santa Rosa hotels

Oklahoma City, Oklahoma
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015 via mobile

We stayed in this quality inn over the weekend on our way to Arizona. We loved it very comfortable, spacious,clean rooms. Loved the indoor pool and everyone was very friendly and helpful. We will only stay in quality inns from now on

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed May 26, 2015

Very disappointed in our response to a complaint we had regarding a cockroach in our room. We have stayed at this Quailtiy Inn many times......as we travel back and forth from AZ to IL We stay in Oct and May every year. This year we checked in Saturday May 23rd and were put in Rm 124. Great room, nice size... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback to ensure we handle these types of situations differently in the future. Again, thank you for your... More 

Hamilton, Montana
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 18, 2015

The room was a good size, the price was a bargain, there were some stains and the air-con was noisy but we slept well. Went to the breakfast area and were disgusted by rotten apples, the worst coffee ever and we left without even looking at anything else. Advice: OK room for a night on Route 66, but go elsewhere... More 

Was this review helpful? Yes
Santarosanm, General Manager at Quality Inn Santa Rosa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding you stay on your recent visit. I have shared your feedback with breakfast attendant to ensure we handle these types of situations differently in the future.... More 

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