The Swiss Chalet is what it is, a functional hotel with a restaurant and a pool. A staffer there named Matt went above and beyond however and made what was a rough situation survivable. During the flooding my friends and I were forced to seek other accommodations and found the last room at the Swiss Chalet. The next morning as... more

This hotel is musty, smelling, carpeting needing repair, unfriendly desk personnel. Housekeeping needs more practice. Reservations lost, must cover yourself with having your confirmation number available or its your word against theirs. Not a hotel I will return to. more

Made my reservation only 10 days before the stay; Rebecca at the front desk assured me that it would be no problem and gave me the discounted rate of $55 for being with a wedding party. On day of arrival, I called ahead to see if I could get checked in earlier than their 4pm time, Janice at the front... more

We stayed here several years ago and would agree with most of the previously posted reviews concerning the rooms – we would not stay there again and this made us even more hesitant about eating in their restaurant. However, a recent article in the local newspaper talked about the change in management at the restaurant and the improvement in the... more

I love the swiss chalet! I suppose it depends on your expectations.. My wife, daugthers and I live in Roswell and ski often.. We have stayed at the SC about 10 times this year.. We just what place to CRASH after skiing. Ruidoso is not Vale. I don't there to "shop" or for "fine dining. " The SC is closest... more

The Swiss Chalet Inn's website promised a continental breakfast and "all day" coffee and tea service in lobby. Neither was the case. After a long day snow skiing nearby, we looked forward to enjoying the hot tub and indoor heated swimming pool. Unfortunately, the hot tub was empty, and the "out-of-order" sign was yellowing, as it apparently had been taped... more

The only positive thing i can say is the rooms are big. The place is old and smells. The coffee pot in the room was broken; there was LONG hair in the shower and the sheets were dirty. We got there late so we endured it the first night. Talked to the clerk the next morning (who was very nice)... more

Bad experience beginning to end. We got there way after check in and were told our room wasnt ready yet. After going and getting dinner we went back and were told it still wasnt ready. They were unable to give an estimated time and were told "it will be ready when it's ready", so we waited in the lounge. We... more

We arrived late had guarantee rooms throught travel agent. The a/c did not work if you had a light on and only one electrical outlet worked in the room. Message light blinked nonstop no messages. We called the front desk and they came by to try and fix the problems to no avail. They did offer to move us to... more