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All 23 Ruidoso hotels

Shadow Mountain Lodge and Cabins

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107 Main Road, Ruidoso, NM 88345
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Shadow Mountain Lodge and Cabins
Ranked #1 of 23 hotels in Ruidoso
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194 people have reviewed this hotel

Traveler rating
    152
    33
    5
    1
    3
See reviews for
12
144
3
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
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English first
1 review
2 of 5 stars Reviewed yesterday NEW

The room was ok, even though the water from the sink and shower was stinky as hell, but the bed was comfy. The person in the front desk double charged my credit card an amount of $400.00 plus the amount for the room and they refused to refund me, even when was their mistake very unreasonable. They don't care about... More

Was this review helpful? Yes 2
Near Dallas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visiting with other guests, we learned that Shadow Mountain has a loyal following. It is a place that people tend to come back to, year after year. We were not surprised. It boasts a quiet setting in the Upper Canyon, beautiful grounds, and onsite managers (Roger and Leah) who do an excellent job of keeping everything shipshape. Our lodge rooms... More

Was this review helpful? Yes 2
WPCabins, Owner at Shadow Mountain Lodge and Cabins, responded to this review

You nailed it! Thanks for the kind review. Clearly you appreciate what Shadow Mountain Lodge is all about. Come again anytime. More

Top Contributor
58 reviews 58 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The second year at this lodge for week vacation. The lodge location is great and very well maintain. The grounds are very clean and relaxing. Hummingbirds feeding on the porch will keep you entertain. We enjoyed our 9 day stay but notice some needed items for the owners. It time to replace the beds and remove the foam topper, upgrade... More

Was this review helpful? Yes 2
WPCabins, Owner at Shadow Mountain Lodge and Cabins, responded to this review

Thanks for the comments. Shadow Mountain Lodge is a wonderful place and we are glad that you found it relaxing. Beds are a challenge for every lodger, but this is the first time anyone has mentioned them in a review other than commenting on how comfortable they are. We will discuss this issue and hopefully find a way to make... More

Elephant Butte, New Mexico
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Think twice before you book this place. My advice is don't book until you are literally standing at the check-in counter. Our dilemma began when we had booked this stay with them on a Friday. Our plans were abruptly interrupted by a medical emergency in our family the following Monday. So, thought we, no problem, they will understand. Wrong! "Oh,... More

Was this review helpful? Yes 3
WPCabins, Owner at Shadow Mountain Lodge and Cabins, responded to this review

Unfortunately you cancelled the day before arrival last year. As per the confirmation, which you signed, you were responsible for at least one nights stay and you were actually responsible for every night that you cancelled. This is standard policy in the industry. As a courtesy we offered to allow you to use this one nights deposit for another stay,... More

Lockney, TX
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay and would happily return for another visit. We enjoyed watching the hummingbirds as we relaxed on the porch. The staff was courteous and helpful. We stayed in a cabin but I would probably choose a room in the main lodge next time.

Was this review helpful? Yes
WPCabins, Owner at Shadow Mountain Lodge and Cabins, responded to this review

Thank you for the kind review. Our staff works very hard to insure every stay is pleasant, comfortable and memorable. Come again soon! More

Del Rio, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Once again we slumbered at SM and had the perfect stay. We had a short happy visit with "The Duncan Dynasty Clan". Their ever present VP of Marketing was there to greet us and made sure our stay was a great one. Thank you Ranger! Early one morning, Gail answered the door and received flowers & candy kisses for her... More

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WPCabins, Owner at Shadow Mountain Lodge and Cabins, responded to this review

Thanks for taking the time to acknowledge Ranger's contributions to customer satisfaction! He really is the brains of the operation. Happy Birthday our friend!!!! ;-) More

Midland, Texas
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is our 4th stay here over the last few years. We stayed in rm 106 in the lodge for 5 days. The room is very clean and the rooms are well appointed. King sized beds with custom bedspreads, nice sitting area and a kitchen with all supplies. The maids were very friendly and will provide full service or just... More

Was this review helpful? Yes
WPCabins, Owner at Shadow Mountain Lodge and Cabins, responded to this review

Thank you for the review. We are so glad that you enjoyed our lodge, our staff works very hard to insure that every stay is memorable. We, of course, apologize for any issues with the plumbing. Please know that we are on call 24/7 for any problems with our rooms and would have quickly responded to your issues. We make... More

Texas
Top Contributor
56 reviews 56 reviews
33 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 20, 2014

Shadow Mountain Lodge is a delightful place for a quick getaway. We recently spent three nights in one of the lodge rooms and were very pleased with the facility. Rooms were nicely sized with comfortable beds and linens. The room has both a fireplace and a small kitchenette, that was nicely stocked with everything you would need. Bathrooms are small,... More

Was this review helpful? Yes
WPCabins, Owner at Shadow Mountain Lodge and Cabins, responded to this review

Thanks for staying with us, We are always pleased when folks FINALLY find the Upper Canyon as it really is Ruidoso! ;-) Shadow Mountain Lodge is the number one rated lodge in Ruidoso and is among the top 20 for most romantic in the entire USA as rated by Trip Advisor.. Our decks, gardens, custom built hot tub, green conscious... More

Katy, Texas
2 reviews
5 of 5 stars Reviewed July 19, 2014

My husband and I recently spent four nights and thoroughly enjoyed our stay. The rooms were extremely clean and well appointed. We had a wonderful view outside of our room and sitting on the porch with a glass of wine in the evening was delightful. We could not imagine staying in Ruidoso in a regular hotel chain and miss the... More

Was this review helpful? Yes
WPCabins, Owner at Shadow Mountain Lodge and Cabins, responded to this review

Thank you for staying with us and for the kind review! Come again anytime! More

Coahoma
1 review
5 of 5 stars Reviewed July 12, 2014 via mobile

We stayed in cabin 301. It was great! The cabin is very clean. I love the 180 degree turn of the tv from the living area to the bedroom. They even provide sheets to cover the bed and couch so your dog can set where he wants. The grounds are beautiful. Such ambiance. Will definitely be back.

Was this review helpful? Yes
WPCabins, Owner at Shadow Mountain Lodge and Cabins, responded to this review

So glad that we met your expectations. Thanks for the kind review. Come again soon! More

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Additional Information about Shadow Mountain Lodge and Cabins

Address: 107 Main Road, Ruidoso, NM 88345
Phone Number:
Location: United States > New Mexico > Ruidoso
Price Range (Based on Average Rates): $
Also Known As:
Shadow Mountain Hotel Ruidoso

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Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Wheelchair access
Official Description (provided by the hotel)
Shadow Mountain Lodge and Cabins are located in the Historic "Upper Canyon" of Ruidoso - only a short stroll to Mid-Town's Shops, Galleries, Dining and Night Life. We are within 5 - 10 minutes of all 3 Casinos, Horse Racing and Ski Apache turnoff. We are New Owners as of April, 2012. Our Lodge rooms have all been updated with a Mountain Decor to include Bear Mountain Quilts & Inspiring Artwork. Relax on our Large Covered Veranda & enjoy our Beautiful Gardens, Hot Tub and BBQ area. Our Lodge Rooms have a King Bed, Fireplace, TV/DVD, Full Bath and Full Kitchenette. Our Romantic Cabins have open vaulted ceilings, Knotty Pine Interiors, Doubled Sided Gas Fireplace, 180 degree swivel TV/DVD, 2 Person Whirlpools and Private Decks. Shadow Mountain has been a long time favorite for those who visit Ruidoso and has consistently been voted "Best Place To Stay" ... more   less 
Number of rooms
23

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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