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All 23 Ruidoso hotels

Ruidoso Mountain Inn

2.5 of 5 Motel   |   400 West Hwy. 70, Ruidoso, NM 88345
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Ruidoso Mountain Inn
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Ranked #14 of 23 hotels in Ruidoso
A recent review
4 of 5 stars reviewed 2 weeks ago
jeannette78028 Kerrville, Texas
  • Reviews (43)
  • Photos (23)
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43 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
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English first
Kerrville, Texas
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room is clean and comes with the freebies you expect but sometimes have to pay extra for. Parking, HBO, Internet and breakfast. There is a small pool. The only thing lacking is a fitness center. We walked the trails instead , so still a great deal. Front desk was very helpful.

Was this review helpful? Yes 1
Carlsbad, New Mexico
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is clean, the staff friendly and appearance good for an older Hotel. However, the bed in my experience is not comfortable at all. My husband and I did not sleep much due to the poor quantity of the bed and pillows. The bed in my opinion needs to be upgraded for a better nights rest. We could feel... More

Was this review helpful? Yes 1
new Mexico
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 13, 2014 via mobile

this hotel was one of the cleanest hotels I have stayed at in the last 2 weeks very friendly staff and a great breakfast selection hot and cold items available which are included in your room the room was clean

Was this review helpful? Yes 1
El Paso, Texas
1 review
5 of 5 stars Reviewed June 12, 2014

Rooms are beautiful,super clean. The people are the best. The gentleman who checked us in called and asked if we are happy with our room. Come on who does that?? We stayed for 3 nights, and already looking forward to our return trip. So if you want to stay somewhere with people who truly care stay here.

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Lubbock, Texas
1 review
5 of 5 stars Reviewed June 4, 2014 via mobile

The hotel staff was wonderful to our softball team "HC REBELS" they were sweet, they listened, fixed any issue and never had a frown. The parents loved it they all said they were satisfied with the Hotel and staff. A small thing like cookies for the girls went a long way. Thank you to the manager and cleaning staff for... More

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Canyon Lake, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 19, 2014

At first check in was great [accommodating] Then things begin to unravel. The TV remote volume doesn't work. oh well. Come morning we find out the sink doesn't drain [very slow] The shower doesn't completely shut off [drip drip - running water] great water pressure however. Compt. Breakfast No plates - please use bowls rubber eggs hockey puck biscuits, some... More

Was this review helpful? Yes 3
Santa Fe, New Mexico
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 19, 2014

I called to find out why there was a cancellation fee on my credit card when I called on Friday to cancel my reservation. I spoke with Melinda, and she was extremely rude and accused me of lying that I didn't call in. I asked to speak to a manager and she stated that she was the manager. I then... More

Was this review helpful? Yes 2
Truth or Consequences, New Mexico
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 5, 2014

The woman at front desk needs lessons in customer service. She acted like she was mad because we booked our rooms on line. There was a mix up one of our rooms should have been canceled but it ended up being two canceled. Then she jacked the rate up on the room we needed. The ice machine on our floor... More

Was this review helpful? Yes 2
Austin, Texas
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 19, 2014

Overall, the customer service at this hotel was very poor. The manager on duty was not friendly or helpful at all, she was sarcastic, condescending, unprofessional and rude. Not the kind of person you'd like to meet and deal with after traveling for so many hours by car/plane. Hotel staff, especially the management, should try their best to make your... More

Was this review helpful? Yes 3
A TripAdvisor Member
3 of 5 stars Reviewed January 21, 2014

I booked this reservation for a weekend stay for $69 a night. Other then the carpet stains this hotel was clean and well kept. Staff was friendly and knowledgable. The only real complaint I had were my neighbors on the same floor as I. My boyfriend and I were trying to sleep in and the walls were so thin you... More

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Additional Information about Ruidoso Mountain Inn

Address: 400 West Hwy. 70, Ruidoso, NM 88345
Location: United States > New Mexico > Ruidoso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ruidoso Mountain Inn 2.5*
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Also Known As:
Holiday Inn Express Ruidoso Hotel Ruidoso
Holiday Inn Ruidoso

23 photos of this hotel

Management photos: Courtesy of the property manager

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Dining (1)
Room/suite (2)
Hotel & grounds (7)
Other (14)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel Ruidoso, New Mexico. While visiting the Playground of the Southwest, whether skiing at Ski Apache, trying your luck at three nearby Casinos, or playing the odds at Ruidoso Downs Racetrack & Billy the Kid Casino, home of the worlds richest Quarterhorse Race, The All American Futurity. Enjoy the nearby Spencer Theater. Come discover New Mexico's best kept secret, with a year round moderate climate. Ruidoso offers an abundance of real estate, great restaurants, cabins, shopping and beautiful mountain scenery in southern New Mexico. Our hotel features 104 guestrooms with 6 suites. We have an outdoor seasonal pool as well as an outdoor hot tub that stays open year around. We have 3 floors with an interior corridor and an elevator. Join us every morning for a Smart Start Complimentary Continental Breakfast. We can also host meetings with a maximum of 30 occupants. Let the Holiday Inn Express Hotel be your home away from home with the quality and comfort you expect, and deserve. Allow us to accommodate your needs while visiting Ruidoso, New Mexico. ... more   less 
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