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Extended Stay America - Albuquerque - Rio Rancho

2.0 of 5
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2608 The American Road NW, Rio Rancho, NM 87124
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Extended Stay America - Albuquerque - Rio Rancho
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Ranked #4 of 5 Hotels in Rio Rancho
A recent review
5 of 5 stars Reviewed February 24, 2015
544justinl Heber, Arizona
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79 reviews from our community

Traveler rating
    32
    19
    11
    8
    9
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17
12
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19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rio Rancho, New Mexico
1 review
1 of 5 stars Reviewed 2 days ago NEW

My first impression was that of smelly cigarette smoke. People smoking at the entrance. The elevator and the room they first gave me smelled strong of smoke! I was offered another room which was unacceptable due to smelling like onions. The staff said that people cook in their rooms and they couldn't help it. I told them that after cleaning... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Night staff brings guest towels to clean toilet overflow at 2 am and guest tells her she should bring rags, not towels that will be distributed as bath towels to guests.to clean the floor. Night person says "I don't care, it's not MY hotel. This is probably my last night here anyway!" Manager says: tv reception is poor is "because... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The maintenance and service issues you described are unacceptable and I sincerely apologize for your experience. In response to your feedback, I will be retraining our front desk staff to make sure they understand that each guest should receive professional and respectful customer service,... More 

Heber, Arizona
1 review
5 of 5 stars Reviewed February 24, 2015

This hotel was basically flawless. A nice, clean and comfortable room at a great price. ($52/night) I have stayed in hotels that cost much more but had quality much lower than this one. Just an all around great value. Justin L. Heber, Az

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write such a wonderful review of our hotel. I am glad that we were able to provide you with a clean, comfortable room at an affordable rate. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should... More 

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 5, 2015

Got into our room and the toilet was plugged. Called the front desk and the young girl brought me up a plunger. Just how I wanted to start my trip...plunging someone elses poop! Then dropped my keys on the floor and when I bent over to pick them up, I notice all this old popcorn on the floor under the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that you were not pleased with the cleanliness and overall condition of your room. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. We... More 

Keizer
Top Contributor
59 reviews 59 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 24, 2015

The price for our stay was pretty good. The room was comfortable. One of our pillow cases did have make up on it and I had to go to the front desk to get a clean one. Hallway had a muggy smell to it. The room we got had a small kitchen which looked like it might not have been... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the comfort of our hotel; however, we apologize for the lack of cleanliness. This is not acceptable and we strive to make a better impression than we did with your stay. In response to your feedback, I am alerting our staff... More 

Cheyenne, Wyoming
Top Contributor
126 reviews 126 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 8, 2014

This was an older hotel but well-maintained ... The queen studio was very reasonable and provided us enough space to have our small dog with us. Because it's an extended stay there is no daily cleaning only weekly... But they will change your towels or sheets every day if you bring them down to the front desk ... quick breakfast... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your stay here. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Lexington, Kentucky
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 17, 2014

This property has gone downhill in the past couple of years. They claim amenities that aren't provided without jumping thru hoops. Add to that the fact that plumbing and cleanliness is in need of attention. There wasn't a coffee maker, kitchen was empty - no pans, no dishes - nothing! There is no housekeeping if you stay less than a... More 

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Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for bringing your experience to our attention. We are very sorry to hear that our customizable kitchen packs were not explained to you and that you experienced a maintenance issue with your shower. We store our kitchenware in a sterile environment and deliver it to your room upon request to ensure our guests receive the cleanest items possible.... More 

1 review
3 of 5 stars Reviewed November 12, 2014

Third time staying here during the balloon fiesta. Pros: Proximity to the field Free coffee, muffins etc each morning External building looks nice. Cons: It's really long in the tooth and feels worn out and dirty. Hallway rugs were filthy Sheets, blankets, towels, toilet paper are as cheap as can be and as rough as sandpaper. And stained to boot.... More 

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Damascus, Pennsylvania
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 4, 2014

This was what we call the bait and switch deal in the hotel industry. They quote you one rate and after the 1st month, they increase it and tells you your rate is subject to their occupancy for that month. Sorry, that is what I would call bad business practice. To say the least, they had a lot of personal... More 

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Colorado Springs, Colorado
Top Contributor
88 reviews 88 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 27, 2014

I didn’t know that Coffee pots have to be requested I didn’t know there was no housekeeping services unless you want to pay for it as an added cost I didn’t know that there are no cups in the room and you have to go to the desk and request them I didn’t know that to get clean towels, you... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that the amenities we offer were not properly explained to you. In response to your feedback, I will be working with my staff to ensure that we are properly informing guests of our available amenities during the check-in process. As well, I am so disappointed... More 

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