We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 25 Roswell hotels

BEST WESTERN El Rancho Palacio

2205 North Main Street, Roswell, NM 88201
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Save Saved
You added BEST WESTERN El Rancho Palacio to your Saves list
BEST WESTERN El Rancho Palacio
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
81%
Ranked #5 of 25 hotels in Roswell
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Charlie P
  • Reviews (158)
  • Photos (23)
  • Amenities
  • Q&A (1)
  • Room tips (18)
  • Location
  • More
Write a Review

158 people have reviewed this hotel

Traveler rating
    61
    63
    21
    7
    6
See reviews for
47
42
10
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Norwegian first
  • Thai first
  • Any
English first
Lubbock, United States
1 review
1 of 5 stars Reviewed yesterday NEW

Customer service was non-existent. Any issues arising after the manager leaves apparently needs to wait until they show up the following day as the lobby staff did not have the ability to solve issues and acted like it was an offense to call a manager.

Review collected in partnership with Best Western

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a wonderful time. Stayed there on my way to Carlsbad Caverns. I did not get the front lady's name who worked there on the afternoon of the 21st of July, but she was extremely helpful. A very perky, young and friendly lady who really went out of her way to help me! Will come again. Place should be ranked... More

Was this review helpful? Yes 1
Austin, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Unfinished painted wall(s) like quality control doesn't exist. Configuration of bathroom is strange and inconvenient.. Staff is disinterested in customer service. Whatever you do, don't ask for a restroom in the lobby area after a long drive to Roswell. Only one exists and it is for the employees. Doesn't compare nicely at all with the seven other properties we stayed... More

Was this review helpful? Yes 1
Los Alamos, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Visited to participate in the NM Senior Olympics. Several discounted room rates for a participants was an added bonus to the current competitive rates. Quality of service, cleanliness of rooms and quality of complimentary breakfast made this hotel the best value for the money during my stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Amarillo
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Business or Pleasure, this Hotel is a good place to stay. The staff is helpful, and the hotel is clean and up to date. The breakfast isn't half bad, just get there before 8:00 it gets busy. The most for your money.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Columbus, Ohio
Top Contributor
55 reviews 55 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this Best Western on a recent trip to Carlsbad Caverns. The hotel room was very clean, quiet, and had a refrigerator in the room. The breakfast was very good, and the staff was friendly and helpful. This hotel was not fancy, but had everything needed for a comfortable stay when in the area.

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We Arrived late after a long drive. The night clerk was very friendly and helpful. Our room was clean and the bedding looked new. Everything smelled great like it was just laundered. Breakfast room was clean and food was good. Great place to stay!

Was this review helpful? Yes 1
Denver, United States
1 review
3 of 5 stars Reviewed 1 week ago

Specifically requested downstairs room due to health reasons but was not accommodated. AC was not working, was told no maintenance available due to it being the 4th of July but would not move us to another room. I had to insist that they make someone come in to fix the AC. The maintenance man (who was very nice) had to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Santa Fe, New Mexico, USA
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Roswell new mexico is often booked out so make your reservations before you get there! This best western is clean and pet friendly..a real plus to those of us who travel with our pets! A full breakfast is offered which is a real plus for those who want to get an early start on their search for aliens and spending... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for your review about your stay with us. I am pleased to hear that you found your stay comfortable. We look forward to serving you again in the future. More

Durham, North Carolina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

As we were passing through Roswell on our trip from California to North Carolina, our stop on Day 3 was Roswell, New Mexico. This Best Western is a great value and one of the better Best Westerns we've stayed at. Staff: The staff is great and friendly. Greeted us with a smile, made nice small talk during check in, and... More

Was this review helpful? Yes
Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for your review about your stay with us. I am pleased to hear that you found your stay comfortable and pleasant. You're right, we do serve a breakfast, as better yet, our breakfast is free with your room! I will be sure to pass the word along to our staff to continue the good work and thank you... More

Owners: What's your side of the story?
If you own or manage BEST WESTERN El Rancho Palacio, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN El Rancho Palacio? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN El Rancho Palacio

Address: 2205 North Main Street, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, HotelsClick, Priceline, BookingOdigeoWL, Expedia, Despegar.com, getaroom.com, Agoda, Hotels.com and Otel so you can book your BEST WESTERN El Rancho Palacio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hotel Roswell
Roswell Best Western
Best Western Roswell

23 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Room/suite (3)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (2)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (2)
Viewed
Pool/beach area (1)
Viewed
Dining (1)

Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Roswell #2 Best Value Hotel in Roswell #3 Business Hotel in Roswell
Number of rooms
45

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of BEST WESTERN El Rancho Palacio and other travelers.
1 question

See all questions (1)

See which rooms travelers prefer