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All 23 Ruidoso hotels

Ruidoso Mountain Inn

2.5 of 5 Motel   |   400 West Hwy. 70, Ruidoso, NM 88345
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Ranked #14 of 23 Hotels in Ruidoso
A recent review
5 of 5 stars Reviewed June 4, 2014
hcrebelstx Lubbock, Texas
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49 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Ruidoso Mountain Inn
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Lubbock, Texas
1 review
5 of 5 stars Reviewed June 4, 2014 via mobile

The hotel staff was wonderful to our softball team "HC REBELS" they were sweet, they listened, fixed any issue and never had a frown. The parents loved it they all said they were satisfied with the Hotel and staff. A small thing like cookies for the girls went a long way. Thank you to the manager and cleaning staff for... More

Was this review helpful? Yes
Canyon Lake, California
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 19, 2014

At first check in was great [accommodating] Then things begin to unravel. The TV remote volume doesn't work. oh well. Come morning we find out the sink doesn't drain [very slow] The shower doesn't completely shut off [drip drip - running water] great water pressure however. Compt. Breakfast No plates - please use bowls rubber eggs hockey puck biscuits, some... More

Was this review helpful? Yes 5
Santa Fe, New Mexico
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 19, 2014

I called to find out why there was a cancellation fee on my credit card when I called on Friday to cancel my reservation. I spoke with Melinda, and she was extremely rude and accused me of lying that I didn't call in. I asked to speak to a manager and she stated that she was the manager. I then... More

Was this review helpful? Yes 2
Truth or Consequences, New Mexico
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 5, 2014

The woman at front desk needs lessons in customer service. She acted like she was mad because we booked our rooms on line. There was a mix up one of our rooms should have been canceled but it ended up being two canceled. Then she jacked the rate up on the room we needed. The ice machine on our floor... More

Was this review helpful? Yes 2
Austin, Texas
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 19, 2014

Overall, the customer service at this hotel was very poor. The manager on duty was not friendly or helpful at all, she was sarcastic, condescending, unprofessional and rude. Not the kind of person you'd like to meet and deal with after traveling for so many hours by car/plane. Hotel staff, especially the management, should try their best to make your... More

Was this review helpful? Yes 3
A TripAdvisor Member
3 of 5 stars Reviewed January 21, 2014

I booked this reservation for a weekend stay for $69 a night. Other then the carpet stains this hotel was clean and well kept. Staff was friendly and knowledgable. The only real complaint I had were my neighbors on the same floor as I. My boyfriend and I were trying to sleep in and the walls were so thin you... More

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 14, 2013

Just stayed here. Had reservations for a few months. They reserved the rooms for $159.. Pull up to hotel and peoe in front of us check in for $69. We had 3 rooms and they would not budge on price.. Is hotel worth $69? Yes!!! $159.00 NO!!!!!!! Felt like I got ripped off!!!!!

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 14, 2013

We went down to Ruidoso this weekend for my husbands birthday. I made the reservation online before we left the house. Upon checking in, a staff member named Melinda was at the counter to help me. She was VERY rude. She told me that she could not find my reservation under my last name so I pulled up the confirmation... More

Was this review helpful? Yes 2
San Antonio, Texas
Top Contributor
65 reviews 65 reviews
17 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 29, 2013

We had stayed here when it was a Holiday Inn Express and enjoyed our stay. After I booked the room, the name changed and the reviews made me wonder if I had made a mistake. We did, however, have an enjoyable stay and are fears were unfounded. The service was good, the room was nice and the breakfast was good.... More

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Bronte, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 2, 2013

We are platinum Holiday Inn Members. We have stayed there several times over the years and each time it got a little more run down!! I said the last time we stayed there NEVER AGAIN!! The rooms are okay but the staff is TERRIBLE !! Rude not helpful at all !! In fact they don't even look up when you... More

Was this review helpful? Yes 1
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Additional Information about Ruidoso Mountain Inn

Address: 400 West Hwy. 70, Ruidoso, NM 88345
Phone Number:
Location: United States > New Mexico > Ruidoso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ruidoso Mountain Inn 2.5*
Number of rooms: 104
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Also Known As:
Holiday Inn Express Ruidoso Hotel Ruidoso
Holiday Inn Ruidoso

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