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Holiday Inn Express Raton

#2 of 19 Hotels in Raton
Certificate of Excellence
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101 Card Avenue, I-25 Exit 450, Raton, NM 87740
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Holiday Inn Express Raton
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221 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • All months
    (221)
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    (57)
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All months
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

The good was excellent, the not so good kicked it in the tail. The pool looked like a poorly maintained fish pond, very cloudy. The shower floor was squeaky, which was kinda comical until early the next morning when we learned, so is the shower floor above our room. The acoustics of this building are poor. Now for the good.... More 

Was this review helpful? Yes
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Holiday Inn Express in Raton, New Mexico June 25th 2015. The service was excellent from the time we arrived, until we left the next morning. We got in kinda late and ran for fast food and came back. Kids are always wanting to swim, but most places have a closing time. The pool here is located... More 

Was this review helpful? Yes 2
Houston, Texas
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We got a late start on our way home from CO to Houston and need a place to stay. We've never stayed in Raton before and we were pleasantly surprised at what a nice hotel this was. The building is older but has been recently remodeled. The lobby is very nice with a western type theme. The staff is very... More 

Was this review helpful? Yes
marilyn1714, General Manager at Holiday Inn Express Raton, responded to this review

Hi Jennifer, Thanks for staying with us and for your comments. We're glad you enjoyed the Kids Suite and hope to see you again next time. Travel safe, Jerry Halbert General Manager More 

McKinney, Texas
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've had the good fortune to visit Raton many times, and each time we've stayed here. Each time, it feels like you're coming home. The rooms are clean, the staff is always friendly and helpful, and the vibe of the place is Western, warm, and inviting. Also the breakfast is consistently great, and there's always some lovely New Mexico green... More 

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marilyn1714, General Manager at Holiday Inn Express Raton, responded to this review

Hi Willmuzik, Thanks for staying with and for taking the time to post a review. We're glad you choose us when you are in the area and look forward to your next visit. Travel safe, Jerry Halbert General Manager More 

Level Contributor
197 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here many times. Annie is new in the Breakfast area and is working hard everyday she works. She is making sure to please you and can I get you anything. They are lucky to have her working. They also have a late afternoon snack time. We got to Raton early and were welcomed. We had reservations for... More 

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marilyn1714, General Manager at Holiday Inn Express Raton, responded to this review

Thanks for your comments and for letting me know how our employees are doing. I'm glad Annie & Rochelle helped you and I'll make sure to pass on your comments to them. Safe travels and we'll see you next time. Jerry Halbert General Manager More 

Midland, Texas
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

HI Express is the nicest lodging in Raton and is one of the best HI Express hotels I have stayed in. Very diverse breakfast....in addition to the usual HI Express breakfasts, this location offered two meats and tortillas. Nice regional touch. Front desk was courteous and efficient and hotel rooms were clean and well appointed. Breakfast lady was very helpful... More 

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marilyn1714, General Manager at Holiday Inn Express Raton, responded to this review

Hi, Thanks for staying with us and taking the time to give us your feedback. Sorry about the mama bird out front. We have added a hawk statue that seems to keep her away from the very front of the hotel but she still tries to intimidate anyone in the parking lot near her. Raton is known for all the... More 

ALEXANDRIA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived a little before check in but forgot about time change. Staff was very courteous and accommodating and assigned us a room early. I even asked for a ground floor room upon arrival and got it. Hotel is very modern and clean. Reception was held from 5-7pm with three kinds of meat, three kinds of cheese, chips & salsa, FRESH... More 

Was this review helpful? Yes
marilyn1714, General Manager at Holiday Inn Express Raton, responded to this review

Hi Wade, Thanks for staying with us and for taking the time to give your feedback. We're glad you enjoyed your stay and hope to see you again. I'm sorry our 24 hour pool area wasn't up to your expectations. We check both the pool & the spa several times a day to make sure it's safe for guests and... More 

Lubbock, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 25, 2015

We have stayed at this HI Express for years. It is exceptional. The rooms are very clean, the staff very courteous and helpful, and the location very convenient and uncrowded. In addition to the usual Holiday Inn Express amenities, the HI Express in Raton, NM, offers a "snack supper" each evening as well as an excellent breakfast each morning (both... More 

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marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

We sincerely appreciate your continued loyalty to our hotel, and thank you for taking the time to post your comments after your most recent stay. We were pleased to see how much you enjoy the room accommodations, the putting green, and the complimentary manager's reception in the evenings. We look forward to your next visit. Marilyn Edwards Guest Service Manager More 

Kevil, Kentucky
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 19, 2015

I would like to recognize Daniela for outstanding service and hospitality in a horrible rainstorm. As expected the accommodations and breakfast were awesome. This retired military man appreciated all of your help.

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

Most importantly- thank you for your service!! We sincerely appreciate you taking the time to post your comments after your recent stay with us. It was rewarding for the staff to see how much you enjoyed your stay and valued the customer service provided. We hope to see you again soon. Marilyn Edwards Guest Service Manager More 

coppell, texas
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 18, 2015

Big clean room, friendly and helpful staff and a clean kitchen area. Smiling faces all around. Free Wi-Fi a plus. King-size bed and all around comfort found after many hours on the road. Highly recommend this hotel.

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Holiday Inn Express Raton, responded to this review

How pleased we were to see your 5 star review and glowing comments after your recent stay with us. We take great pride in our hotel and the service we provide, and were very happy to see that we exceeded your expectations. We look forward to your next visit. Marilyn Edwards Guest Service Manager More 

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