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Holiday Inn Express Roswell

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2300 N. Main, Roswell, NM 88201
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Holiday Inn Express Roswell
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95 Reviews from our TripAdvisor Community

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Traveler rating
    33
    29
    17
    5
    11
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31
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rosenberg, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This holiday inn was just what we need after a hotel nightmare the night before. The checkin clerk was awesome and super friendly. The room was roomy and clean. Breakfast was full with eggs, sausage, pancakes, and biscuit and gravy. Perfect stay.

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

Thank you for choosing the Holiday Inn Express & Suites Roswell for your stay. We are so happy that you had a perfect stay and want to thank you for sharing your experience. If you are ever in our area again please come back and see us. Until then we wish you safe and happy travels. More 

Level Contributor
86 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were disappointed with the room assigned to us. There was a pet smell in the carpet and if it was cleaned wasn't allowed to dry completely. Breakfast was served at 7am, were not sure if this is the normal time but seemed late for travelers. Bathroom needs attention as the door also doesn't close well. Wifi was okay.

Was this review helpful? Yes 2
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our hotel. I appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services. We are committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We booked this hotel for a quick stay during a road trip and felt the accommodations were fair. The non-smoking room did smell like smoke a bit and that was a disappointment. The room's A/C worked well, the bed was insanely comfortable and bath products were from Bath & Body Works. The continental breakfast was good and had a variety... More 

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for your review. We appreciate your comments and are sincerely sorry that your room did not meet your expectations. If you are ever in our area again please give us the opportunity to make it up to you and until then we wish you safe and happy travels. More 

Level Contributor
13 reviews
5 hotel reviews
3 of 5 stars Reviewed May 29, 2015

This like many Holiday Inn Express locations was likely a renovated version of a hotel chain they took over. The rooms were quite small. Front desk personnel was courteous and did provide us with a few options for eating nearby. We ultimately chose somewhere quick due to being on the road all day but there were certainly a wide variety... More 

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

Thank you for staying with us. We appreciate your comments and wanted you to know we have removed the high chair and thank you for your concern. We hope you return again and until then we wish you safe and happy travels. More 

Rio Rancho, New Mexico
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 23, 2015

Holiday Inn continues to impress with the quality and consistently of Holiday Inn Expresses around the country. This hotel was no exception, clean, great condition and friendly staff. I would recommend this to anyone traveling to Roswell.

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express & Suites Roswell for your stay. We are so happy that you had a great stay and we thank you for sharing your experience. We hope that you will come back again and until then we wish you safe and happy travels. More 

Cleveland, Tennessee
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 19, 2015

We were placed in a nice, large suite and were pleasantly surprised by the size and convenience for the price. The front desk staff was excellent, helping us with our questions and offering suggestions for places to eat. Room was comfortable and quiet -- just what we needed!

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express & Suites Roswell for your stay. We sincerely appreciate your great review and thank you so much for taking the time to write it. We hope that you will come back soon and until then we wish you safe and happy travels. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 19, 2015

I've stayed at many Holiday Inns and have been satisfied with all of them. This one didn't fall short, however there where a few things that I found needed attention. Our room was cheap and spacious, but smelled like smoke. This was supposed to be a non-smoking room. They fixed it real quick and were and it wasn't noticeable. The... More 

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

Thank you so much for choosing the Holiday Inn Express & Suites Roswell for your stay. We appreciate your wonderful comments and thank you for taking the time to share them. If you are ever in our area in the future we hope to see you again. Until then we wish you safe and happy travels More 

Mesa, AZ
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 16, 2015

We loved everything about this hotel. No, it is not a lap of luxury, big town place (which is usually where I would go with 5 stars), but it was very clean and comfortable. They have a nice free breakfast spread. The staff was most welcoming and available. They were very helpful in directing us when we asked questions. The... More 

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

Thank you for choosing the Holiday Inn Express & Suites Roswell for your stay. We are delighted that you had a wonderful experience and our staff was helpful. We appreciate the time you spent to let us know how we are doing and we hope to see you again soon. Until then we wish you safe and happy travels. More 

Florida
Level Contributor
115 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed April 28, 2015

This is your average HIE. The rooms and furniture are getting a bit dated/worn. The rooms are spacious and reasonably clean (not super clean). The check-in person is outstanding. She is friendly, accommodating, and very customer oriented.

Was this review helpful? Yes
Holidayinnexpre... R, General Manager at Holiday Inn Express Roswell, responded to this review

We want thank you for choosing us and for taking the time to share your experience. We are pleased that our staff exceeded your expectations but sincerely apologize that the rest of your stay did not. We hope that you continue to stay at IHG hotels and hope that you give us another try if you are in our area... More 

Mobile, Alabama
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 24, 2015

I traveled to this hotel for work. I was there for 4 days and nights. The appearance and cleanliness was good. However the room was not that great. I had problems with my toilet not flushing and had to get the plunger from the lobby, which was really embarrassing. When I brushed my teeth I could smell sewage from the... More 

Was this review helpful? Yes
Holidayinnexpre... R, Manager at Holiday Inn Express Roswell, responded to this review

Thank you for taking the time to convey your comments regarding your recent experience with us. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate... More 

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