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BEST WESTERN Sally Port Inn & Suites

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2000 North Main Street, Roswell, NM 88201
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BEST WESTERN Sally Port Inn & Suites
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BEST WESTERN Sally Port Inn & Suites
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253 reviews from our community

Traveler rating
    103
    86
    40
    18
    6
See reviews for
106
55
12
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Average motel at best. There is another Best Western across the street for less money than this one. I wonder if you pay less and get a better experience. First lets just say that a hotel/motel is in the Hospitality industry, so i would never expect someone in the industry to ever argue with a guest regardless if the employee... More 

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Far, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have no complaints about this hotel, other than the receptionist was not very friendly. Not rude, but she did not want to engage in any extra converstation, which is unusual. Our room was very clean, lots of good clean pillows. Our kids enjoyed the indoor pool for a couple hours, and the hot tub was very relaxing. The TV... More 

Was this review helpful? Yes 1
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

thanks for your review. I'm thrilled that you enjoyed the property, amenities and location. Looking forward to hosting you again soon. Happy Travels JOHN B More 

Mannford, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel has a clean neat appearance, large rooms and very nice pool and hot tub. The front desk staff was very helpful in both check in and check out. The location is near several nice restaurant and pubs.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

Wow, Thanks for the AWESOME review and we're thrilled that our team delivered a service culture and exceeded your expectations in every way! See you soon and Happy Travels, JOHNB More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I thought the hotel was very nice! The indoor pool and sitting area were cute! The rooms were clean and nice! The service was good! The view from our room was cool because it faced the inside of the building where the indoor pool and walking area were! Would stay again!

Was this review helpful? Yes 1
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

thank for taking the time to share your experience. We appreciate the feedback that we've received fro our guest. we're thrilled that you enjoyed your experience and look forward to having you stop again for the Best Western atmosphere and vibe that you've grown so fond of. Happy travels, JOHNB More 

Stroudsburg, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Breakfast is done well by these two women who have been there more than 10 years. Make your own waffle, get cereal, scrambled eggs, toast, all that you make right there. Easy across the street walk to NMMI.

Was this review helpful? Yes 1
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

Thanks for your review. I'm thrilled that you enjoyed the property, amenities, and location, just as before. Looking forward to hosting you again soon! More 

Top Contributor
62 reviews 62 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent one night here on our way through New Mexico. Was decent for the price point. Room was large, and had a good digital thermostat for adjusting the air/heat. We were comfortable for our stay. Mattresses could use replacement. I felt like I was slanting downhill on the mattress I slept on. Pillows were good! I appreciated being able... More 

Was this review helpful? Yes 1
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

Thanks for the AMAZING review about your recent experience. We appreciate you taking the time to post your feedback and look forward to welcoming you back soon! More 

Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I really expect the pool to be as advertised. The pool was too cold to swim in and the hot tub was not hot. However, The beds and rooms were exactly what I expected. So, If you don't need the pool, you'll be happier than I was:)

Was this review helpful? Yes 2
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

I am so very sorry to hear that you had problems with the pool. I appreciate your comments which allow us to address any problems that my arise. We look forward to hosting you again soon so we can gain your business back. Happy Travels, JOHN B More 

Utah
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Spent one miserable night in Roswell. The drive up was sheer ice. The lady at the desk as very professional but her hands were shaking so hard from the cold she had a hard time entering the information. Room was one the second floor...no elevator. Room was freezing and never warmed up. The towels for the swimming were small, rough... More 

Was this review helpful? Yes 2
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

I have spoken to our staff to discuss and resolve some of the lapses in service you experienced. If you'd like to speak further with me, please feel free to reach directly at 575-622-6430. Thank you again for your time and review. We hope to welcome you back for another stay to earn back your business. John B. More 

Albuquerque, New Mexico
Top Contributor
70 reviews 70 reviews
12 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Best Western has chosen to develop 3 differentiated brands. I am having a hard time distinguishing one from another, except some seem to cost more than others. This hotel seems to me to strike a good balance between what it provides and it what it costs. The front desk staff were decidedly pleasant and knew what they were doing --... More 

Was this review helpful? Yes 1
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

Thanks for your review. I'm thrilled that you enjoyed the property, amenities, and location. Looking forward to hosting your again soon. Happy Travels, JOHN B. More 

Hobbs, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Ok. Last time I visited this hotel was approximately 20 years ago. It does not seem much different except for flat screen TV's and a fresh paint job. Mattreses were too firm! I could not sleep that well. For the money check out Comfort Inn or Holiday INN

Review collected in partnership with Best Western

Was this review helpful? Yes
John B, General Manager at BEST WESTERN Sally Port Inn & Suites, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

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