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Comfort Suites Roswell

#10 of 25 Hotels in Roswell
Certificate of Excellence
2.5 of 5
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3600 North Main Street, Roswell, NM 88201
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Comfort Suites Roswell
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220 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed at this same hotel a year ago and loved it - then! We decided to go back to Roswell for the 4th of July weekend and couldn’t wait to stay here again. Sadly, we were a bit disappointed. The standards for cleanliness seem to have diminished considerably. The hallway carpet near our room was stained and dirty. We... More 

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

I want to apologize for failing to meet your expectations. Customer service is our #1 priority and I am sorry that you feel we failed in this area. I will definitely use your feed back to address my staff and to let them know where we need to approve so that we can be #1 in Roswell. Thank you for... More 

McKinney, Texas
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in two different hotels in Roswell, and this one ranks #1 by far. It was a fantastic and comfortable room. Very modern in design. The bed was super comfortable. Comfort Suites had excellent accommodations. The bathroom was beautiful. It had a tub/shower combination that had a shower head and an addition rain shower head above you. It also... More 

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for staying with us at Comfort Suites, Roswell, NM. We appreciate your business and are happy to know that you are happy and satisfied with our hotel. If there is anything we can do to improve please let us know. Thank you, Stacie More 

Wynnewood, Oklahoma
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our stay might have ended on a better note had we gotten a room located somewhere other than adjacent to the breakfast area. The head of our bed was just on the other side of the wall where the tables people were eating at were located. The staff seemed stressed out and unfriendly. The hotel is nice, but you can... More 

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good evening. Thank you for staying with us and for letting us know how your stay with us was. We appreciate your feed back and want you to know that it is important to us so that we can continue to improve where need be. Thank you again for your business and feed back. We look forward to seeing you... More 

New Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

We travel to Roswell, NM Frequently. This hotel is one in a million. The staff is amazing, the hotel is clean and well kept. The rooms are spacious and the breakfast is by far the best ever. I stay at hotel frequently and I have to say that this one is by far the best one I have stayed at... More 

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for staying with us and for letting us know how wonderful your stay with us was. Customer service is our #1 priority and I am happy to know that you were satisfied with us. If there is anything I can do for you please do not hesitate to let me know. we look forward to seeing you again... More 

Oklahoma City, Oklahoma
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is a nice looking property almost new. I have stayed here 7 times, the first five were nice. The last two have been terrible. 3 wks ago in this hotel reported the stool not flushing properly, came in that night had not been fixed. Night clerk attempted to repair and stool over flowed on floor, T.V. didn't work and... More 

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

I am sorry that you feel the way you do about the hotel. Our inspections and reviews prove otherwise. I hope that you will give us a second chance to prove ourselves to you. Thank you, Stacie More 

Prescott
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We traveled to Roswell to meet with family. We got to the hotel and the clerk didn't seem to like her job very well. We had dinner in the eating area with family and it looked like it was never cleaned from the breakfast that morning. We decided to go swimming with the kids and the jacuzzi wasn't working and... More 

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

I would first off like to say I am sorry that you were unhappy with your experience at our hotel. I have addressed your issues with all of my staff and we are continuing to do further training with each and everyone of them. I do have to say we do not use Chlorine in our pool and the chemicals... More 

Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We usually stay in Hampton Hotels but this hotel caught our attention because it's smoke and pet free and was $60 cheaper than the Hampton across the street. It was a very pleasant stay, rooms newly updated, large rooms and quiet hotel. Will stay here again when in Roswell!

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for choosing to stay with us. We appreciate your business and look forward to having you as part of our Comfort Suites Family. If there is anything we can do for you please do not hesitate to let me know at anytime. We look forward to seeing you soon. Stacie More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We enjoyed this hotel very much the breakfast was good staff was nice this was the second time we stayed there and the rest of my family decided to stay we had almost the whole second floor the only problem was the pool had to much chorine other then that it was very relaxing and all us had a great... More 

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for staying with us at Comfort Suites, Roswell, NM. We appreciate your business and feedback. We look forward to having you stay with us again in the near future. Please let us know if there is anything we can do for you. Thank you, Stacie More 

London, United Kingdom
Level Contributor
161 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed June 23, 2015

We spent two nights in this hotel. Our room itself was fine, but there were several things that needed fixing or cleaning. The hallway carpets were stained and looked like they could use a good clean. The first floor hallway wallpaper was peeling along the skirting. There was only one toaster for the whole of the breakfast area & 2... More 

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

I wanted to take this opportunity to apologize on behalf of my entire staff for failing to meet your expectations. Customer service is our #1 priority and I am so very sorry that you feel like we failed you. I have addressed this issue with my entire staff and I will continue to work closely to make sure we are... More 

Texas
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
1 of 5 stars Reviewed June 21, 2015

Had to give a 1 dot rating because zero dots isn't allowed. Made a reservation for this hotel on May 12th, received a reminder email about stay on Tuesday, June 16th. If you check my reviews you will see a review for the first time I've ever stayed here. It HAD been my go to hotel in Roswell, but not... More 

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

I personally want to take this opportunity to apologize for failing to meet your expectations. I also apologize is my staff was unable to reach you prior to your arrival about the construction. As you state this has always been your hotel of choice and we are usually on top of everything. I want you to know that customer satisfaction... More 

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