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Holiday Inn Express Raton

#3 of 19 Hotels in Raton
Certificate of Excellence
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101 Card Avenue, I-25 Exit 450, Raton, NM 87740
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Holiday Inn Express Raton
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262 Reviews from our TripAdvisor Community

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Santa Fe, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The high quality service and extremely clean hotel makes this one of my new favorites. Annie was professional and friendly, and her kindness made our stay exceptional. The room was very clean and comfortable. We play to arrange future trips so that we can stay here again!

Helpful?
1 Thank A W
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

It was so rewarding for the staff to see your review and kind comments regarding our clean, comfortable accommodations and the customer service provided by Annie and the rest of the team. We sincerely appreciate your recommendation to others, and look forward to seeing you again very soon. Marilyn Edwards Guest Service Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Read the reviews online and decided to stay here on way to a ski trip in Colorado. If you are needing to stay in Raton, this is place. Just want to give a shout out to Annie. She is so helpful and sweet. Packaged up some fresh cookies for my boys on our way out. You can tell she really... More 

Helpful?
1 Thank chris c
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

It is our top priority to make our guests feel welcome and appreciated, we were so pleased to see that we were successful during your stay. We thank you for sharing your kind comments regarding the complimentary hot breakfast and evening manager's reception with others, and hope to see you again very soon. Marilyn Edwards Guest Service Manager More 

Regina - Canada
Level Contributor
113 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I’ve stayed at 34 Holiday Inn Expresses over the years, and this was the best one yet. Check in was quick and efficient. The hotel was not very busy so they upgraded us to a large room with a big Jacuzzi tub. The room was very nice – large and clean – the bed was very comfortable. Lots of counter... More 

Helpful?
1 Thank Joebaba
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

Wow- we are truly appreciative of your loyalty to the Holiday Inn Express brand, and are deeply honored to be considered " the Best." We take great pride in our clean, comfortable accommodations, as well as the amenities and customer service we provide, it is so rewarding to read comments like yours and know we have exceeded your expectations. Thank... More 

Austin, Texas
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Driving from central Texas to Denver, Colorado we booked this hotel for a one night rest stop. Excellent property, wonderful friendly staff, and perfect room. No complaints about this hotel, everything was great even the free breakfast in the morning. If you ever need a place to stay in Raton this is it!!

Helpful?
1 Thank eniaz37
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

We appreciate you choosing our hotel en route to Denver, and thank you for sharing your experience with others. We were so happy to see that you found the staff to be friendly and that you enjoyed the breakfast in the morning. We hope to see you again soon. Marilyn Edwards Guest Service Manager More 

Seguin, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

I travel 250+ days per year. I've stayed in over 50 hotels in NM and the HIE in Raton is by far the friendliest, most hospitable hotel I've been to. Miss Annie, 72 years young, is the type of person (employee) I would love to have working for my business. She keeps a well stocked, immaculate kitchen area. Upon my... More 

Helpful?
Thank LJ B
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

We sincerely appreciate your high praise and generous comments after your recent stay with us. We truly value all our employees, and Annie in particular, for the wonderful service provided to our guests, making them feel at home, she thanks you for the mention. We look forward to being your continued hotel of choice in the area. Marilyn Edwards Guest... More 

Sierra Vista, Arizona
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 3, 2016

Very clean, hospitable and convenient highway access. Best of all was the abundant breakfast and very nice lady taking care of it all. Here it was at 5:30am on January 2nd and she had been up since 4am preparing. Didn't get her name, but she did a great job.

Helpful?
Thank LanersAZ
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

Thank you very much for your kind words and 5 star review. We were happy to see how much you enjoyed your stop at our hotel, in particular the breakfast and the service provided by Anne, our breakfast attendant. We hope to remain your hotel of choice in the area. Marilyn Edwards Guest Service Manager More 

Boulder, Colorado
Level Contributor
3 reviews
4 of 5 stars Reviewed January 1, 2016

This is not your average Holiday Inn Express - unique decor with a real New Mexico feel. Clean, well kept rooms. Best HIEX I've stayed in in a long time. Green chilies provided for your scrambled eggs. Friendly staff.

Helpful?
Thank traveler1161
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

We appreciate your high praise, as we strive to be a cut above the rest. Thank you very much for your kind comments, and sharing your thoughts with others. We hope to see you again soon. Marilyn Edwards Guest Service Manager More 

Denison, Texas
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 25, 2015 via mobile

One of the nicer HIE's I've EVER stayed in! Very nice and friendly desk help! Extra accommodating. Not only were cookies waiting for us, they had sandwich fixings and fruit until 7!!!! HELLLLLLLO GREAT VALUE!! Breakfast is included and this is wonderful for our traveling family of 21! The rooms were nice and clean. The beds were very comfortable too.... More 

Helpful?
Thank Vickie M
marilyn1714, General Manager at Holiday Inn Express Raton, responded to this review

Hi Vickie, Thanks for staying with us and your great comments. Glad you were able to enjoy your stay in Raton. Also glad you enjoyed our evening reception and breakfast and we agree these add to our value. Travel safe and we'll see you next time. Jerry Halbert General Manager More 

Level Contributor
5 reviews
5 of 5 stars Reviewed December 15, 2015

Friendly/helpful staff Great Rooms Lovely Décor that reflects the area COWBOY coffee - strong and good!!! We wish that every Holiday Inn had this Lots of room to park trailer that we pull Great local gifts from an amazing local gift shop (great when traveling through and miss getting to shop in downtown Raton

Helpful?
Thank Edie M
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

Thank you very much for your kind comments, we were so pleased to see how much you enjoyed the accommodations, the "Cowboy" coffee, as well as the gift shop selling local items. We hope to remain your hotel of choice in the area. Marilyn Edwards Guest Service Manager More 

1 review
1 of 5 stars Reviewed December 15, 2015

I was a walk in customer to this hotel after being on the road for 10 hours (from Oklahoma City) during a harrowing snow storm, and after being awake for 25 hours. When I arrived, no one was at the front desk, there was no note, no night bell or phone. I finally found a house phone around the corner.... More 

Helpful?
Thank Donna May L
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

We sincerely apologize for this recent experience you had at our hotel, we did not put our best foot forward and for this we are very sorry. We strive to provide superior accommodations and customer service to all our guests, and this did not happen during your visit. Please be assured that all staff members will see your comments, and... More 

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