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All 5 Rio Rancho hotels

Extended Stay America - Albuquerque - Rio Rancho

2.0 of 5 Hotel   |   2608 The American Road NW, Rio Rancho, NM 87124
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Extended Stay America - Albuquerque - Rio Rancho
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Ranked #3 of 5 Hotels in Rio Rancho
A recent review
4 of 5 stars reviewed 2 weeks ago
Carol G Dallas
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69 reviews from our community

Traveler rating
    31
    19
    6
    7
    6
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15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas, NV
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

The folks who answer the phone are very nice but they should no to not tell folks that a hair dryer and dishes etc. are included when they are not. Tried to cal the front desk and the phone did not work. Had to go to front desk and the kid there said that they did not have any and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that we were unable to locate you a hair dryer and that your phone was not functioning properly. In response to your feedback, I am ordering more hair dryers for the property. As well, I am working with my maintenance... More

Dallas
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights during Fiesta and we don't know why this hotel is getting such bad reviews. Our third floor room was clean and the king sized bed and pillows were very comfortable. The manager (who checked us in) was very pleasant and helpful. The 3rd floor hallway (but not the room) smelled of someone cooking fish... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Carol - Thank you for taking the time to write a review of your stay. We are so pleased to hear that you had a great experience at our hotel and that you enjoyed your clean, comfortable room. Thank you again for your kind words. We would love to provide you with another comfortable stay in the future. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Great for a getaway. Rooms where nice and hade more then enough room. Very clean and the frount desk staff was nice and helpful with information. It was nice being able to go out to dinner and be able to take it back to your room and put it in the fridge. The room had a dish washer and dishes... More

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Bruce - Thank you for telling us about your experience. We are so glad that you enjoyed your clean, spacious room and full sized refrigerator. We are proud of our staff for providing you with such friendly and helpful service. Thank you again for your kind words. We hope to see you again in the future. More

sydney
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 7, 2014

Myself and my 20 year old son stayed here in July 14. The room was spacious and comfortable. we had comfortable beds and a good kitchenette. the hotel was quiet and parking was plentiful. after reading reviews on here i was a bit concerned, but i didn't need to be. i would certainly stay here again as the price, location... More

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you and your son had comfortable stay with us. We are glad that you enjoyed your spacious and comfortable room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back... More

Denver, Colorado
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 1, 2014

We had a confirmed reservation at the Extended Stay Rio Rancho for our family of five. When we checked in we were told that our reserved room was not available and we would be given a room with one king bed. After arguing and insisting on appropriate accommodations, we were finally given a suite. It was filthy, showed evidence of... More

Was this review helpful? Yes 3
Federal Way, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 12, 2014 via mobile

Harassed by housekeeping from the crack of dawn until we checked out. Made for an uncomfortable stay after being on the road the previous day. Staff was rude, location inconvenient, when issues brought to the attention of front desk staff nothing was done to rectify. Will not be staying at this location again.

Was this review helpful? Yes 1
Gresham, Oregon
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 8, 2014

I don't have the time to write a long detailed story and review here and will simply share the facts during my visit on 7/6/14 at the Rio Rancho Extended Stay: 1.) The air conditioner barely put out any air and it was extremely hot in my room. Its funny: The hallways were much cooler than my room and I... More

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Andrew - We appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so we are disappointed that you did not have a positive stay with us. We apologize that your air conditioning was not functioning properly and that you were not notified earlier that kitchenware and toiletries were located at... More

Freeburg, Missouri
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 3, 2014

We had been staying at this Extended Stay for over 10 years and loved each visit, and we returned again to stay this past April 2014. Obviously, something has changed. Our room was at the end of the hall. The hall carpet and the base boards were stripped and the carpet was rolled up in a bunch near our door.... More

Was this review helpful? Yes 1
Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed May 17, 2014

The hotel is up on a hill overlooking multiple well known retail stores and restaurants; within 2 to 5 minutes travel. There is no commercial or residential traffic making it a very quiet place to stay. The Rio Rancho NM location may not be ideal for Albuquerque but using the Interstate got me anywhere I wanted to go within 30... More

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Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our clean rooms with fully equipped kitchens and convenient location at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

New Mexico
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 5, 2014

Good value at this hotel. Rooms were only $46 and they were clean and comfortable. The service was great...they had some trouble with their computer running the credit card, so they told me just check in to my room and bring the card back at a later time...wow, that's never happened before.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that we provided you with a clean, comfortable stay at a great value. As well, it's great to hear that you enjoyed the quality service provided by our staff. I will be sure to share your kind remarks with our team. Thank you for choosing... More

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Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Address: 2608 The American Road NW, Rio Rancho, NM 87124
Phone Number:
Location: United States > New Mexico > Rio Rancho
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Albuquerque - Rio Rancho 2*
Number of rooms: 109
Reservation Options:
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Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay

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