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Holiday Inn Express Portales

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1901 West 2nd Street, Portales, NM 88130
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Holiday Inn Express Portales
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Holiday Inn Express Portales
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43 Reviews from our TripAdvisor Community

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Traveler rating
    16
    19
    5
    3
    0
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15
7
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Portales
See the most recent reviews
Corinth, Mississippi
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 26, 2013

I stayed here on business and loved it. The staff were friendly and very accommodating. They went out of their way to make sure the stay was great. The rooms were clean with free wifi. Probably the nicest hotel in town.

Was this review helpful? Yes
Amy W, Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, Thank you for your feedback. Im so happy to hear that you were pleased. Have a great day! More 

San Antonio, Texas
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed April 4, 2013

I have been staying here fairly regularly since HI opened in Portales - and was originally thrilled that there was finally a decent place to stay when the B&B I normally stay in was full. However, I have noticed over the past couple of years, the quality of accomodations has been going down hill - and it really is the... More 

Was this review helpful? Yes
Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, We are sorry that your experience lately has not met your expectations. We share reviews, such as yours, with all departments mentioned as it is our desire to perform well here for all of our guests. We do value your feedback and candidness. Have a wonderful day. More 

Denver, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 30, 2013

Everyone who works here is very nice and friendly; they were very accommodating. The housekeeping staff can be loud in the halls, especially on the first floor. The biggest downside to this hotel is the fact that it is right across the street from the RR track!

Was this review helpful? Yes
Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, Thank you the feedback here in Portales. Yes, the train track is a bummer. Im glad that you were satisfied with front desk service and that you were treated right. We love our guests here and we sure hope to have you back soon!!! Take care. More 

Huntington Beach, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 5, 2013

Haved stayed here twice and the staff has always been great! I'm a very light sleeper and, upon request, was moved to a room in the back away from the train tracks across the street in the front. Rooms are comfortable, clean and bathrooms have decent amenities. There are newspapers available, not just digital versions. The front desk had ice... More 

Was this review helpful? Yes
Amy W, Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, Im so glad we had that egg alternative for you at breakfast. Thank you for your time on Trip Advisor and sharing your recent experience here in Portales. We do look forward to your next visit with us!! More 

Rocky Mount, North Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 25, 2013

Stayed three nights on business. Rooms were very clean and comfortable and the staff was very gracious. Over all a very satisfactory stay. Will definitely stay here again on my next trip to the area. Breakfast was very good and staff changed selections daily. Compaired to other simular hotels the breakfast selection was a big plus.

Was this review helpful? Yes
Amy W, Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, We appreciate your good review and we look forward to treating our guests with hospitality and a willingness to help. Have a great day! More 

Madera, California
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 12, 2012

The staff was wonderful. Britley checked us in, Debbie and Xavier helped with the extension of my stay. They were very busy Saturday due to ENMU graduation, and unfortunately only had one person taking care of the breakfast bar, but despite dealing with cranky people eatting a lot, she was very friendly and tried very hard to keep up (I... More 

Was this review helpful? Yes
Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for your wonderful comment and personal praise towards our staff. We are so glad you stayed with us here in Portales, New Mexico at the Holiday Inn Express. More 

Albuquerque, New Mexico, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 25, 2012

We stayed here two nights in Aug 2012 while getting our son in ENMU. The cost per night was not worth it. They raise prices when activities are happening in town. The room was clean. Doors to enter via back/side of hotel were not working properly so we had to use main entrance to get back in hotel. Hot tub... More 

Was this review helpful? Yes 1
Amy W, Manager at Holiday Inn Express Portales, responded to this review

Dear Valued Guest, I am disappointed with you for these things you experienced while staying here with us. First off, we have had some problems all at once with our locks. As we speak, we've ordered new units and I want to apologize for that true inconvienence. I will be contacting the company that makes the pancake mix and sharing... More 

Boston
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 31, 2012

In town for a wedding....there is not much in Portales and certainly a limited number of motels. this Holiday Inn Express served our purposes and was better than I anticipated by a long shot. Staff was great, friendly and helful. Room very standard but clean. Would stay here again....but never plan on being on Portales again!

Was this review helpful? Yes
Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for the nice review. We enjoyed your group so much while you were here for the wedding. We strive for excellence here at Holiday Inn Express. Even though you may not be back in this area we encourage your family to use the IHG brand for hotels. More 

Arizona
Level Contributor
152 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed May 24, 2012

This is the typical Holiday Inn Express, meaning they all look the same. I will say that it is clean and was quiet. The front desk personel is nice and listened. I did ask for a top floor room when I made the reservation on line, but didin't get it. The desk attendant said they were sold out. It is... More 

Was this review helpful? Yes
Amy W, General Manager at Holiday Inn Express Portales, responded to this review

Dear Experiencedtrav07, Thank you for taking the time to write a review about your experience here at our hotel. We do apologize that we were not able to accomodate your request. We do hope you will give us another chance next time you travel through Portales. More 

Santa Fe, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 20, 2012

I have stayed at this hotel many times the past 3 years, as my child is a student at ENMU. The price has increased by over $50 a night since and the hotel continues to decline. This will be our last time to stay here. The hotel next door just completed renovations and charge $60 less per night.

Was this review helpful? Yes 1
IHGCare, IHGCare at Holiday Inn Express Portales, responded to this review

Dear HaroldD, I am disappointed and concerned to read your comments. I would greatly appreciate further information regarding your stay in order that I can investigate further. We have sent you a private message to obtain additional details about your experience. Thanks, Brenda J. IHGCare More 

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54 photos of this hotel

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