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Extended Stay America - Albuquerque - Rio Rancho

2.0 of 5
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2608 The American Road NW, Rio Rancho, NM 87124
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Extended Stay America - Albuquerque - Rio Rancho
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Ranked #4 of 5 Hotels in Rio Rancho
A recent review
4 of 5 stars reviewed 4 weeks ago
aunti_moo Gallup, New Mexico
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85 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Gallup, Mew Mexico
1 review
2 of 5 stars Reviewed 4 weeks ago

We stayed for two nights and the desk clerk was very friendly and helpful. He let us use the luggage cart to take our bags upstairs. The room smelled of cigarette smoke in a "non-smoking" room. The bed was comfortable but as we were settling in,there was a big black bug crawling around. They mentioned that they featured flat screen... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for providing us with details about your stay. The lack of upkeep you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to be speaking with staff to ensure better communication about room conditions. Thank you very much for bringing this to our attention. We hope that you will... More 

Gallup, New Mexico
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Came in to check in and was greeted with a smile by Jordan.he was very nice and friendly, told us where the room is and anything we need. When we check into a hotel, I look around - I'm very picky when it come to staying in a hotel. For one, the room had a slight smell of cigarette smoke... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled to hear that you were greeted with a smile and that you enjoyed your stay with us. Still, I apologize for the smoke odor you experienced. I will be meeting with our housekeeping staff to ensure this issue is resolved right away.... More 

New Mexico
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Relative did not want to be a burden so we put them up here for 2 nights. Room was clean and comfortable and staff was courteous. Obviously this is not a 4 star hotel but 3.5 to 4 stars is warranted based on the value and experience,

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I want to thank you for taking the time to post a review of our property. It's great to hear that we were able to offer a home away from home experience and accommodate your needs with a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Post Falls, Idaho
1 review
1 of 5 stars Reviewed June 17, 2015

I made the reservations for our family reunion and gave my debit card number for security. The three rooms were to be paid for separately by each family however, after I checked in and paid with my credit card making it clear the other rooms were to be paid for separately by the families, my debit card was charged in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. The billing situation you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to go over our billing policies with our front desk staff. We continually work to improve our hotel, so I really appreciate you providing us with your... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 19, 2015

This was my first stay at an Extended Stay America. The room was clean, service was optimal, and the location is perfect for a professional meeting at Intel, or a family visiting for graduation. I will stay again and recommend this hotel for anyone.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you had such a great stay with us. I truly appreciate your comments regarding our location, clean rooms and friendly service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Yantis, Texas
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 28, 2015

We stayed here for 5 days and the stay was very nice. The rooms were nice and clean and the staff was amazing. So friendly and helpful and made sure that all your needs and requests were handled immediately. Value was extremely worth it and the place it sits is handy to all areas of Albuquerque, Rio Rancho, Corrales, Placidas... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

The team and I appreciate your kind remarks. We are thrilled that we were able to provide you with a great stay and that our staff responded to your needs in a timely manner. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the... More 

Rio Rancho, New Mexico
1 review
1 of 5 stars Reviewed April 26, 2015

My first impression was that of smelly cigarette smoke. People smoking at the entrance. The elevator and the room they first gave me smelled strong of smoke! I was offered another room which was unacceptable due to smelling like onions. The staff said that people cook in their rooms and they couldn't help it. I told them that after cleaning... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that your stay with us was not to your expectations. I discussed your comments with the team, and I will be working with our housekeeping staff on ways to better eliminate odors from rooms. Thanks to your... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 26, 2015

Night staff brings guest towels to clean toilet overflow at 2 am and guest tells her she should bring rags, not towels that will be distributed as bath towels to guests.to clean the floor. Night person says "I don't care, it's not MY hotel. This is probably my last night here anyway!" Manager says: tv reception is poor is "because... More 

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The maintenance and service issues you described are unacceptable and I sincerely apologize for your experience. In response to your feedback, I will be retraining our front desk staff to make sure they understand that each guest should receive professional and respectful customer service,... More 

Heber, Arizona
1 review
5 of 5 stars Reviewed February 24, 2015

This hotel was basically flawless. A nice, clean and comfortable room at a great price. ($52/night) I have stayed in hotels that cost much more but had quality much lower than this one. Just an all around great value. Justin L. Heber, Az

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write such a wonderful review of our hotel. I am glad that we were able to provide you with a clean, comfortable room at an affordable rate. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 5, 2015

Got into our room and the toilet was plugged. Called the front desk and the young girl brought me up a plunger. Just how I wanted to start my trip...plunging someone elses poop! Then dropped my keys on the floor and when I bent over to pick them up, I notice all this old popcorn on the floor under the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that you were not pleased with the cleanliness and overall condition of your room. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. We... More 

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