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BEST WESTERN El Rancho Palacio

Certificate of Excellence
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2205 North Main Street, Roswell, NM 88201
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BEST WESTERN El Rancho Palacio
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BEST WESTERN El Rancho Palacio
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230 reviews from our community

Traveler rating
    95
    89
    30
    8
    8
See reviews for
63
72
20
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Castle, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Very nice stay, clean, friendly , affordable . Very nice breakfast, would stay again good stay Especially after staying at Rodeway Inn at Carlsbad Caverns which was dirty and run down. Best western was close to all Alien exhibits

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Kansas
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We found the hotel to be very good. Hotel is an older property but in very good condition. Hotel staff was very friendly and efficient. The room was extremely clean. We would stay again at this property

Review collected in partnership with Best Western

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Las cruces
Contributor
12 reviews 12 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The young lady just a few weeks in to the job was great at check in the room good clean a few maintenance issues I was first shown 171 the rooms French lock was bad so I was taken next door room 173 there was a non missing on the dresser the cover on the outlet was missing "major problem"... More 

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Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My room smelled like there had been pets in it at some point, but was not bad. Perhaps avoid room 183. I was only there one night on business. If I were with my family or going to be there more than one night, I would have requested a new room.

Was this review helpful? Yes 2
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When I made my reservations over the phone directly with the hotel clerk, I was treated so kindly by Valedia (not sure of the spelling). She was so gracious arranging a first floor room so that I could park directly in from of my room. I had to leave very early the next day, so she arranged for an early... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
San Antonio, Texas
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic hotel and the perfect place for a stopover in Roswell, NM. Don't get this location confused with the Best Western across the street. We called the hotel directly about two hours prior to arrival to make a reservation and "Estella" at the front desk was so very friendly, helpful, and professional. She spoke with a smile in her voice.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Louisville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Will stay there again, no question, next time we are in Roswell. The staff we friendly and helpful after a long drive. The breakfast was one of the best I've seen. Plenty to eat. The beds were big and soft. No hassles. Wonderful restful place in a good location.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

No complaints - comfy beds, good selection of breakfast items, clean room, overall appearance was neat and tidy, very well located in business area of city, friendly staff, nice pool, We mostly stay at Best Western hotels as we find they are very consistent.

Review collected in partnership with Best Western

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Houston Texas
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the 3rd Best Western we have stayed at EVER. We were on a 16 day road trip and so far we are impressed. I have always been concerned about motel style vs. hotel style...I always felt safer with access from the inside. I am beginning to relax my feelings alot. The room was spacious and very accommodating. We... More 

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Ruidoso, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel was a very big disappointment and I am very disappointed with the way my family was treated at checkin and I am disappointed in being overcharged and no response from a manager. The only good thing I can say is the young lady working the front desk was very helpful and polite and the only good thing about... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
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