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All 5 Rio Rancho hotels

Extended Stay America - Albuquerque - Rio Rancho

2.0 of 5 Hotel   |   2608 The American Road NW, Rio Rancho, NM 87124
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Ranked #3 of 5 hotels in Rio Rancho
A recent review
4 of 5 stars Reviewed May 17, 2014
GrandpaTom055 Albuquerque, New Mexico
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65 people have reviewed this hotel

Traveler rating
    30
    17
    6
    7
    5
See reviews for
13
11
12
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Federal Way, Washington
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Harassed by housekeeping from the crack of dawn until we checked out. Made for an uncomfortable stay after being on the road the previous day. Staff was rude, location inconvenient, when issues brought to the attention of front desk staff nothing was done to rectify. Will not be staying at this location again.

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Gresham, Oregon
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I don't have the time to write a long detailed story and review here and will simply share the facts during my visit on 7/6/14 at the Rio Rancho Extended Stay: 1.) The air conditioner barely put out any air and it was extremely hot in my room. Its funny: The hallways were much cooler than my room and I... More

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Andrew - We appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so we are disappointed that you did not have a positive stay with us. We apologize that your air conditioning was not functioning properly and that you were not notified earlier that kitchenware and toiletries were located at... More

Freeburg, Missouri
1 review
2 of 5 stars Reviewed 3 weeks ago

We had been staying at this Extended Stay for over 10 years and loved each visit, and we returned again to stay this past April 2014. Obviously, something has changed. Our room was at the end of the hall. The hall carpet and the base boards were stripped and the carpet was rolled up in a bunch near our door.... More

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1 review
1 of 5 stars Reviewed June 14, 2014

They screwed up our reservation and ended up having to pay more once we got to the hotel. The hallways smelled, and it was noisy and loud. Not worth staying at no matter how cheap it is. Pay the extra money and stay somewhere else!

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Ray - Thank you for your feedback. We are very sorry for the difficulties that you experienced during check-in. We will be working with our staff to ensure that our entire hotel is up to our high standards. Thank you again for your review, as it will help us improve. We hope you give us another chance to provide you... More

Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed May 17, 2014

The hotel is up on a hill overlooking multiple well known retail stores and restaurants; within 2 to 5 minutes travel. There is no commercial or residential traffic making it a very quiet place to stay. The Rio Rancho NM location may not be ideal for Albuquerque but using the Interstate got me anywhere I wanted to go within 30... More

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Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our clean rooms with fully equipped kitchens and convenient location at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

New Mexico
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 5, 2014

Good value at this hotel. Rooms were only $46 and they were clean and comfortable. The service was great...they had some trouble with their computer running the credit card, so they told me just check in to my room and bring the card back at a later time...wow, that's never happened before.

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that we provided you with a clean, comfortable stay at a great value. As well, it's great to hear that you enjoyed the quality service provided by our staff. I will be sure to share your kind remarks with our team. Thank you for choosing... More

Tucson, AZ
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 18, 2014

Stayed 2 days. No room cleaning unless you pay extra $3per day. Will give fresh towels if you bring down dirty ones. Grab & go breakfast is just that, coffee, granola bar, apple, orange, no juice. Can't check in before 3pm unless you pay additional $25; got there at 2:15. Hard bed. Only 1clerk on duty; times I needed clerk,... More

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Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 18, 2014

First time at any Extended Stay. Picked hotel for inexpensive rate. Stayed 2 days; no room cleaning unless you pay additional $3 per day. However, you can get fresh linen if you bring down towels for replacement. Have only 1 clerk on duty; was gone when I went to check in; there was note on front desk that she would... More

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Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you bringing your experience to our attention. It upsets me to learn that our overall accommodations did not meet your expectations. Also, I sincerely apologize for the maintenance issues in your room and am working with the staff to improve our maintenance policies to ensure your experience is not repeated. If you would like to provide any additional... More

Durango, Colorado
1 review
2 of 5 stars Reviewed April 7, 2014

I like the location and convenience. I have stayed here several times but each time I come it is a little more dingy and dirty. The staff are always very nice but the cleaning and servicing of the appliances needs to be stepped up.

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Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for the recent review of your stay. I am so pleased to hear that you enjoyed our friendly staff and convenient location. Still, I’m upset to learn that our level of cleanliness did not meet your expectations. Please know, I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not... More

Garfield Heights, Ohio
1 review
5 of 5 stars Reviewed April 1, 2014

My wife and I stayed here for several weeks. The staff was excellent and always assisted us in every way. Hotel was very clean and the room was great. Too many people nitpick any little thing. We thought for our price we got a great deal. We will definitely stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you so much for posting a review of our hotel. I'm glad that we were able to provide you with a clean, comfortable stay at an affordable price. As well, it's great to hear that you enjoyed our staff during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing Extended... More

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Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Address: 2608 The American Road NW, Rio Rancho, NM 87124
Phone Number:
Location: United States > New Mexico > Rio Rancho
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Albuquerque - Rio Rancho 2*
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Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay

24 photos of this hotel

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
109

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