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Quality Inn

2.0 of 5
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533 Clayton Rd., Raton, NM 87740 (Formerly Comfort Inn)
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1 room 1 adult
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73 Reviews from our TripAdvisor Community

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Berwick
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This Quality inn is the first in five years that denied me a Diamond upgrade !! It's wrong not to appreciate your most loyal elite members. It's a franchise practice that's honored at every choice property I've stayed at. Your front desk clerk on 1/3/16 at 6 PM was NASTY and has no customer service phone etiquette .When I mentioned... More 

Helpful?
Thank tonyvas328
Renuka P, Manager at Quality Inn, responded to this review

Thanks for giving us feedback on your stay experience. I was briefed by our front desk staff on your concerns. I have briefed her to make suitable arrangement for our Diamond members. Depending upon the availability we would meet your request in future. I apologize that you were not upgraded, we would address this issue in future. Regards, Renuka Patel... More 

Canton, Texas
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed January 8, 2016

Again I am disappointed in the "quality" of a Quality Inn. It is way overpriced for what you get! The room is nasty. The carpet is stained and torn in places. The decor is straight out of 1989. The over cleanliness of the room was well below average. I even found an old Mc'Donald's ranch sauce for chicken nuggets opened... More 

Helpful?
1 Thank Jerrid322

Travelers are raving about these Raton hotels

Blair, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 16, 2015

I called to make the reservation over the phone with my card and upon check-in my husband went in and his card was swiped. We were charged twice for 2 different amounts. Called to get it resolved and was told "too bad" there was no way for that to have happened. Faxed info and still no help. Very rude employee... More 

Helpful?
1 Thank Melissa T
Renuka P, Owner at Quality Inn, responded to this review

We have already explained to you about the charges. The system can't charge twice for one night stay. You used two different cards for holding reservation, and different card for paying for the room when you checked out. It takes time to clear the charges on the card you used to hold reservation. Normally for the debit card it takes... More 

Regina, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 15, 2015

We are snowbirds and we were returning home when we stayed here in Raton. This is a mediocre hotel that has a lot of amenities, but nothing that is exceptional. We have no complaints. We consider the price slightly on the high side, but the hotel is in a good location for our route home. We have stayed here before,... More 

Helpful?
Thank Dwight-Sharon
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 11, 2015

Mr Patel was the first person we met when we arrived. He was very courteous and kind and immediately got a great room for us. We requested an upstairs non smoking room and one that was ok for service dogs and got it without hassle. I strongly recommend this place for a nice, economical room with politeness and great breakfasts... More 

Helpful?
Thank nevadaq
Renuka P, Owner at Quality Inn, responded to this review

Thanks for taking time to write review. We greatly appreciate you chose this hotel for your stay. We are in the process of renovating this hotel. Lots of changes coming up. Please come and stay with us next time you are around Raton. Regards, Renuka Patel - Owner More 

Orange, Texas
Level Contributor
111 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed October 19, 2015

My husband and I stopped here on our road trip from SE Texas heading to Colorado. I did do a reservation several days earlier. After spending some time at the Capulin Volcano National Monument east of Raton, we arrived at the hotel at around 3:00. We were the first guests to arrive for the evening. Our room was #123 (non-smoking,... More 

Helpful?
Thank TexasNana57
Renuka P, Owner at Quality Inn, responded to this review

Thanks for taking time for you input during your stay. We hope you come and stay with us next time. We strive to make our guest's stay as comfortable as possible. Regards, Renuka Patel - Owner More 

Las Cruces, New Mexico
Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed October 8, 2015

The people were friendly. The room was fine except for the pillows. My advice is to bring your own pillows if you use the memory foam. For some reason we got a handicap room and we are not handicapped but it gave us a bigger bathroom.

Helpful?
Thank Robin S
Renuka P, Owner at Quality Inn, responded to this review

Thanks for your review. The hotel is being operated under new ownership. We are in the process of renovating this hotel in winter. We hope you come and stay with us next time you are passing by Raton. We apologize for the inconvenience. Regards More 

Slidell, Louisiana
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 3, 2015

Upon arriving, we were told the property was non-smoking. This was after seeing the hotel listings showing this hotel was smoker friendly. The people at the front desk were dismissive, at best. When this was a Comfort Inn, the people were nicer, and certainly more accommodating. We went to the La Quinta in Trinidad, CO instead. Raton, NM and certainly... More 

Helpful?
Thank Bob L
Renuka P, Owner at Quality Inn, responded to this review

Thanks for your review. The hotel is being operated under new ownership. We are in the process of renovating this hotel in winter. We hope you come and stay with us next time you are passing by Raton. We apologize for the inconvenience. Regards More 

Houston, Texas
Level Contributor
133 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed September 6, 2015

Other than the cost (Labor Day weekend), our stay was pleasant. Great bed. Pillows were nice but could have used another 1 or 2 since they're small. Very quiet and very clean room. The young lady that checked us in was EXTREMELY pleasant. We did notice that the gym was being remodeled but that wasn't important to us and we... More 

Helpful?
Thank Peggy R
Renuka P, Owner at Quality Inn, responded to this review

Thanks for your input. My team is doing their best to make sure guest's stay is memorable. We are in the process of remodeling this hotel in winter. Breakfast was crowded because we were sold out that night and guests were leaving after having their breakfast. Thanks for your business. Regards, Renuka Patel Owner More 

Flippin, Arkansas
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 3, 2015

I agree with the other reviewers as far as the remodeling. It wasn't spotless but we were so in need of a place to sleep we didn't care. The breakfast bar was good. It had a hot tub that we so very much appreciated. The sweet lady that received us that night was EXCELLENT! I'd stay again but agree that... More 

Helpful?
2 Thank RPooh
Renuka P, Owner at Quality Inn, responded to this review

Thanks for your comments. We are operating under new ownership. We will be renovating this hotel in winter. We can assure you a memorable stay next time you stay with us. Regards, Renuka Patel - Owner More 

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