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Ruidoso Mountain Inn

Hotel website
400 West Hwy. 70, Ruidoso, NM 88345
Best prices for: 1 room 1 guest
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Ruidoso Mountain Inn
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Ruidoso Mountain Inn
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57 reviews from our community

Traveler rating
    14
    15
    9
    13
    6
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18
Solo
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2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (57)
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    (12)
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There are newer reviews for Ruidoso Mountain Inn
See the most recent reviews
Truth or Consequences, New Mexico
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 5, 2014

The woman at front desk needs lessons in customer service. She acted like she was mad because we booked our rooms on line. There was a mix up one of our rooms should have been canceled but it ended up being two canceled. Then she jacked the rate up on the room we needed. The ice machine on our floor... More 

Was this review helpful? Yes 2
Austin, Texas
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 19, 2014

Overall, the customer service at this hotel was very poor. The manager on duty was not friendly or helpful at all, she was sarcastic, condescending, unprofessional and rude. Not the kind of person you'd like to meet and deal with after traveling for so many hours by car/plane. Hotel staff, especially the management, should try their best to make your... More 

Was this review helpful? Yes 3
A TripAdvisor Member
3 of 5 stars Reviewed January 21, 2014

I booked this reservation for a weekend stay for $69 a night. Other then the carpet stains this hotel was clean and well kept. Staff was friendly and knowledgable. The only real complaint I had were my neighbors on the same floor as I. My boyfriend and I were trying to sleep in and the walls were so thin you... More 

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 14, 2013

Just stayed here. Had reservations for a few months. They reserved the rooms for $159.. Pull up to hotel and peoe in front of us check in for $69. We had 3 rooms and they would not budge on price.. Is hotel worth $69? Yes!!! $159.00 NO!!!!!!! Felt like I got ripped off!!!!!

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 14, 2013

We went down to Ruidoso this weekend for my husbands birthday. I made the reservation online before we left the house. Upon checking in, a staff member named Melinda was at the counter to help me. She was VERY rude. She told me that she could not find my reservation under my last name so I pulled up the confirmation... More 

Was this review helpful? Yes 2
San Antonio, Texas
Top Contributor
79 reviews 79 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed May 29, 2013

We had stayed here when it was a Holiday Inn Express and enjoyed our stay. After I booked the room, the name changed and the reviews made me wonder if I had made a mistake. We did, however, have an enjoyable stay and are fears were unfounded. The service was good, the room was nice and the breakfast was good.... More 

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Bronte, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 2, 2013

We are platinum Holiday Inn Members. We have stayed there several times over the years and each time it got a little more run down!! I said the last time we stayed there NEVER AGAIN!! The rooms are okay but the staff is TERRIBLE !! Rude not helpful at all !! In fact they don't even look up when you... More 

Was this review helpful? Yes 1
El Paso, Texas
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 9, 2013 via mobile

Rented 2 rooms for a weekend stay (4 adults 3 kids). It is located at the entrance of town. We find this convenient to avoid traffic jamms when the snow gets ugly and as we exit to go back home. The staff is friendly And the rooms are basic but clean. Two inconveniences were the slow Internet connection ( it... More 

Was this review helpful? Yes 2
Houston, TX
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 3, 2013 via mobile

We (2 kids & 2 adults) stayed at this place for 2 nights and had a great experience. I'd made numerous phone calls to make changes & not only was the staff patient, they were super friendly. We had a reservation mixup that would have cost us twice for the correct night. After speaking to the manager & explaining the... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 30, 2012

Don't waste your money, hotel is below average at best. Girl at front desk was rude and acted completely put out when I asked her for a crib. The facility needs a major face lift. The tub jets were broken, the room was dingy and falling apart. We got a suite hoping it would be a little nicer, not the... More 

Was this review helpful? Yes 1
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