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All 6 Ruidoso Downs hotels

BEST WESTERN Pine Springs Inn

2.0 of 5 Hotel   |   111 Pine Springs Drive, Ruidoso Downs, NM 88346 (Formerly Ramada Limited Ruidoso)
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78%
Ranked #2 of 6 hotels in Ruidoso Downs
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
491gilbertm
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172 people have reviewed this hotel

Traveler rating
    92
    41
    17
    12
    10
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66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I stay at the Best western "Pines" in Ruidoso every chance I get, thou it is close to everything, if feels so secluded, the grounds and courtyard, are the best.. I just feel so relaxed when Im there . Its Breath taking, hope you try it and enjoy it as much as I do

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ruidoso
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Surroundings were lovely, staff members pleasant and helpful, breakfasts were excellent .... the only negative thing was that after paying in full when I made my reservation, I've been charged another $400 plus dollars! And this has not been corrected!

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your survey. I am glad that you enjoyed your stay with us. I apologize for the billing issue. We did get it taken care of as soon as it was brought to our attention. Please let me know if I can be of any further assistance. Thank you, Holly Bailey General Manager More

Clifton
Contributor
18 reviews 18 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Appreciated the up-grades: The Grounds...the beds...the carpet.. The staff courteous and helpful. Breakfast has lots of choices and well served Just wish they could get their act together on some simple details. This is my fourth stay here and the hot tub is STILL NOT Fixed ! They should re-examine their check-in time. Four PM is out of sync with... More

Was this review helpful? Yes
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your review! Also, thank you for noticing the upgrades! We work hard to try and keep the hotel in good condition and nice for our guests. While I do agree that our hot tub has been an issue in the past, we finally have it fixed! We installed a new heater, as well as a new pump.... More

El Paso, Texas, USA
Top Contributor
139 reviews 139 reviews
20 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night in early August. Our first impressions were how well-located the hotel was in the trees and away from the noise of the highway and race track. The hotel has amenities that we did not appreciate online, such as an outdoor hot tub. They serve a nice and filling breakfast good for couples and families.... More

Was this review helpful? Yes 1
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your review! We have quite a unique setting here at our hotel! I do apologize for the issues that you had during your stay. I am glad that staff handled the situation in a timely manner, but I do regret that you had the issue to begin with. Thank you for bringing the issues in the room... More

Boerne, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoy staying there is quiet, friendly staff, my favorite is the courtyard. Lots of upgrades. The manager Holly is doing a great job. Hope to come back soon. My daughter and I love to go swimming. Breakfast is very good, also enjoyed a cookie in the evening.

Was this review helpful? Yes 1
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you, for your review! We enjoyed having you and your family stay with us. Thank you for your kind comments, I will be sure to pass them onto the staff. We are glad that you enjoyed the courtyard and breakfast and look forward to seeing you again soon! Holly Bailey General Manager More

Rome
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

This economical hotel was a pleasant surprise. The grounds are lovely and the pet rate was only an extra $10 a night. The location is perched above the main road close to the racetrack/casino and in case you forgot something, Walmart is right around the corner. I would definitely stay here again.

Was this review helpful? Yes 1
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your review. We enjoyed having you stay with us at the property and are certainly glad that you enjoyed it as well! We hope that you come back and see us again soon! More

mason, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

New management has done wonders. Spruced up, new paint, grounds very attractive and staff is excellent. Still needs some upgrades like toilets are too low, some minor plumbing problems, hot water very slow, etc, but very impressed with the new management's attention to guests.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your response! Also, thank you for noticing the steps we have taken to improve the property! We strive to be the best of the best, and realize that each day there will be a new way to improve. We are working on solutions the minor issues you mention and hope to have them remedied soon! Thanks again... More

El Paso, Texas
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The surroundings, the comfort and the peaceful feeling of this BW provided us with a great getaway. While my husband enjoyed a day at the Racetrack across the street I was able to enjoy a restful day sitting by the pool and strolling around amid the beautiful pines in Ruidoso.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your response! I am glad that you both enjoyed your stay with us. We do have quite a unique setting. The pool and courtyard are both great places to sit back, relax and simply enjoy life :-) We hope you come back and see us again soon! More

El Paso, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

BEAUTIFUL SCENERY! This hotel is great for people who love the outdoors. It's across the street from the racetrack & casino. The rooms are very neat & the beds are extremely comfortable. The pool and jacuzzi are to die for! Hands down, the best and prettiest hotel in Ruidoso!

Was this review helpful? Yes
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your response! We defiantly have a diamond in the rough here at this hotel! The rain we have been getting lately has made our courtyard amazingly green and lush! The flowers are blooming left and right. The setting is just beautiful. We are glad that you enjoyed your visit, and hope that you will come back and... More

El Paso, United States
1 review
4 of 5 stars Reviewed July 24, 2014

Lovely hotel location if you enjoy being outdoor. The outside hotel is very well maintain. The room is an average room, just hate the bathroom area because of the lack of commodities (hanging, shelves) but overall a clean room. Nice breakfast. A good value for the price.

Review collected in partnership with Best Western

Was this review helpful? Yes
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your response! We will note the issue about the bathroom, but are glad that you enjoyed your stay otherwise. Please come back and see us again soon! More

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Additional Information about BEST WESTERN Pine Springs Inn

Address: 111 Pine Springs Drive, Ruidoso Downs, NM 88346 (Formerly Ramada Limited Ruidoso)
Phone Number:
Location: United States > New Mexico > Ruidoso Downs
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pine Springs Inn 2*
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Also Known As:
Best Western Pine Springs Hotel Ruidoso Downs
Best Western Ruidoso Downs
Ruidoso Downs Best Western

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
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99

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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