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All 4 Portales hotels

Holiday Inn Express Portales

2.5 of 5 Hotel   |   1901 West 2nd Street, Portales, NM 88130
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Ranked #2 of 4 hotels in Portales
A recent review
4 of 5 stars Reviewed May 28, 2014
Renee L
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28 people have reviewed this hotel

Traveler rating
    9
    12
    5
    2
    0
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed May 28, 2014

Front desk personnel were very friendly and helpful, and the waterfall wall in the check-in area is a nice touch. The breakfast / cafe staff (Jo) was VERY helpful and the food was good. The room was clean, very spacious (we had a suite) and quiet.

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed May 3, 2014

The hotel was nice very friendly staff we stayed for 3 nights to visit family. The front desk staff was awesome however housekeeping just walked in our room the 2nd morning of our stay while my husband was getting out of the shower. They didn't even knock. That was an awful experience. The housekeeping staff definitely needs some training on... More

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Corinth, Mississippi
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 8, 2013

Stayed for a few days while working in Portales. Clean hotel and a very friendly staff. Staff was always helpful and offered suggestions. Breakfast was always good and staff that supported breakfast area were super friendly and kept everything stocked.

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Hobbs, New Mexico
1 review
5 of 5 stars Reviewed November 2, 2013

Stayed here while visiting with my children at ENMU. I have to say that Brittley did a wonderful job at the desk, anything we needed to know, she had an answer and a good one at that! Breakfast was great especially the pancake maker! Our room was cozy, nice and clean and we slept like babies. A lot of people... More

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Parin K, Front Office Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, We are pleased that you had a great stay with us. I will make sure that Brittley will get a chance to read this review. We look forward to seeing you again next time you are travelling through Portales, NM. More

Chattanooga, Tennessee
Top Contributor
82 reviews 82 reviews
24 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed October 29, 2013

Nice place along the road to TX - found the stay to be clean and quiet - We did not have troubles with the RR tracks though i see others have. We used points so were glad to see this was a minimum point Holiday Inn

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Parin K, General Manager at Holiday Inn Express Portales, responded to this review

Thank You for taking the time to let us know. We appreciate your feedback. We hope to see you again soon. More

Corinth, Mississippi
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 26, 2013

I stayed here on business and loved it. The staff were friendly and very accommodating. They went out of their way to make sure the stay was great. The rooms were clean with free wifi. Probably the nicest hotel in town.

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Amy W, Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, Thank you for your feedback. Im so happy to hear that you were pleased. Have a great day! More

San Antonio, Texas
Top Contributor
72 reviews 72 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 4, 2013

I have been staying here fairly regularly since HI opened in Portales - and was originally thrilled that there was finally a decent place to stay when the B&B I normally stay in was full. However, I have noticed over the past couple of years, the quality of accomodations has been going down hill - and it really is the... More

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Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, We are sorry that your experience lately has not met your expectations. We share reviews, such as yours, with all departments mentioned as it is our desire to perform well here for all of our guests. We do value your feedback and candidness. Have a wonderful day. More

Denver, Colorado
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 30, 2013

Everyone who works here is very nice and friendly; they were very accommodating. The housekeeping staff can be loud in the halls, especially on the first floor. The biggest downside to this hotel is the fact that it is right across the street from the RR track!

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Amy W, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, Thank you the feedback here in Portales. Yes, the train track is a bummer. Im glad that you were satisfied with front desk service and that you were treated right. We love our guests here and we sure hope to have you back soon!!! Take care. More

Huntington Beach, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 5, 2013

Haved stayed here twice and the staff has always been great! I'm a very light sleeper and, upon request, was moved to a room in the back away from the train tracks across the street in the front. Rooms are comfortable, clean and bathrooms have decent amenities. There are newspapers available, not just digital versions. The front desk had ice... More

Was this review helpful? Yes
Amy W, Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, Im so glad we had that egg alternative for you at breakfast. Thank you for your time on Trip Advisor and sharing your recent experience here in Portales. We do look forward to your next visit with us!! More

Rocky Mount, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 25, 2013

Stayed three nights on business. Rooms were very clean and comfortable and the staff was very gracious. Over all a very satisfactory stay. Will definitely stay here again on my next trip to the area. Breakfast was very good and staff changed selections daily. Compaired to other simular hotels the breakfast selection was a big plus.

Was this review helpful? Yes
Amy W, Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, We appreciate your good review and we look forward to treating our guests with hospitality and a willingness to help. Have a great day! More

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Additional Information about Holiday Inn Express Portales

Address: 1901 West 2nd Street, Portales, NM 88130
Phone Number:
Location: United States > New Mexico > Portales
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Portales 2.5*
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Also Known As:
Holiday Inn Express Portales Hotel Portales
Holiday Inn Portales
Portales Holiday Inn

27 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (11)
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Pool/beach area (4)
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Hotel & grounds (6)
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Dining (4)
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Business center/function rooms (1)
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Other (2)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The newest addition to Portales, New Mexico is the Holiday Inn Express Hotel & Suites Portales, conveniently located on US Hwy 70, just 1 mile southwest of downtown Portales and near Eastern New Mexico University, the Greyhound Arena and Stadium and Cannon Air Force Base. This beautifully appointed property includes 65 brand new overly spacious guest rooms that all offer free high-speed Internet, microwave and refrigerator, 27 TV, and coffee maker. Guests are also welcome to relax in the indoor pool and spa or use the fitness and business centers. Guests can also enjoy a unique breakfast experience at the new Express Start breakfast bar served every morning from 6:00 AM to 9:30 AM featuring scrambled eggs or omelets, sausage or bacon, biscuits, gravy, and our trademark cinnamon roll.Local businesses include: Abengoa Bioenergy, DairiConcepts, Southwest Cheese, Southwest Canners, and Western Dairy Transport. ... more   less 
Number of rooms
65

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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