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Hotel Ruidoso - Midtown

Certificate of Excellence
GreenLeadersBronze level
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110 Chase Street, Ruidoso, NM 88345
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1 room 1 guest
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Hotel Ruidoso - Midtown
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134 Reviews from our TripAdvisor Community

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Traveler rating
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42
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5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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    (134)
  • Mar-May only
    (29)
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libbyswin
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We stayed there about 4 years ago and was much nicer. Zero updates and poor management ruined this hotel. Beds are to springy with zero support. Walls very thin, kids upstairs sounded like a herd or elephants. The pull out mattress had blood all over it. No sheets or extra blankets for pull out, even tho we had 3 adults... More 

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you for taking time out of your busy schedule to give us your opinion on our services and staff. We strive to make each guests experience at great stay. I do apologize that we have not meet your expectations. The first room type that you booked was one of our standard rooms with two queen beds and no pull... More 

Lubbock, Texas
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Went on short notice. Booked what was rated one of the better hotels in Ruidoso. We were in a Jr suite which had 2 queens. Could not get out of one due to its closeness to wall. Only other furniture in the room was a small pullout couch. No place to put ones feet up. Common area was nice but... More 

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you for taking time out of your busy schedule to give us your opinion on our services. We strive to make every guest welcome, comfortable and relaxed. I am sorry we did not meet your expectations on all accounts. I will share your review with the staff so we may better serve our guests in the future. Safe travels More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We only stayed one night and it is a very nice hotel. The pillows and the bed were amazingly comfortable. The front desk staff were friendly. The hot breakfast was alright, but we went out and had breakfast at a nice little cafe. The bathroom was huge and the shower was fantastic. The location is perfect for walking up and... More 

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Hello Lisa, We thank you so much for not only choosing Hotel Ruidoso but also for taking the time to provide a Review. We strive every day to provide our guests a pleasant and comfortable stay and we are glad we were able to do that for you and your family. We hope to see you again soon! Hotel Ruidoso More 

tx
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 27, 2015

This is a nice location but there housekeeping is in need of supervision. We stayed there on 2 different times this summer. The first time we had 2 rooms. One room had towels left from from previous people. The second room had soap left from previous guest. This time the bathtub was not cleaned from previous guest. I cleaned it... More 

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HotelRuidoso, General Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you for taking the time to give us your feedback on our services. We have policies and procedures for housekeeping. We have held a housekeeping meeting to ensure that all policies and procedures are being followed by every member of our staff. I do apologize that we were unable to meet your standards and hope that next time you... More 

Albuquerque, New Mexico
1 review
4 of 5 stars Reviewed July 27, 2015

We had our family reunion at this hotel. Was very pleased with the service and they went above and beyond to please us. I would recommend this hotel for just a stay or a family event anytime. The rooms were very comfortable and clean.

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Hello mftownsend, Thank you so much for taking time out of your busy schedule to review Hotel Ruidoso. We are elated that your Reunion was a success and want you to know that it was a pleasure having your family stay with us. Your feedback is so important to us and Management has shared your review with each and every... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 27, 2015

There's not such a thing as a perfect hotel but this is on my top 3 perfect location within walking distance from shops and restaurants, clean, friendly staff, overpriced but he'll they all are highly recommend for your next visit to Ruidoso.

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you for your review, cmpunk75. With a beautiful walk away from everything Ruidoso Midtown has to offer, we definitely agree with you that Hotel Ruidoso's location is perfect, but of course, we're probably a little biased. :) We also know Amanda at Hall of Flame and you're absolutely correct, GREAT customer service and great burgers. The Avocado Jalapeno burger... More 

Round Rock, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 25, 2015

We stayed here because of Tripadvisor ratings. The hotel has very good location and room is nice but noise from room above us kept us awake at nite. The maids trying to clean our room at 9:15am every morning, along with front desk management telling us that it was our problem not theirs, made our stay unbearable. In all of... More 

Was this review helpful? Yes
HotelRuidoso, General Manager at Hotel Ruidoso - Midtown, responded to this review

We appreciate you taking the time to give us feedback on our services. We always welcome the guest point of view of how we can improve our services. Please know we have policies and procedures when guests have a Do Not Disturb on their door. Our policy is not to knock on the door but to slid a letter under... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 23, 2015

Excellent value. It is an older hotel with all the amenities one would expect in a high end hotel. Very quiet, and clean. Excellent staff. Walking distance to great shopping restaurants . We will return.........................................

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Hello Charles Z, thank you for your review. We appreciate the time you took to tell us about your stay and appreciate you choosing Hotel Ruidoso even more. We value our guests and strive every day to ensure a happy experience and many future return visits. We look forward to seeing you again! Safe travels, Hotel Ruidoso More 

Manchester Township, New Jersey, USA
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 15, 2015

Room was clean; the place was quiet; and the price was right. I did receive an AAA discount. The breakfast was not exquisite but I was not expecting exquisite. All in all, a good experience for a last minute booking.

Was this review helpful? Yes 1
HotelRuidoso, Front Office Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you Frank, for your Hotel Ruidoso review on Tripadvisor. We appreciate the time you took to give us your feedback. All of us at Hotel Ruidoso strive every day to provide a quiet and clean environment for our Guests and we are ecstatic that we were able to do this for you. Your review has been shared with each... More 

Miami, Florida
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 7, 2015

Ok I just stayed for one night but it is a good place to stay, clean from top to bottom. Front desk people friendly and helpful. Our room (321) super clean whit a microwave and a fridge. Comfortable beds and clean sheet and comforter. Room carpet clean and everything smell good. Goo breakfast whit orange juice, hot coffee, scramble eggs,... More 

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

AbelCuba, Thank you for your review. Your review has been passed along to all of our employees. All of us here at Hotel Ruidoso truly appreciate your patronage and hope you enjoyed your trip the mountains! We hope to see you again soon and hope you enjoy the rest of your summer! Thank you again, Hotel Ruidoso More 

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