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Holiday Inn Express Portales

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1901 West 2nd Street, Portales, NM 88130
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Holiday Inn Express Portales
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Holiday Inn Express Portales
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43 Reviews from our TripAdvisor Community

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Traveler rating
    16
    19
    5
    3
    0
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15
7
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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    (43)
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    (15)
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Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel and easy to access. The first room we were given smelled of smoke and when I called the desk they gave us a different room. The second set of keys were available when I reached the desk. The second room was great. Nice king size bed and two TVs. Great place to stay if you're in the... More 

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Rodeo, New Mexico
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 12, 2015

My granddaughter had been accepted at ENMU and it was time to get her registered and all her classes picked out. We did not have a reservation but that did not stop them from not only finding us a room but also letting us check in early. Jon at the front desk was extremely helpful and even got us a... More 

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for taking the time to submit this very nice review, and for staying with us at Holiday Inn Express in Portales, NM! It is always my pleasure to provide early check-in and floor preferences for the convenience of the guest, so long as our availability makes it possible. We look forward to seeing you when you guys come... More 

Cumming, Georgia
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 7, 2015

Checked in early, around 11:30am, and they were able to provide us with a nice clean room. Danny was very helpful, plus provided me with lots of quarters for the washer/dryer facilities. It would have been nice to have had more then one each, but very grateful I could do my laundry. Beds were comfortable, bathroom great. As a stop... More 

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for staying with us at Holiday Inn Express in Portales, NM, and for taking the time to submit this very nice review! We do all we can to make everything as best we can for our guests, including accommodating early arrivals if at all possible, not to mention all the odd situations life makes possible for us and... More 

Ft. Worth, Texas USA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 26, 2015

Since it is the best in town, it is somewhat 'pricey'. For a small town, it is used a great deal by travelers thru the area as well as persons working in the area. Very comfortable rooms....clean and well maintained. Breakfast provided is a notch above regular 'breakfast included hotels'

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for staying with us at Holiday Inn Express in Portales, NM, and for leaving this nice review! We aim to be a great hotel that guests love, and are glad to see we did well on your behalf. We look forward to seeing you again, and please have a wonderful day! Jon GEC More 

Bartlesville
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 21, 2015

The staff is friendly and courteous. The hotel presents attractive appearance upon entering the lobby. The guest room with two queen beds is sufficient space for two adults. There are desk with chair and also an upholstered chair. The room could use a luggage rack for accommodating another suitcase. The bed is comfortable. The bathroom is not because the toilet... More 

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for sharing this nice review, and for staying with us at Holiday Inn Express in Portales, NM! We always hope that our guests will find our rooms and services to be comfortable and enjoyable, and are glad to see we did well on your behalf. We look forward to seeing you again, and please have a great day! More 

1 review
5 of 5 stars Reviewed May 9, 2015 via mobile

I recently stayed at the Holiday Inn in Portales NM. For such a small town this hotel exceeded my expectations! The staff was outstanding, the breakfast was great, and everything was really tidy. I will difinitely stay again.

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for staying with us at Holiday Inn Express in Portales, NM, and for taking the time to submit this very nice review! We feel quite satisfied to see we did well to make your stay with us an enjoyable experience, as that is our number one goal for every guest. We look forward to your next stay with... More 

Portales
Level Contributor
75 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed April 10, 2015

We have stayed at the HI Express in Portales a few times, although we own a home in Portales. Because we don't have cable tv, if we're in town for big events like the Super Bowl or Masters Golf Tourney, we will check into a room for a few days to enjoy the event on tv. Sound crazy? Perhaps, but... More 

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for taking the time to write this kind review, and for enjoying our services here at Holiday Inn Express in Portales, NM! We do all we can to make our services the best they can be for all of our guests. We look forward to seeing you again and please have a wonderful day! Jon GEC More 

1 review
5 of 5 stars Reviewed April 8, 2015

We booked the queen suite for a 3 night weekend stay. The suite is large, clean, beds comfortable and nice shower. We used the gym, which is adequate for travel. The staff are very helpful and friendly. We would definitely stay at this hotel again.

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you very much for staying with us at Holiday Inn express in Portales, NM! We are very happy to have made your stay with us a satisfying one, and look forward to seeing you again! Please have a wonderful day! More 

Rio Rancho, New Mexico
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 28, 2015

This hotel was very clean & nice. Decent Breakfast, with lots of choices. Close to where we needed to be. The only downside was the Midnight train passing through town, seemingly right next to the Hotel. So maybe depending on which side of the hotel you are on, it is worse. Other than that, would highly recommend this Hotel! Close... More 

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Janice, Thank you very much for staying with us at Holiday Inn Express in Portales, NM! We are happy that you enjoyed the conveniences we have to offer, and feel good to know that we did well to provide you with a quality experience during your stay. Please visit us again next time life brings you our way! Jon... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed February 23, 2015

Grandson will being going to ENMU had rehearsal booked a room suite 2 queens and sofa bed we needed to sleep 3 adults booked room 4 weeks ahead got to hotel was told all of the 2 queen size suites were booked told my reservation on line month ago was told they do not honor those , people who call... More 

Was this review helpful? Yes
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Kathie P It is extremely unfortunate that you did not get the Two Queen Suite that you reserved four weeks in advance with intentions of sleeping three adults during your stay. While occasional multi-system glitches are impossible to avoid with today's technology, we still find it to be very much disheartening to be involved with unsatisfactory services provided to our... More 

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54 photos of this hotel

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