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All 25 Roswell hotels

Candlewood Suites Roswell New Mexico

2.0 of 5 Hotel   |   4 Military Heights Drive, Roswell, NM 88201
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Ranked #11 of 25 hotels in Roswell
A recent review
5 of 5 stars reviewed 2 days ago
Amy B Washington, District of Columbia, United States
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68 people have reviewed this hotel

Traveler rating
    48
    12
    3
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    3
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21
15
5
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Washington, District of Columbia, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The staff was very friendly, they allowed me to use the internet to see if I wanted to travel to Carlsbad. The room was very nice, the pool was lovely, and the services were perfect. It was a quick stay but everyone was absolutely beautiful here. The quality of the stay was excellent.

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you for taking the time to let the staff know you enjoyed your short visit. The Candlewood Suites in Roswell enjoys hearing that the guests enjoyed their stay and found the pool and services absolutely awesome. We hope you will return to the area for a longer stay. Please continue to spread the word that Candlewood Roswell is the... More

Fort Gibson, Oklahoma
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room was decent...wi-fi was iffy. So much so that I had a better signal from the motel to the north of the Candlewood. Overall...pretty decent. No maid service until the 7th day. Arrived to a tired clerk. Said no rooms were available ...before she even looked...rude but ended up getting me a room.

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you for your review. While we rely on computers and electronics to get by, response time and speed is dependant on volumn and usage. We will be looking into adding more of each as guests provide feedback. Candlewood properties are designed for extended stays. Privacy without daily housekeeping services are a standard. However, we are happy to provide clean... More

San Antonio, Texas
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 12, 2014

Great, spacious and clean double room. Plenty of room for my family of four and two dogs too! Reasonable rates, pet friendly and a central location! What's not to love? Oh yeah, free laundry on site too! Highly recommend this hotel if you find yourself in Roswell!

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Sounds like we will be seeing you again. Great! Candlewood Suites in Roswell is located near all those things you want to see in Roswell. And yes, we have free laundry and a Cupboard for snacks. Plus a swimming pool and spa and pet-friendly as well. So pack up again soon and we will welcome you back to Roswell with... More

Texas
Senior Contributor
21 reviews 21 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 10, 2014

I think this place should rank a bit higher in the Roswell Hotels category (11/25). All things considered, I can't imagine 10 other motels in Roswell being better than this one. The staff members were very friendly, esp. Robert. The nightly rate of $95 beat everything else that looked decent by a wide margin. Keep in mind, this property is... More

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you for the taking the time to let us know of your Roswell Candlewood experience. It is super to know the team exceeded your expections. It is with your assistance we can move our ranking. So again thank you for spreading the good words. We hope to see you again in the near future. More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 8, 2014

Overall, we were very happy with our stay at Candlewood suites. We stayed 19th - 25th April and the fully equipped kitchen and laundry facilities were a major plus. The rooms were comfortable and clean and the staff were always friendly and helpful. The location is ideal in Roswell as it is centrally located and it suited us as well.... More

Was this review helpful? Yes
San Jose, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

We originally booked a reservation at a roach motel down the street and then luckily managed to cancel that one and make our way to Candlewood Suites. Bertha N. went out of her way to provide us an upgrade to a larger room, point us to a great restaurant for dinner ($0.50 Taco Tuesdays!!!) and just overall provide excellent customer... More

Was this review helpful? Yes 1
Lubbock, Texas
1 review
5 of 5 stars Reviewed April 16, 2014

From the convenient location to the awesome staff, the large rooms and facilities there is no better place to stay in Roswell. The rooms are all suites with full kitchens and there is a full pantry with very reasonably priced food. Movies can be utilized for free because all rooms have a DVD player.

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you for taking the time to let us know you enjoyed your stay and what made for the enjoyable stay. We know you have choices so thank you for choosing Candlewood Suites. Let us know when you you need another reservation. More

Riverside, California
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 14, 2014

Besides the fact that our toilet wasn't working in the first room & were instructed to plunge it ourselves to try & fix it before we were able to move to another room, it was an overall good stay. The room was clean, the bed was comfy, and everything was well stocked & supplied. Oh! And the laundry room was... More

Was this review helpful? Yes 1
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thanks for letting us enjoy Bailee. As Candlewood Suites enjoy being your home away from home, pets are family to some and we enjoy having them visit as well. Homes have the capibility of cooking simple meals while enjoying your favorite tv show. We welcome you home any time Bailee and you want to return to Roswell. We look forward... More

Milton
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 4, 2014

There is no way the website is accurate for the rooms! The reviews must be by the owner! They only clean the room once a week and not very good at that! Have to go to the front desk to get anything replaced. Any other review must have been paid!

Was this review helpful? Yes 1
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

First, I would like to thank you for letting me know of your Roswell Candlewood Experience. I also want to apologize for not living up to your expectations. While the Candlewood is an extended stay property, it offers the guest his/her privacy during the week without daily service from the housekeeping staff. If our guests request daily service, there is... More

San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 6, 2014

We were excited to have the suite option which was why we picked this location. Very friendly staff, kids excited for DVD in room rental and the popcorn. Room a/c heat unit was incredibly loud cycling on and off -- so much so that we had to turn it off and do without. I called the front desk for a... More

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you for posting your experience at the Candlewood Suites in Roswell. It sounded as if your visit started out great and went downhill. As General Manager, I want to apoligize for all the service errors which you encountered. This review will be used as a training tool to improve our service. But as we know, this will not get... More

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Additional Information about Candlewood Suites Roswell New Mexico

Address: 4 Military Heights Drive, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Roswell New Mexico 2*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style
#7 Romantic Hotel in Roswell
Hotel Class
Official Description (provided by the hotel)
Newly constructed all suites extended stay hotel, with all the luxuries of home. Each suite offers a fully equipped kitchen with ample work space. Conveniently located in the center of Roswell, NM, the Candlewood Suites Roswell will be your home away from home. At Candlewood Suites, we put the amenities where they really count: in your room. Designed with your comfort in mind, we offer the ultimate suite for the extended stay guest as well as the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk. High Speed Internet allows you to check email and talk on the phone at the same time. Relax in the overstuffed leather recliner while you enjoy the DVD/CD player. Borrow your favorites from our free video and DVD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. Bring your whole family; pets are welcome! ... more   less 
Number of rooms
87

Questions & Answers

Questions? Get answers from Candlewood Suites Roswell New Mexico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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