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All 4 Portales hotels

Holiday Inn Express Portales

2.5 of 5 Hotel   |   1901 West 2nd Street, Portales, NM 88130
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Ranked #1 of 4 Hotels in Portales
A recent review
4 of 5 stars reviewed 4 weeks ago
Timothy H Andrews, Texas, United States
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30 reviews from our community

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    13
    5
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Andrews, Texas, United States
Top Contributor
63 reviews 63 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is very nice on the inside and rooms seem to be very clean .. the place is a little pricey compared to all the surrounding ones but is the nicest one as well.. the olace has an indoor pool that is heated and you get free wifi for people doing work while they are here

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San Antonio, Texas
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here during an event at Eastern New Mexico University. Nice breakfast and service at this hotel. The room's appointments were nice. It is probably the nicest hotel in Portales. They have a heated indoor pool and a modern exercise room.

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Front desk personnel were very friendly and helpful, and the waterfall wall in the check-in area is a nice touch. The breakfast / cafe staff (Jo) was VERY helpful and the food was good. The room was clean, very spacious (we had a suite) and quiet.

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 3, 2014

The hotel was nice very friendly staff we stayed for 3 nights to visit family. The front desk staff was awesome however housekeeping just walked in our room the 2nd morning of our stay while my husband was getting out of the shower. They didn't even knock. That was an awful experience. The housekeeping staff definitely needs some training on... More

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Corinth, Mississippi
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 8, 2013

Stayed for a few days while working in Portales. Clean hotel and a very friendly staff. Staff was always helpful and offered suggestions. Breakfast was always good and staff that supported breakfast area were super friendly and kept everything stocked.

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Hobbs, New Mexico
1 review
5 of 5 stars Reviewed November 2, 2013

Stayed here while visiting with my children at ENMU. I have to say that Brittley did a wonderful job at the desk, anything we needed to know, she had an answer and a good one at that! Breakfast was great especially the pancake maker! Our room was cozy, nice and clean and we slept like babies. A lot of people... More

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Parin K, Front Office Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, We are pleased that you had a great stay with us. I will make sure that Brittley will get a chance to read this review. We look forward to seeing you again next time you are travelling through Portales, NM. More

Chattanooga, Tennessee
Top Contributor
82 reviews 82 reviews
24 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed October 29, 2013

Nice place along the road to TX - found the stay to be clean and quiet - We did not have troubles with the RR tracks though i see others have. We used points so were glad to see this was a minimum point Holiday Inn

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Parin K, General Manager at Holiday Inn Express Portales, responded to this review

Thank You for taking the time to let us know. We appreciate your feedback. We hope to see you again soon. More

Corinth, Mississippi
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 26, 2013

I stayed here on business and loved it. The staff were friendly and very accommodating. They went out of their way to make sure the stay was great. The rooms were clean with free wifi. Probably the nicest hotel in town.

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Amy W, Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, Thank you for your feedback. Im so happy to hear that you were pleased. Have a great day! More

San Antonio, Texas
Top Contributor
72 reviews 72 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 4, 2013

I have been staying here fairly regularly since HI opened in Portales - and was originally thrilled that there was finally a decent place to stay when the B&B I normally stay in was full. However, I have noticed over the past couple of years, the quality of accomodations has been going down hill - and it really is the... More

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Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, We are sorry that your experience lately has not met your expectations. We share reviews, such as yours, with all departments mentioned as it is our desire to perform well here for all of our guests. We do value your feedback and candidness. Have a wonderful day. More

Denver, Colorado
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 30, 2013

Everyone who works here is very nice and friendly; they were very accommodating. The housekeeping staff can be loud in the halls, especially on the first floor. The biggest downside to this hotel is the fact that it is right across the street from the RR track!

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Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, Thank you the feedback here in Portales. Yes, the train track is a bummer. Im glad that you were satisfied with front desk service and that you were treated right. We love our guests here and we sure hope to have you back soon!!! Take care. More

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Additional Information about Holiday Inn Express Portales

Address: 1901 West 2nd Street, Portales, NM 88130
Phone Number:
Location: United States > New Mexico > Portales
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Portales 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Express Portales Hotel Portales
Holiday Inn Portales
Portales Holiday Inn

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