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Holiday Inn Express Roswell

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2300 N. Main, Roswell, NM 88201
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Holiday Inn Express Roswell
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Holiday Inn Express Roswell
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86 reviews from our community

Traveler rating
    32
    26
    13
    4
    11
See reviews for
26
23
3
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mobile, Alabama
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 3 days ago NEW

I traveled to this hotel for work. I was there for 4 days and nights. The appearance and cleanliness was good. However the room was not that great. I had problems with my toilet not flushing and had to get the plunger from the lobby, which was really embarrassing. When I brushed my teeth I could smell sewage from the... More 

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Dallas, Texas
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our firs impression of this hotel was excellent! The lady doing the check-ins at the front desk was very polite and helpful! Our room was clean and I was super excited to see that it came with a microwave and a bag of popcorn! The A/C unit was fairly loud and we had to turn the TV up each time... More 

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Senior Contributor
47 reviews 47 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 8, 2015

Very clean spacious rooms. .comfortable beds. Neat sci fi decor. But breakfast not as good as others. What was there was very good but juice machine empty all types. Only fat free milk. Out of sausage. Bread almost empty. Maybe off day or morning rush. Don't judge too harshly still overall good...

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you for choosing our hotel for your stay. We are truly sorry about the issues you encountered with breakfast and will use this information to make sure a situation like this does not happen again. We hope that in the future you will give us another opportunity and until then we wish you safe and happy travels. More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2015

Upon arriving i was greeted by Dolores. This property was clean and pleasant. It offer all the amenities needed by guest. It has extra parking in the back for any size vehicles. Everything is within walking distance. Enjoyed my stay . Will return.

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express & Suites Roswell for your stay. We are so appreciative that you took the time to share your excellent experience and we look forward to your return. Until then we wish you safe and happy travel. More 

Grand Blanc, Michigan
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 26, 2015 via mobile

We got in late and the lady at the front desk was very nice. She was polite and courteous. The hotel was clean. We couldn't really have a breakfast because most everything was gone. They were supposed to have pancakes but there was none. The coffee was luke warm (yuck) and the food was almost gone. We arrived at the... More 

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express Roswell for your stay. I want to apologize for your breakfast bar experience and to let you know that this is not typical for us. We take comments like this seriously and will work hard to ensure it dose not happen again. I am pleased that your room and our... More 

Milwaukee, Wisconsin
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 17, 2015

Fantastic! Manager and desk person were super. Room was great. Big room with mini fridge and microwave. Big hot breakfast with many options. I noticed a indoor pool, hot tub and sauna but unfortunately didn't have time to use them. Bed was very comfortable and I even had a balcony over looking the street.

Was this review helpful? Yes 2
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express & Suites Roswell. We really appreciate the wonderful comments and the time you took to let us know how we are doing. We hope to see you again soon, but until then we wish you safe and happy travel. More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed February 2, 2015

This hotel is the epitome of what it means to excel in customer service. I travel a lot on business, have been all over the country, and I haven't felt the homecoming like that of which I receive when I stay here. Immediately upon arrival I am greeted with a genuine smile, the small talk and friendly demeanor makes me... More 

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express & Suites for your stay. We appreciate the time you took to let us know how we are doing. The entire staff appreciates your wonderful review and we all wish you safe and happy travel. More 

Farwell, Texas
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 19, 2015

I have been to this hotel many times due to company placement. First, I have seen to manager Jill there once in the many of times I have stayed at this hotel. She was very rude and didn't even address me at the front desk. Just waiting on the other lady to help me out even though there was someone... More 

Was this review helpful? Yes 2
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

This review was written by a guest who was asked to leave our hotel and decided to share their dissatisfaction in a public forum. Our reviews are generally excellent and we ask that you don’t judge us by this resentful person. More 

Rio Rancho, New Mexico
Contributor
16 reviews 16 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 7, 2015

We recently stayed at this hotel after our visit to Carlsbad. We had booked with another Holiday Inn but a snow storm brought us to Roswell. This hotel was clean, quite, family friendly, and a classic Holiday Inn Express. The rooms were spacious and comfortable. The only downside about the room was there was ice lining the inside of the... More 

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you for choosing the Holiday Inn Express & Suites Roswell for your stay. We are very pleased that your stay was enjoyable and appreciate the time you took to let us know. If you are ever in our area again please come back and see us. Until then we wish you safe and happy travels. More 

Hyderabad, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 23, 2014

Having stayed at Holiday Inn Express multiple times for more than 3 months spread over the past two years in one of their Extended Stay Suites with full Kitchen, the property became my home far away from my home. The suite was clean with a comfortable bed and the full kitchen came in handy for preparing some of my favorite... More 

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

Thank you for choosing the Holiday Inn Express & Suites Roswell for your stay. We really appreciate your comments and the time you took to share them. We hope that you visit any time you are in the area and until then we wish you safe and happy travels More 

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