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Holiday Inn Express Roswell

2.5 of 5 2300 N. Main, Roswell, NM 88201
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Holiday Inn Express Roswell
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Holiday Inn Express Roswell
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83 reviews from our community

Traveler rating
    32
    24
    13
    3
    11
See reviews for
26
21
3
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (17)
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    (31)
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    (16)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Upon arriving i was greeted by Dolores. This property was clean and pleasant. It offer all the amenities needed by guest. It has extra parking in the back for any size vehicles. Everything is within walking distance. Enjoyed my stay . Will return.

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express & Suites Roswell for your stay. We are so appreciative that you took the time to share your excellent experience and we look forward to your return. Until then we wish you safe and happy travel. More 

Grand Blanc, Michigan
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We got in late and the lady at the front desk was very nice. She was polite and courteous. The hotel was clean. We couldn't really have a breakfast because most everything was gone. They were supposed to have pancakes but there was none. The coffee was luke warm (yuck) and the food was almost gone. We arrived at the... More 

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express Roswell for your stay. I want to apologize for your breakfast bar experience and to let you know that this is not typical for us. We take comments like this seriously and will work hard to ensure it dose not happen again. I am pleased that your room and our... More 

Milwaukee, Wisconsin
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic! Manager and desk person were super. Room was great. Big room with mini fridge and microwave. Big hot breakfast with many options. I noticed a indoor pool, hot tub and sauna but unfortunately didn't have time to use them. Bed was very comfortable and I even had a balcony over looking the street.

Was this review helpful? Yes 3
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express & Suites Roswell. We really appreciate the wonderful comments and the time you took to let us know how we are doing. We hope to see you again soon, but until then we wish you safe and happy travel. More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is the epitome of what it means to excel in customer service. I travel a lot on business, have been all over the country, and I haven't felt the homecoming like that of which I receive when I stay here. Immediately upon arrival I am greeted with a genuine smile, the small talk and friendly demeanor makes me... More 

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express & Suites for your stay. We appreciate the time you took to let us know how we are doing. The entire staff appreciates your wonderful review and we all wish you safe and happy travel. More 

Farwell, Texas
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 19, 2015

I have been to this hotel many times due to company placement. First, I have seen to manager Jill there once in the many of times I have stayed at this hotel. She was very rude and didn't even address me at the front desk. Just waiting on the other lady to help me out even though there was someone... More 

Was this review helpful? Yes 2
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

This review was written by a guest who was asked to leave our hotel and decided to share their dissatisfaction in a public forum. Our reviews are generally excellent and we ask that you don’t judge us by this resentful person. More 

Rio Rancho, New Mexico
Contributor
11 reviews 11 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 7, 2015

We recently stayed at this hotel after our visit to Carlsbad. We had booked with another Holiday Inn but a snow storm brought us to Roswell. This hotel was clean, quite, family friendly, and a classic Holiday Inn Express. The rooms were spacious and comfortable. The only downside about the room was there was ice lining the inside of the... More 

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you for choosing the Holiday Inn Express & Suites Roswell for your stay. We are very pleased that your stay was enjoyable and appreciate the time you took to let us know. If you are ever in our area again please come back and see us. Until then we wish you safe and happy travels. More 

Hyderabad, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 23, 2014

Having stayed at Holiday Inn Express multiple times for more than 3 months spread over the past two years in one of their Extended Stay Suites with full Kitchen, the property became my home far away from my home. The suite was clean with a comfortable bed and the full kitchen came in handy for preparing some of my favorite... More 

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

Thank you for choosing the Holiday Inn Express & Suites Roswell for your stay. We really appreciate your comments and the time you took to share them. We hope that you visit any time you are in the area and until then we wish you safe and happy travels More 

Austin, Texas
1 review
2 of 5 stars Reviewed December 20, 2014

This was a very nice property, very clean and well maintained. Most of the staff was very friendly and accommodating, but we just check in and witness was a lack of hospitality. The person behind the counter, later we found out her name was Shelia, was yelling at a customer. My husband and I looked at each other as this... More 

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

We are very sorry that what you saw made you feel uncomfortable. The employee that you had an issue with no longer works here. We hope this knowledge brings a small sense of resolution and we wish you safe and happy travel. More 

Sydney, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 27, 2014

Would not recommend.... Was charged again when I had already prepaid. When I advised reception upon check out (14th September) they could see the error & said they would fix it....mentioned ghost credit cards?...The debit was processed to my card but no refund was ever made. My travel agent & wholesaler have also been told that the refund will be... More 

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Dear Bungo56 The reason your personal card was charged was because the third party website you prepaid with did not pay us. The credit card they provided on your reservation declined. We have contacted them several times over this issue but have not received payment. We have also contacted you privately to resolve this issue hopefully to your satisfaction. We... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 10, 2014 via mobile

My husband and I travel ALOT. We stay at HIE about 90% of the time. This property was not up to the expectations I normally have for Holiday Inn nor Holiday Inn Express. The lobby is very tired looking and in bad need of a facelift. The rooms although small were in OK condition. The hall and elevator (we stayed... More 

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Thank you for taking the time to convey your comments regarding your recent experience. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Please accept our sincere apologies that your stay was less than satisfactory. More 

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Additional Information about Holiday Inn Express Roswell

Address: 2300 N. Main, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Roswell 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Holiday Inn Express Roswell Hotel Roswell
Holiday Inn Roswell
Roswell Holiday Inn

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