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Holiday Inn Express Portales

2.5 of 5
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1901 West 2nd Street, Portales, NM 88130
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Holiday Inn Express Portales
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Ranked #1 of 4 Hotels in Portales
A recent review
4 of 5 stars reviewed 1 week ago
TexasTravelers55 Ft. Worth, Texas USA
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40 Reviews from our TripAdvisor Community

Traveler rating
    14
    18
    5
    3
    0
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14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ft. Worth, Texas USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Since it is the best in town, it is somewhat 'pricey'. For a small town, it is used a great deal by travelers thru the area as well as persons working in the area. Very comfortable rooms....clean and well maintained. Breakfast provided is a notch above regular 'breakfast included hotels'

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for staying with us at Holiday Inn Express in Portales, NM, and for leaving this nice review! We aim to be a great hotel that guests love, and are glad to see we did well on your behalf. We look forward to seeing you again, and please have a wonderful day! Jon GEC More 

Bartlesville
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff is friendly and courteous. The hotel presents attractive appearance upon entering the lobby. The guest room with two queen beds is sufficient space for two adults. There are desk with chair and also an upholstered chair. The room could use a luggage rack for accommodating another suitcase. The bed is comfortable. The bathroom is not because the toilet... More 

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for sharing this nice review, and for staying with us at Holiday Inn Express in Portales, NM! We always hope that our guests will find our rooms and services to be comfortable and enjoyable, and are glad to see we did well on your behalf. We look forward to seeing you again, and please have a great day! More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I recently stayed at the Holiday Inn in Portales NM. For such a small town this hotel exceeded my expectations! The staff was outstanding, the breakfast was great, and everything was really tidy. I will difinitely stay again.

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for staying with us at Holiday Inn Express in Portales, NM, and for taking the time to submit this very nice review! We feel quite satisfied to see we did well to make your stay with us an enjoyable experience, as that is our number one goal for every guest. We look forward to your next stay with... More 

Portales
Top Contributor
75 reviews 75 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 10, 2015

We have stayed at the HI Express in Portales a few times, although we own a home in Portales. Because we don't have cable tv, if we're in town for big events like the Super Bowl or Masters Golf Tourney, we will check into a room for a few days to enjoy the event on tv. Sound crazy? Perhaps, but... More 

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for taking the time to write this kind review, and for enjoying our services here at Holiday Inn Express in Portales, NM! We do all we can to make our services the best they can be for all of our guests. We look forward to seeing you again and please have a wonderful day! Jon GEC More 

1 review
5 of 5 stars Reviewed April 8, 2015

We booked the queen suite for a 3 night weekend stay. The suite is large, clean, beds comfortable and nice shower. We used the gym, which is adequate for travel. The staff are very helpful and friendly. We would definitely stay at this hotel again.

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Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you very much for staying with us at Holiday Inn express in Portales, NM! We are very happy to have made your stay with us a satisfying one, and look forward to seeing you again! Please have a wonderful day! More 

Rio Rancho, New Mexico
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 28, 2015

This hotel was very clean & nice. Decent Breakfast, with lots of choices. Close to where we needed to be. The only downside was the Midnight train passing through town, seemingly right next to the Hotel. So maybe depending on which side of the hotel you are on, it is worse. Other than that, would highly recommend this Hotel! Close... More 

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Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Janice, Thank you very much for staying with us at Holiday Inn Express in Portales, NM! We are happy that you enjoyed the conveniences we have to offer, and feel good to know that we did well to provide you with a quality experience during your stay. Please visit us again next time life brings you our way! Jon... More 

Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 23, 2015

Grandson will being going to ENMU had rehearsal booked a room suite 2 queens and sofa bed we needed to sleep 3 adults booked room 4 weeks ahead got to hotel was told all of the 2 queen size suites were booked told my reservation on line month ago was told they do not honor those , people who call... More 

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Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Kathie P It is extremely unfortunate that you did not get the Two Queen Suite that you reserved four weeks in advance with intentions of sleeping three adults during your stay. While occasional multi-system glitches are impossible to avoid with today's technology, we still find it to be very much disheartening to be involved with unsatisfactory services provided to our... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 25, 2015

Staff was very friendly and the place was clean. Rooms were nice and the beds were comfy. Great showers too. Some of the rooms did have some issues though mostly with paint or wallpaper overlapping or being sloppily done. If you can get past that, then you're golden.

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for staying with us at Holiday Inn Express in Portales, NM. We appreciate you for taking the time to leave us this feedback, and we look forward to seeing you again. More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

Hotel is clean both on the inside and outside. We stopped here as I am going back to college. Sweet indoor pool and great breakfast. The room was even more spacious than I expected and had an easy time getting a replacement toothbrush as I forgot mine.

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Jessie E, Thank you for staying with us at Holiday Inn Express in Portales, New Mexico. We are very grateful for you taking the time to leave us this valuable feedback. We are very happy to have made your stay a comfortable and enjoyable experience. Your kind words will be passed on to all of our staff. We look... More 

Delaware, Ohio
Top Contributor
148 reviews 148 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 30, 2014

Stayed here for a business trip. Atmosphere: the exterior and interior were both clean and presentable. The hotel appears to be quite new. The lobby and breakfast area were neat and clean. I didn't take advantage of any additional amenities in the hotel, so I can't speak to those. Staff: the staff was polite, professional and helpful. Room: the room... More 

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28 photos of this hotel

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