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All 4 Portales hotels

Super 8 Portales

2.0 of 5 Motel   |   1805 West Second St., Portales, NM 88130
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Super 8 Portales
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Ranked #2 of 4 Hotels in Portales
A recent review
5 of 5 stars Reviewed November 4, 2014
cdoneal96
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74 reviews from our community

Traveler rating
    17
    28
    17
    10
    2
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35
6
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 4, 2014

The Super 8 in Portales has been phenomenal in meeting the needs of our small business. They have bent over backwards to make this a second home for our employees when they are on the job in Portales. Other hotels near this establishment are more expensive and not willing to accommodate despite repeat business. Amy, the hotel manager is a... More 

Was this review helpful? Yes
Amy W, General Manager at Super 8 Portales, responded to this review

Dear cdoneal96, The small business owners, such as yourself, keep our hotel alive. We are grateful for the opportunity to serve your company. Every guest is important and we aim to please here. Thank you for the nice review. More 

Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 14, 2014

Last time I stayed here I was not at all impressed. A lot of things had been allowed to "slide" when they were under construction. Construction has been finished and everything that I was concerned about has been fixed. Doors lock now and only open with a key card. The carpet is new. Rooms were *very* quiet (even with loud... More 

Was this review helpful? Yes
Amy W, General Manager at Super 8 Portales, responded to this review

Dear Chrustay, Thank you for writing your review here on Trip Advisor. I think they did a fantastic job remodeling too. I'm glad you were quite pleased with your last stay experience. Have a nice day ! More 

los angeles
Contributor
15 reviews 15 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 6, 2014

The hotel was reasonably clean. The complimentary breakfast had a decent selection. No elevator. I didn't know it was legal within the last 20 or so years to build a hotel without an elevator. The front desk clerk offered to carry our suitcase, but that wasn't necessary. But, if you think you would have trouble carrying your suitcase up a... More 

Was this review helpful? Yes 1
Amy W, General Manager at Super 8 Portales, responded to this review

Dear cjplus3, Thank you for sharing your experience on Trip Advisor. Yes sir, this building was originally built without an elevator. Good advise for travelers who can't do stairs ! Of course, that's what Trip Advisor is for so I say, "well done !" We do have 7 smoking rooms on the 2nd floor which, of course, that area of... More 

Ruidoso Nm
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 4, 2014

breakfast was WAY below what I normally find in Comfort Inns or Quality Inns. Room had a bad odor that smelled like old smoke, staff tried to freshen it but couldn't do much. Mattress was the poorest excuse for something comfortable I have had to try to sleep on in in years of travel. Room was clean and neat otherwise.

Review collected in partnership with Super 8

Was this review helpful? Yes 1
Amy W, General Manager at Super 8 Portales, responded to this review

Hello Curtis, It was so nice to meet you when you were here. Im glad you took the time to go on TripAdvisor and share your experience. We do have a problem with that room smelling like old smoke, I agree. I want to remind you that Comfort Inn's and Quality Inn's are not Wyndham hotels. Super 8 is considered... More 

Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 12, 2014

First of all, we had a reservation for a single room. The guy at the FD did not speak any English, took FOREVER to check us in, and clearly did not have a clue what he is doing. Went to the room upstairs (no elevator) with all our luggage (stayed there for 2 dreadful nights) and the room was not... More 

Was this review helpful? Yes 4
Amy W, General Manager at Super 8 Portales, responded to this review

Dear Sandra, I'm sorry to hear of the trouble at check in. Mr. Bhakta, he is from India and his English is not so good and I apologize. He normally isn't that nervous and painstaking but I definitely believe your account. I read here that he put you in a dirty room. I'm sorry about the mistake. We have very... More 

Lubbock, Texas
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2014

Amy, the hotel GM, was a bright spot in a trip that was otherwise plagued by problems. She went the second mile to assist me when she could have easily shrugged her shoulders and done nothing. The hotel and the room were clean and comfortable. The Customer Service was superior. Thanks Amy!

Was this review helpful? Yes
Amy W, General Manager at Super 8 Portales, responded to this review

Dear Bruce, It was our pleasure to serve you here at Super 8. Are guest's are super important to us. Thank you for taking the time to write your review here on Trip Advisor. We hope to see you again one day !! Sincerely, Amy More 

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Additional Information about Super 8 Portales

Address: 1805 West Second St., Portales, NM 88130
Location: United States > New Mexico > Portales
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Portales 2*
Number of rooms: 45
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Also Known As:
Super Eight Portales
Portales Super Eight
Portales Super 8

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