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BEST WESTERN El Rancho Palacio

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2205 North Main Street, Roswell, NM 88201
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1 room 1 guest
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BEST WESTERN El Rancho Palacio
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Arlington, United States
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The rooms were up to date, clean and the staff was very friendly and helpful. My kids enjoyed the pool and we liked how there were some many things within walking distance. I will definitely use this hotel again if we travel back through Roswell. Great Job!

Review collected in partnership with Best Western

Was this review helpful? Yes
Vacaville, California
Level Contributor
122 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't know what it was about this visit but it didn't seem like it was the same place I stayed in 7 months ago. Maybe some rooms are in better shape than others but the next time I need to stay in Roswell I'm going to try a different hotel.

Was this review helpful? Yes
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel, I apologize your stay was anything less than satisfying. We strive each day to make every guest stay the best that it can be, I appreciate your feedback and will use it to implement improvements within our hotel. It is my hope that you will give our hotel another chance... More 

Tijeras
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Very clean room with frig and microwave and comfortable beds. My two kids and I had a good stay here. The continental breakfast was better than most! Omelets, biscuits and gravy, sausages, waffles, cereal, muffins, most of what you'd want except fresh fruit.

Was this review helpful? Yes
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our property, we are thrilled you enjoyed your stay and we look forward to having you and your family again! More 

Houston
1 review
1 of 5 stars Reviewed 4 weeks ago

I booked 2 rooms through tripadvisor, when I got to hotel they said they had received confirmation for 1 room. Even though I had confirmation email on my phone verifying 2 rooms they said they could only give me only one room because they were booked for the night. I had to find another place to stay because we were... More 

Was this review helpful? Yes
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

First I would like to say how extremely sorry I am that you are having to go through this situation. Secondly I have not been advised of this issue. I would like to help insure that you receive your money back from trip advisor as quickly as possible. If you would please contact me directly at 575-622-2721, I would be... More 

Kingman, Arizona
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

they gave my room away after a 12 hour 700 mile drive. while i was standing in the lobby trying to check in. so they had to kick out the people they gave my rooms too and the last i seen of them they were standing in the parkinglot looking screwed. then when we tried to checkout the lady at... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for bringing these issues to my attention, I sincerely apologize for all the inconveniences you experienced while staying at our hotel. I do hope you have received my email I sent this weekend, and if I may be of any further assistance please do not hesitate to contact me. More 

Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pros: -Beds and linens clean and comfortable. -Daily housekeeping. -Updated features (e.g., granite/stone in bathroom). -Clean. -Very good pricing on Orbitz. -Pet friendly. Cons: -Breakfast area VERY small; may have to wait for seating. I saw many taking their food "to go." -Food was bland. -Bathroom is very small. While fine for me, I think a bigger or disabled person... More 

Was this review helpful? Yes
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review and rate our hotel, I apologize that there were issues during your stay. I will be sure to address the issue with your room keys with my front desk staff, so that other guest will not have to experience this in the future. I am pleased to say that the issue with... More 

Riverside, Ca
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a night last month, and didn't want to leave. I was traveling with my daughter in law, my two grandsons, ages 4 and 15, and their dog. Staying here was like coming home. The room was clean and comfy, with plenty of room for the rollaway bed we requested for the 15 year old, and it... More 

Was this review helpful? Yes
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you so much for the kind words and the review! I will be sure to pass on your comments to Crystal as she is no longer at the hotel. I am sure she will be happy to hear that she made your stay worth while and I hope that I can provide you with the same excellent service on... More 

Minneapolis, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

After a long drive we were needing a quiet place to stay. We only stayed one night but the service was very good, the room was clean and quiet. We were very very satisfied with our stay. I recommend it to anyone. We have no complaints.

Review collected in partnership with Best Western

Was this review helpful? Yes
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for the review and rating, I am very pleased that you enjoyed your stay with us, we hope to see you again in the future! More 

Great Bend, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 19, 2015

This hotel did not meet Best Western Standards. The bugs were terrible they were in the room and out side. Did not leave my luggage in the room as I was afraid that I would take them home with us and the room was not clean. It was ver run down. Breakfast was not good.

Was this review helpful? Yes 1
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel, I apologize your stay was anything less than satisfying, we are aware of the beetle issue and have taken numerous steps to get them under control, Roswell has recevied a more than usual amaount of rain this year and the whole town is dealing with the beetles. Again I apologize... More 

Houston, Texas
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 18, 2015

This is an old hotel. Still enter from the outside. There room was laid out odd, although it was big. The beds were okay. The staff was nice and helpful. Location was close to the alien area. There was a free breakfast that was nice. It was okay for the 2 nights we were there

Was this review helpful? Yes
JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for reviewing our hotel, hope to see you again. More 

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