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BEST WESTERN El Rancho Palacio

Certificate of Excellence
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2205 North Main Street, Roswell, NM 88201
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BEST WESTERN El Rancho Palacio
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BEST WESTERN El Rancho Palacio
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227 reviews from our community

Traveler rating
    95
    87
    29
    8
    8
See reviews for
62
70
20
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Las cruces
Contributor
12 reviews 12 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

The young lady just a few weeks in to the job was great at check in the room good clean a few maintenance issues I was first shown 171 the rooms French lock was bad so I was taken next door room 173 there was a non missing on the dresser the cover on the outlet was missing "major problem"... More 

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Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

My room smelled like there had been pets in it at some point, but was not bad. Perhaps avoid room 183. I was only there one night on business. If I were with my family or going to be there more than one night, I would have requested a new room.

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

When I made my reservations over the phone directly with the hotel clerk, I was treated so kindly by Valedia (not sure of the spelling). She was so gracious arranging a first floor room so that I could park directly in from of my room. I had to leave very early the next day, so she arranged for an early... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
San Antonio, Texas
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic hotel and the perfect place for a stopover in Roswell, NM. Don't get this location confused with the Best Western across the street. We called the hotel directly about two hours prior to arrival to make a reservation and "Estella" at the front desk was so very friendly, helpful, and professional. She spoke with a smile in her voice.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Louisville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Will stay there again, no question, next time we are in Roswell. The staff we friendly and helpful after a long drive. The breakfast was one of the best I've seen. Plenty to eat. The beds were big and soft. No hassles. Wonderful restful place in a good location.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

No complaints - comfy beds, good selection of breakfast items, clean room, overall appearance was neat and tidy, very well located in business area of city, friendly staff, nice pool, We mostly stay at Best Western hotels as we find they are very consistent.

Review collected in partnership with Best Western

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Houston Texas
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the 3rd Best Western we have stayed at EVER. We were on a 16 day road trip and so far we are impressed. I have always been concerned about motel style vs. hotel style...I always felt safer with access from the inside. I am beginning to relax my feelings alot. The room was spacious and very accommodating. We... More 

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Ruidoso, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel was a very big disappointment and I am very disappointed with the way my family was treated at checkin and I am disappointed in being overcharged and no response from a manager. The only good thing I can say is the young lady working the front desk was very helpful and polite and the only good thing about... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Halifax, Canada
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 12, 2015

We stayed here for one night and it was very pleasant. The lady at the front desk was very friendly and helpful. The bed was comfortable and the unit was clean. No complaints at all with the hotel and we would stay again. We arrived at the end of the day and thought we'd drop into Appleby's across the street.... More 

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Grants, New Mexico
Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

The staff was helpful when we checked in and information of the area was easily available. The breakfast had lots of options: waffles, cheese omelet, cold cereal, instant oatmeal, juice, milk, sausage and biscuits. There were enough tables for the breakfasters when we ate (8:00). The room we had was on the second floor and quiet. The bed was super... More 

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