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BEST WESTERN Sally Port Inn & Suites

3.0 of 5 2000 North Main Street, Roswell, NM 88201
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BEST WESTERN Sally Port Inn & Suites
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BEST WESTERN Sally Port Inn & Suites
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226 reviews from our community

Traveler rating
    92
    76
    38
    14
    6
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92
51
11
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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  • German first
  • Italian first
  • Spanish first
  • Any
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    (41)
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    (86)
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There are newer reviews for BEST WESTERN Sally Port Inn & Suites
See the most recent reviews
Edgewood, New Mexico
Top Contributor
69 reviews 69 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 19, 2014

while the motel is in need of some remodeling over all the rooms are nice. i found the bed very uncomfortable due to it being a very firm mattress --if you like your bed very firm this motel is definitely for you .

Review collected in partnership with Best Western

Was this review helpful? Yes
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

We greatly appreciate the dynamic Review! More 

Montgomery, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 16, 2014

This Best Western is the best Best Western I have stayed in. The room decor, amenities, cleanliness, and comfort of the bed and chairs exceeded most Hilton and Hyatt hotels I have stayed in. There are no elevators, which could be a major drawback for some, but the staff quickly changed my room to the first-floor level when they saw... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

Thanks for the AWESOME review and we're thrilled that our team delivered a service culture and exceeded your expectations in every way! See you soon Happy Travels. John More 

Stroudsburg, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed November 9, 2014

Sandra and Anjelica run the continental breakfast as a great team. Tables are constantly being cleaned, items are well stocked and good. All excellent for the value. Waffles made by you, they have yogurt, fresh fruit, and so much more.

Was this review helpful? Yes
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

Thanks for the AWESOME review and we're thrilled that our team delivered a service culture and exceeded your expectations in every way! See you soon. More 

1 review
4 of 5 stars Reviewed November 8, 2014

Overall this hotel was excellent. The only reason I did not rate it higher was the staff in the restaurant at night. ALL other staff was great. I checked in on November 7th at about 8 pm. I checked out on November 8th. First let me say the morning breakfast staff was excellent! I have food allergies and the two... More 

Was this review helpful? Yes
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

Thank you for taking the time to share your experience. we appreciate the feedback that we've received from our guests. We're thrilled that you enjoyed your experience and look forward to having you stop again for the Best Western atmosphere and vibe that you've grown so fond of. I apologize for the experience you had at the K-Bob's. Best Western... More 

Lubbock, Texas
1 review
5 of 5 stars Reviewed November 1, 2014

First impression sets the tone. I must recognize this property for superior service. My expectations were met and exceeded during my stay. My arrival was welcoming and made me feel very important. I found the room and entire facility to be clean and I have to say the bed was fiercely comfy. The complimentary breakfast had an assortment of items... More 

Was this review helpful? Yes
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

Wow, Thanks for the fabulous review! Whenever your travels return you to Roswell, we hope that you 'll consider Best Western Sally Port as your new home away from home. Thanks so much for your time. Sincerely More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 30, 2014

The reason why I rated this place as Average for its rating is because they were quick to resolve the issues we had immediately. The issues we addressed were that we found two unwanted insects dead on the floor in the room. We would have been more horrified if they were alive! When we got there, the desk attendant was... More 

Was this review helpful? Yes
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

I am sorry we didn't meet the high standards we set for ourselves and our guests. We strive to make each and every stay a wonderful experience and I wish to express my deepest regret that we didn't meet those standards. Please feel free to contact me directly at the property and we can discuss this further. 575-622-6430. Sincerely, More 

Santa Fe, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2014

Very nice wih excellent paeking space and amenities Nice quiet room. Breakfast was hot and well prepared. Password to use internet was given at check in. Wide choice of TV channels with updated TV. Handicaped Toilet did not meet ADA height.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

We are so happy you enjoyed your stay. We look forward to seeing you again soon. We strive to make each and every stay a wonderful one. Thank you again for you comments. More 

Monument, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 19, 2014

Wonderful to have a clean and quiet place to stay after an exhausting day at Carlsbad Caverns. Everything was perfect! Thank you, Best Western! Our Concierge at Green Valley was kind enough to make reservations for us in advance so we had nothing to worry about.

Review collected in partnership with Best Western

Was this review helpful? Yes
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

We are so glad you had a wonderful stay with us, we strive to make everyone feel like they our only guest. We look forward to seeing you on your next vacation. Happy Travels! More 

Top Contributor
147 reviews 147 reviews
18 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed October 17, 2014

This place is awful. At check in, I was treated so badly by the front desk staff that I had to call BW customer service. They were rude, disrespectful, hostile, aggressive, and had no idea what customer service is. They have no conceptual understanding of what it mean to work in the service industry or how to behave professionally. I... More 

Was this review helpful? Yes
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

I am so sorry that you had a rough stay. I tried to accommodate you at check in and have talked with the staff. We strive to make each and every stay a pleasant one and obviously we missed the mark with your stay. I hope that when you stay in Roswell you can find what you are looking for... More 

Wilkesboro, NC, United States
1 review
4 of 5 stars Reviewed October 14, 2014

I spent four days in Roswell, attending NMMI Homecoming. My suite was wonderful - a full living room in addition to the bedroom. Included was a refrigerator, microwave, coffee maker, (2) TV's, plus a full hot breakfast each morning was available. Housekeeping did a great job as well!

Review collected in partnership with Best Western

Was this review helpful? Yes
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

We are glad you had a great visit for Homecoming. We strive to make each and every stay a wonderful one. We really appreciate all the Alumni that come home each year; we hope you enjoyed seeing old friends and hopefully you made some new ones. See you next year. Happy Travels! More 

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Additional Information about BEST WESTERN Sally Port Inn & Suites

Address: 2000 North Main Street, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Sally Port Inn & Suites 3*
Number of rooms: 124
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Also Known As:
Best Western Roswell
Roswell Best Western
Hotel Style:
#6 Business Hotel in Roswell
#6 Family Hotel in Roswell

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