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Pinecliff Village

26060 Highway 70, Ruidoso, NM 88345
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1 room 1 adult
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57 Reviews from our TripAdvisor Community

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Santa Teresa, New Mexico
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 weeks ago

This location is convenient to Walmart, Walgreen's, race track and local restaurants it is just off a main road. The management was nice, helpful and friendly. The indoor pool and hot tub were in working order with towels supplied, The work out room was very minimal treadmill and exercise bike in a very small room. The gas grills worked well.... More 

Helpful?
Thank JMinge
Andrew H, Manager at Pinecliff Village, responded to this review

Thank you for taking the time to provide feedback concerning your stay with us at Pinecliff Village. We sincerely appreciate your comments. We are in a continual process to improve all the facilities and amenities at this resort. Your comments about the kitchen utensils, the carpet and the sound-proofing are current projects. As operational funds come available, we will address... More 

Arltington,va
1 review
4 of 5 stars Reviewed December 1, 2015

This is a very nice facility. The staff is nice and accommodating and the room is great for a small family. We loved the fireplace. You can't beat the view. We have stayed here twice and will be back again.

Review collected in partnership with Armed Forces Vacation Club

Helpful?
Thank lover_sports
Andrew H, General Manager at Pinecliff Village, responded to this review

Thank you for taking the time to provide feedback regarding your stay with us at Pinecliff Village. Your kind and generous statements reflect the feelings among the staff here. Even though you didn't have any suggestions for us, we are all encouraged to work harder to make guests like yourself feel welcome. We look forward to seeing you in Ruidoso... More 

Tucson, Arizona
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 27, 2015

Booked a two-BR unit to share with our daughter and son-in-law (they have a dog, and the site is pet-friendly.) The unit was clean, but showing its age and wear, and definitely too small for two adult couples (with or without a dog!) Fortunately, unexpected business obligations made it impossible for the others to join us, so we had more... More 

Helpful?
Thank Synchromy
Andrew H, Manager at Pinecliff Village, responded to this review

Thank you for taking the time to provide your feedback regarding your stay. We take the comments very seriously and strive to improve the entire complex from the suggestions provided by you. The attention to detail you provided in your comments prompted the team to sharpen, replace and inspect the unit further. I apologize we didn't offer mid-week services to... More 

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 18, 2015

The ONLY thing good about this "resort" (term is charitable) is the pool. Indoor and heated. The units are old, dark and even the updated units are mediocre. Barely enough dishes etc to get by. If there is an upside about Pinecliff - it's the location. Close to many museums, attractions restaurants.

Helpful?
Thank kaygeef
Andrew H, Manager at Pinecliff Village, responded to this review

Thank you for taking the time to provide your feedback regarding your stay. We take the comments very seriously and strive to improve the entire complex from the suggestions provided by you. We have had comments about the aging decor in the condominiums, and that is just one element of our on-going effort to renovate this resort. Your stay came... More 

Travelers are raving about these Ruidoso hotels

Rio Rancho, New Mexico
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed November 12, 2015

Reserved two units for one week. Upon arrival the unit we were assigned had occupants. The units we ended up with were substandard with severe maintenance issues. Nothing at all like the pictures on the website. The management apologized and stated they had the property for one year and were trying to fix things as quickly as possible within budget... More 

Helpful?
Thank UAWILDCAT65
Andrew H, Manager at Pinecliff Village, responded to this review

Thank you for taking the time to provide your feedback regarding your stay. I want to extend another apology if there was any confusion over your reservations at Pinecliff Village. We have had comments about the aging decor in the condominiums, and that is just one element of our on-going effort to renovate the resort. Your stay came not long... More 

Abilene, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 12, 2015

The beds do suck in this place, been going here for 5 plus years and complain every time about how bad the beds are, they are old, rock hard, or sagging in the middle, the hope is eventually they will replace them as we end up on a air mattress half the time, sleeping on top of the bed. Otherwise... More 

Helpful?
Thank BGSU1999
Andrew H, Manager at Pinecliff Village, responded to this review

Thank you for taking the time to provide your feedback regarding your family stay at Pinecliff Village. The comment you made about the beds when the previous management was in place fell on deaf ears, I apologize for that. Be assured that all of us with the Alderwood Group take your feedback very seriously and when funds become available, improvements... More 

Fort Worth, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 21, 2015

My husband and I (unfortunately) ended up owning 2 back to back timeshare weeks at this location which in the 1st week contains the 4th of July.. We decided to use one week of our 2 weeks this past July (2015) which has the 4th of July in it. Because of physical limitations, we are not able to fly. We... More 

Helpful?
Thank gypsy413
Andrew H, General Manager at Pinecliff Village, responded to this review

Thank you for taking the time to provide your feedback regarding your stay. We have reached out to RCI to clarify the reservation and apologize for the delay in securing your accommodations. Though the summer in the mountains does tend to bring out bugs of every kind, we have a spraying program in place to keep them at bay. We... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 6, 2015

First off, all the staff were great, the women on the front desk were wonderful. Housekeeping very friendly and helpful, the maintenance man very friendly and helpful. The first unit(706) they put us in was upstairs, two of the chairs looked like they needed an oil change, had to put towels over then to sit on. Of the 4 of... More 

Helpful?
Thank Ted H
Andrew H, General Manager at Pinecliff Village, responded to this review

Thank you for your compliments of our staff. They strive to provide the utmost in hospitality to our guests and accommodating our guests needs, is a big part of it. Please accept our apologies for the condition of your unit. We are aware of the changes that need to be made and with the increased budget approved by our Board... More 

Georgetown, Texas
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 26, 2015

I have to preface my rating; I spent 20 years in an oversight job with the Department of the Army in lodging (aka Hotels). We had some facilities that needed work, but I don’t believe that I ever walked into a room that was this terrible. The facility is old and not much money is being spent to improve it,... More 

Helpful?
1 Thank n0rdinp
Midwest City, Oklahoma
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 26, 2015 via mobile

We were here on vacation July 2015. This was the worse place we have ever stayed booking from Air Force Vacations! The room was dirty,had bugs and the TV and WIFI was nonexistent. We complained and was told they would spray for the bugs but because of all the rain the bugs were worse! They never sprayed! Everyday we were... More 

Helpful?
1 Thank VickieWickie
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