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Hotel Ruidoso - Midtown

Certificate of Excellence
GreenLeadersBronze level
2.5 of 5
Hotel website
110 Chase Street, Ruidoso, NM 88345
Hotel Ruidoso - Midtown
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Ranked #5 of 23 Hotels in Ruidoso
Certificate of Excellence
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 1 week ago
luvstogoAustin
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126 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had not made reservations in Ruidosa and had no idea how packed the town would be. Most of the places we checked online were booked. After a bad experience with a really uncomfortable bed in Cloudcroft, I hated to take a risk. We walked into Hotel Ruidosa and David made us very welcome...he assured us we would be comfortable... More 

Was this review helpful? Yes 1
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you so much for taking time out of your busy schedule to post a review of Hotel Ruidoso. We are ecstatic that we were able to provide a great experience for you and that your stay was restful. Our location is unique because, as you mentioned, we are within walking distance of Mid-town Ruidoso, but still far away enough... More 

Ithaca, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

Hotel Ruidoso was great I just wish I could say the same for the rest of Ruidoso. Don't get me wrong, this small town is pretty quaint and just pretty in general. Lots to do and see and experience but it's all soured when you have miserable, grumpy business owner's who obviously hate their job (reviews on THOSE specific places... More 

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Marshall, hello Thank you so much for taking time out of your day to review Hotel Ruidoso. We truly appreciate your candor and have passed your words on to each and every one of our team-members. We're glad to hear you were able to take advantage of our amenities which we hope contributed to a restful vacation! We pride ourselves... More 

El Paso, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked my room online through booking.com. I wanted to stay an extra night and the night clerk asked me to wait until the morning because the manager was the only person who could edit or delete online reservations. The night clerk gave me my initial paperwork and it showed that I used booking.com. She also said that the computer... More 

Was this review helpful? Yes 3
HotelRuidoso, General Manager at Hotel Ruidoso - Midtown, responded to this review

Thank you for taking your time to review our hotel. In regards to your reservation the hotel did in fact honor the reservation you made through Booking.com. Your original reservation through Booking.com was made for two nights at a nightly rate of $144.00 plus tax per night. Upon your arrival you asked our front desk agent to extend your stay... More 

Sonora, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I found this hotel by pure accident, I have been to Ruidoso countless times and didn't know this hotel existed. Our stay was awesome and the beds were super comfortable, Simmons Beauty Rest, the best! They even went as far as to call our room minutes after we were in there to check if we had liked the room, who... More 

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

CardiacPat, hello Thank you for taking time out of your busy schedule to give Hotel Ruidoso such a glowing review. We truly appreciate your feedback! It sounds like you had a restful stay and we are happy knowing that we could help provide that for you; those Simmons mattresses really are great! Thank you again, we look forward to seeing... More 

Texas City, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Our last minute weekend trip was almost a disaster because I waited until my family and I got into Ruidoso to try to find a room. Every place we went to was sold out including Hotel Ruidoso. David, the Guest Services Manager, must have felt my disappointment and seen the fear in my eyes because he took our name and... More 

Was this review helpful? Yes
HotelRuidoso, General Manager at Hotel Ruidoso - Midtown, responded to this review

Hello! Thank you for taking the time to submit a review for Hotel Ruidoso. We truly appreciate your positive feedback and are excited to see that you will be returning to stay with us again in the future. We have a great team here at Hotel Ruidoso and strive every day to go 'Above and Beyond' for every guest. It... More 

Las Cruces, New Mexico
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 27, 2015

This is great hotel for relaxing, enjoying a great hot breakfast, and utilizing the hot tub and swimming pool! Front desk staff (Justin) was incredible and recommended the Sacred Grounds Coffee shop, which we visited two times during the weekend. It is downtown and so is within walking distance of great shops and restaurants.

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Cindy C, we sincerely thank you for your review. We appreciate you taking the time to let us know how we're doing at Hotel Ruidoso and are ecstatic that we met your lodging needs and expectations. Management has passed on your kind words to all members of our team. We completely agree with you, Sacred Grounds is fantastic. We especially... More 

Greeley, Colorado
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 18, 2015

Very comfortable rooms, quiet, spotlessly clean and well maintained. The bed was a little too soft for my liking, but that is really the only complaint I can think of. Super friendly desk staff, excellent breakfast bar in the morning, and an easy walk to good food for dinner (try the Grill Caliente - delicious burgers!)

Was this review helpful? Yes
HotelRuidoso, Guest Relations Manager at Hotel Ruidoso - Midtown, responded to this review

Greetings, Ellen B, Thank you for taking time out of your busy schedule to review 'Hotel Ruidoso'. We are truly grateful to have amazing guests such as yourself, stay with us and we strive every day to make each experience a positive one. Your review and comments are helpful in knowing what we are doing right and what we have... More 

Albuquerque, New Mexico
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 22, 2015

This is not a big hotel, but it was a really nice! It was quiet, room was clean, beds comfortable, slept great. Staff really nice and helpful. Our room key stopped working, staff was very accommodating when was realized it was not the key and was the mechanism. We were moved to another room promptly. Liked the workout room, there... More 

Was this review helpful? Yes 2
HotelRuidoso, General Manager at Hotel Ruidoso - Midtown, responded to this review

We would like to thank you for taking the time to post you comments regarding your stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. More 

Mesilla, New Mexico
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed April 7, 2015

This is your standard hotel. Room was comfortable, clean, and roomy. The front desk staff was very friendly. It was a little noisy, but that is to be expected at any hotel so close to a casino. The main strip, which is within walking distance, has shops, restaurants, wineries, and bars.

Was this review helpful? Yes 2
HotelRuidoso, General Manager at Hotel Ruidoso - Midtown, responded to this review

Meg, thank you for taking the time to review our hotel. We are happy you enjoyed your time at our hotel and in our beautiful mountain town. We are located 3.8 miles from the nearest casino and although we are right on the main street of Ruidoso we are surrounded by a couple of businesses on the side of our... More 

Los Lunas, New Mexico
Level Contributor
99 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed March 9, 2015 via mobile

We've stayed here before. King room had a love seat microwave, fridge and coffee pot. Some obvious stains on footstool and at the bottom of the comforter. We did not eat breakfast here so don't know the reviews of that. We stayed the weekend of daylight savings time. I didn't set the alarm and woke up at 10:30 AM. I... More 

Was this review helpful? Yes 2
HotelRuidoso, General Manager at Hotel Ruidoso - Midtown, responded to this review

Dear Guest, I do apologize for the poor decision making that occurred on Sunday morning in regards to your late check out. I personally would have been upset myself. I have counseled the employee on the correct steps in which she should have handled this situation. We should have taken into consideration the time change that occurred during the night.... More 

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