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BEST WESTERN PLUS Ruidoso Inn

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97 Camelot Dr, P.O.Box 7460, Ruidoso, NM 88355
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BEST WESTERN PLUS Ruidoso Inn
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BEST WESTERN PLUS Ruidoso Inn
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174 reviews from our community

Traveler rating
    69
    38
    29
    23
    15
See reviews for
69
58
4
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Laguna Woods, CA, United States
1 review
5 of 5 stars Reviewed yesterday NEW

The hotel was located up on a hillside and offered nice views of the local trees. The staff was wonderful. From the front desk to the breakfast providers to the cleaning staff, all were top notch. The room was large and comfortable. Wireless internet worked perfectly, and the television had many options. They had coffee maker, refrigerator, microwave, iron and... More 

Review collected in partnership with Best Western

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Bernalillo, New Mexico
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We selected this hotel due to its location and a special price. We had a good overnight stay. I was a little afraid of this place because of some of the reviews. I found the staff to be pleasant and helpful. The woman in the breakfast room actually came to the table to ask if everything was OK. There is... More 

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Yorktown, VA
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

All towels a dingy gray - room initially smelled like cheap cologne - broken trim on headboard - closet rod 6'+ above floor - shower head improperly screwed on, shot water up on to ceiling tile - difficult to adjust water temp - hot water too hot, scalding - room not cleaned second day of stay - "amenities"shampoo, hand soap,... More 

Review collected in partnership with Best Western

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Sierra Vista, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Had stayed at this motel before with a good experience. Not this time. Long line at check in because clerk could not determine from housekeeping which rooms were clean, and the cad machine that programs the card keys for guests was broken. The clerk was loaning her master key to each guest, having them go to their room to unlock... More 

Review collected in partnership with Best Western

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Albuquerque, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

This hotel offered unclean bedding (insect discovered) and also did not control children running and jumping in pool and hot tub area; did not control guests entering hot tub area in THEIR JEANS and STREET CLOTHES; did not control guests and/or their children making noise at all hours of the morning and night, beginning at 5am until 11pm. The floor... More 

Review collected in partnership with Best Western

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vip0122, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review

We first and foremost would like to apologize for your lack of satisfaction during your stay at Best Western Ruidoso Inn. While Ruidoso is a beautiful mountain village; we do have to contend with Mother Nature. We were more than happy to be able to change out all the bedding within your suite after you found a small leaf bug... More 

Denver City, Texas, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We enjoyed the indoor pool and breakfast very much. The room was large and spacious. The only complaint we had was the soap, shampoo and conditioner dispensers were either broken or empty. I know we will be staying at Best Western PLUS Ruidoso Inn again.

Review collected in partnership with Best Western

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Hobbs, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This was a great place to stay, and beautiful view. The desk staff were helpful and friendly, and the breakfast hostess was superb. Room was clean and comfortable, and big! I would recommend this place to stay, and it's probably a little less expensive than other places in Ruidoso.

Review collected in partnership with Best Western

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2 reviews
2 of 5 stars Reviewed 3 weeks ago

I think this hotel needs to be downgraded from a Plus status. The room was not updated to our expectations. We paid top dollar for a similar quality room for that area and expected better. For example, the entire 2 days we spent there the hot tub was not available for use because it was apparently "out of order". I... More 

Review collected in partnership with Best Western

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Adriana T, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review

Thank you for your feedback. We appreciate you bringing the issues to our attention. The hot tub is up and running (we apologize for any inconvenience this may have caused) and we have hired additional staff to help in the breakfast room to ensure that everything is hot and fresh for our guests. We always strive to be the best... More 

Logan, New Mexico, Usa
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here 4 or 5 times. Always get treated great and am always offered the upgrade because of my status. I believe that I have only been offered the upgrade at 2 other best westerns. Some won't honor the upgrade at all even if you ask or say they won't apply the AAA rate if they do. I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Adriana T, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review

Thank you for your feedback! We are glad that you enjoyed your stay with us again and look forward to having you back soon!! I will be sure to pass your positive comments on to the staff :-) Adriana Tinoco General Manager 575-257-3600 adriana.tinoco@bwplusruidosoinn.com More 

el paso, tx, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We travel often and our kids love the water. So, we do our research and seek out the best hotel pool hours. This one was open from 9am - 11pm; great!!!! Sunday morning the pool was closed for cleaning!!! I specifically called before booking to inquire about the pool amenities and never once did anyone nor anything mention possible closures... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Adriana T, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review

Thank you for your review. I apologize that you felt that I didn't handle the situation properly, but there are always two sides to every story. Let me start off with the fact that I am extremely confused, as before you left you apologized for being so rude to me and my staff, as did I to you. In fact,... More 

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