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All 23 Ruidoso hotels

Quality Inn & Suites

2.5 of 5 Hotel   |   307 US Hwy 70 W, Ruidoso, NM 88345 (Formerly Executive Inn and Suites Ruidoso)
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Ranked #15 of 23 Hotels in Ruidoso
A recent review
3 of 5 stars reviewed 2 weeks ago
Jan542013 Midland, Texas
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49 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • Italian first
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English first
Midland, Texas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we first pulled up to the hotel, there were 2 cars in the parking lot. That sent up red flags. We checked in anyway. They have no elevator, so pack light! The staff was friendly. The complimentary breakfast was better than many we've experienced. The rooms are clean, but the carpet in our room had what looked like blood... More

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Albuquerque, New Mexico
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 30, 2014

My family and I have stayed here three times now. There are certainly some real perks. The pool is heated and clean, the breakfast includes eggs and sausage which works great for the Gluten-free/low carb dieters, and the staff is nice. I do agree with other reviewers that it really needs an update however. Carpet is old. Everything seems quite... More

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El Paso, Texas
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 23, 2014

The hotel is old, need new carpets, and remodelation in general in all aspects, the staff are nice, the breakfast is Ok, wifi very good, we rent a suite room 254 smell weird the bathroom and bedroom, but the rooms 255 and 256 was decent And clean, the swimming pool is good, i read a bad reviews about this hotel... More

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Odessa, Texas
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 20, 2014

Stayed for the weekend. It was what we expected. Nice room. Very nice breakfast. Eggs, sausage patties, cereal, yogurt, muffins, good breakfast. Indoor pool, not sure didn't have time. This is a nuce and clean hotel. Not above average.

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Dexter, New Mexico
Top Contributor
79 reviews 79 reviews
37 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 17, 2014

This was our second time staying here. Both times management and staff went out of their way to make us welcome. The room was large, and very nice. Such a nice change of pace from the disaster that is comfort inn in mid canyon. I would highly recommend this hotel for anyone. Great location.

Was this review helpful? Yes
mbzfanatic, General Manager at Quality Inn & Suites, responded to this review

Dear WilliamB, Thank you for your positive feedback on TripAdvisor. We continually strive to give our guests the best experience possible. Such positive feedback from our customers lets us know that we are doing something right. I hope you will continue to stay with us in the future. Sincerely, Drew GM More

Roswell, New Mexico
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 21, 2014

I am not a complainer when it comes to hotels because I work in one and I understand what a review can do to a business. With that said I am making a point to never recommend this place to anyone. Management was terrible, he cursed at me and talked to me in no way any guest should be treated.... More

Was this review helpful? Yes 5
Albuquerque, New Mexico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 13, 2014

I have a list. - Staff didn't care. (I am a member of other hotel company reward memberships and they would call to check how I was doing...this one didn't) - TV would automatically shut off due to crappy remotes that would go through the walls - The walls are so thin you can hear the TV's through the wall... More

Was this review helpful? Yes 3
El Paso, Texas, United States
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 5, 2013

Would rather sleep under a bridge than stay at this hotel ever again. Staff were rude, questioned my children about matters that should have been addressed by me. Once confronted the owners who are a husband and wife threatened to call the cops on me. I told them to go ahead because I am sure the cops would have understood... More

Was this review helpful? Yes 6
Hobbs, New Mexico
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 3, 2013

I will never stay at another quality Inn again. Regular prices per room were between $60-$75 per room per night, they charged us $279.00 for a double queen room, $24.06 state tax,$13.95 occupancy tax for a total of 317.01 for just one night!!! Price gouging should be illegal! The manager told us we were getting the last two rooms and... More

Was this review helpful? Yes 5
Las Cruces, New Mexico, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 3, 2013

We booked a room at this hotel on accident, thinking it was another one we had stayed at previously. What a mistake. We were pretty much harassed by the front desk the whole time. We were accused of smoking in a non-smoking room, which was a smoking room 6 months prior to us staying..they charged 340.00 worth of charges to... More

Was this review helpful? Yes 5
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Additional Information about Quality Inn & Suites

Address: 307 US Hwy 70 W, Ruidoso, NM 88345 (Formerly Executive Inn and Suites Ruidoso)
Phone Number:
Location: United States > New Mexico > Ruidoso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
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Also Known As:
Quality Inn Ruidoso
Ruidoso Quality Inn

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