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Quality Inn & Suites

2.5 of 5
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307 US Hwy 70 W, Ruidoso, NM 88345 (Formerly Executive Inn and Suites Ruidoso)
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Quality Inn & Suites
Best prices for: 1 room 1 guest
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Ranked #15 of 23 Hotels in Ruidoso
A recent review
4 of 5 stars Reviewed December 15, 2014
ronbonbfhon WPB florida
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53 reviews from our community

Traveler rating
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    8
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    16
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Senior Contributor
22 reviews 22 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

Rude and unprofessional staff. The rooms are in need of serious updates. We found hair in the bathtub and urine on the front of the toilet. We had no trouble looking past the dirtiness, but being treated with complete and utter disrespect is inexcusable.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 6, 2015

This hotel is in serious need of renovations, so it’s a good thing they are renovating. I should have gotten a clue from the construction equipment outside, but I was tired and it was late. Personally, for the amount they charged for me, and the additional $17 for my dog, I should have gotten another room somewhere else. While they... More 

Was this review helpful? Yes 1

Travelers are raving about these Ruidoso hotels

WPB florida
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 15, 2014

I am sitting in my room preparing to leave after a 4 day stay. The room is large, with king bed. It has a big dresser/combo piece of furniture with a large mini-fridge, microwave, and a good sized flat screen TV. There is a desk, a small table with 2 chairs, and 2 nightstands which all match the dresser and... More 

Was this review helpful? Yes 3
Denton, Texas
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 3, 2014

the rooms where very nice and comfortable beds. but when it came time to check out the lady at the front desk was very RUDE!! It seemed like she didnt even want to waste anytime to help us. she went as far as assuming that my husband was stupid. will not stay at this hotel again!!!!!

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 22, 2014

The smell of sewer gas was so bad that we left early! Would never stay here again. We paid three times the average rate because our stay was on a holiday weekend and there were no other accommodations available. Now I understand why they had available rooms!

Was this review helpful? Yes 3
Midland, Texas
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 28, 2014

When we first pulled up to the hotel, there were 2 cars in the parking lot. That sent up red flags. We checked in anyway. They have no elevator, so pack light! The staff was friendly. The complimentary breakfast was better than many we've experienced. The rooms are clean, but the carpet in our room had what looked like blood... More 

Was this review helpful? Yes 1
Albuquerque, New Mexico
Top Contributor
69 reviews 69 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 30, 2014

My family and I have stayed here three times now. There are certainly some real perks. The pool is heated and clean, the breakfast includes eggs and sausage which works great for the Gluten-free/low carb dieters, and the staff is nice. I do agree with other reviewers that it really needs an update however. Carpet is old. Everything seems quite... More 

Was this review helpful? Yes 2
El Paso, Texas
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 23, 2014

The hotel is old, need new carpets, and remodelation in general in all aspects, the staff are nice, the breakfast is Ok, wifi very good, we rent a suite room 254 smell weird the bathroom and bedroom, but the rooms 255 and 256 was decent And clean, the swimming pool is good, i read a bad reviews about this hotel... More 

Was this review helpful? Yes 1
Odessa, Texas
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 20, 2014

Stayed for the weekend. It was what we expected. Nice room. Very nice breakfast. Eggs, sausage patties, cereal, yogurt, muffins, good breakfast. Indoor pool, not sure didn't have time. This is a nuce and clean hotel. Not above average.

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Dexter, New Mexico
Top Contributor
113 reviews 113 reviews
54 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 17, 2014

This was our second time staying here. Both times management and staff went out of their way to make us welcome. The room was large, and very nice. Such a nice change of pace from the disaster that is comfort inn in mid canyon. I would highly recommend this hotel for anyone. Great location.

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mbzfanatic, General Manager at Quality Inn & Suites, responded to this review

Dear WilliamB, Thank you for your positive feedback on TripAdvisor. We continually strive to give our guests the best experience possible. Such positive feedback from our customers lets us know that we are doing something right. I hope you will continue to stay with us in the future. Sincerely, Drew GM More 

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