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All 4 Portales hotels

Super 8 Portales

2.0 of 5 Motel   |   1805 West Second St., Portales, NM 88130
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Super 8 Portales
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Ranked #2 of 4 Hotels in Portales
A recent review
4 of 5 stars reviewed 1 week ago
Chrustay Albuquerque, New Mexico
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72 reviews from our community

Traveler rating
    15
    28
    17
    10
    2
See reviews for
35
6
7
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Last time I stayed here I was not at all impressed. A lot of things had been allowed to "slide" when they were under construction. Construction has been finished and everything that I was concerned about has been fixed. Doors lock now and only open with a key card. The carpet is new. Rooms were *very* quiet (even with loud... More

Was this review helpful? Yes
Amy W, General Manager at Super 8 Portales, responded to this review

Dear Chrustay, Thank you for writing your review here on Trip Advisor. I think they did a fantastic job remodeling too. I'm glad you were quite pleased with your last stay experience. Have a nice day ! More

los angeles
Contributor
15 reviews 15 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was reasonably clean. The complimentary breakfast had a decent selection. No elevator. I didn't know it was legal within the last 20 or so years to build a hotel without an elevator. The front desk clerk offered to carry our suitcase, but that wasn't necessary. But, if you think you would have trouble carrying your suitcase up a... More

Was this review helpful? Yes 1
Amy W, General Manager at Super 8 Portales, responded to this review

Dear cjplus3, Thank you for sharing your experience on Trip Advisor. Yes sir, this building was originally built without an elevator. Good advise for travelers who can't do stairs ! Of course, that's what Trip Advisor is for so I say, "well done !" We do have 7 smoking rooms on the 2nd floor which, of course, that area of... More

Ruidoso Nm
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

breakfast was WAY below what I normally find in Comfort Inns or Quality Inns. Room had a bad odor that smelled like old smoke, staff tried to freshen it but couldn't do much. Mattress was the poorest excuse for something comfortable I have had to try to sleep on in in years of travel. Room was clean and neat otherwise.

Review collected in partnership with Super 8

Was this review helpful? Yes 1
Amy W, General Manager at Super 8 Portales, responded to this review

Hello Curtis, It was so nice to meet you when you were here. Im glad you took the time to go on TripAdvisor and share your experience. We do have a problem with that room smelling like old smoke, I agree. I want to remind you that Comfort Inn's and Quality Inn's are not Wyndham hotels. Super 8 is considered... More

Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 12, 2014

First of all, we had a reservation for a single room. The guy at the FD did not speak any English, took FOREVER to check us in, and clearly did not have a clue what he is doing. Went to the room upstairs (no elevator) with all our luggage (stayed there for 2 dreadful nights) and the room was not... More

Was this review helpful? Yes 4
Amy W, General Manager at Super 8 Portales, responded to this review

Dear Sandra, I'm sorry to hear of the trouble at check in. Mr. Bhakta, he is from India and his English is not so good and I apologize. He normally isn't that nervous and painstaking but I definitely believe your account. I read here that he put you in a dirty room. I'm sorry about the mistake. We have very... More

Lubbock, Texas
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2014

Amy, the hotel GM, was a bright spot in a trip that was otherwise plagued by problems. She went the second mile to assist me when she could have easily shrugged her shoulders and done nothing. The hotel and the room were clean and comfortable. The Customer Service was superior. Thanks Amy!

Was this review helpful? Yes
Amy W, General Manager at Super 8 Portales, responded to this review

Dear Bruce, It was our pleasure to serve you here at Super 8. Are guest's are super important to us. Thank you for taking the time to write your review here on Trip Advisor. We hope to see you again one day !! Sincerely, Amy More

New Mexico
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 16, 2014

My husband and I stayed here for two nights for a class reunion. This is probably the nicest Super 8 we've ever stayed in. The room and lobby were very clean and the decor modern and clean also. The only real issue was the shower curtain rod. It looked like it was kind of coming off of the wall, like... More

Was this review helpful? Yes
Amy W, General Manager at Super 8 Portales, responded to this review

Wow Rena ! Your review was so informative to other travelers. Thank you for touching on the many points that you did, helping to inform other travelers that are coming to our area and our hotel. Im so glad to hear that you were pleased during your stay. Our hotel was recently renovated 2 years ago and it is a... More

Rhome, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 7, 2014

I placed my reservation on May 8, 2014 for two nights, Friday and Sat night the 4th and 5th of July 2014. I asked for a ground floor room when I did my reservation and was assured I had it. We arrived at 3:30 on Friday July 4th to check in. At that time they had no ground floor rooms... More

Was this review helpful? Yes
Amy W, General Manager at Super 8 Portales, responded to this review

Dear Walt E, My name is Amy Wallis. I checked you in. I remember you! You were very disappointed that your message didn't get conveyed that you wanted ground floor. I would have moved mountains to get you on the first floor but I was out of options when you arrived. I am so sorry about that. I did let... More

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Additional Information about Super 8 Portales

Address: 1805 West Second St., Portales, NM 88130
Location: United States > New Mexico > Portales
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Portales 2*
Number of rooms: 45
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Also Known As:
Super Eight Portales
Portales Super Eight
Portales Super 8

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