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All 15 Santa Rosa hotels

Holiday Inn Express Santa Rosa

2.5 of 5 Hotel   |   2516 Historic Route 66, Santa Rosa, NM 88435
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69%
Ranked #9 of 15 hotels in Santa Rosa
A recent review
3 of 5 stars reviewed 1 week ago
Suburban_Planner Texas
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115 people have reviewed this hotel

Traveler rating
    34
    45
    23
    7
    6
See reviews for
35
37
14
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Texas
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Expected more for the price. Didn't expect to pay over $100 for a holiday inn express. It did have a good breakfast. The beds could be better too. I thought the mattresses were quite firm. I will probably stay somewhere different next time. A little pricy for the type of hotel.

Was this review helpful? Yes
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Dear valued Guest, Thank you for your recent review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely Michaela Dodson... More

Marina, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Friendly front desk. Stayed on second floor, room was very clean and comfortable. Only problem was the tv remote the volume was hard to use. Nice breakfast. Biggest pancakes I've seen come out of a machine.

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Huntersville, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In my experience, Holiday Inn Express hotels are generally nice, clean and reasonably priced. This one is an exception. The hotel was "well worn" and not very clean. I paid $124 plus tax for a single room and I was disappointed. I wouldn't have stayed but I had made the reservation on the phone and I couldn't get my money... More

Was this review helpful? Yes
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Dear valued guest, Please accept our apologize for issues you experienced during your stay. Here at our Hotel we strive for excellent customer service. We do hope the next time you are traveling through this area you will give us another chance to serve you better. Please feel free to reach out to me at 575-472-5411 or sronmhie@yahoo.com Sincerely Michaela... More

College Station, Texas
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 26, 2014

It is what it is describes this hotel. Has a decent breakfast and has a pool. Sheets had a black stain in them. Hopefully not an indication that the sheets weren't changed but just ground in. Restroom was big. Has directv. Right on ih-40. Please upgrade the lighting...is all fluorescent and the nasty hospital room kind.

Was this review helpful? Yes
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Hello wisconisntotexas, we sure appreciate you taking the time to leave us feedback about your recent stay. Here at the Holiday Inn Express we are working constantly on improving our guest experience. Please reach out to me at 575-472-5411 or sronmhie@yahoo.com. We hope to see you again the next time you are in this area. Thank you staying at the... More

Senior Contributor
34 reviews 34 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 26, 2014

Not bad place to stop off while traveling to CO. Somewhat clean (sheets had a grease stain) but the bathrooms were clean. It was nice that we could eat breakfast there so we could save time on our travels. If you are looking for a cheep place to stay this is a great option. If you are looking for something... More

Was this review helpful? Yes 1
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Hi there MamaManager, thank you for taking the time to leave as review about your recent stay. Here at the Holiday Inn Express we strive for excellent customer service for all our guests. Please reach out to me at 575-472-5411 or sronmhie@yahoo.com to discuss this matter so more. Thank you for staying with us we are looking forward in hearing... More

Falcon, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 25, 2014

Spent a week and a half here, while on business. Very comfortable, and conveniently located. Enjoyed my stay thoroughly, but it was made excellent by the staff. Michaela and the entire staff really make the place special. If I'm in the area again, I will most certainly stay here and I will recommend it to my friends.

Was this review helpful? Yes
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Hello there ShelleyH277, We are very excited to know that your stay with us here at the Holiday Inn Express was more than pleasurable. Our team here at HIEX in Santa Rosa, New Mexico stride to provide excellent customer service to all our guests. We are happy to know that as a team we have exceeded our goal. We will... More

Indianapolis, Indiana
Top Contributor
86 reviews 86 reviews
61 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 21, 2014

First - the manager (owner?) is GREAT. He actually remembered me! That's nice and his customer service rocks. However, not all who work there share his enthusiasm. This is not my first stay here; I was disappointed on my first visits, so I knew what I was getting into when I made my reservations. The only reason I booked here... More

Was this review helpful? Yes
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Dear CharlieCN2011, thank you taking the time to leave us a feedback about your recent stay. We have shared your comments with the rest of the staff. Here at the Holiday Inn Express we always want to provide excellent customer service to all our guests. We love getting feed back good or bad, it helps us to improve. Please feel... More

Los Angeles, California
2 reviews
5 of 5 stars Reviewed July 16, 2014

On a recent roadtrip, I needed to stop for the night in Albuquerque or Tucumcari.... I took a chance and booked in Santa Rosa. Best thing I ever did! Dallas called me the morning of my stay to discuss my special request I made online for a quiet room. I was so impressed and more impressed when I arrived. Jorge... More

Was this review helpful? Yes
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Hi there Simonexrez, We are very pleased to know that you decided to give us a chance here at the Holiday Inn Express in Santa Rosa, New Mexico. To let you know that here at HIEX we stride to provide our guests with excellent customer service and a great place to relax after a long day of traveling. When we... More

Brownsville, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 9, 2014 via mobile

My husband and I stayed at the HIE on a recent trip back from Colorado. I was very pleased and surprised at the amenities offered, especially for families. We usually stay at Hamptons but they had no vacancies. The HIE offered great things for families traveling and this one was PET FRIENDLY! It had a great "leisure room" game room... More

Was this review helpful? Yes
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Hello there mtm124, we are very pleased to hear that you enjoyed your stay with us here at the Holiday Inn Express in Santa Rosa, New Mexico. Our team strides to offer the best for our traveling families. We will be sharing you awesome comments with our staff to remind them that we shoot for the stars. We thank you... More

Top Contributor
87 reviews 87 reviews
37 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 29, 2014 via mobile

This property is an average Holiday Inn Express with comfortable and quiet rooms. The breakfast included was ok. Good location off of the interstate. If you just want a clean room overnight while traveling this is a good choice.

Was this review helpful? Yes
Michaela D, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Dear GWandCD, We would like to thank you for taking to the time to give us a review about your previous stay with us. We do apologize that we were just an average Holiday Inn Express and we do hope to make an impression the next time you are traveling through the area. Front Desk Manager Dallas T. More

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Additional Information about Holiday Inn Express Santa Rosa

Address: 2516 Historic Route 66, Santa Rosa, NM 88435
Phone Number:
Location: United States > New Mexico > Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Rosa 2.5*
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Also Known As:
Holiday Inn Express Santa Rosa Hotel Santa Rosa
Holiday Inn Santa Rosa
Santa Rosa Holiday Inn

22 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel of Santa Rosa, NM. We are located on Historic Route 66, also near Interstate 40, and Hwy 84 and 54. We are also conveniently located near Blue Hole (Scuba Capitol of the Southwest), and minutes away from Santa Rosa Lake & state park, for boating, fishing and water skiing. Enjoy a leisurely cruise on Historic Route 66 on your way to Santa Rosa Softball Complex, Park Lake (with slide) and golf course, just miles away from the hotel. Begin your day with our complimentary hot Express Start breakfast bar (6 AM to 9:30 AM daily). Relax in our indoor heated pool & spa, or play a game of pool in our game room, or exercise in our fitness room. You will be walking from one of the most unique lobby while making your way to your room, complete with the luxurious Simply Smart Bedding and high-speed Internet in all rooms. We also have two elevators in our hotel. Come enjoy our Southwestern hospitality! ... more   less 
Number of rooms
72

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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