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Holiday Inn Express Portales

2.5 of 5
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1901 West 2nd Street, Portales, NM 88130
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Holiday Inn Express Portales
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Ranked #2 of 4 Hotels in Portales
A recent review
4 of 5 stars reviewed 2 days ago
Janice A Rio Rancho, New Mexico
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35 reviews from our community

Traveler rating
    11
    16
    5
    3
    0
See reviews for
13
4
1
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rio Rancho, New Mexico
Contributor
18 reviews 18 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel was very clean & nice. Decent Breakfast, with lots of choices. Close to where we needed to be. The only downside was the Midnight train passing through town, seemingly right next to the Hotel. So maybe depending on which side of the hotel you are on, it is worse. Other than that, would highly recommend this Hotel! Close... More 

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Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Grandson will being going to ENMU had rehearsal booked a room suite 2 queens and sofa bed we needed to sleep 3 adults booked room 4 weeks ahead got to hotel was told all of the 2 queen size suites were booked told my reservation on line month ago was told they do not honor those , people who call... More 

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Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Kathie P It is extremely unfortunate that you did not get the Two Queen Suite that you reserved four weeks in advance with intentions of sleeping three adults during your stay. While occasional multi-system glitches are impossible to avoid with today's technology, we still find it to be very much disheartening to be involved with unsatisfactory services provided to our... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 25, 2015

Staff was very friendly and the place was clean. Rooms were nice and the beds were comfy. Great showers too. Some of the rooms did have some issues though mostly with paint or wallpaper overlapping or being sloppily done. If you can get past that, then you're golden.

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Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for staying with us at Holiday Inn Express in Portales, NM. We appreciate you for taking the time to leave us this feedback, and we look forward to seeing you again. More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

Hotel is clean both on the inside and outside. We stopped here as I am going back to college. Sweet indoor pool and great breakfast. The room was even more spacious than I expected and had an easy time getting a replacement toothbrush as I forgot mine.

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Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Jessie E, Thank you for staying with us at Holiday Inn Express in Portales, New Mexico. We are very grateful for you taking the time to leave us this valuable feedback. We are very happy to have made your stay a comfortable and enjoyable experience. Your kind words will be passed on to all of our staff. We look... More 

Delaware, Ohio
Top Contributor
148 reviews 148 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 30, 2014

Stayed here for a business trip. Atmosphere: the exterior and interior were both clean and presentable. The hotel appears to be quite new. The lobby and breakfast area were neat and clean. I didn't take advantage of any additional amenities in the hotel, so I can't speak to those. Staff: the staff was polite, professional and helpful. Room: the room... More 

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Andrews, Texas, United States
Top Contributor
108 reviews 108 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 20, 2014

The hotel is very nice on the inside and rooms seem to be very clean .. the place is a little pricey compared to all the surrounding ones but is the nicest one as well.. the olace has an indoor pool that is heated and you get free wifi for people doing work while they are here

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San Antonio, Texas
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 17, 2014

We stayed here during an event at Eastern New Mexico University. Nice breakfast and service at this hotel. The room's appointments were nice. It is probably the nicest hotel in Portales. They have a heated indoor pool and a modern exercise room.

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Front desk personnel were very friendly and helpful, and the waterfall wall in the check-in area is a nice touch. The breakfast / cafe staff (Jo) was VERY helpful and the food was good. The room was clean, very spacious (we had a suite) and quiet.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 3, 2014

The hotel was nice very friendly staff we stayed for 3 nights to visit family. The front desk staff was awesome however housekeeping just walked in our room the 2nd morning of our stay while my husband was getting out of the shower. They didn't even knock. That was an awful experience. The housekeeping staff definitely needs some training on... More 

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Corinth, Mississippi
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 8, 2013

Stayed for a few days while working in Portales. Clean hotel and a very friendly staff. Staff was always helpful and offered suggestions. Breakfast was always good and staff that supported breakfast area were super friendly and kept everything stocked.

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28 photos of this hotel

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