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Hotel Ruidoso - Midtown

Certificate of Excellence
GreenLeadersBronze level
Hotel website
110 Chase Street, Ruidoso, NM 88345
Special Price
10% off room rate
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Hotel Ruidoso - Midtown
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Hotel Ruidoso - Midtown
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133 Reviews from our TripAdvisor Community

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Traveler rating
    37
    59
    19
    9
    9
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48
5
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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    (30)
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tx
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This is a nice location but there housekeeping is in need of supervision. We stayed there on 2 different times this summer. The first time we had 2 rooms. One room had towels left from from previous people. The second room had soap left from previous guest. This time the bathtub was not cleaned from previous guest. I cleaned it... More 

Was this review helpful? Yes
HotelRuidoso, General Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you for taking the time to give us your feedback on our services. We have policies and procedures for housekeeping. We have held a housekeeping meeting to ensure that all policies and procedures are being followed by every member of our staff. I do apologize that we were unable to meet your standards and hope that next time you... More 

Albuquerque, New Mexico
4 of 5 stars Reviewed 5 days ago NEW

We had our family reunion at this hotel. Was very pleased with the service and they went above and beyond to please us. I would recommend this hotel for just a stay or a family event anytime. The rooms were very comfortable and clean.

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Hello mftownsend, Thank you so much for taking time out of your busy schedule to review Hotel Ruidoso. We are elated that your Reunion was a success and want you to know that it was a pleasure having your family stay with us. Your feedback is so important to us and Management has shared your review with each and every... More 

Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW

There's not such a thing as a perfect hotel but this is on my top 3 perfect location within walking distance from shops and restaurants, clean, friendly staff, overpriced but he'll they all are highly recommend for your next visit to Ruidoso.

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you for your review, cmpunk75. With a beautiful walk away from everything Ruidoso Midtown has to offer, we definitely agree with you that Hotel Ruidoso's location is perfect, but of course, we're probably a little biased. :) We also know Amanda at Hall of Flame and you're absolutely correct, GREAT customer service and great burgers. The Avocado Jalapeno burger... More 

Round Rock, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed here because of Tripadvisor ratings. The hotel has very good location and room is nice but noise from room above us kept us awake at nite. The maids trying to clean our room at 9:15am every morning, along with front desk management telling us that it was our problem not theirs, made our stay unbearable. In all of... More 

Was this review helpful? Yes
HotelRuidoso, General Manager at Hotel Ruidoso - Midtown, responded to this review

We appreciate you taking the time to give us feedback on our services. We always welcome the guest point of view of how we can improve our services. Please know we have policies and procedures when guests have a Do Not Disturb on their door. Our policy is not to knock on the door but to slid a letter under... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent value. It is an older hotel with all the amenities one would expect in a high end hotel. Very quiet, and clean. Excellent staff. Walking distance to great shopping restaurants . We will return.........................................

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Hello Charles Z, thank you for your review. We appreciate the time you took to tell us about your stay and appreciate you choosing Hotel Ruidoso even more. We value our guests and strive every day to ensure a happy experience and many future return visits. We look forward to seeing you again! Safe travels, Hotel Ruidoso More 

Manchester Township, New Jersey, USA
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was clean; the place was quiet; and the price was right. I did receive an AAA discount. The breakfast was not exquisite but I was not expecting exquisite. All in all, a good experience for a last minute booking.

Was this review helpful? Yes 1
HotelRuidoso, Front Office Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you Frank, for your Hotel Ruidoso review on Tripadvisor. We appreciate the time you took to give us your feedback. All of us at Hotel Ruidoso strive every day to provide a quiet and clean environment for our Guests and we are ecstatic that we were able to do this for you. Your review has been shared with each... More 

Miami, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ok I just stayed for one night but it is a good place to stay, clean from top to bottom. Front desk people friendly and helpful. Our room (321) super clean whit a microwave and a fridge. Comfortable beds and clean sheet and comforter. Room carpet clean and everything smell good. Goo breakfast whit orange juice, hot coffee, scramble eggs,... More 

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

AbelCuba, Thank you for your review. Your review has been passed along to all of our employees. All of us here at Hotel Ruidoso truly appreciate your patronage and hope you enjoyed your trip the mountains! We hope to see you again soon and hope you enjoy the rest of your summer! Thank you again, Hotel Ruidoso More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 22, 2015

We had not made reservations in Ruidosa and had no idea how packed the town would be. Most of the places we checked online were booked. After a bad experience with a really uncomfortable bed in Cloudcroft, I hated to take a risk. We walked into Hotel Ruidosa and David made us very welcome...he assured us we would be comfortable... More 

Was this review helpful? Yes 2
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you so much for taking time out of your busy schedule to post a review of Hotel Ruidoso. We are ecstatic that we were able to provide a great experience for you and that your stay was restful. Our location is unique because, as you mentioned, we are within walking distance of Mid-town Ruidoso, but still far away enough... More 

Ithaca, New York
2 reviews
5 of 5 stars Reviewed June 22, 2015

Hotel Ruidoso was great I just wish I could say the same for the rest of Ruidoso. Don't get me wrong, this small town is pretty quaint and just pretty in general. Lots to do and see and experience but it's all soured when you have miserable, grumpy business owner's who obviously hate their job (reviews on THOSE specific places... More 

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Marshall, hello Thank you so much for taking time out of your day to review Hotel Ruidoso. We truly appreciate your candor and have passed your words on to each and every one of our team-members. We're glad to hear you were able to take advantage of our amenities which we hope contributed to a restful vacation! We pride ourselves... More 

El Paso, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 8, 2015

I booked my room online through booking.com. I wanted to stay an extra night and the night clerk asked me to wait until the morning because the manager was the only person who could edit or delete online reservations. The night clerk gave me my initial paperwork and it showed that I used booking.com. She also said that the computer... More 

Was this review helpful? Yes 4
HotelRuidoso, General Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you for taking your time to review our hotel. In regards to your reservation the hotel did in fact honor the reservation you made through Booking.com. Your original reservation through Booking.com was made for two nights at a nightly rate of $144.00 plus tax per night. Upon your arrival you asked our front desk agent to extend your stay... More 

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