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Comfort Inn

Certificate of Excellence
2.0 of 5
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2500 N Grand Ave, Las Vegas, NM 87701
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Comfort Inn
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Ranked #4 of 8 Hotels in Las Vegas
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
ImaTraveler2014 El Paso, Texas
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96 reviews from our community

Traveler rating
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    15
    10
    1
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24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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El Paso, Texas
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms and hotel have improved greatly. I have stayed at this hotel on a number of previous trips, and the rooms were beginning to look beat up. It was evident that this hotel has updated the rooms with new beds and TV. Our stay was very comfortable and quiet. The complimentary breakfast was decent and well stocked. The hotel... More 

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Estes Park
Top Contributor
169 reviews 169 reviews
35 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed March 12, 2015

Just stayed here on overnight trip. Warmly greeted upon check in, think her name was Amy? Got some recommendations for dinner too. Room was fine, clean with all the amenities. Wifi was great, able to stream movies! Nice hot breakfast. If traveling in the area again would definitely stay here

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STERLING, MA
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 10, 2015

I drove from Phoenix, Arizona to the Comfort Inn In Las Vegas, NM which is about 500 miles. I did not have a reservation. The young lady at the desk was very professional and extremely helpful. Being a USAF veteran, she offered me a 15% discount without any problem. The room and especially the bed was very comfortable. The full... More 

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new mexico
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 16, 2015

Seems like this particular Comfort is working it's way up thanks to the change of General Managers. Previously the manager and staff didn't really act like they wanted to be there and it was causing problems with guests and etc. The new GM (Barbie) is doing a great job to get this Choice hotel back on track and being the... More 

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Grand H, General Manager at Comfort Inn, responded to this review

Thank you!!! We are working on getting better and better and soon we are going to be AWESOME!! Our guests are so important to us here and we want you all to have a great stay and this is done by all these changes and improvements that are happening and will keep happening! Thank you so much for your support... More 

Salt Lake City, Utah
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 8, 2015 via mobile

When we arrived, there was a note saying the desk clerk would be back in a while. We were unable to wait for her return, so we went to dinner without being able to freshen up after driving for 14 hours. When we finally got to our room, there was no hot water. The desk clerk told us to wait... More 

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Grand H, General Manager at Comfort Inn, responded to this review

The lack of hot water is never "okay" and we apologize that you were treated so caviler after a long trip. We are in the midst of our renovations and will be bumping up our efforts shortly but our guests should not be negatively impacted, you all should be able to rest, relax, and enjoy a truly comfortable stay. More 

Senior Contributor
26 reviews 26 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 23, 2014 via mobile

Reserved a king bed but when I checked in my room had been occupied and the bed had been slept in, so I ended up in a two queen room. The clerk knew there might be a problem because she told me to call from the room if there were any problems. I thought that was odd but I didnt... More 

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Grand H, General Manager at Comfort Inn, responded to this review

Thank you for staying with us and giving us the chance to impress you... unfortunately we fell flat from our higher standards that we strive to offer our guests. Supply issues should never affect a guests stay and we are sorry that yours was negatively impacted. We hope you will give us another chance to show you we really are... More 

Socorro, New Mexico
Top Contributor
61 reviews 61 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 1, 2014

My wife and I stayed at this Comfort Inn on Thanksgiving night. The lobby is nice with a fireplace in the middle. The room was clean and neat. The staff was pleasant. Our dead bolt latch on room door did not work. The bolt did not align with the hole in the door casing. As we were only staying one... More 

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Grand H, General Manager at Comfort Inn, responded to this review

We are so honored to have you during the holiday season and that you could be with us, through the thick and thin of that time. We are happy to announce that we have gotten the door,the ice machine, and the Xfinity feed corrected so our TVs are back to crystal clear! So the next time you come through we... More 

Goodyear, Arizona
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 25, 2014

We have been staying at the Comfort Inn for several years and have never been disapointed. The staff has always been very friendly and helpful, since we started to stay here they have added the free breakfast and now an excersise area. We always make our reservations in advance and always get a great price. We always recieve a thank... More 

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Grand H, General Manager at Comfort Inn, responded to this review

We are happy to hear that you have chosen to stay with us for so many years! We look forward to many more years of offering you excellent service with many improvements and renovations to make your stay better and better! More 

Lubbock, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed October 8, 2014

At the time I made reservations, I forgot to request a room close to the breakfast room due to my husbands health, since this issue is new to us. They did an excellent job of moving us when they understood the situation. The entire staff was very friendly, and helpful.

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Grand H, General Manager at Comfort Inn, responded to this review

We try in every way to accommodate our guests and are so thankful that we were able to help you and your husband during your stay with us. We look forward to helping you again your next time through!! More 

Silver City, New Mexico
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 16, 2014

I haven't stayed in this hotel in several years because their prices went up. Got a great deal this trip so spent two nights here. This property verged on a near perfect score except for a few small issues that need attention... The hotel is conveniently located and has a pleasant exterior. The lobby is pleasant - even inviting. When... More 

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Grand H, General Manager at Comfort Inn, responded to this review

We are grateful to hear that you enjoyed your stay with us! We are very thankful that you let us know what we can do to improve your stay so when you come again you will be able to enjoy it even more!! More 

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