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All 25 Roswell hotels

Candlewood Suites Roswell New Mexico

2.0 of 5 Hotel   |   4 Military Heights Drive, Roswell, NM 88201
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Candlewood Suites Roswell New Mexico
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Ranked #12 of 25 hotels in Roswell
A recent review
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61 people have reviewed this hotel

Traveler rating
    44
    10
    2
    2
    3
See reviews for
20
14
4
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Riverside, California
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Besides the fact that our toilet wasn't working in the first room & were instructed to plunge it ourselves to try & fix it before we were able to move to another room, it was an overall good stay. The room was clean, the bed was comfy, and everything was well stocked & supplied. Oh! And the laundry room was... More

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RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thanks for letting us enjoy Bailee. As Candlewood Suites enjoy being your home away from home, pets are family to some and we enjoy having them visit as well. Homes have the capibility of cooking simple meals while enjoying your favorite tv show. We welcome you home any time Bailee and you want to return to Roswell. We look forward... More

Milton
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 4, 2014

There is no way the website is accurate for the rooms! The reviews must be by the owner! They only clean the room once a week and not very good at that! Have to go to the front desk to get anything replaced. Any other review must have been paid!

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RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

First, I would like to thank you for letting me know of your Roswell Candlewood Experience. I also want to apologize for not living up to your expectations. While the Candlewood is an extended stay property, it offers the guest his/her privacy during the week without daily service from the housekeeping staff. If our guests request daily service, there is... More

San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 6, 2014

We were excited to have the suite option which was why we picked this location. Very friendly staff, kids excited for DVD in room rental and the popcorn. Room a/c heat unit was incredibly loud cycling on and off -- so much so that we had to turn it off and do without. I called the front desk for a... More

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RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you for posting your experience at the Candlewood Suites in Roswell. It sounded as if your visit started out great and went downhill. As General Manager, I want to apoligize for all the service errors which you encountered. This review will be used as a training tool to improve our service. But as we know, this will not get... More

tryalsryder
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed November 7, 2013

We enjoyed our stay there in August 2013. We like Candlewood because we can cook breakfast there. We did so this time, as usual and the only problem we had was that the water was so soft that after my husband washed a glass, he could still not hold onto it and dropped it. Unfortunately the glass did break and... More

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Amarillo, Texas
Contributor
17 reviews 17 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 30, 2013 credit card Amex Card Member Review

we stayed for couple night and room is large for the price. You need to be sure and not leave items in your car at night, problem with breakin and need more police patrols. Would stay again when in area.

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RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you for taking the time to place your experience and thoughts on Trip Advisor. Our rooms do provide space for a family traveling with the comforts of home. While traveling you should always take your items of value from your car. The City of Roswell has asked for assistance in trying to limit the number of break ins by... More

Tijeras, New Mexico
Contributor
16 reviews 16 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 4, 2013

New property, clean room, great service. Traveling with 60# dog, only charged $15 extra for dog. Very spacious room (King Suite, $131/nt), excellent bed, big bathroom, full kitchen, huge desk. Will definitely stay here next time in Roswell!!

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RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you for your review. Whether our guests are two legged or four legged we extend "Candlewood Comfort." More and more guests are traveling with their pets and we welcome them along. We look forward to your next visit. Again thank you for taking the time to share your view of your Candlewood Visit with others. More

Hallettsville, Texas
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 24, 2013

This hotel was one of the best IHG brands I've stayed in. The building and grounds appeared to be recent construction and were very clean and well kept. Don't forget to bring some leftovers back for the resident kitty, who is shy, but becomes your very best friend after you feed it! The rooms were homey, comfortable and on the... More

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RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you for taking the time to let others know what type of experience you had while "crashing with Roswell Candlewood." The staff enjoy assisting our guests with special assistance to make your stay truly like home. The Candlewood truly is a home for travelers, with amenties like the washer and dryers and extra storage space. Please return to the... More

Clermont, Florida
Top Contributor
229 reviews 229 reviews
60 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed September 22, 2013 via mobile

The rooms are very nice. While small, they incorporate a lot of nice amenities. Very clean, comfortable , and everything worked. Nice quiet location, but close to everything. I,be stayed at the Fairfield and the Hampton, they were good too. This was a little better , probably because it's newer.

Was this review helpful? Yes
RSWCW, General Manager at Candlewood Suites Roswell New Mexico, responded to this review

Thank you so much for taking the time to share your thoughts. The staff enjoy hearing how their work pleases our guests. Candlewood rooms do have the amenities of home in a small space. Whether it is kitchen related or comfortable living, "crashing with us" is a pleasure. Jeffery, we look forward to your next visit. Thank you again for... More

Colorado City, Colorado
Contributor
17 reviews 17 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 9, 2013

My spouse and I spent the weekend in Roswell New Mexico and we stayed at the Candlewood. When he checked in there was a mix up with the rate and the front desk charged him more then the rate he booked online but it was no problem, he asked them to fix it and they were more then happy to... More

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Odessa, Texas
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 17, 2013

Check in was smooth. Hotel was very clean in appearance. The room was very nice and spacious. This was my very first stay at a Candlewood Suites Hotel. My only complaint was that I have Verizon Cell phone service which did not work in almost the entire state of New Mexico. So when I asked the front desk clerk if... More

Was this review helpful? Yes
Victor D, Manager at Candlewood Suites Roswell New Mexico, responded to this review

Dear honiebear420, Thank you for taking the time to review our hotel. We are glad you enjoyed your stay. I apologize for the confusion with the long distance billing. Please be assured that this issue has been addressed. We look forward to you next stay with us. See you next time you come and visit us in Roswell. More

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Additional Information about Candlewood Suites Roswell New Mexico

Address: 4 Military Heights Drive, Roswell, NM 88201
Phone Number:
Location: United States > New Mexico > Roswell
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #12 of 25 hotels in Roswell
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Roswell New Mexico 2*
Official Description (provided by the hotel):
Newly constructed all suites extended stay hotel, with all the luxuries of home. Each suite offers a fully equipped kitchen with ample work space. Conveniently located in the center of Roswell, NM, the Candlewood Suites Roswell will be your home away from home. At Candlewood Suites, we put the amenities where they really count: in your room. Designed with your comfort in mind, we offer the ultimate suite for the extended stay guest as well as the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk. High Speed Internet allows you to check email and talk on the phone at the same time. Relax in the overstuffed leather recliner while you enjoy the DVD/CD player. Borrow your favorites from our free video and DVD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. Bring your whole family; pets are welcome! ... more   less 
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