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All 25 Roswell hotels

Comfort Suites Roswell

2.5 of 5 Hotel   |   3600 North Main Street, Roswell, NM 88201
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80%
Ranked #1 of 25 hotels in Roswell
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Jay H Roselle, Illinois
  • Overview
  • Reviews (171)
  • Photos (44)
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  • Room tips (27)
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171 people have reviewed this hotel

Traveler rating
    94
    43
    16
    11
    7
See reviews for
69
39
12
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Roselle, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Wow! We've stayed at Comfort Inns and Suites before, and all though nice, none have been as top notch as this one in Roswell NM. The room décor was like that of a much more expensive hotel. Clean, very comfortable - the staff were friendly and gave us free bottles of water upon check in and check out. Highly recommended.

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for staying with us at Comfort Suites Roswell, NM. It was our pleasure to have you as our guest. I know that you have many choices of hotels here in Roswell and we pleased you chose us. We look forward to having you stay with us again in the near future. Stacie More

Lubbock, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

With kids or not, this is a great place to stay. We have stayed here two times with Grandkids. Rooms are nice and clean. Bathroom was in good order and also clean. Hotel staff is very nice and helpful to your needs. The overall appearance, inside and out, is very nice and well kept. Free breakfast is what I would... More

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good Evening and thank you for choosing to stay with us here at Comfort Suites, Roswell, NM. We appreciate you loyalty and business. We are happy to know that your stay with us was wonderful. We look forward to having you stay with us again in the near future. Thank you again and we will see you soon. Stacie More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is by far the best hotel I have ever stayed in. Amazing hospitality, cleanliness, and appearance. I needed a ride to the airport really early in the morning and the general manager decided to take me herself. Highly recommend this place to anyone in the area.

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Tiffany, Thank you for choosing to stay with us at Comfort Suites, Roswell, NM. It was our pleasure to have you as our guest. It was also my pleasure to take you to the airport. We appreciate the business and hope that if you are ever our direction again that you will come stay with us. Best of luck to... More

Nogales, Arizona
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

4 families traveling for our boys matriculation at NMMI. We arrived close to midnight after a 9 hour drive to very clean rooms and comfortable beds and in the morning we had a nice warm breakfast. Boys enjoyed their time in the pool area while the parents enjoyed some time in an area that one of the staff members set... More

Was this review helpful? Yes 2
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good Evening, I wanted to take the opportunity to thank you for staying with us at Comfort Suites, Roswell, nm. We appreciate your business and look forward to having you stay with us in the near future. if there is anything at all that we can do for you or your family please do not hesitate to contact us. We... More

Buda, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Family and I three children ages 8-17 booked a hotel room #307 last week aug 3-7 2014 for a summer vacation and explore the aliens, the room rate was cheaper online however for some reason I wasnt able to book online, when I called the hotel the nice lady gave me the same rate over the phone as online which... More

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for staying with us at Comfort Suites, Roswell, NM. We appreciate your business. We realize that you have many choices of hotels and we are happy that you chose us. If there is anything you feel we could do better please do not hesitate to let me know. We are always looking for ways to improve and be... More

2 reviews
2 of 5 stars Reviewed 3 weeks ago

Room felt dirty when we walked in. There is stains on the carpet and random dirt or something else left behind. I am so tired and I don't even want to get in the bed. The place we originally wanted to stay at was all booked up. I have a toddler with us and don't want him to touch anything.... More

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good evening, I wanted to take this opportunity to apologize on behalf of myself and my entire staff for failing to meet your expectations while staying with us. Customer service and cleanliness is our #1 priority and I am sorry that you feel we failed in these areas. I have personally addressed your issues and concerns with all of my... More

Gulf Breeze
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Awesome hotel and an awesome stay. There are different room designs and setups. I was fortunate enough to be in a room with two showers in one bathroom. The design was fresh with large rain drop shower heads. The comforter was new and everything about the room and hotel was awesome. Even the lighting was fresh and updated. So much... More

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

I would like to thank you for taking the time to let us know how your stay with us at Comfort Suites, Roswell, NM was. I am happy to know that you enjoyed our property. I know that you have many choices of hotels here in Roswell and we are glad that you chose us. Please let us know if... More

Houston, Texas
Top Contributor
53 reviews 53 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 25, 2014

Our hotel room was so much more than we were expecting! This hotel was a stopping point before a long ride home after a week's long vacation. It was a very well decorated room with a great layout. I'm sorry that we weren't able to enjoy the room for a longer time period. We appreciated the layout of the seating... More

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good Evening, I wanted to take this opportunity to say thank you for choosing to stay with us at Comfort Suites, Roswell, NM. I appreciate you choosing to stay with us. I hope that you and your family felt at home while staying with us. It is very important to me and my staff that all of our guests feel... More

Gulf Breeze, Florida
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 22, 2014

We chose this hotel on a trip through New Mexico because it was rated number one by Trip Advisor reviewers. I can only say that I would hate to have seen the number two property in Roswell. We arrived late and the first room we were given was a large handicapped accessible room. After finding that the sheets on one... More

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

I want to take this opportunity to apologize on behalf of myself and staff for failing to meet your expectations while at our property. We have hired some new housekeepers and have been training them to properly clean the rooms and public areas to guests satisfaction. I realize this is no reason for the issues you experienced but I do... More

San Antonio, Texas
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 15, 2014

It has been a busy road-tripping summer, and I have stayed in several hotels lately with my family. This is by far the best value and the least expensive and the nicest rooms. We stayed in a suite with two queens and a pull-out sofa bed. There was plenty of space, even with the pull-out pulled out. My kids enjoyed... More

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good Evening, Thank you for staying with us at Comfort Suites in Roswell, NM. We appreciate your business. I wanted to apologize for the murky. We switched chemicals and the first few days the pool was very cloudy and then it seemed to clear up. We will definitely stick with our old chemicals in the future. I also want to... More

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Additional Information about Comfort Suites Roswell

Address: 3600 North Main Street, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Roswell 2.5*
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44 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Roswell #4 Romantic Hotel in Roswell #8 Family Hotel in Roswell
Hotel Class
Number of rooms
60

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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