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Candlewood Suites Roswell New Mexico

2.0 of 5
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4 Military Heights Drive, Roswell, NM 88201
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Candlewood Suites Roswell New Mexico
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Ranked #13 of 25 Hotels in Roswell
A recent review
5 of 5 stars reviewed 1 week ago
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81 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

Beautiful room. Had a double queen. Had a full kitchen, big bathroom. The hotel was beautiful, the staff was phenomenal. I would stay here again for sure. Pet friendly as well. Everything was very clean and quiet. Really nice outdoor pool and jacuzzi. Free laundry and a 24 hour snack shop.

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you for taking the time to evaluate our hotel. We are pleased to know that you enjoyed your stay with us.Here at Candlewood our goal is to make our guests stay memorable as well as a comfortable! Your comments are very much appreciated and we hope to see you in the near future! More 

Tucson, Arizona
1 review
2 of 5 stars Reviewed 2 weeks ago

For the most part the hotel was okay and the staff was pretty helpful although they did voice their displeasure that so many people were there for the UFO festival. We arrived late and finally got to our room to relax only to find that the toilet didnt flush. I called the front desk and the person told me I... More 

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Dear AmyB839, Thank you for your review of our property. While it is our priority to ensure that our Guests have an enjoyable and memorable stay, I sincerely apologize for the quality of stay that you experienced. We expect nothing but the best from our Staff, so your comments will be used as a training tool to ensure that future... More 

Clovis, New Mexico
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We decided to go to Roswell to visit some friends and use a free night at this hotel. First thing we noticed was a weird garlic smell in our room. I was also confused as to whether or not the room had been cleaned due to crumbs on the floor, along with the smell. We tried to ignore that because... More 

Was this review helpful? Yes 1
Victor D, Manager at Candlewood Suites Roswell New Mexico, responded to this review

Dear miskers1984, Thank you for sharing your recent experience with us. Our goal is to create a hotel that guest love. It is very disappointing to learn that you are unhappy. We appreciate the feedback, as it is only through the eyes of our guest that we can truly measure the success of our hotel. Please accept my sincerest apologies... More 

The Villages, Florida
Level Contributor
248 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 6/29. Hotel is just of main highway in area that has plenty of restaurants and shopping. Large well lit parking lot. Check in was cordial and professional. Single clean elevator took us to 4th floor suite. Like all Candlewoods, room had full fridge, microwave, sink and dishwasher. The room also had nice furniture and comfortable beds with clean sheets... More 

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RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Dear Jerry C, Thank you for your comments regarding your stay at our Candlewood Suites! We are glad to hear that your stay with us was a pleasant and comfortable. Please consider making us your hotel of choice should you travel through Roswell once more. More 

Barling, Arkansas
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Easy to get to and near several places to eat. Good place to stay and a good safe, clean, neat area of town. Very nice, friendly and helpful staff. Hotel has nice, clean and quiet rooms with a very good breakfast and roomy eating area.

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Dear Shawn R, Thank you for your review of our hotel. We are pleased to know that you enjoyed your stay with us. Your comments are very much appreciated and we hope that if you come through Roswell again, you plan your stay with us. Thank you! More 

1 review
5 of 5 stars Reviewed June 22, 2015 via mobile

Went and stayed there for a few weeks and it was very clean. The rooms could have been a little bigger but it fit for the few weeks I was there. The pool and spa area was very clean and clear. Yolanda was very nice and very helpful when our team needed help. Kelly was very nice helped me personally... More 

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Dear asdffgghj, Thank you for taking the time to review our hotel, and for the kind comments about Yolanda, Victoria, and Kelly. We genuinely appreciate your feedback concerning your stay, and will pass your kind compliments on to our staff. Should you ever find yourself travelling through the Roswell area again, please consider booking your stay with us. More 

Brush, Colorado
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 31, 2015

first of all the room was great, there were only 2 front desk workers, that greeted us our entire visit. Kelly was great and so was kara. the rude one that never said hello or nothing, she just stuck her nose up in the air, her name was Yolanda.. I recommend the rooms, not some of the staff.

Was this review helpful? Yes
Victor D, Guest Relations Manager at Candlewood Suites Roswell New Mexico, responded to this review

Dear jr p, Thank you for taking the time to review our hotel and the kind comments you said about the room, Tara and Kelly. Your feed back to genuinely appreciated. It allows us to focus on where we need improvement and rewards us for when we are doing it right. I apologize to learn that you were not happy... More 

Roswell, New Mexico
1 review
5 of 5 stars Reviewed May 7, 2015

Living here in Roswell at this motel has been amazing. He front desk staff is helpful and friendly. No matter what is going on, always service with a smile and if there is a problem... They are very quick at fixing any situation that arises. When we had a leaky dishwasher, the maintenance man was very polite. His response to... More 

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Dear Dakota H, Thank you for your review of our property! We here at Candlewood like to encourage our staff to treat the Guests like family, making your extended stay memorable and comfortable. Thank you again for your kind words that our staff could make your stay outstanding. More 

New Orleans, Louisiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 3, 2015

What a great place to land. Clean, quiet and well maintained property. I am working close by in NM and was offered Hobbs, NM or Roswell. The city of Roswell is quaint clean and safe. Being a vegan, hard to find food, but several large grocery stores, Albertson's on south side, is a great store, love it.

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Dear DBFord, Thank you for your review of our property! We are glad that our city offers you the options that suit your lifestyle & should you travel to Roswell again, we hope that you again choose our property to book your stay. More 

Harlingen, Texas
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 21, 2015

Great sized room for a family. The pool and the hot tub were out of service, and had been for at least a week from the sign in the lobby (no note on the website or via email, like Mariott does).walls were paper thin- we had to leave on the TV to drown out the coughing from some poor man... More 

Was this review helpful? Yes
Victor D, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Dear gin117, Thank you for taking the time to write your review. Yes, the pool was out of order, however it is up and running once more. It was down waiting on a part. I have shared your comments about the walls with the ownership, for future construction projects. Thank you for your kind comments about the staff, I will... More 

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