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Extended Stay America - Albuquerque - Rio Rancho

2.0 of 5
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2608 The American Road NW, Rio Rancho, NM 87124
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Extended Stay America - Albuquerque - Rio Rancho
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89 Reviews from our TripAdvisor Community

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Silver Spring
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 26, 2015

Hidden just behind the main road is a quiet, well appointed, service oriented Extended Stay America. This cozy oasis is just the place to stay when all you want is a clean, quiet, and extremely friendly hotel. It's close to shopping and convenient to several restaurants. The desk staff is commendable for their helpful, kind, and most welcome support with... More 

Helpful?
Thank ClaireSilverSpring
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Las Cruces, New Mexico
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed September 21, 2015

Stayed here for a softball tourney in Rio Rancho. The location is very good. It is walking distance to several restaurants and bars (Hooters, I-Hop, Applebees). Several other establishment are within a mile (Red Robins, Bj Brewery and Restaurant, Cottonwood Mall). The hotel itself is clean. The rooms were very clean and the bed was comfortable. My one concern was... More 

Helpful?
Thank Anthony M
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review of your experience with us. It's great to hear that your overall expectations were met and we were able to provide you with a comfortable stay. Regarding our housekeeping services, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for... More 

Waukesha, Wisconsin
Level Contributor
2 reviews
2 of 5 stars Reviewed September 14, 2015

Coffee was not always ready at 6 am. A problem for those who have to work. Room was not maintained. The shelf near the bathroom was coming off the wall. No remote for the TV when I arrived, when I went to the desk I was handed one with no back on it so the batteries kept falling out. Washing... More 

Helpful?
Thank 3Mary123
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager I can assure you that I will be retraining our staff on our customer service and cleaning procedures to ensure your experience is not repeated. I really appreciate you bringing this to our attention.... More 

Travelers are raving about these Rio Rancho hotels

Barstow, United States
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed August 3, 2015 via mobile

We stayed 6 nights. The front desk clerk was friendly and did not seem inconvenienced when we asked to see two rooms before checking in. We chose a king sized bed room on the 3rd floor. The room did not smell like smoke or old/cooked food as mentioned in some reviews I read. The other room we looked at was... More 

Helpful?
Thank Donna R
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you so much for posting a review of our hotel. I'm so pleased to hear that your overall experience was a positive one. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Gallup, Mew Mexico
2 reviews
2 of 5 stars Reviewed July 2, 2015 via mobile

We stayed for two nights and the desk clerk was very friendly and helpful. He let us use the luggage cart to take our bags upstairs. The room smelled of cigarette smoke in a "non-smoking" room. The bed was comfortable but as we were settling in,there was a big black bug crawling around. They mentioned that they featured flat screen... More 

Helpful?
Thank Whogaman
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for providing us with details about your stay. The lack of upkeep you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to be speaking with staff to ensure better communication about room conditions. Thank you very much for bringing this to our attention. We hope that you will... More 

Gallup, New Mexico
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 30, 2015 via mobile

Came in to check in and was greeted with a smile by Jordan.he was very nice and friendly, told us where the room is and anything we need. When we check into a hotel, I look around - I'm very picky when it come to staying in a hotel. For one, the room had a slight smell of cigarette smoke... More 

Helpful?
Thank aunti_moo
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled to hear that you were greeted with a smile and that you enjoyed your stay with us. Still, I apologize for the smoke odor you experienced. I will be meeting with our housekeeping staff to ensure this issue is resolved right away.... More 

New Mexico
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 27, 2015

Relative did not want to be a burden so we put them up here for 2 nights. Room was clean and comfortable and staff was courteous. Obviously this is not a 4 star hotel but 3.5 to 4 stars is warranted based on the value and experience,

Helpful?
Thank droddynm
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I want to thank you for taking the time to post a review of our property. It's great to hear that we were able to offer a home away from home experience and accommodate your needs with a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Post Falls, Idaho
1 review
1 of 5 stars Reviewed June 17, 2015

I made the reservations for our family reunion and gave my debit card number for security. The three rooms were to be paid for separately by each family however, after I checked in and paid with my credit card making it clear the other rooms were to be paid for separately by the families, my debit card was charged in... More 

Helpful?
Thank Kathleen T
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. The billing situation you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to go over our billing policies with our front desk staff. We continually work to improve our hotel, so I really appreciate you providing us with your... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 19, 2015

This was my first stay at an Extended Stay America. The room was clean, service was optimal, and the location is perfect for a professional meeting at Intel, or a family visiting for graduation. I will stay again and recommend this hotel for anyone.

Helpful?
1 Thank John S
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you had such a great stay with us. I truly appreciate your comments regarding our location, clean rooms and friendly service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Yantis, Texas
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 28, 2015

We stayed here for 5 days and the stay was very nice. The rooms were nice and clean and the staff was amazing. So friendly and helpful and made sure that all your needs and requests were handled immediately. Value was extremely worth it and the place it sits is handy to all areas of Albuquerque, Rio Rancho, Corrales, Placidas... More 

Helpful?
Thank Yantisguy
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

The team and I appreciate your kind remarks. We are thrilled that we were able to provide you with a great stay and that our staff responded to your needs in a timely manner. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the... More 

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