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Hilton Garden Inn Albuquerque North/Rio Rancho

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1771 Rio Rancho Blvd., Rio Rancho, NM 87124
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Hilton Garden Inn Albuquerque North/Rio Rancho
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Hilton Garden Inn Albuquerque North/Rio Rancho
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294 Reviews from our TripAdvisor Community

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Traveler rating
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    96
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

The Hotel and Staff are amazing. A place that truly cares about you and accommodates your every need. Chris the Chef, Simone at the front deck and Chris H. always made sure my family and myself were taken care of. Want a STEAK? Have your dinner and breakfast at this Hotel. Home away from Home.

Was this review helpful? Yes 1
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Thank you for recognizing the great level of service provided by our staff, we take great pride in our associates. We hope your travels bring you back into the area and that you will choose to stay with us again. We look forward to welcoming you back soon. More 

Oklahoma
Level Contributor
77 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Perhaps we hit this property on a bad day, but it is nothing special compared to similar named properties we have stayed at. It was clean and fresh as expected but little things kept getting in the way. First, the hot water took several minutes to get hot so a lot of water went down the drain before it even... More 

Was this review helpful? Yes
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Thank you for sharing your views online regarding your visit, both positive and negative comments are appreciated. It gives us an opportunity to evaluate where we are doing well and where we need to improve. I’m sorry to hear your total experience was not up to our high standard.I will make sure that this feedback is given to my team... More 

Level Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

There are no suites in this hotel so if you are a diamond don't expect an upgrade. That's the down side. The upside is the staff are super friendly, the rooms are really clean with everything you need The breakfast is a typical hilton garden inn and you can get a freshly cooked breakfast.

Was this review helpful? Yes
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

How wonderful to read your positive feedback regarding our hotel posted on Trip Advisor. Our entire staff strives to go above and beyond to ensure our guests have an enjoyable stay. We agree the location is perfect. Looking forward to seeing you the next time you are in town More 

Grosse Pointe Park, United States
1 review
5 of 5 stars Reviewed 1 week ago

Couldn't be happier with the stay at The Hilton Garden Inn. Room was quiet, clean and well appointed with all things necessary to provide comfort and security. The staff was more than helpful and are a tribute to the Hilton code of conduct.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Thank you for highly recommending our property. We are happy to be a positive aspect of your trip when you are traveling. We look forward to having you as our guest again if you return to the area. Please contact me directly if I can be of any further assistance. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for three nights, the room was very clean and comfortable. The highlight of our stay was the food. The chef and server are some of the friendliest people we've met. The steak, meatloaf special, and pastas were truly impeccable. The man in the kitchen has got to be the best chef in Rio Rancho. I didn't know what... More 

Was this review helpful? Yes
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Thankyou for taking the time to reviewyour hotel experience.We pride ourselves in providing excellent service and are happy to hear that it showed during your recent visit. We appreciate your comments and hope you will visit our hotel again if your travel plans call for you to be in this area. More 

Aztec, New Mexico
1 review
5 of 5 stars Reviewed 1 week ago

The restaurant is amazing, best food around. Chris, the chef is certainly talented. The steak is perfectly cooked and seasoned and can be cut with ease by a fork. The pasta is light and full of flavor I look forward to any plate constructed by Chris and his wonderful staff.

Was this review helpful? Yes
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit.I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are in... More 

Rapid City, United States
1 review
3 of 5 stars Reviewed 1 week ago

I expected more for the price of our two week stay. The internet access sucked unless you paid for premium. The cold showers in the morning were the worst. Majority of the staff were friendly. The rooms very clean. The majority of the time the closest door to our room was out-of-order; the in-between repair didn't work for long.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

I really appreciate you taking the time to share your disappointment on your recent stay. Please accept my sincere apologies regarding this issue. We appreciate all feedback and I apologize for the lack of detail in this matter.We will address the issues you experienced and continue to monitor our progress to get us to a level of service excellence for... More 

St. Louis, United States
1 review
2 of 5 stars Reviewed 1 week ago

Everything else about the stay was fine. Friendly staff, cleanliness. Breakfast was delicious but I thought should be included in the price of room. Mattresses were sloped terribly. Did not sleep the 2 nights we were there. Returned home exhausted. Hectic schedule during day and just wanted to sleep.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Thank you for taking the time to provide feedback,we appreciate both the positive and negative reviews. Guest feedback is one of our key resources to improving guest satisfaction.You can be assured that this will be posted on the employee bulletin board for all to see. We want everyone on our team to be aware of negative issues experienced by our... More 

Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The service was exceptional and the employees were courteous. The food was exceptional and I would give it a 10. The salads were wonderful and the seafood was fantastic the steak was beyond all exception and were from Texas. Great Place to stay and we never ate out.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

We appreciate you taking the time to post your positive reveiw of our Hilton Garden Inn Albuquerque North Rio Rancho. Our entire team takes pride in our hotel and the service we provide. Thank you and please come back and see us next time you are in Rio Rancho More 

Las Cruces, New Mexico
Level Contributor
171 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Cheerful, bright entry and decor generally. Stayed on a Friday night and lots of teens running up and down the stairs - right next to my room. I requested a room on the back of the hotel to avoid the street noise on front. It didn't help. There were unmufflered cars going in and out of the driveway parking lot... More 

Was this review helpful? Yes
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Thank you for sharing your views online regarding your visit, both positive and negative comments are appreciated. It gives us an opportunity to evaluate where we are doing well and where we need to improve. I’m sorry to hear your total experience was not up to our high standard. I will make sure that this feedback is given to my... More 

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