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All 5 Rio Rancho hotels

Extended Stay America - Albuquerque - Rio Rancho

2.0 of 5 Hotel   |   2608 The American Road NW, Rio Rancho, NM 87124
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Ranked #1 of 5 hotels in Rio Rancho
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59 people have reviewed this hotel

Traveler rating
    29
    16
    6
    5
    3
See reviews for
12
10
11
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Tucson, AZ
Contributor
18 reviews 18 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed 2 days. No room cleaning unless you pay extra $3per day. Will give fresh towels if you bring down dirty ones. Grab & go breakfast is just that, coffee, granola bar, apple, orange, no juice. Can't check in before 3pm unless you pay additional $25; got there at 2:15. Hard bed. Only 1clerk on duty; times I needed clerk,... More

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Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First time at any Extended Stay. Picked hotel for inexpensive rate. Stayed 2 days; no room cleaning unless you pay additional $3 per day. However, you can get fresh linen if you bring down towels for replacement. Have only 1 clerk on duty; was gone when I went to check in; there was note on front desk that she would... More

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Durango, Colorado
1 review
2 of 5 stars Reviewed 1 week ago

I like the location and convenience. I have stayed here several times but each time I come it is a little more dingy and dirty. The staff are always very nice but the cleaning and servicing of the appliances needs to be stepped up.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for the recent review of your stay. I am so pleased to hear that you enjoyed our friendly staff and convenient location. Still, I’m upset to learn that our level of cleanliness did not meet your expectations. Please know, I am working with our entire staff to improve our cleaning procedures to ensure that your experience is not... More

Garfield Heights, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for several weeks. The staff was excellent and always assisted us in every way. Hotel was very clean and the room was great. Too many people nitpick any little thing. We thought for our price we got a great deal. We will definitely stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you so much for posting a review of our hotel. I'm glad that we were able to provide you with a clean, comfortable stay at an affordable price. As well, it's great to hear that you enjoyed our staff during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing Extended... More

Emmaus
Top Contributor
374 reviews 374 reviews
158 hotel reviews
174 helpful votes 174 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for two weeks, and generally enjoyed it. There is a full kitchen and a clean and good sized room with comfortable beds. And now for the problems with plumbing. The tub drained rather slowly at first, then completely stopped up after a few days. The Manager, Thea, was very helpful, and personally came in to fix the... More

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you experienced plumbing issues during your stay. I have reviewed your comments with our maintenance staff to ensure your experience is not repeated. Still, I am glad to read that you were pleased with our staff and your comfortable bed.... More

San Diego, California
Top Contributor
75 reviews 75 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Another great stay at this ESA. Close and convenient to everything on the Westside. Nice views of the Sandias too. Was really impressed that every time I stepped off the elevator, Jason at the front desk greeted me BY NAME. Wow! This was my second stay at this location and I truly appreciate the excellent value, kitchen and space to... More

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write a review of our hotel. It’s great to hear that we were able to provide you with another comfortable stay. I’m glad that you enjoyed our location, our staff, and your fully equipped kitchen. I look forward to sharing your kind comments with our team. Thank you again for your review. We... More

Rio Rancho, New Mexico
1 review
3 of 5 stars Reviewed 4 weeks ago

I was terrified of coming to this hotel , due to the clean issues stated from reviews. This hotel itself was okay. My room was way cleaner than I thought . Since I'm a clean freak , that's pretty well for me. Since I was staying thirty days I had to spiff it up a bit. The bed and pillows... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am glad to hear that you enjoyed your clean room, our location, and our grab-and-go breakfast. Still, I apologize that you were not satisfied with your bed, pillows and towels. We continually work to improve our hotel, so I really appreciate you providing us... More

Woodland Hills, California
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 10, 2014

Cheap that is. I was getting to Albuquerque after dark and wanted a place to stay until the early morning. Why waste money on anything better? Well, Extended Stay is out by the airport so not the best part of town but it offers free internet and breakfast is included too so it's a compelling deal isn't it? Well, not... More

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San Diego, California
Top Contributor
75 reviews 75 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 5, 2014

We stayed for a week while visiting our daughter. The property is newer and in generally good condition. VERY close to Cottonwood Mall and surrounding shopping and Intel, yet not in a noisy or congested area. All the front desk staff we encountered were very friendly and helpful (always had a smile and a greeting for us). Our King Studio... More

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for writing such wonderful things about our staff and hotel. We appreciate you letting us know that the hallway had a smoke smell. We do have smoking rooms available on one half of the 3rd floor, but will work to ensure the odor does not linger and is eliminated as soon as possible. We are sorry for this... More

Denver, Colorado
1 review
5 of 5 stars Reviewed December 2, 2013

We stayed here during our 4 day Thanksgiving vacation. Our room was very clean and well kept. I was worried of what to expect upon arrival since some of the reviews were negative about cleanliness etc. I have included a few photos to show how nice our room was for people who really would like a customer stance photo. I... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write such a wonderful review. It is great to read that you enjoyed your clean, spacious room and found your stay to be comfortable. As well, I am glad that you liked our hotel's location. Once more, thank you for posting your review. We look forward to having you visit with us again... More

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Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay
Address: 2608 The American Road NW, Rio Rancho, NM 87124
Phone Number:
Location: United States > New Mexico > Rio Rancho
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Rio Rancho
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Albuquerque - Rio Rancho 2*
Reservation Options:
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