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All 24 Ruidoso hotels

Ruidoso Mountain Inn

2.5 of 5 Motel   |   400 West Hwy. 70, Ruidoso, NM 88345
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Ruidoso Mountain Inn
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42%
Ranked #14 of 24 hotels in Ruidoso
A recent review
3 of 5 stars Reviewed October 14, 2013
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35 people have reviewed this hotel

Traveler rating
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 19, 2014

Overall, the customer service at this hotel was very poor. The manager on duty was not friendly or helpful at all, she was sarcastic, condescending, unprofessional and rude. Not the kind of person you'd like to meet and deal with after traveling for so many hours by car/plane. Hotel staff, especially the management, should try their best to make your... More

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A TripAdvisor Member
3 of 5 stars Reviewed January 21, 2014

I booked this reservation for a weekend stay for $69 a night. Other then the carpet stains this hotel was clean and well kept. Staff was friendly and knowledgable. The only real complaint I had were my neighbors on the same floor as I. My boyfriend and I were trying to sleep in and the walls were so thin you... More

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 14, 2013

Just stayed here. Had reservations for a few months. They reserved the rooms for $159.. Pull up to hotel and peoe in front of us check in for $69. We had 3 rooms and they would not budge on price.. Is hotel worth $69? Yes!!! $159.00 NO!!!!!!! Felt like I got ripped off!!!!!

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 14, 2013

We went down to Ruidoso this weekend for my husbands birthday. I made the reservation online before we left the house. Upon checking in, a staff member named Melinda was at the counter to help me. She was VERY rude. She told me that she could not find my reservation under my last name so I pulled up the confirmation... More

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San Antonio, Texas
Top Contributor
62 reviews 62 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 29, 2013

We had stayed here when it was a Holiday Inn Express and enjoyed our stay. After I booked the room, the name changed and the reviews made me wonder if I had made a mistake. We did, however, have an enjoyable stay and are fears were unfounded. The service was good, the room was nice and the breakfast was good.... More

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Bronte, Texas
1 review
2 of 5 stars Reviewed May 2, 2013

We are platinum Holiday Inn Members. We have stayed there several times over the years and each time it got a little more run down!! I said the last time we stayed there NEVER AGAIN!! The rooms are okay but the staff is TERRIBLE !! Rude not helpful at all !! In fact they don't even look up when you... More

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El Paso, Texas
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 9, 2013

Rented 2 rooms for a weekend stay (4 adults 3 kids). It is located at the entrance of town. We find this convenient to avoid traffic jamms when the snow gets ugly and as we exit to go back home. The staff is friendly And the rooms are basic but clean. Two inconveniences were the slow Internet connection ( it... More

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Houston, TX
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 3, 2013 via mobile

We (2 kids & 2 adults) stayed at this place for 2 nights and had a great experience. I'd made numerous phone calls to make changes & not only was the staff patient, they were super friendly. We had a reservation mixup that would have cost us twice for the correct night. After speaking to the manager & explaining the... More

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1 review
1 of 5 stars Reviewed December 30, 2012 via mobile

Don't waste your money, hotel is below average at best. Girl at front desk was rude and acted completely put out when I asked her for a crib. The facility needs a major face lift. The tub jets were broken, the room was dingy and falling apart. We got a suite hoping it would be a little nicer, not the... More

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Kingwood, Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012 via mobile

I wanted to see snow, gamble and ski for the holidays, not knowing the area, I selected the holiday inn exp and used my priority club rewards... 20k points per night is a bit steep. Located within 2 miles to stores, midtown and casinos in any direction. It looks and feels new. Free breakfast on the weekdays ends at 930... More

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Additional Information about Ruidoso Mountain Inn

Also Known As:
Holiday Inn Express Ruidoso Hotel Ruidoso
Holiday Inn Express Ruidoso Hotel
Holiday Inn Ruidoso
Ruidoso Holiday Inn
Address: 400 West Hwy. 70, Ruidoso, NM 88345
Location: United States > New Mexico > Ruidoso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 24 hotels in Ruidoso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ruidoso Mountain Inn 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel Ruidoso, New Mexico. While visiting the Playground of the Southwest, whether skiing at Ski Apache, trying your luck at three nearby Casinos, or playing the odds at Ruidoso Downs Racetrack & Billy the Kid Casino, home of the worlds richest Quarterhorse Race, The All American Futurity. Enjoy the nearby Spencer Theater. Come discover New Mexico's best kept secret, with a year round moderate climate. Ruidoso offers an abundance of real estate, great restaurants, cabins, shopping and beautiful mountain scenery in southern New Mexico. Our hotel features 104 guestrooms with 6 suites. We have an outdoor seasonal pool as well as an outdoor hot tub that stays open year around. We have 3 floors with an interior corridor and an elevator. Join us every morning for a Smart Start Complimentary Continental Breakfast. We can also host meetings with a maximum of 30 occupants. Let the Holiday Inn Express Hotel be your home away from home with the quality and comfort you expect, and deserve. Allow us to accommodate your needs while visiting Ruidoso, New Mexico. ... more   less 
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