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Comfort Suites Roswell

Certificate of Excellence
2.5 of 5
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3600 North Main Street, Roswell, NM 88201
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Comfort Suites Roswell
Best prices for: 1 room 1 guest
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Ranked #6 of 25 Hotels in Roswell
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
mike m Rio Rancho, New Mexico
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208 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Rio Rancho, New Mexico
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't usually rave too much about a room as I hate paying to sleep anywhere but this was one of the nicest hotels I have stayed in for the price. The front counter staff was efficient and friendly right off the bat. I'm a Diamond member due to the high amount of nights I stay in hotels for work.... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed here a few times and let me say it's always clean it's always nice it smells good and the bathrooms are excellent the whole staff has always been courteous. very comfortable very convenient pretty decent priced Extremely nice, upscale

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Tijeras, New Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Outstanding Hotel,the rooms were clean and inviting.The staff efficient and helpful. We were part of a large wedding group and were all placed close to each other. I would definitely stay here again.I would have liked drinking glasses placed in the room along with an ice bucket.The ice machine and soda machine were placed in a convenient place

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Michigan
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I am going to be completely honest. Staff makes a huge impact on reviews and on an individuals experience. The first night we had incredible service by a friendly, helpful, young lady, I believe her name was Nydie. We appreciated her attentiveness and happy demeanor. We had some issues that were taken care of with no problem. The second night... More 

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Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good Evening, I first off want to thank you for taking the time to fill out our on line survey. We appreciate your feedback and want you to know that we are sorry for the issues you experienced at our property. I have personally addressed this issue with my staff and want you to know that I will continue to... More 

Newberry, Michigan
1 review
1 of 5 stars Reviewed 4 weeks ago

Hallways dirty on every floor, I was on every floor looking for a working ice machine. I only found 1 for three floors. Elevator floor full of dirt in the door tracks. Hallway carpet had stains. Room was clean, but didn't look very hard, however bathroom had black mold from a leak above. Breakfast just ok biscuits were hard, broke... More 

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San Diego, CA
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 7, 2015

We stayed in an ADA suite on the 3rd floor. The room was very spacious. 2 queen beds and a fold out sofa bed. The room was clean and the beds comfortable. Being a wheelchair room, the bathroom was huge but the counter top was way too small. Check in was easy. The young man at the desk was very... More 

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Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for staying with us at Comfort Suites, Roswell, NM. We truly appreciate your business and feedback. If there is anything we can do for you please do not hesitate to contact us. We hope to see you again in the near future. Stacie More 

1 review
1 of 5 stars Reviewed March 22, 2015

Me and my husband traveled 5 hours to come to a funeral and decided to stay in Roswell after the funeral as we were to tired to travel 5 more hours. So we decided to stay at comfort suites. We found them online looked like a nice hotel. So first off the sheets, blankets and bedspread were dirty. Had hair... More 

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Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good Afternoon, I am writing in regards to your on line survey. I first off want to thank you for taking the time to fill out the on line survey. Your feedback is very important to us and I will use your comments to do further training with my staff and retraining. I apologize for failing to meet your expectations.... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2015

We traveled from New Hampshire to California and this was by far the best hotel. Clean, nice front desk attendant, gorgeous pool and hot tub, the bathrooms and rooms where huge. You should defiantly stay here!! And it's near everything you need!

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Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for staying with us at Comfort Suites, Roswell, Nm. It is always our pleasure to have you as our guest. We thank you for your feedback. We look forward to having you stay with you us again in the near future. Thank you, Stacie More 

1 review
1 of 5 stars Reviewed March 12, 2015 via mobile

I tried two different rooms before checking out and going across the street. Hairs on the sheets, crumbs under all furniture and in corners of the room. Dust very thick in the areas that are harder to reach with a vacuum, such as along the walls. Hairs in the shower. Sheets on one bed had stains on them. Sheets on... More 

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Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good Evening, I am writting to apologize for failing to meet your expectations. I hope that you will return in the near future and give us the chance to prove ourselves to you. Customer service is our #1 priority and I want you to know that I have taken your response and used it as a training tool for all... More 

New Milford, Connecticut
Top Contributor
51 reviews 51 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 9, 2015

Okay, I get it, some guests trash and/or steal from hotel rooms, but I don't appreciate the sarcasm when they ask for a credit card as a security and say "We'll see. You'd be surprised." after I casually say we won't be damaging their room. And I don't appreciate the attitude like I'm the stupid one because I didn't know... More 

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Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good Evening, I first off want to say I am sorry failing to meet your expectations. Customer service is our #1 priority and I apologize that we failed you. I want to reassure you that I have taken the time to take to each and everyone of my front desk staff and Housekeeping staff and I have implemented a new... More 

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