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All 25 Roswell hotels

Comfort Suites Roswell

3600 North Main Street, Roswell, NM 88201
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80%
Ranked #3 of 25 hotels in Roswell
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
RyliesMimi2014 Houston, Texas
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  • Reviews (163)
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163 people have reviewed this hotel

Traveler rating
    89
    41
    16
    10
    7
See reviews for
64
38
12
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Italian first
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English first
Houston, Texas
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Our hotel room was so much more than we were expecting! This hotel was a stopping point before a long ride home after a week's long vacation. It was a very well decorated room with a great layout. I'm sorry that we weren't able to enjoy the room for a longer time period. We appreciated the layout of the seating... More

Was this review helpful? Yes
Gulf Breeze, Florida
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We chose this hotel on a trip through New Mexico because it was rated number one by Trip Advisor reviewers. I can only say that I would hate to have seen the number two property in Roswell. We arrived late and the first room we were given was a large handicapped accessible room. After finding that the sheets on one... More

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

I want to take this opportunity to apologize on behalf of myself and staff for failing to meet your expectations while at our property. We have hired some new housekeepers and have been training them to properly clean the rooms and public areas to guests satisfaction. I realize this is no reason for the issues you experienced but I do... More

San Antonio, Texas
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It has been a busy road-tripping summer, and I have stayed in several hotels lately with my family. This is by far the best value and the least expensive and the nicest rooms. We stayed in a suite with two queens and a pull-out sofa bed. There was plenty of space, even with the pull-out pulled out. My kids enjoyed... More

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Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good Evening, Thank you for staying with us at Comfort Suites in Roswell, NM. We appreciate your business. I wanted to apologize for the murky. We switched chemicals and the first few days the pool was very cloudy and then it seemed to clear up. We will definitely stick with our old chemicals in the future. I also want to... More

Cairo, Egypt
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Comfort Suites for the 4th of July - we were treated to an excellent fire work display from our third floor window. This hotel and others seem to be on the opposite side of town as the major Roswell Tourist attractions which seemed odd. Not sure why the city planners have done this, I guess cheaper and... More

Was this review helpful? Yes
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for staying with us at Comfort Suites, Roswell. We appreciate your business. I am pleased to know that your stay with us was successful and that you were happy with our hotel. I appreciate you letting us know and hope you will pass along the good word to anyone coming to our area. We hope to see you... More

Antwerp, Belgium
Top Contributor
191 reviews 191 reviews
18 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a former local, I have visited lots of friends in hotels here, and stayed in a few since I moved. In my opinion, this is the best choice in town. Large rooms with really comfy nice beds and linens, an indoor pool and spa, gym, breakfast, and a decent lobby where you can greet friends. In the summer, the... More

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for choosing to stay with us. We appreciate your business. Customer service is our #. 1 priority and I am pleased to know that you felt well taken care of. We hope that you will let others know how wonderful your experience with us was. We hope to see you again in the near future. Stacie Banda General... More

Tulsa, Oklahoma
Top Contributor
94 reviews 94 reviews
48 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I would recommend that you choose a different hotel if you or a family member has asthma or allergies. This is a nice, modern all suite hotel. Upon arrival to room, we were overcome with the powerful odor of cleaner/chemicals. We had to open the windows and vents of a/c. The bathroom floor was sticky and reeked of cleaning chemicals.... More

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

I first off want to apologize on behalf of my entire team for failing to meet your expectations. I understand your concerns about the chemicals/cleaning supplies. I want you to know that I have addressed your issues with both my housekeeping staff and the company that provides our cleaning products. I believe we have a better handle on this now... More

Cabot
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a great hotel to stay in. We have a family of 5 and are always struggling to find a place for the 3 child to sleep but this place was great/ The beds were super comfortable and it was very clean. Breakfast was good and it wasn't overpriced. We stayed here to as opposed to staying in Carlsbad... More

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for staying with us. It is our pleasure to have you as a guest at our hotel. I am happy to know that you were pleased with your stay at our hotel. We hope that you will pass along the good word to everyone you know coming to our area. Once again, thank you for staying with us... More

Austin, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I have stayed here about three or four times in the last two to three years and it has always been very good. Front desk staff very capable and friendly.Breakfast staff truly excellent. Trust me, As a 70 year old retired traveling salesman for fifty years, I've been in a heck of a lot of hotels. This one gives me... More

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Good morning, I just wanted to say thank you for choosing Comfort Suites in Roswell. We realize that you have many choices of hotels when coming to town and we appreciate you staying with us. If there is anything we can do for you please let us know. We look forward to seeing you again in the near future. Regards,... More

Papillion, Nebraska
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My family and I stayed for one night after visiting Carlsbad Caverns. The hotel is in a nice location and is very aesthetically pleasing. I was relieved upon walking in--for a short time. On our way up to our room my husband and I noticed the carpet in the hallways was very dirty. Not only stained but also looked like... More

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

I would like to take this opportunity to apologize for failing to meet your expectations while staying with us. I do want you to know that I have addressed the issues you experienced with both my housekeeping staff and maintenance. We have done some further training with both departments. I am sure that you will be very pleased in the... More

Tucson, Arizona
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the most beautiful of all the Comfort Suites we have ever stayed in and we choose Comfort Suites almost exclusively on our annual cross-country road trips. It began with welcome smiles and greetings at the front desk and ended with a breakfast bar that was better than most. Our room was spacious with subtle UFO decor that was... More

Was this review helpful? Yes 1
Stacie B, General Manager at Comfort Suites Roswell, responded to this review

Thank you for choosing to stay with us at Comfort Suites, Roswell,Nm. We appreciate your business. Thank you for filling out our on line survey. I am pleased to know that we fulfilled and meet your expectations. We look forward to having you stay with us again in the near future. Thank you , Stacie Banda General Manager More

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Additional Information about Comfort Suites Roswell

Address: 3600 North Main Street, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Price Range (Based on Average Rates): $
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Roswell #3 Romantic Hotel in Roswell
Number of rooms
60

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