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BEST WESTERN El Rancho Palacio

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2205 North Main Street, Roswell, NM 88201
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BEST WESTERN El Rancho Palacio
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305 Reviews from our TripAdvisor Community

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Clifford
Level Contributor
108 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 1 week ago

Our room was comfortable during our single night stay but the bathroom was so small. It was hard to move around in and I kept hitting the sink with my hips. It is not a place for larger size people to stay because you would definitely not like the bathroom at all. It was close to the UFO Museum which... More 

Helpful?
Thank mamajocham
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. I am glad you found your room to be comfortable. I do apologize the bathroom was on the smaller side. We are in the process of correcting this issue. We are currently removing the vanity sink in the bathroom and installing new granite counter tops with sinks in the area... More 

Payson, Arizona
Level Contributor
28 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The motel is adequate, clean rooms, friendly helpful staff. The breakfast is not bad and offers fresh fruit which I appreciate. I stay at this motel each time I come to Roswell which is about two time per year.

Helpful?
Thank Connie D
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking your time to review our property. I appreciate the candid comments and we certainly appreciate your patronage. We look forward to seeing you the next time you are in Roswell!! More 

Socorro, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Over all the value and location of the property was good, Would refer others to this property and any best western. All best western properties are good quality and offer great deals and amenities during your stay.

Review collected in partnership with Best Western

Helpful?
Thank Juliann U
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you very much for the review and feedback. We look forward to seeing you again! More 

Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

On our way east we stopped in Roswell for some alien searching. When we first got to the hotel it seemed a little run down. There were a bunch of workers hanging around some shipping containers which worried us a little. I guess the workers got picked up and it became quite. The room was small. It had a little... More 

Helpful?
Thank AneJul
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you taking the time to review our hotel. We appreciate your feedback and will use it to improve the stay of our future guest. I apologize if our workers were loud and bothersome in anyway, we had received a large shipment that day for our new bathroom remodel we are beginning and they were storing it for us. I... More 

Trinidad, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

We stayed over one night driving through. Being tired, we didn't check out things to do in the area. The motel is conveniently located near many restaurants and shopping. The room was pleasant, bright and clean. The area quiet and the bed very comfortable with nice linens. Plenty of hot water and shower and bathroom area clean. Overall, the rooms... More 

Helpful?
Thank Wild-roads
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for the rating and review. We are pleased you enjoyed your stay and accommodations. We hope that you will consider us again the next time you are in Roswell! More 

Oklahoma City Ok.
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 26, 2015

We have stayed at this hotel before and it has never disappointed us. The room is very clean-the bed is one of those "to die for" Best Western beds. The breakfast is great with lots of choices including many hot items. The location is great too-right in Main St. - close to everything.

Review collected in partnership with Best Western

Helpful?
Thank cgreyroma10
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. We appreciate the feedback and most of all your continued business to our property. We are pleased you enjoyed your stay and look forward to seeing you again on a future visit! More 

Erath, Louisiana
Level Contributor
103 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 15, 2015

PROs: Clean establishment. Good outside appearance, clean and comfortable rooms. Beds and laundry was above average Needs Improvement: Parking lot is very small for number of rooms. Had trouble parking truck and tailer. Breakfast area was very small for the size of the crowd. Had to wait to find a seating spot at 7:30 am. Staff were very nice and... More 

Helpful?
Thank T D
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you taking the time to review our hotel. We appreciate the feedback, feedback such as yours helps us improve on a daily basis. We are pleased you enjoyed your accommodations and found everything clean and comfortable. I do apologize for the inconvenience you experienced with the size of our parking lot and breakfast area. We do have plans in... More 

Taos, New Mexico
Level Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed December 11, 2015

This one was great. Pretty, clean, good breakfast, and nice staff. My room was perfect, can't think of anything else I needed. Very quiet though situated on the main road. Didn't need wifi so couldn't comment on that.

Helpful?
Thank walksfarwoman2015
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for your review and rating! We appreciate you feedback and you business. We are pleased you enjoyed your stay and will continue to strive to make every guest stay the best that it can be! Again thank you for taking the time to review our hotel and we hope that you will choose us the next time you... More 

Brisbane, Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 21, 2015

My friend and I stayed here for 3 nights in October during our 5 week road trip. We got an early check in and found the room to be clean, comfortable and had everything we needed. The room is a very decent size. The free breakfast had a good selection plus hot food. Great location on the main street and... More 

Helpful?
1 Thank Kyle M
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel, we appreciate your comments and feedback. We are pleased you enjoyed your stay and plan on returning in the future! I have spoken with my clerks and advised them to keep a closer eye on guest that our outside in the evenings and ensure they are not disturbing other guests.... More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 6, 2015

We spent one night here on a road trip. There are two Best Western Motels in town and they are almost directly across the street from each other, so be certain of which one your reservation was made with. Rooms are large enough, clean, smell fresh, and beds are comfortable. We complained to the front desk clerk of a yapping... More 

Review collected in partnership with Best Western

Helpful?
Thank MalaysianCajun
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. We appreciate your feedback and candid comments. We are pleased everything was to your satisfaction and that we were able to resolve your issue promptly when it was presented to us. Again, thank you for the review and we hope that you will choose us again the next time that... More 

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